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Blink Ops vs Palo Alto Networks Cortex XSOAR comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
Blink Ops
Ranking in Security Orchestration Automation and Response (SOAR)
21st
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
AI-SOC (12th), AI-Powered Security Automation (4th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of Blink Ops is 1.5%, up from 0.8% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Torq4.2%
Blink Ops1.5%
Other85.5%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
Abhishek - PeerSpot reviewer
DevSecOps at a tech services company with 51-200 employees
Automation workflows have boosted daily audits but prompt accuracy and support still need work
Blink is really great for JavaScript integrations, and we are automating some workflows and tasks for audit purposes. With the prompt engineering, we are able to achieve those tasks with RBAC policies. It is a self-service portal, so it is helping us to get things ready very quickly. I really appreciate the accuracy of prompt engineering and the GUI that Blink offers, as it allows us to evaluate before testing exactly how the workflow will look. The integration with JavaScript is really great. The prompt engineering feature in Blink is great compared to other tools I have used, but sometimes it starts creating bogus workflows instead of what is expected. However, the accuracy rate is still better than other tools such as ChatGPT or co-pilot. It is fun to build with Blink because whatever I am thinking, I can just prompt it and get a workflow ready to test out how it will look. It is great. Blink has impacted our organization positively as we are still POCing it and just exploring it, and we have not yet integrated it with production. I have noticed that teams are much more self-sufficient with Blink than reaching out to DevOps teams every time to set up workflows. They get their initial workflows ready for themselves to do their tasks accordingly, automate things, deliver faster, and focus on what exactly needs to be done.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"What I appreciate most about Torq is that it is an essential part of our system."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"I really appreciate the accuracy of prompt engineering and the GUI that Blink offers, as it allows us to evaluate before testing exactly how the workflow will look."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"We've had a very positive experience."
"Palo Alto Networks Cortex XSOAR has had a positive impact on the mean time to resolution for incidents (MTTR), as it has significantly reduced noise."
"The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."
"Palo Alto has reduced the time that it takes to go through the process of investigating a reported abuse."
"It is a scalable solution. I would rate scalability a ten out of ten."
"Cortex XSOAR's most valuable features are the playbooks, custom integration, the machine-learning model, and the layout, classifier, and mapper."
"The drag-and-drop interface enables analysts with no programming knowledge to create playbooks easily."
 

Cons

"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"The initial deployment of Torq was not easy."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The current LLM in Blink is quite accurate, but it still requires a lot of optimization because after a few prompts, it starts creating random responses, which sometimes is problematic."
"The solution requires DV but does not support open-source DV elastic searches."
"The price of the solution could be improved."
"In terms of improvement, it needs to be more modular. It's not. When you're working in layouts and you create specific apps within layouts, there's no portability right now in order to reuse that code across multiple layouts. I can't take a tab and say I want to use this tab on these other layouts. I have to physically go in there and recreate it from scratch, which is maddening."
"One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation."
"While I personally appreciate this approach, I have observed that junior analysts on my team find it difficult to build playbooks."
"The solution is complicated to learn."
"The user interface (UI) is quite heavy and takes time to load, which is a major drawback."
"It's quite lagging and not very fast."
 

Pricing and Cost Advice

Information not available
Information not available
"It is approx $10,000 or $20,000 per year for two user licenses."
"The solution is a bit on the expensive side."
"When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
"My company did not make any payments towards the licensing costs attached to the product since we were only using its pilot version."
"Cortex XSOAR's price could be lower."
"There is a yearly license required for this solution and it is expensive."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"There is a perception that it is priced very high compared to other solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Comms Service Provider
8%
Healthcare Company
6%
Manufacturing Company
18%
Insurance Company
9%
Computer Software Company
9%
Financial Services Firm
9%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What needs improvement with Blink Ops?
The current LLM in Blink is quite accurate, but it still requires a lot of optimization because after a few prompts, ...
What is your primary use case for Blink Ops?
I have been POCing Blink for the last few weeks. Blink is a security automation copilot tool that I really liked the ...
What advice do you have for others considering Blink Ops?
On a scale of one to ten, I would rate Blink a seven. I chose seven because Blink is a great tool, but it is still in...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Regarding areas for improvement in Palo Alto Networks Cortex XSOAR, I want to highlight one concern about playbook cr...
 

Also Known As

No data available
No data available
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about Microsoft, Splunk, Palo Alto Networks and others in Security Orchestration Automation and Response (SOAR). Updated: March 2026.
884,976 professionals have used our research since 2012.