BeyondTrust Privileged Remote Access vs TeamViewer Pilot [EOL] comparison

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BeyondTrust and TeamViewer are both solutions in the Remote Access category. Additionally, 95% of BeyondTrust users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Mar 19, 2026

BeyondTrust Privileged Remote Access and TeamViewer Pilot are both effective solutions in the remote access and support category. BeyondTrust is more favorable due to its comprehensive feature set and a strong focus on security protocols.

Features:BeyondTrust Privileged Remote Access provides extensive security features such as session monitoring, credential management, and integration flexibility while also offering the ability to scale with various enterprise environments. TeamViewer Pilot offers augmented reality capabilities that allow real-time problem-solving through visual cues and provides user-friendly tools for virtual collaboration. Despite being discontinued, TeamViewer Pilot's innovative visual support tools remain noteworthy.

Ease of Deployment and Customer Service:BeyondTrust's deployment is intricate, emphasizing security and scalability, and is supported by a strong customer service infrastructure, making it suitable for larger organizations. Conversely, TeamViewer Pilot offers a straightforward setup process focusing on quick problem resolution with customer service designed for immediate assistance, appealing to smaller enterprises or startups seeking efficient deployment.

Pricing and ROI:BeyondTrust Privileged Remote Access presents a higher initial setup cost yet demonstrates significant ROI with its robust security and suitability for long-term enterprise needs. TeamViewer Pilot, although no longer available, previously provided cost-effective solutions with lower initial costs, delivering substantial value in niche use-cases that demanded swift deployment and immediate results.

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Remote Access

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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Hahn Rolf

CEO at MICRODYN AG

Securely manage high-privilege remote access with granular configurations

I recommend that we improve integration with other products like PasswordSafe, aiming for smoother integration. Better alignment between products would enhance manageability from a single point. Additionally, BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation. Improved quality control for non-English language versions is needed to avoid translation and layout errors.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Application management in Microsoft Intune has changed my abilities regarding app discovery, deployment, and automatic updating."

"Microsoft Intune reduces the time of our engineers, cuts down costs for the deployment of our endpoints managed by Microsoft Intune, and helps to improve compliance and the security policies we wanted to apply on endpoints, which was not happening earlier."

"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."

"The performance of Microsoft Intune is good."

"We saw approximately forty to fifty percent reduction in manual device setup time with Microsoft Intune as onboarding became fully automated."

"It is a cloud solution, and you can easily scale as your needs grow."

"I like Intune's ability to install software to a device remotely and push policy through the Azure portal."

"The solution offers very good integration with broader enterprise systems and allows companies to capitalize on costs, especially if they are a Microsoft shop."

More Microsoft Intune pros

"Its security, simplicity, and ease of deployment and maintenance are the most valuable. It is FIPS compliant, so it goes through severe penetration testing every one year or two years. They have to maintain this compliance. It is very safe. Customers have been using it in the last eight years because of the simplicity of getting it deployed quickly. Most of the people using the solution had been hacked already, so they needed it quickly. As compared to the other solutions in the market, it can be turned on in production very quickly. You don't really need to have a server. It can be deployed very rapidly on VMware or Hyper-V, and you don't need to do an installation. It is a kind of an all-included package that you just deploy in a VM environment. It is basically a VM that is specifically built for a customer. The way the PRA data solutions work is that you need to build them for each customer because of being hard-coded with their SSL certificate, their web page name, and all that."

"The scalability is excellent."

"The solution has improved the security of the client's network."

"I like all of it. You can access computers that are on a DMZ. You can access computers that are off the network and on the network. You pretty much have access to computers wherever they are. As long as they have the client on them, you can get to them. So, it is convenient, but its main feature is that you can use your smart card to elevate your privileges remotely. That's a great feature."

"We have definitely seen an ROI; it is worth its weight in gold, and if it goes down, we are at a standstill because we can't provide adequate support to our users without this software."

"More organizations are moving towards cloud infrastructure with BeyondTrust Privileged Remote Access."

"This product is very stable and scalable. This is an excellent platform."

"The project goal was to allow staff to run applications with admin privileges without being admins, which was the product's most important feature."

More BeyondTrust Privileged Remote Access pros

"Technical support has good responsiveness."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"It's easy enough to use."

Cons

"I would like Intune to natively support easier report generation. This improvement would enable less experienced staff to run reports more efficiently without relying on additional tools or functions."

"When we implemented Intune, it would have been helpful if Microsoft had provided some videos or data about Intune."

"When I started learning Microsoft Intune, I struggled because it was not straightforward; everything is in forms and it takes time to understand. The UI is extremely bad; it has a lot of overlapping elements and is confusing in many senses."

"Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."

"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."

"Intune's areas for improvement revolve around security and certificate management."

"While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."

"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."

More Microsoft Intune cons

"With the current scenario of BeyondTrust Privileged Remote Access, some analytics should come with an AI/ML base and highlight if someone is doing something risky during access."

"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."

"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."

"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."

"It has been clunky but that has gotten a lot better."

"Its access process for third-party vendors needs to be simplified."

"Changing your password should be simplified, and there should not be a charge for it."

"The price is pretty expensive, but you get what you pay for and this is a great product."

More BeyondTrust Privileged Remote Access cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

Pricing and Cost Advice

"Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"I rate Intune five out of 10 for pricing. It's expensive."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"Pricing can be improved."

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive."

"Microsoft Intune costs about $7 per user per month, which is somewhat on the pricier end. That said, it's a reliable product, so it's fair."

More Microsoft Intune pricing and cost advice

"Its price is pretty good for the features and services that it provides. It is not outrageous. I'm not aware of any additional charges or anything like that."

"Don't get into a situation where you are licensing per desktop or per person until you fully understand the licensing."

"PRA was one of the cheapest solutions that we evaluated."

"My client found the solution a bit expensive but considering their use case and requirements, they didn't have any other choice. As far as I know, implementation and licensing are the only costs."

"I rate the product's pricing a four on a scale of one to ten, where one is high, and ten is low. It is an expensive product."

"PRA's pricing is competitive."

"The price is pretty expensive, but you get what you pay for and this is a great product."

"Though the solution was a bit expensive, the overall pricing was average."

More BeyondTrust Privileged Remote Access pricing and cost advice

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

10%

Computer Software Company

Manufacturing Company

13%

Financial Services Firm

Outsourcing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	195
Midsize Enterprise	64
Large Enterprise	190

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	4
Large Enterprise	7

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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What needs improvement with BeyondTrust Privileged Remote Access?

Improving technical support for BeyondTrust Privileged Remote Access is essential. When I communicate with technical ...

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What is your primary use case for BeyondTrust Privileged Remote Access?

When we are using BeyondTrust Privileged Remote Access with FortiGate or some Cisco third-party products, we collabor...

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What advice do you have for others considering BeyondTrust Privileged Remote Access?

I have not utilized the endpoint least privilege management feature in BeyondTrust Privileged Remote Access as I have...

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Product Reports

Buyer's Guide

Microsoft Intune

October 2026

Download Microsoft Intune product report

Buyer's Guide

BeyondTrust Privileged Remote Access

October 2026

BeyondTrust Privileged Remote Access report

Download BeyondTrust Privileged Remote Access product report

Buyer's Guide

Remote Access

October 2026

Download TeamViewer Pilot [EOL] product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Bomgar Privileged Access

No data available

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

BeyondTrust Privileged Remote Access enhances network security with flexibility and FIPS-compliant encryption. It enables rapid deployment without a VPN, simplifying credential handling and compliance while reducing complexity in remote work environments.

Designed to secure internal and vendor access to servers, applications, and energy grids, BeyondTrust Privileged Remote Access supports compliance requirements such as NERC, NIST, and FedRAMP. It manages RDP sessions, credential rotations, and high-privilege access, serving as a VPN alternative. Active Directory integration and robust vault features simplify credential management. With session and access monitoring, it offers enhanced security and control, facilitating a smooth transition to cloud-based deployments while improving network operations.

What are the key features of BeyondTrust Privileged Remote Access?

Strong Security: FIPS compliance and encryption ensure data protection.
Rapid Deployment: Set up quickly without relying on a VPN.
User Management: Seamless control through integration with Active Directory.
Advanced Access Controls: Enhance monitored access to sensitive systems.
Vault Features: Simplify credential handling and rotation.

What benefits can users expect from BeyondTrust Privileged Remote Access?

Flexibility: Adaptable to different IT environments.
Enhanced Security: Protects remote access and sensitive data.
Compliance Support: Meets standards like NERC, NIST, and FedRAMP.
Simplified Deployment: Reduces setup time and complexity.
Monitored Access: Provides comprehensive session tracking and reporting.

Enterprises in industries like energy, finance, and technology deploy BeyondTrust Privileged Remote Access to control and monitor secure access, aligning with strict regulatory requirements. Its capability to integrate seamlessly with existing systems and support cloud-based transitions makes it a strategic tool for enhancing operational efficiency and security.

BeyondTrust

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Horizon Beverage, Air Liquide, Gateway Bank of Florida

Information Not Available

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