Hyland OnBase vs OpenText 360 for SharePoint comparison

Why PeerSpot?

Hyland and OpenText are both solutions in the Business Process Management (BPM) category. Hyland is ranked #13 with an average rating of 8.0, while OpenText is ranked #17 with an average rating of 8.3. Hyland holds a 1.0% mindshare in BPM, compared to OpenText’s 1.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

Hyland OnBase

Read 19 Hyland OnBase reviews

9,278 Views
2,598 Comparison Views

100% willing to recommend

OpenText 360 for SharePoint

Read 17 OpenText 360 for SharePoint reviews

3,351 Views
3,183 Comparison Views

100% willing to recommend

Hyland OnBase

OpenText 360 for SharePoint

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

OpenText 360 for SharePoint and Hyland OnBase both compete in the content management solutions category. OpenText 360 seems to have the upper hand in integration with Microsoft Teams and document handling efficiency, while Hyland OnBase stands out in workflow automation and document security.

Features: OpenText 360 for SharePoint offers seamless integration with Microsoft Teams, efficient document handling, and notable features like version control and audit trails. Hyland OnBase features flexible workflow configurations, strong document security, and robust indexing capabilities.

Room for Improvement: OpenText 360 for SharePoint could enhance user-friendliness, intuitive workflows, and improve large document handling. Hyland OnBase needs a more straightforward initial setup, better dashboard features, and more responsive technical support.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint supports deployment options including public, hybrid, and private clouds, with reliable support from Microsoft, although experiences vary. Hyland OnBase offers on-premises and hybrid cloud deployments, with support noted for informative troubleshooting but needing more proactive service.

Pricing and ROI: OpenText 360 for SharePoint uses a subscription model with complex licensing, perceived as expensive but offering significant ROI by enhancing document management efficiency. Hyland OnBase, while costly, provides high document-handling capacity and automation, leading to strong ROI through reduced coding overhead and improved document security.

To learn more, read our detailed Hyland OnBase vs. OpenText 360 for SharePoint Report (Updated: November 2026).

Buyer's Guide

Hyland OnBase vs. OpenText 360 for SharePoint

November 2026

Download the complete report

Helped 920,769 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

4.7

Hyland OnBase enhances efficiency, accuracy, and security, offering savings, reduced errors, and improved workflows, especially for insurance companies.

Sentiment score

7.7

OpenText 360 for SharePoint provides excellent ROI, enhances document management, and supports sustained, large-scale operations for long-term use.

I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.

Abdul_Jabbar

Senior Software Engineer at Infosys

There's also prevention of financial loss because I have some workflows designed specifically to validate certain processes, and in the past a lot of money was lost because calculations were done incorrectly.

Joao Santiago

Analista at a consultancy with 201-500 employees

Automation processes that used to take four or three weeks now only require days, and users can be easily trained to implement their own processes.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

For more quotes and insights, download the Hyland OnBase report

It eliminates the challenges associated with handling files on local servers and allows efficient document management.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

Customer Service

Sentiment score

5.6

Hyland OnBase provides professional 24/7 support, often praised despite complex processes or premium fees required for premium options.

Sentiment score

6.5

OpenText 360 for SharePoint's customer service is responsive, but some find support inconsistent and suggest improvements for phone and chat.

Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Whenever I proved it was an issue on their side, they always followed up quickly and professionally and always resolved the problems.

Joao Santiago

Analista at a consultancy with 201-500 employees

Customer support largely falls on us, as many aspects must be handled directly with Hyland.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

For more quotes and insights, download the Hyland OnBase report

They are very rigid on their policies and terms.

reviewer2796894

Business Lead at a tech vendor with 201-500 employees

I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

Scalability Issues

Sentiment score

6.4

Hyland OnBase is scalable and adaptable, supporting growth in users and documents, with cloud services easing manageability and costs.

Sentiment score

7.0

OpenText 360 for SharePoint offers flexible scalability, though opinions vary on its effectiveness for larger enterprise needs.

Transitioning to cloud-based services may reduce these costs in the future.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

Hyland OnBase's scalability is one of its most significant strengths.

reviewer2917962

Process Analyst at a consultancy with 51-200 employees

In the cloud it's easier to handle; you work with pods and other infrastructure elements.

