Gusto vs Workday comparison

"Gusto is a really good payroll solution for small businesses."

"I appreciated the templates that they offered for new hires and onboarding."

"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."

"The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access."

"I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees."

"It's easy to set up."

"The solution was very good at reconfiguration and customization of their software. It helped us to meet federal regulations."

"The most valuable features of the solution are the usability, learning, and compliance tools."

"The technical support services are excellent."

"It stores everything for the employee. It has also been able to store the information that we use for our payroll demand."

"It helps the users to enroll for the benefits automatically and update their life events without the involvement of HR individuals or back-office staff. It enables a person to take action on their own. It reduces the administrative burden on HR and puts the ownership on the person that is going through the life event, whether it is having a child, taking a leave of absence, or something else. There are easy ways to integrate Workday with your common benefits. At least in the USA, it can be integrated with common benefits providers such as Fidelity, Blue Cross Blue Shield, Aetna, etc. It has got a connector that is able to connect with the vendor or the third party to which you are trying to send the eligibility file. It basically allows us to automate or set up the tool, and the integration with the provider is a lot quicker than competing tools. When it comes to reporting on just eligibility and SLSA, it is a lot more user-intuitive. Depending on the purpose of what you are doing, you can grant security rights or roles, for example, you can control whether someone is a benefits administrator doing an independent audit. Workday makes it very easy to do that. It significantly simplifies the reporting process."

"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."

"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."

"If you want to add more features to your subscription, Workday becomes expensive."

"The solution has to work a lot on financial integrations, material management and CRM modules."

"They don't have worker payroll in the product. We have to solve our payroll. I hope one day they will be able to have their own localized standard payrolls for all countries."

"The finance module of this solution is not great and needs improvement."

"For time management, it does not have a calendar generator. For example, if you want to have a shift calendar for an entire year, you need to push the entire year's calendar into the system instead of being able to generate it using a time management pattern."

"This solution could be made easier to use by continuing to release new improvements."

"The user interface could be better. Everything else was fine."

"This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example."

"The pricing for this solution is fairly high. It is not affordable for small and mid-sized companies."

"With a bigger budget, I would recommend SAP."

"It is on a yearly basis."

"It's very, very expensive."

"I need to pay for a license. It is expensive."

"Workday is moderately priced - I'd rate its pricing three out of five."

"It has an annual subscription rate, but I'm not sure how it will work."

"You have the license fee per module, and then you have a kind of annual training fee, which is a kind of add-on. I wouldn't say it is exhaustive; it is minor. Licensing is pretty transparent for most of the part."