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M-Files vs OpenText Content Manager comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

M-Files
Ranking in Document Management Software
13th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
OpenText Content Manager
Ranking in Document Management Software
5th
Average Rating
7.6
Reviews Sentiment
6.2
Number of Reviews
23
Ranking in other categories
Enterprise Content Management (13th), File Archiving (3rd)
 

Mindshare comparison

As of November 2026, in the Document Management Software category, the mindshare of M-Files is 3.4%, down from 7.0% compared to the previous year. The mindshare of OpenText Content Manager is 6.1%, down from 9.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software Mindshare Distribution
ProductMindshare (%)
OpenText Content Manager6.1%
M-Files3.4%
Other90.5%
Document Management Software
 

Featured Reviews

LN
Director of IT at JH Kelly
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
Maurice Riverso - PeerSpot reviewer
Records Management Officer at ANZPAA
Our our official repository and it has disposal management and retention management
The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Using M-Files means anybody on the executive team to go in and immediately look at a dashboard and know the status of a contract."
"M-Files licence model is very flexible. You have the choice of Named User, Concurrent, or SaaS. This gives the business so much room and flexibility to implement new projects whilst maintaining costs and maximizing production."
"The product is valuable generally due to its wide use and acceptance in the public sector in my region."
"The product can be integrated with different solutions."
"It helps us in terms of efficiency when working with multiple people at the same time, on the same case."
"I did not face issues with the product's scalability...The solution's technical support is good."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"We are required to have a robust Records Management system, and it does this job."
"Customer Service: We appreciate HPE's team of resources, who assist us as issues arise."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
 

Cons

"The integration with other products needs to be improved."
"Technical support is probably the weakest part. We had a number of authentication issues and support has been very slow to respond and get us solutions."
"Functionality gets removed as new versions are released."
"It's not very good at providing stable and robust add-ins to Microsoft."
"Technical support is very frustrating. It is difficult to get a good response from HPE and even more difficult to find anyone that can really help us with the product."
"This web client requires more refinement to be viable as a desktop client replacement."
"Users are intimidated by the Content Manager client application, especially when it comes to searching and managing content at an individual’s level."
"This system eats up a lot of staff time for support, administration, and use."
"Microsoft Office disabling the HPE Records Manager integration is an issue."
"We have not yet utilized the web version, as we encountered a few issues during testing."
 

Pricing and Cost Advice

"They have an Optical Character Scanning module but we didn't buy it because it's ridiculously expensive."
"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."
"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."
"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."
"The fees incurred are for the licensing and maintenance."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Construction Company
8%
Financial Services Firm
7%
Government
7%
Government
9%
Financial Services Firm
9%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise8
 

Also Known As

No data available
Micro Focus Content Manager, HPE Records Manager, HPE Content Manager
 

Overview

 

Sample Customers

Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Missouri State Courts
Find out what your peers are saying about M-Files vs. OpenText Content Manager and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.