No more typing reviews! Try our Samantha, our new voice AI agent.

CA Process Automation vs WorkFusion comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Process Automation
Ranking in Process Automation
35th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
WorkFusion
Ranking in Process Automation
26th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
Robotic Process Automation (RPA) (13th), Intelligent Document Processing (IDP) (11th)
 

Mindshare comparison

As of November 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.5% compared to the previous year. The mindshare of WorkFusion is 1.3%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Mindshare Distribution
ProductMindshare (%)
WorkFusion1.3%
CA Process Automation1.0%
Other97.7%
Process Automation
 

Featured Reviews

SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…
Arijit-Ghosh - PeerSpot reviewer
Intelligent Automation SME at a financial services firm with 10,001+ employees
Cloud platform orchestrates business processes with AI capabilities
I find the capabilities that a normal orchestrator should have to be valuable in WorkFusion. The WorkFusion 10 cloud-based platform is different from the earlier on-prem version, WorkFusion 9. The platform now includes auto machine learning and AI capabilities. We haven't used these extensively, but they are a nice feature they are working on. The platform remains stable with well-designed processes, despite being a complex and technical tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"CA Process Automation manager is a very powerful production tool."
"It is easy to debug and troubleshoot."
"This tool is used in my organization for automating IT infrastructure related incidents or service requests."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"The dashboard is the solution's most valuable feature; when clients want to look at the data it's very easy for them to do so, and the dashboard for the IT manager is very useful if there are issues and to create and follow processes."
"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."
"The customer support is very responsive."
"The platform remains stable with well-designed processes, despite being a complex and technical tool."
"The tool itself is easy. I started using it without really having any coding experience... After just a few clicks, it was doing reconciliations for me."
"We have been very pleased with the speed and decisiveness of WorkFusion, which is able to quickly provide a disposition note or escalate to a human for additional review."
"I would definitely recommend WorkFusion because I think over the last six months it has matured and it is stable."
 

Cons

"Make some of the features more open source that way developers can have more flexibility."
"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"Somehow the product group within CA left the product dry from some regular expression functionality."
"I'd like to see additional form functionality and having Python as an available common script language."
"It’s very complex, which is one of the disadvantages."
"The product needs to be "simple and easy" to use."
"This is an expensive solution. They have a very expensive license compared to any other automation tool."
"The product needs to be "simple and easy" to use. A good example of this is the use of Python code to perform automations. It is free and the skills transfer is able to happen quickly and the operation and initiation of the completed automation is easy to execute."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
"The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines."
"I would rate the stability as four out of ten. I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
 

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"There are a lot of automation savings from any process which is repeatable."
"The pricing is fair because WorkFusion's out-of-the-box solution is appealing."
"It is not the most expensive solution, but it is also not the cheapest."
"I can't speak to pricing. It's a contract signed by upper management."
"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
"Find it online."
"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."
"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."
"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
report
Use our free recommendation engine to learn which Process Automation solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
9%
Financial Services Firm
20%
Construction Company
12%
Manufacturing Company
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
By reviewers
Company SizeCount
Small Business10
Large Enterprise23
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for WorkFusion?
WorkFusion is cheaper than Kofax, but I cannot compare it to UiPath ( /products/uipath-reviews ) without exact pricing. It is worth the money as a tool.
What needs improvement with WorkFusion?
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity. The system can break down, requiring numerous exception cases, thus complic...
What is your primary use case for WorkFusion?
I used WorkFusion ( /products/workfusion-reviews ) mainly for automating tasks related to Microsoft 365, such as automating cases from emails sent to Outlook. This included processing documents usi...
 

Also Known As

CA IT Process Automation Manager
No data available
 

Overview

 

Sample Customers

Unum, HCL Technologies, Logicalis
Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street
Find out what your peers are saying about CA Process Automation vs. WorkFusion and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.