iGrafx Process360 Live Platform vs iServer comparison

iGrafx and Orbus Software are both solutions in the Business Process Design category. iGrafx is ranked #17 with an average rating of 8.0, while Orbus Software is ranked #15 with an average rating of 8.5. iGrafx holds a 2.5% mindshare in BPD, compared to Orbus Software’s 3.2% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 85% of Orbus Software users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,959 Views
1,038 Comparison Views

91% willing to recommend

iServer

Read 18 iServer reviews

2,750 Views
1,623 Comparison Views

85% willing to recommend

iGrafx Process360 Live Plat...

iServer

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Executive SummaryUpdated on Nov 3, 2024

iGrafx Process360 Live Platform and iServer are competing in the business process management and enterprise architecture space. iGrafx Process360 Live gains an edge in pricing and customer service, while iServer justifies a higher price with its comprehensive features.

Features: iGrafx Process360 Live focuses on process automation, offering strong data-driven analytics and real-time collaboration. Its intuitive design aids in operational efficiency. iServer excels with enterprise architecture tools, rich visualization, and modeling capabilities crucial for IT governance, enhancing strategic alignment.

Room for Improvement: iGrafx could enhance its enterprise architecture capabilities, broaden its feature set for strategic alignment, and improve its visualization tools. iServer may benefit from simplifying deployment processes, offering more competitive pricing, and enhancing real-time collaborative functionalities.

Ease of Deployment and Customer Service: iGrafx Process360 Live offers straightforward deployment and highly responsive customer service, ensuring a smooth onboarding process. iServer has a complex deployment due to its extensive features but compensates with structured support and comprehensive training, suiting organizations with powerful IT infrastructures.

Pricing and ROI: iGrafx Process360 Live is cost-effective, offering strong ROI through efficient onboarding and operational savings, suitable for businesses seeking economical advantages. iServer presents a higher initial cost aligned with its comprehensive features aimed at strategic long-term returns, appealing to enterprises in need of future-ready solutions.

To learn more, read our detailed iGrafx Process360 Live Platform vs. iServer Report (Updated: March 2026).

Buyer's Guide

iGrafx Process360 Live Platform vs. iServer

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Design

17th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (18th), Process Mining (9th)

iServer

Ranking in Business Process Design

15th

Average Rating

7.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (9th)

Mindshare comparison

As of March 2026, in the Business Process Design category, the mindshare of iGrafx Process360 Live Platform is 2.5%, up from 1.2% compared to the previous year. The mindshare of iServer is 3.2%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Design Mindshare Distribution
Product	Mindshare (%)
iServer	3.2%
iGrafx Process360 Live Platform	2.5%
Other	94.3%

Business Process Design

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Antonios Lazanakis

Senior IT Solution Architect at a financial services firm with 10,001+ employees

Flexible, easy to use, and easy to import data

We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This product fulfills ninety percent of our needs, and we're happy as users of it."

"Simulation is most valuable."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"The solution's technical support is of good quality since they offer fast and seamless services."

"One of the biggest plus points of the product stems from the fact that I have never seen any glitches in it."

"We found the technical support to be helpful."

"The solution is very stable."

"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."

More iGrafx Process360 Live Platform pros

"The product has a valuable customized model."

"Good and effective reporting features, which help in decision making."

"I have to think less with this solution. It's simple."

"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."

"iServer is a very flexible platform for defining your own enterprise architecture model."

"The most valuable features of iServer are the integration with Microsoft Office and the interface is similar to Microsoft applications making them easy to use."

"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."

"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."

More iServer pros

Cons

"With iGrafx, the implementation and the licensing were pretty complex."

"If customers want to change the color or the logo, they have to go through every page to verify everything is right."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"The price could be more competitive."

"I would love to see a template and shapes for customer journey mapping."

"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."

"It can be more user-friendly."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

More iGrafx Process360 Live Platform cons

"There are other solutions out there that have a better user interface."

"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."

"It runs relatively slowly."

"There could be features for process mining, process simulation, and analytics."

"The product is more expensive than Spark."

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."

"More visualization techniques and ways to report the data might be helpful."

"We could allocate permissions to use only specific components to the users rather than the entire instance."

More iServer cons

Pricing and Cost Advice

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"I have heard that the solution's pricing is very competitive."

"The solution is cheaper than its competitors."

"The price of iServer is reasonable compared to other solutions."

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"The product has a moderate pricing."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Healthcare Company

Financial Services Firm

21%

Government

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	3
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

See all answers

What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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What needs improvement with iServer?

iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...

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What is your primary use case for iServer?

We use iServer to establish an enterprise architecture function in our organization.

See all answers

What advice do you have for others considering iServer?

I would recommend the solution to other users. Overall, I rate the solution a nine out of ten.

See all answers

Comparisons

ARIS BPA vs iGrafx Process360 Live Platform

Compared 10% of the time

Bizagi vs iGrafx Process360 Live Platform

Compared 6% of the time

MEGA HOPEX vs iGrafx Process360 Live Platform

Compared 6% of the time

Visio vs iGrafx Process360 Live Platform

Compared 5% of the time

Interfacing Technologies Enterprise Process Center vs iGrafx Process360 Live Platform

Compared 5% of the time

More iGrafx Process360 Live Platform Competitors

MEGA HOPEX vs iServer

Compared 17% of the time

BiZZdesign HoriZZon vs iServer

Compared 16% of the time

LeanIX vs iServer

Compared 9% of the time

OrbusInfinity vs iServer

Compared 8% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 6% of the time

More iServer Competitors

Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

March 2026

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Buyer's Guide

Enterprise Architecture Management

March 2026

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Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Orbus Software

Sample Customers

Multinational Bank

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Buyer's Guide

iGrafx Process360 Live Platform vs. iServer

March 2026

Free Report: iGrafx Process360 Live Platform vs. iServer

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