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CA Unified Communications Monitor vs DX Unified Infrastructure Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Unified Communications M...
Ranking in Network Monitoring Software
89th
Ranking in IT Infrastructure Monitoring
60th
Average Rating
6.6
Number of Reviews
2
Ranking in other categories
Unified Communications Monitoring (3rd)
DX Unified Infrastructure M...
Ranking in Network Monitoring Software
57th
Ranking in IT Infrastructure Monitoring
44th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
120
Ranking in other categories
Server Monitoring (20th), Cloud Monitoring Software (30th), AIOps (26th)
 

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.6%, up from 0.1% compared to the previous year. The mindshare of DX Unified Infrastructure Management is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
DX Unified Infrastructure Management1.4%
CA Unified Communications Monitor0.6%
Other98.0%
IT Infrastructure Monitoring
 

Featured Reviews

itarchit489981 - PeerSpot reviewer
IT Architect at a comms service provider with 10,001+ employees
Good end-to-end voice quality monitoring and offers valuable features
The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.
ON
Solution Architect at SA Consulting
Helps us provide visibility into network performance, capacity planning, and cost analysis
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Good end-to-end monitoring"
"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."
"We use the solution to meet the needs of the customer."
"It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"The primary benefit for us at this stage in our approach is that we've been able to cut outages by about 300%."
"It has a good learning curve for someone even if he doesn't have experience with server monitoring tools."
"Any time we call up support, if the issue isn't resolved that day, I'm surprised."
"Nimsoft shines like the sun compared to ProactiveNet with night and day differences in stability, scalability, functionality, features, and quality of support."
"It’s been very stable, it’s flexible, and it really fits our business needs and business model."
"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."
"I’ve actually pointed people to UIM because it can be simple."
 

Cons

"The solution should have automatic baseline detection."
"All the features and functions of the solution can be improved, specifically the user experience."
"Improvements could be made to the reporting and analytics features. The OOB report templates and analytics can be improved."
"I would like to see improvements in the maintenance mode area."
"Currently lacks a mobile application which would be helpful."
"It needs a little bit more functionality in the Admin Console."
"The UIM product is playing catch-up. They are not there yet to do a lot of the next-level things that we need them to do."
"Initial setup was difficult because we didn’t know what we were doing and had to re-design and re-deploy."
"Stability."
"There are potential issues with the flexibility for the number of devices that we have because the scalability-performance issue is not fully vetted."
 

Pricing and Cost Advice

Information not available
"Reasonable setup cost and licensing prices."
"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."
"CAD $400,000 annually."
"The license cost depends on the number of probes and robots."
"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."
"The product-price ratio is better than other brands such as Fortinet or SonicWall."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Construction Company
16%
Manufacturing Company
8%
Marketing Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise20
Large Enterprise80
 

Questions from the Community

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What is your primary use case for DX Infrastructure Manager?
We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...
What advice do you have for others considering DX Infrastructure Manager?
I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...
What is your experience regarding pricing and costs for DX Infrastructure Manager?
The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...
 

Also Known As

CA UC Monitor
DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
 

Overview

 

Sample Customers

BBVA Compass
CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
Find out what your peers are saying about CA Unified Communications Monitor vs. DX Unified Infrastructure Management and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.