Joao Santiago

Analista at a consultancy with 201-500 employees

For more quotes and insights, download the Hyland OnBase report

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

Stability Issues

Sentiment score

8.0

Hyland OnBase is highly stable, with users praising its reliability, minimal downtime, and excellent scalability, security, and data protection.

Sentiment score

7.2

User opinions on OpenText 360 for SharePoint stability vary, with integration issues noted alongside appreciated reliability and consistency.

Since then they've improved a lot, and now it's very stable.

Joao Santiago

Analista at a consultancy with 201-500 employees

Hyland OnBase was a stable solution that worked effectively for us.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

No quotes available

For more quotes and insights, download the OpenText 360 for SharePoint report

Room For Improvement

Hyland OnBase needs enhanced dashboards, AI integration, user-friendly interface, flexible pricing, improved support, OCR, and simplified processes.

Enhancing user-friendliness, integration, performance, support, and simplifying licensing are crucial alongside addressing outages and improving project tracking features.

The application could potentially be more open-source, allowing integration with more solutions.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

If AI could be used more at an enterprise level, since we are purchasing at an enterprise level for the subscription of Hyland OnBase, I would say if those AI informations would stay within the enterprise and not go outside of our enterprise boundaries, it would be secure and maintain our privacy.

reviewer2867946

Business Analyst at a tech vendor with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.

Sasikumar Balachandran

Senior BI Lead at Cognizant

Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.

VINCENTWU

Project Manager at Inventec

The GUI should be improved for better user experience.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

For more quotes and insights, download the OpenText 360 for SharePoint report

Setup Cost

Hyland OnBase's complex pricing is costly, especially in Latin America, with varied monthly licensing averaging $4,500-$5,000.

OpenText 360 for SharePoint has a complex pricing model with varying satisfaction and potential discounts for enterprise agreements.

We also paid for workflow licenses, which allowed up to 250 concurrent users.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

I find pricing to be on the higher side due to its monolithic architecture.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

Abdul_Jabbar

Senior Software Engineer at Infosys

For more quotes and insights, download the Hyland OnBase report

Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.

VINCENTWU

Project Manager at Inventec

As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

Valuable Features

Hyland OnBase enhances document management with secure storage, AI capabilities, workflow automation, and flexible integration for business efficiency.

OpenText 360 for SharePoint enhances collaboration, customization, and document management with integration, real-time access, and platform independence for efficiency.

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

The workflow engine has made the biggest difference for me because it is excellent for automating approval processes.

Abdul_Jabbar

Senior Software Engineer at Infosys

Hyland OnBase has impacted my organization positively by faster document retrieval, intuitive setup, reduced manual processing, and comes with security.

reviewer2867946

Business Analyst at a tech vendor with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.

Ramanan Seenivasagan

Solution Arcitect at Makita Gulf FZE

OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices.

VINCENTWU

Project Manager at Inventec

The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.

Sasikumar Balachandran

Senior BI Lead at Cognizant

For more quotes and insights, download the OpenText 360 for SharePoint report

Categories and Ranking

Hyland OnBase

Ranking in Business Process Management (BPM)

13th

Average Rating

8.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (5th), Low-Code Development Platforms (16th)

OpenText 360 for SharePoint

Ranking in Business Process Management (BPM)

17th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of Hyland OnBase is 1.0%, down from 1.2% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
Hyland OnBase	1.0%
OpenText 360 for SharePoint	1.3%
Other	97.7%

Business Process Management (BPM)

Featured Reviews

Joao Santiago

Analista at a consultancy with 201-500 employees

Digital workflows have transformed meeting minutes and document tracking across departments

There are some particular aspects of Hyland OnBase, such as layouts or some modules that have just been built, that are not designed with the end user in mind. That's something they need to improve. However, even if it's not adequate for the end user, you can still take that and, with custom development, use those modules and APIs in a user-friendly way. They need to improve the interface and usability of Unity and think more about usability. In terms of tool usability, sometimes there are too many clicks to perform an action, which, if you developed it yourself, you could do in two clicks, whereas within Unity you need four or five clicks to do the same process.

