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Make vs Zapier comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Automation enhances efficiency, cuts labor costs by 50%, boosts ROI, and saves time on reporting, content, and CRM tasks.
Sentiment score
5.7
Zapier is valued for its integration and efficiency, offering perceived ROI and savings compared to hiring, despite some cost concerns.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
Network Engineer at AT&T
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
Founder at WebEase
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Customer Service

Sentiment score
5.5
Make's responsive customer support and abundant self-help resources efficiently resolve user issues, fostering an active, supportive community.
Sentiment score
7.1
Zapier support is praised for responsiveness and knowledge, but criticized for delays and lack of chat options.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
Chief Executive Officer at Ashtex Solutions
They were doing the best job for my use cases and my problems.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
When I had a problem during the pricing payment, the customer support handled it very well.
Freelancer at a consultancy with 11-50 employees
Their technical support is good; they respond promptly and are very helpful.
Go High Level Manager at Virtual Worker Now
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Automation Engineer at Axe Automation
The experience was positive with prompt responses from their team.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Scalability Issues

Sentiment score
5.5
Make is scalable and effective for complex workflows, but pricing and workflow setup can challenge some users.
Sentiment score
7.4
Zapier is scalable and adaptable for businesses, though costs and complexities can increase with intricate automations.
When you have an error, it is very hard to do error handling and debugging.
Automation Engineer at MyDubai.io
It can handle increasing workloads or more complex automations easily, but I need to set up each and every component carefully.
Student at Raisoni Group
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Founder at WebEase
Zapier is suitable for small or simpler automation but not for complex ones.
Automation Engineer at Axe Automation
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
Product Owner | Integration
 

Stability Issues

Sentiment score
7.3
Make is mostly stable and reliable for users, with occasional minor bugs and issues that don't hinder overall performance.
Sentiment score
6.8
Users find Zapier stable and reliable, though issues arise from external triggers; resolutions are quick, but improvements are suggested.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Product Owner | Integration
 

Room For Improvement

Users seek enhanced developer-friendliness, integrations, documentation, pricing, ease of use, security, stability, support tools, and customization.
Zapier is seen as costly, with users seeking improved integrations, interface, support, documentation, and advanced workflow capabilities.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
Chief Executive Officer at Ashtex Solutions
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
software engineer at a non-tech company with 1,001-5,000 employees
The lagging problem needs to be solved.
Gtm Operator, Lead Generator at 404Minds Technologies
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
Webflow Developer at Qureos
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Product Owner | Integration
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Setup Cost

Make's pricing is affordable and flexible, with options like Docker solutions, making it cost-effective compared to competitors.
Zapier, though expensive compared to competitors, is valued for automating workflows without developers, with prices scaling by usage.
Licensing was affordable.
Network Engineer at AT&T
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
Automation Engineer at MyDubai.io
It's cost-effective and it's pocket-friendly.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
The pricing is in accordance with market standards and even lower in some cases.
Chief Technology Advocate at PURESOFT GLOBAL LLC
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
Go High Level Manager at Virtual Worker Now
 

Valuable Features

Make's intuitive interface and integrations boost efficiency and productivity, saving time and reducing manual tasks with seamless automation.
Zapier excels in seamless app integration and automation, allowing users to streamline tasks without coding effortlessly.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Network Engineer at AT&T
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
software engineer at a non-tech company with 1,001-5,000 employees
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
Executive at Core Jobs
A webhook is what helps solve most of it because we can create all the different modules as a separate workflow in Zapier with their own custom webhook URL and then call them or chain them together to create a complex workflow solving a bigger use case problem.
Automation Engineer at a educational organization with 11-50 employees
They have approximately 7,000 connections.
Product Owner | Integration
The automation capabilities are impressive.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Categories and Ranking

Make
Ranking in AI Software Development
5th
Average Rating
8.0
Reviews Sentiment
5.5
Number of Reviews
18
Ranking in other categories
Process Automation (6th)
Zapier
Ranking in AI Software Development
22nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
49
Ranking in other categories
Data Integration (25th), Cloud Data Integration (15th), Business Orchestration and Automation Technologies (20th)
 

Mindshare comparison

As of June 2026, in the AI Software Development category, the mindshare of Make is 0.5%, up from 0.1% compared to the previous year. The mindshare of Zapier is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Software Development Mindshare Distribution
ProductMindshare (%)
Make0.5%
Zapier0.5%
Other99.0%
AI Software Development
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
MI
Go High Level Manager at Virtual Worker Now
Automation expertise grows and enhances global collaboration
The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access. I use multi-step automation workflows in my tasks, which increases productivity and efficiency. The features such as if-else conditions allow for different branches in automation, making the automation more productive. I utilized conditional logic, text parsing, and formatting. My experience with these advanced features has been excellent. For instance, I once pushed data from Zapier to GoHighLevel while checking the date, and based on that date, I created automation in GoHighLevel that involved various branches, effectively creating a loop. Remote access to Zapier's automated workflows and cloud integration is beneficial. I use cloud services such as Google Drive and Dropbox within Zapier. The remote capabilities are advantageous, allowing us to provide services from Pakistan for businesses based in the USA, reducing company expenses when hiring employees from the USA. The ability to work remotely globally through Zapier is a significant opportunity.
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Top Industries

By visitors reading reviews
Outsourcing Company
14%
Educational Organization
14%
Manufacturing Company
10%
Construction Company
9%
Construction Company
16%
Manufacturing Company
11%
Financial Services Firm
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
Regarding my experience with pricing, setup costs, and licensing for Make, I would add that they need to provide a dark mode because the UI is in light mode. I remember that when I was working late...
What needs improvement with Make?
I think there are improvements needed for Make. They could add a guide roadmap for beginners to make it more accessible. While Make is easy to use, there is always room for improvement. There are m...
What is your primary use case for Make?
My main use case for Make involves automating social media content creation and personalized content creation for my social profile like Instagram.
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
Zapier can be improved by having more complex running scenarios, such as running code and more custom modules, and maybe multi-router cases which will make the workflows even tighter and more compl...
What is your primary use case for Zapier?
My main use case for Zapier is that it acts as a no-code automation platform which helps us in automating business platforms and business process automation. It is a tool that we were using prior t...
 

Comparisons

 

Also Known As

Integromat
No data available
 

Overview

 

Sample Customers

Buan Consulting, Armadia
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about Make vs. Zapier and other solutions. Updated: April 2026.
900,644 professionals have used our research since 2012.