iGrafx Process360 Live Platform vs iServer comparison

iGrafx and Orbus Software are both solutions in the Business Process Design category. iGrafx is ranked #19 with an average rating of 8.0, while Orbus Software is ranked #16 with an average rating of 8.0. iGrafx holds a 2.0% mindshare in BPD, compared to Orbus Software’s 2.4% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 85% of Orbus Software users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

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871 Comparison Views

91% willing to recommend

iServer

Read 18 iServer reviews

2,253 Views
1,239 Comparison Views

85% willing to recommend

iGrafx Process360 Live Plat...

iServer

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Executive SummaryUpdated on Nov 3, 2024

iGrafx Process360 Live Platform and iServer are competing in the business process management and enterprise architecture space. iGrafx Process360 Live gains an edge in pricing and customer service, while iServer justifies a higher price with its comprehensive features.

Features: iGrafx Process360 Live focuses on process automation, offering strong data-driven analytics and real-time collaboration. Its intuitive design aids in operational efficiency. iServer excels with enterprise architecture tools, rich visualization, and modeling capabilities crucial for IT governance, enhancing strategic alignment.

Room for Improvement: iGrafx could enhance its enterprise architecture capabilities, broaden its feature set for strategic alignment, and improve its visualization tools. iServer may benefit from simplifying deployment processes, offering more competitive pricing, and enhancing real-time collaborative functionalities.

Ease of Deployment and Customer Service: iGrafx Process360 Live offers straightforward deployment and highly responsive customer service, ensuring a smooth onboarding process. iServer has a complex deployment due to its extensive features but compensates with structured support and comprehensive training, suiting organizations with powerful IT infrastructures.

Pricing and ROI: iGrafx Process360 Live is cost-effective, offering strong ROI through efficient onboarding and operational savings, suitable for businesses seeking economical advantages. iServer presents a higher initial cost aligned with its comprehensive features aimed at strategic long-term returns, appealing to enterprises in need of future-ready solutions.

To learn more, read our detailed iGrafx Process360 Live Platform vs. iServer Report (Updated: December 2025).

Buyer's Guide

iGrafx Process360 Live Platform vs. iServer

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Design

19th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (21st), Process Mining (9th)

iServer

Ranking in Business Process Design

16th

Average Rating

7.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (8th)

Mindshare comparison

As of January 2026, in the Business Process Design category, the mindshare of iGrafx Process360 Live Platform is 2.0%, up from 1.1% compared to the previous year. The mindshare of iServer is 2.4%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Design Market Share Distribution
Product	Market Share (%)
iServer	2.4%
iGrafx Process360 Live Platform	2.0%
Other	95.6%

Business Process Design

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

Flexible, easy to use, and easy to import data

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"The solution's most beneficial feature is the 360 approach, where documentation, process mining, simulation, and automation capabilities are in one solution."

"It has simplified compliance with regulations and company standards."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"Simulation is most valuable."

"The solution's technical support is of good quality since they offer fast and seamless services."

More iGrafx Process360 Live Platform pros

"iServer has valuable features for workflow and document management."

"Tech support is very responsive. They solved issues within a prompt response time."

"iServer is a solution that helps catalog enterprise architect solutions and catalog information."

"It has helped having data lineage in the business cluster, which is used as control artifacts."

"We like the governance."

"The most valuable feature is its reporting capability. It offers various packages for different types of reports, such as business and project management reporting packs."

"Good and effective reporting features, which help in decision making."

"The solution is easily modified to suit your needs."

More iServer pros

Cons

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"I would love to see a template and shapes for customer journey mapping."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"It can be more user-friendly."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

"One of the areas in the product with certain shortcomings where improvements are required includes the tool's reporting capabilities."

"With iGrafx, the implementation and the licensing were pretty complex."

More iGrafx Process360 Live Platform cons

"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."

"The performance is slow, which is something that should be improved."

"It runs relatively slowly."

"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."

"There could be features for process mining, process simulation, and analytics."

"Cannot see which activities are control activities."

"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."

"It definitely needs help to improve the visual aspect of the solution."

More iServer cons

Pricing and Cost Advice

"My company is trying to replace iGrafx because the license is a little bit expensive."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"The solution is cheaper than its competitors."

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"The product has a moderate pricing."

"The price of iServer is reasonable compared to other solutions."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

10%

Manufacturing Company

University

Financial Services Firm

21%

Government

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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What needs improvement with iServer?

iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...

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What is your primary use case for iServer?

We use iServer to establish an enterprise architecture function in our organization.

See all answers

What advice do you have for others considering iServer?

I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.

See all answers

Comparisons

ARIS BPA vs iGrafx Process360 Live Platform

Compared 13% of the time

MEGA HOPEX vs iGrafx Process360 Live Platform

Compared 8% of the time

SAP Signavio Process Manager vs iGrafx Process360 Live Platform

Compared 8% of the time

Visio vs iGrafx Process360 Live Platform

Compared 7% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 6% of the time

More iGrafx Process360 Live Platform Competitors

BiZZdesign HoriZZon vs iServer

Compared 13% of the time

LeanIX vs iServer

Compared 13% of the time

MEGA HOPEX vs iServer

Compared 12% of the time

OrbusInfinity vs iServer

Compared 9% of the time

More iServer Competitors

Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

January 2026

Download iGrafx Process360 Live Platform product report

Buyer's Guide

Enterprise Architecture Management

January 2026

Download iServer product report

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Orbus Software

Sample Customers

Multinational Bank

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Buyer's Guide

iGrafx Process360 Live Platform vs. iServer

December 2025

Free Report: iGrafx Process360 Live Platform vs. iServer

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