HPE System Management Homepage vs ServiceNow Discovery comparison

Hewlett Packard Enterprise and ServiceNow are both solutions in the Server Monitoring category. Hewlett Packard Enterprise is ranked #15 with an average rating of 8.0, while ServiceNow is ranked #4 with an average rating of 8.0. Hewlett Packard Enterprise holds a 1.9% mindshare in SM, compared to ServiceNow’s 3.2% mindshare. Additionally, 100% of Hewlett Packard Enterprise users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

HPE System Management Homepage

Read 8 HPE System Management Homepage reviews

819 Views
811 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,767 Views
1,997 Comparison Views

97% willing to recommend

HPE System Management Homepage

ServiceNow Discovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 6, 2024

HPE System Management Homepage and ServiceNow Discovery are two prominent products in the IT management landscape. Despite users appreciating the pricing and support of HPE System Management Homepage, ServiceNow Discovery stands out with its feature-rich offerings, making it a preferred choice among users for its comprehensive capabilities.

Features: HPE System Management Homepage is valued for robust hardware monitoring, efficient alerting features, and detailed reporting. ServiceNow Discovery provides extensive IT asset discovery, dependency mapping, and superior integration capabilities. Users find ServiceNow Discovery's automated discovery processes notably advanced.

Room for Improvement: Users suggest that HPE System Management Homepage could improve in interface design, ease of use, and feature updates. ServiceNow Discovery users note the need for enhanced reporting features, smoother setup processes, and more intuitive user guidance. Despite these suggestions, ServiceNow Discovery is seen as offering a more user-friendly experience.

Ease of Deployment and Customer Service: Users rate the deployment of HPE System Management Homepage as straightforward but initially complex. ServiceNow Discovery has a more automated deployment model requiring skilled personnel for optimal use. Users commend HPE's customer service, whereas users of ServiceNow Discovery appreciate extensive support resources but note occasional delays in response time.

Pricing and ROI: HPE System Management Homepage is seen as cost-effective, offering good ROI with lower setup costs. ServiceNow Discovery's users acknowledge higher initial costs but feel the advanced features justify the investment, resulting in satisfactory ROI.

To learn more, read our detailed HPE System Management Homepage vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HPE System Management Homepage

Ranking in Server Monitoring

15th

Average Rating

8.2

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Discovery

Ranking in Server Monitoring

4th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of February 2026, in the Server Monitoring category, the mindshare of HPE System Management Homepage is 1.9%, up from 1.9% compared to the previous year. The mindshare of ServiceNow Discovery is 3.2%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	3.2%
HPE System Management Homepage	1.9%
Other	94.9%

Server Monitoring

Featured Reviews

Juan Esteban

Consultant at Freelance

Offers reliability and helps with the virtualization part

The product integrates with our company's existing IT infrastructure, especially when it comes to MicroK8s and other on-premises servers. The tool also helps with the virtualization in the ecosystem of our company, where there are other tools from HPE. Performance and network optimization are some of the beneficial areas in terms of server management. Speaking about how the remote management ability of the product impacted our company's IT operations, I would say that my organization has dealt with areas like RDP, DDI, and DMC, depending on the requirements of our final customers. In my experience, the product has contributed four hours in terms of reliability and to ensure the uptime of our servers. When it comes to the day-to-day use of HPE System Management's interface, I would say that it connects with some of the best tools and Hyper-V console with the help of Microsoft. I recommended the solution to those who plan to use it. I rate the overall product an eight out of ten.

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reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure."

"The managing and monitoring are the solution's most valuable features. They are something I find quite helpful in my work."

"This solution has improved our organization through the provision of efficient resource utilization and capacity planning."

"This is a good product and I recommend it."

"I think it's stable, scalable, and flexible."

"The interface is in continuous development and improves version by version."

"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."

"The most valuable feature is its integration with CMDB, as it collects all the data."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"I find that the Discovery and scripting features are the most useful."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."

"Stability-wise, I feel it is a good product."

More ServiceNow Discovery pros

Cons

"The quality of service and support for this solution needs to be improved."