Read full review

Sasikumar Balachandran

Senior BI Lead at Cognizant

Enhancing user experience and data management with effective central repository capabilities

The area of improvement with OpenText 360 for SharePoint is that sometimes there are unexpected service outages. Though these situations are rare, I want to highlight that in case of any outage in the services, because everything is located in SharePoint, there is a chance that reports start failing or dashboards fail, or the system behaves differently. In future updates, I would want to see widgets available in OpenText 360 for SharePoint to interact with third-party tools. For example, when creating a dashboard, having the ability to embed these directly into SharePoint would be beneficial. Currently, I have to use hyperlinks to access other tools such as Tableau or ClickView. If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful. That is what I envision for the integrator part.

Read full review

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Top Industries

By visitors reading reviews

Healthcare Company

Government

Financial Services Firm

Manufacturing Company

Outsourcing Company

15%

Manufacturing Company

12%

Construction Company

10%

Transportation Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

More training videos, if they are more findable, would improve documentation and training documentations from Hyland's side, because there is a lack of documentation and training materials from Hyl...

See all answers

What is your primary use case for Hyland OnBase?

As a business analyst, while working on a recent project, I used Hyland OnBase as an enterprise-like document management tool. It was used for storing, organizing, and retrieving invoices regarding...

See all answers

What is your experience regarding pricing and costs for OpenText 360 for SharePoint?

Regarding the licensing setup cost and price overall, the licensing costs are reasonable. As an enterprise organization, we have enterprise service level agreements with customers and Microsoft par...

See all answers

What needs improvement with OpenText 360 for SharePoint?

For SharePoint, the user-friendliness needs to be improved. It is not as simple to use as GitHub, which has a very straightforward interface. I would prefer it to become more minimalistic like GitH...

See all answers

What is your primary use case for OpenText 360 for SharePoint?

My project manager must be using the search capabilities of OpenText 360 for SharePoint, though I am not certain.

See all answers

Comparisons

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Compared 6% of the time

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Compared 5% of the time

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Alfresco vs Hyland OnBase

Compared 4% of the time

OpenText Documentum Content Management vs Hyland OnBase

Compared 3% of the time

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Agiloft Workflow and BPM vs OpenText 360 for SharePoint

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Pega Platform vs OpenText 360 for SharePoint

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Product Reports

Buyer's Guide

Hyland OnBase

October 2026

Download Hyland OnBase product report

Buyer's Guide

OpenText 360 for SharePoint

October 2026

Download OpenText 360 for SharePoint product report

Also Known As

OnBase

Process 360, Global 360, OpenText Process 360

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText 360 for SharePoint enhances collaboration and document management by offering seamless integration with Microsoft Teams, strong file compatibility, and customizable workflows, supporting real-time access and automation.

OpenText 360 for SharePoint provides an efficient platform for document management and workflow automation through features like metadata retrieval and version control. It offers integration with Microsoft Teams and SAP APIs, enhancing collaboration across industries. While users face challenges with licensing complexity and Office 365 integration, OpenText 360 plays a critical role in digitalizing documents and managing workflows. Despite its strong capabilities, improvements in pricing flexibility and support services are needed to elevate user experience.

What are the key features of OpenText 360 for SharePoint?

Customization: Offers flexible workflows and approval processes.
Integration: Seamless with Microsoft Teams and SAP APIs.
File Compatibility: Supports diverse file formats effortlessly.
Collaboration: Real-time document management and access.
Metadata Retrieval: Enhances document indexing and search.

What benefits should users look for in reviews?

Efficiency: Improved document management and workflow automation.
Security: Robust document retention and audit trail features.
Flexibility: Customizable workflows tailored to business needs.
Scalability: Supports high-volume document processing.
Automation: Simplified invoicing and operations through SAP APIs.

In industries like legal and utilities, OpenText 360 for SharePoint is implemented for its document management capabilities. It integrates with tools like Microsoft Teams to enable efficient workflows and digitalization processes, supporting enterprise document indexing and advanced search functions across sectors.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)

Buyer's Guide

Hyland OnBase vs. OpenText 360 for SharePoint

November 2026

Free Report: Hyland OnBase vs. OpenText 360 for SharePoint

Find out what your peers are saying about Hyland OnBase vs. OpenText 360 for SharePoint and other solutions. Updated: November 2026.

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