Kore.ai vs Moveworks comparison

The compared Kore.ai and Moveworks solutions aren't in the same category. Kore.ai is ranked #7 in AIAB , with an average rating of 7.9, and holds a 2.9% mindshare in the category. Moveworks is ranked #7 in AA , with an average rating of 8.5, and holds a 3.3% mindshare. Additionally, 93% of Kore.ai users are willing to recommend the solution, compared to 100% of Moveworks users who would recommend it.

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Executive Summary

We performed a comparison between Kore.ai and Moveworks based on real PeerSpot user reviews.

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Buyer's Guide

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July 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

AI Agent Builders Mindshare Distribution
Product	Mindshare (%)
Kore.ai	2.9%
n8n	13.4%
Azure AI Foundry	10.6%
Other	73.1%

AI Agent Builders

Agentic Automation Mindshare Distribution
Product	Mindshare (%)
Moveworks	3.3%
UiPath Platform	20.1%
Microsoft Power Automate	16.8%
Other	59.8%

Agentic Automation

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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JaspreetKaur

Software Developer at a financial services firm with 1,001-5,000 employees

Integrated HR processes have saved employee time and now streamline API workflows through one chatbot

More use cases can be added to the agent marketplace so that it is easier for us to integrate. The visibility, settings, and permissions should be more clear. Moveworks can provide easy methods and methodologies to continue working on agent studio and save time on the settings and permissions that Moveworks offers. More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions. Currently, we lack clarity about the DSL used in Moveworks, with only a few examples in the documentation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The valuable features that I see for automation with enterprise RPA are IQ Bot and Bot Insights."

"My organization has worked with multiple clients and helped them automate their repetitive and mundane processes, and these organizations have seen a drastic increase in employee productivity, reduced human errors, and better SLAs, all of which leads to customer satisfaction."

"My understanding is that the initial setup is pretty straightforward."

"We're able to create reusable components. We don't want people to have to rebuild things from scratch. In this way, developers can take the reusable components and complete their development processes more quickly."

"There are instances where use cases and opportunities have arisen as a result of having Automation Anywhere and RPA in place that have come about through very casual conversations and have actually resulted in increased revenue opportunities that we didn't realize."

"Before Automation Anywhere, the insurance companies used to transfer data manually from one app to another, but after introducing them to automation the speed and accuracy have been outstanding."

"Automation Anywhere improved our organization since it saved us a lot monetary value."

"It improves accuracy and reduces manpower. It is easy to learn."

More Automation Anywhere pros

"Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels, making it easy to design your own layout, integrate with multiple channels and webhooks, deploy quickly, and track any errors that occur, so it is a good way to start and easy to learn."

"The positive impacts we have seen include expected reductions in average handle time, which is typically around 40 to 50 percent for any BFSI industry use case."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."

"Compared to other tools, Kore.ai provides a well-organized chatbot experience that others do not offer."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

"Kore.ai helps in operational efficiency and faster time-to-market, which is development velocity."

More Kore.ai pros

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."

"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."

"The solution saves us approximately three-quarters of a million dollars per year."

Cons

"Setting up Automation Anywhere is a bit complex."

"What I am suggesting, when using A2019, if there are any additional features to exclude those antivirus scans until after my task is completed, then the antivirus can start scheduling. Then, I can easily tell the client that the priority are running and the Automation Anywhere scans can wait until after the release."

"Sometimes, the bot struggles to initiate on the cloud, even when everything appears in place. This issue occasionally requires uninstalling and reinstalling a component on my PC, although I cannot recall the specific component involved."

"Triggers work in the attended mode on Automation Anywhere. I would love it if we could use triggers in the unattended mode too. This way we can use the feature more in our IT sector. E.g., when any service or folder is accessed by unauthorized person, we want to be able to get an immediate trigger, even on "out of office", this would be helpful for my organization."

"It would be great if they could do more third-party Salesforce integrations into the RPA side, which would be helpful."

"I would suggest adding more fields while calling in API. There is no option to generate Authentication token within the Bot."

"I would like to have a command that allows me to add code, like C#. As a developer, this would be helpful."