"Our customers would like to see the price lowered."

"The return on investment report is too difficult to understand."

"I think that support integration could be improved."

"If the solution could provide better integration to make it easier to manage everything on different servers, that would be helpful. Whatever servers a company has, be it IBM, Dell, etc., if the System Management could be a platform that links all of them together, it would make management across different server types easier."

"The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required."

"Technical support has not been helpful when we have come across problems."

"The solution should improve the classes of discovery assets to disregard more junk data."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

"Without improvement in the patters, applications can't be discovered"

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"ServiceNow is very costly."

"I find it valuable to enhance IP address management. I've been in this field since around 2011, and my experience since then has revolved around automation, deployment, distribution, and comprehensive inventory management, all crucial for deploying various components, including patches. When we talk about patch management or vulnerability management, it's more complex than just applying patches; sometimes, you need to undergo significant upgrades or phase out old components for new ones, and this can turn into a substantial project, explaining why vulnerabilities persist. Now, the role of ServiceNow Discovery and security operations, or at one point, looking at vulnerability management in ServiceNow Discovery, is crucial. It allows you to identify vulnerabilities on assets and, with the addition of discovery, service mapping, and event management, you gain a business context for these vulnerabilities. It's not merely about knowing they exist on a server; it's about understanding which services are responsible for critical business processes or transactions, like payroll. This knowledge changes the approach and execution of vulnerability remediation."

"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."

More ServiceNow Discovery cons

Pricing and Cost Advice

"The license was included when we purchased the server."

"The price of this product is fair."

"The support is yearly-based and the license is permanent."

"My company has invested 30,00,000 USD in the product."

"This is expensive, but it meets our needs."

"The pricing is determined based on the CIs."

"If the product is not deployed properly, it can be very expensive."

"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The product is not cheap."

"The price could be better. It's a bit on the pricey side."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Retailer

11%

Healthcare Company

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What do you like most about HPE System Management?

The product's initial setup phase is easy with the help of the framework consisting of Microsoft Azure.

See all answers

What is your experience regarding pricing and costs for HPE System Management?

My company has invested 30,00,000 USD in the product.

See all answers

What needs improvement with HPE System Management?

The product should increase the processing capacity and allow speedy deployment, as both of them are areas with certain shortcomings where improvements are required.

See all answers

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

Comparisons

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Compared 11% of the time

Tanium vs HPE System Management Homepage

Compared 11% of the time

Zabbix vs HPE System Management Homepage

Compared 9% of the time

Checkmk vs HPE System Management Homepage

Compared 9% of the time

More HPE System Management Homepage Competitors

Tanium vs ServiceNow Discovery

Compared 15% of the time

Lansweeper vs ServiceNow Discovery

Compared 12% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 9% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

Flexera One vs ServiceNow Discovery

Compared 6% of the time

More ServiceNow Discovery Competitors

Product Reports

Buyer's Guide

Server Monitoring

February 2026

Download HPE System Management Homepage product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Also Known As

HP System Management

No data available

Overview

The HPE System Management Homepage (SMH) consolidates and simplifies the management of ProLiant and Integrity servers running Microsoft Windows or Linux, or HPE 9000 and HPE Integrity servers running HP-UX 11i. By aggregating data from HPE Insight Management Agents and other tools, SMH provides a secure and intuitive interface to review in-depth hardware configuration and status data, performance metrics, system thresholds and software version control information. SMH can also be used to access the HPE Lights-Out Management processor on ProLiant and Integrity servers. SMH is part of the Service Pack for ProLiant (SPP) or the Integrity Support Pack (ISP), and can be extended to meet specific system management requirements by integrating additional plug-in tools. SMH is easy to install and can be extended to meet specific system management requirements by integrating additional HPE plug-in management tools that include HPE Online Diagnostics and HPE Software Version Control Agents.

Hewlett Packard Enterprise

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Infotec

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

HPE System Management Homepage vs. ServiceNow Discovery

January 2026

Free Report: HPE System Management Homepage vs. ServiceNow Discovery

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