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BlackBerry Cylance Cybersecurity vs Norton Security Premium [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
Endpoint Protection Platform (EPP) (30th)
Norton Security Premium [EOL]
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
RC
Project Manager at Amdocs
User-friendly solution with good blocking
I mainly use Security Premium as an antivirus.  Security Premium's best features are blocking, notifications, and the user interface. Security Premium's cost could be lower. I've been using Security Premium for a year. Security Premium is stable - I haven't faced any issues or bugs while using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has absolutely improved the way our organization functions, we are more secure, it is giving us more peace of mind, and it has found malicious activity happening on our endpoints that probably would not have been detected if we didn't have it."
"The product's initial setup phase is very easy."
"It is a simple platform to use."
"I like the centralized console and the predictive analysis it does of malware. It is very stable and also scalable."
"Cortex XDR by Palo Alto Networks is specifically designed to prevent zero-day attacks and is part of an ecosystem of Palo Alto, providing customers with a long-term vision to modify and redesign how security is applied in their company."
"After installing this solution, it identified, blocked, and provided the complete attack chain, which was very helpful."
"One of the things that I enjoy the most is using policy extensions. It's like having host firewalls to control USB connections. I think it's a wonderful tool to restrict use when connecting to our computers. Another important tool is Home Insights. That is an add-on to the Cortex solution. I like that because we can see all the vulnerabilities in the environment and control what assets are connected to our network."
"The solution allows us to make investigations. Other XDR solutions also provide similar capabilities but for investigation, Cortex XDR is better."
"It provides good insight into the programs, applications, or websites that may need attention."
"The non-daily requirement to update signatures is the most valuable feature. From a functional point of view, it is pretty spot on. For instance, we compared an algorithm from five years ago to today's algorithm, and it was 98% accurate. It has the ability to detect and mitigate. In the industrial environment that we work in, there's what we call OT versus IT. You are IT Central, but this is OT. Generally, we don't have the same level of skillset as IT individuals or IT professionals have. This particular product doesn't require you to be a computer scientist to be able to understand its proprietary algorithm and to be able to deploy, use, and work within it. It integrates well with a robust SIEM or SOAR solution, and it plays nice with others. We use other detection solutions like CyberX or site provision with Cisco, and it plays nice. That's one of the things we really liked about it."
"We chose the solution because it doesn't have daily updates, which is important for us in healthcare IT, where network usage and connectivity to hospitals matter."
"CylancePROTECT works really well with the way we work."
"Specifically for a Windows domain environment, the product can be customized and pushed via GPO or SCCM without issue.​"
"The Application Guard and ByteGuard are useful features."
"The most functional item that we use is the process to turn off the false flags that it causes."
"Does malware analysis. Blocks WannaCry and other attacks that have come out."
"Flexible antivirus and antimalware software. It also provides protection against ransomware. It's flexible, easy to handle, scalable, and stable."
"The most valuable feature is the multifunctional protection."
"We like how it can check for issues. That includes files and web browsers."
"It does not take many resources during scanning."
"Security Premium's best features are blocking, notifications, and the user interface."
"The licensing fee for this solution is not expensive."
"We like how it can check for issues, including files and web browsers, as it is a full-stack solution for antivirus for personal use and it is pretty effective."
"In general, technical support has been helpful."
 

Cons

"The GUI could be improved."
"Cortex XDR by Palo Alto Networks is not only pricey; it is extremely expensive."
"Based on our experience so far, its implementation is quite complex."
"The solution lacks real-time, on-demand antivirus."
"The product's pricing could be better."
"The GUI could be improved. It's a little bit cumbersome. It could be more user-friendly."
"There's an overall lack of features."
"The playbooks could be improved to include more functionalities or actions."
"For example, the interface and the Cylance Optics need to be improved a fair bit."
"It just doesn't make you feel like you're getting covered or have the best protection, which you should have."
"The company that sells us the licenses sometimes doesn't know how to do certain things."
"Technical support is bad. I am not happy with the level of support they offer."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"Enhancing the product's detection rates and streamlining the user interface for easier management in daily operations would be beneficial improvements."
"I would like to see a little bit of additional reporting or insight as to what it is doing exactly."
"I would not rate this solution in the top five for things like presenting information, or ease of use."
"As far as improvement to the product, perhaps the price could be better."
"Security Premium's cost could be lower."
"They say Norton Security Premium is an all-in-one solution, but we don't know exactly what's in it, e.g. they didn't make an effort to explain the difference between a virus scan and a ransomware scan."
"I do not find it to be scalable."
"It would be helpful for me if this solution works on our cloud backup data."
"The product could always be more secure."
"The only problem with Norton Antivirus is that it consumes a lot of resources like CPU and memory in the background."
"During scanning, sometimes, there is a heavy load on the workstation. This needs to be improved."
 

Pricing and Cost Advice

"The price is on the higher side, but it's okay."
"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"Cortex XDR's pricing is ok."
"It's way too expensive, but security is expensive. You pay for your licensing, and then you pay for someone to monitor the stuff."
"It has reasonable pricing for the use cases it provides to the company."
"It is present, but when compared to other competitive products, I would say it is not less expensive; however, when all of the other added values are considered, the price is reasonable."
"I don't recall what the cost was, but it wasn't really that expensive."
"The solution is expensive. It's pricing is on a yearly-basis."
"I think that the price we are paying is good for what it is."
"We pay our license on a yearly basis and have just renewed for two years."
"The solution provides me with competitive pricing."
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"CylancePROTECT is an affordable solution."
"This cost of the license is approximately $5 USD monthly per user."
"If they could come down in price that would be good. It's not exactly the lowest."
"As I have been a long-time customer, I was given a fair price of $49.95 per month for the first four to six months."
"The licensing fee for this solution is not expensive."
"Security Premium costs around US$100 for three years, which is a little expensive."
"Security Premium is highly-priced."
"The solution gives the value for the money."
"I don't pay for a license."
"We have a yearly license, and each license is around 20 or 30 Jordanian Dinars plus taxes."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Comms Service Provider
12%
Construction Company
11%
Financial Services Firm
9%
Construction Company
12%
Outsourcing Company
11%
Comms Service Provider
7%
Financial Services Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise21
Large Enterprise55
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
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Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
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Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Norton Internet Security
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Temple University
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Protection Platform (EPP). Updated: September 2026.
913,683 professionals have used our research since 2012.