"We have in-house, a few variables, which we use from technical perspectives. We don't have them in Automation Anywhere, but they introduced them yesterday."

More Automation Anywhere cons

"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."

"In support, the team is not the greatest, but it works."

"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."

"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

"I rated Kore.ai an 8 out of 10 because additional features could be added to it."

"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."

"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."

More Kore.ai cons

"There is always room for improvement, though it depends on how complicated one wants to make it."

"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."

"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."

Pricing and Cost Advice

"Its price is competitive with all other products in the market."

"The licensing cost could be improved. It costs a lot. At the very least, the developer licenses and the control panels should be made free to enterprises, and the production environment licensed."

"It is not cheap, but we are able to get an ROI."

"The licensing cost for Automation Anywhere is high."

"Roughly, as of today, it is around $250,000 annually."

"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."

"Automation Anywhere is expensive, making it more suitable for enterprise organizations."

"It is expensive. Automation Anywhere has reduced the price slightly, as we have grown. However, the price is still excessive enough that we are engaged in PoCs on other tools."

More Automation Anywhere pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

13%

Construction Company

12%

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

17%

Financial Services Firm

12%

Comms Service Provider

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	159
Midsize Enterprise	81
Large Enterprise	554

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	3
Large Enterprise	14

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also...

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What needs improvement with Kore.ai?

I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. ...

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What is your primary use case for Kore.ai?

In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. O...

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What needs improvement with Moveworks?

Improvements needed for Moveworks include addressing limitations in Paths, such as the inability to utilize more than...

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What is your primary use case for Moveworks?

Moveworks serves my organization primarily through its integration with Teams and other platforms like ServiceNow. A ...

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What advice do you have for others considering Moveworks?

Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our ow...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 12% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

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NICE CXone vs Kore.ai

Compared 12% of the time

Ada vs Kore.ai

Compared 10% of the time

AGAT Software Pragatix AI Firewall vs Kore.ai

Compared 9% of the time

Agentforce vs Kore.ai

Compared 8% of the time

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UiPath Platform vs Moveworks

Compared 8% of the time

ServiceNow Virtual Agent vs Moveworks

Compared 8% of the time

Espressive Barista vs Moveworks

Compared 7% of the time

Agentforce vs Moveworks

Compared 7% of the time

More Moveworks Competitors

Product Reports

Buyer's Guide

Automation Anywhere

July 2026

Download Automation Anywhere product report

Buyer's Guide

Kore.ai

July 2026

Download Kore.ai product report

Buyer's Guide

Agentic Automation

July 2026

Download Moveworks product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Kore.ai

Demo not available

Moveworks

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Kore.ai

Moveworks is a cutting-edge AI platform designed to automate support functions within businesses, enhancing productivity and streamlining operations by providing instant, accurate answers to employee queries.

Moveworks leverages advanced natural language understanding to resolve IT, HR, and Facilities requests within seconds. It reduces the burden on support teams by handling repetitive inquiries, which allows human agents to focus on more complex issues. Its AI-driven approach not only improves response times but also provides personalized solutions by learning from interactions over time, making it an adaptive and intelligent tool for enterprise environments.

What are the key features of Moveworks?

AI Language Understanding: Translates complex employee requests into actionable tasks.
Personalized Responses: Tailors solutions based on past interactions and company knowledge.
Seamless Integration: Works within existing platforms like Slack and Microsoft Teams.
Automated Support: Handles routine inquiries, freeing support staff for strategic tasks.

What benefits should you look for in Moveworks?

Increased Efficiency: Streamlines workload by addressing repetitive inquiries.
Cost Savings: Reduces the need for extensive support teams.
Improved Employee Satisfaction: Provides quick, accurate help to user requests.
Scalable Solutions: Adapts to company growth without additional overhead.

Moveworks has been successfully implemented in sectors like technology and finance, where speed and accuracy are paramount. It helps businesses maintain a competitive edge by providing faster support and ensuring employee requests are handled with precision and speed.

Moveworks

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Leading banks & Enterprise Companies

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

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