BMC Remedy vs Lansweeper comparison

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BMC Remedy

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Executive SummaryUpdated on Dec 18, 2024

BMC Remedy and Lansweeper compete in the asset management solutions category. Lansweeper has the upper hand for small to mid-sized businesses due to cost-effectiveness and ease of use.

Features: BMC Remedy offers advanced CMDB capabilities, customizable service management, and comprehensive dashboards. Lansweeper provides agentless scanning, detailed inventory reports, and multi-platform support.

Room for Improvement: BMC Remedy could improve integration, simplify deployment, and enhance the user interface. Lansweeper requires better cloud functionality, improved security integration, and enhanced support services.

Ease of Deployment and Customer Service: BMC Remedy's deployment is complex, requiring significant resources, while Lansweeper offers straightforward on-premises deployment. BMC's customer service is generally positive but can improve in responsiveness, whereas Lansweeper's support is satisfactory with direct contact preferences.

Pricing and ROI: BMC Remedy comes with a higher pricing tier suitable for large enterprises, presenting complex pricing and high costs. Lansweeper's transparent and competitive pricing appeals to smaller organizations, providing significant ROI in asset management.

To learn more, read our detailed BMC Remedy vs. Lansweeper Report (Updated: March 2025).

BMC Remedy vs. Lansweeper

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy

Ranking in IT Asset Management

3rd

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

License Management (1st)

Lansweeper

Ranking in IT Asset Management

7th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Asset Management category, the mindshare of BMC Remedy is 5.5%, down from 7.2% compared to the previous year. The mindshare of Lansweeper is 12.8%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Bo Kennedy

Director Managed Services, NOC at Fulcrum Technology Solutions, LLC

A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises

A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product. It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed. Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all. It is really easy to use in contrast to some more enterprise-level solutions. All the information is basically very accessible. It's a powerful tool for someone who has to do a lot of functions by themself, as opposed to spreading it around between multiple users. For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."

"The tool's automation features are fully capable, especially for IT automation. The asset management capabilities meet expectations."

"The solution's technical support is good."

"BMC Remedy Asset Management is pretty easy for quite a lot of functions."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

"The solution is extremely user-friendly."

"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."

"The incident management console is available out of the box."

More BMC Remedy pros

"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."

"Provides good reports from every asset."

"Lansweeper is very easy to use, and its technical support is very good."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"We've found the most value right now in the inventory of the equipment."

"Its functionality is very solid. The best part about it is that, when you have issues in getting information back from nodes, it tells you what the issue is, and you can quickly go to the specific nodes and respond to or repair those. There is an agent option, but to me, as a small business, the preference is to avoid agents where possible because you probably don't have the staff to keep up with them all."

"The solution provides inventory information that is very important to our company."

"The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable."

More Lansweeper pros

Cons

"The tool's GUI is an area of concern where improvements are required."

"There are issues from a product functionality perspective."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"When it comes to CMDB, to be able to manage the data, you have to have Atrium integrator, another integrated tool."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"BMC Remedy's change management module needs enhancement."

"The product's scalability is one area with certain shortcomings that need to be considered for improvement."

More BMC Remedy cons

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"Lacks an end-to-end asset management tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"The help desk is not exactly its strong suit."

"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."

"The support is an area that could improve. The support staff could be more knowledgeable."

"The feature to deploy software in endpoints needs to be improved."

Pricing and Cost Advice

"With the product, you can either go for a yearly or a perpetual licensing model."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"I find the pricing to be reasonable."

"The tool is expensive."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"The pricing is on the expensive side."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

More BMC Remedy pricing and cost advice

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

"It is not high and it is fair according to the worth it offers."

"It actually costs some money in the long run because of the licensing model."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

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Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

Financial Services Firm

Government

Computer Software Company

11%

Financial Services Firm

10%

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

As I explained, we cannot negotiate the cost with Lansweeper, however, it's a bit higher.

What needs improvement with Lansweeper?

The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of di...

BMC Helix Discovery vs BMC Remedy

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Product Reports

BMC Remedy

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Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy Asset Management 9 provides complete lifecycle management of your IT assets, from procurement to end-of-life, giving full visibility into ownership, deployment, state, context, and cost of ownership and operation.

Seamless integration with Remedy Service Management aligns ITAM to day-to-day business processes. Integration to the BMC Atrium CMDB enables IT assets to be managed from legacy hardware through to the public cloud and Internet of Things. BMC Remedy Asset Management combines financial, contractual, and IT data to provide complete visibility over your assets.

Asset costing: Track depreciation over time.
Compliance: Software licenses management helps you avoid audit costs.
Contract management: Proactively identify contract infringements and purchasing opportunities.
Asset tracking: Know where your assets are located, who’s using them, and how many there are.
Effective change: Make informed decisions about IT changes.

BMC

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Scripps Networks

Information Not Available

BMC Remedy vs. Lansweeper