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Make vs Zapier comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Using Make, businesses achieved up to 500% returns through automation, reducing labor costs and enhancing operational efficiency.
Sentiment score
6.1
Zapier offers time-saving automation with varied ROI, often seen as cost-effective and a valuable investment despite indirect impacts.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
Network Engineer at AT&T
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
Founder at WebEase
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
In a scenario where employing three resources for three months might cost approximately $18,000 to $20,000, Zapier provides substantial cost savings.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Customer Service

Sentiment score
5.4
Make offers efficient customer support with quick responses, helpful forums, effective documentation, and a reliable chatbot for inquiries.
Sentiment score
7.0
Zapier's customer support is generally rated positively for efficiency, though some desire improved live chat options.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
Chief Executive Officer at Ashtex Solutions
They were doing the best job for my use cases and my problems.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
When I had a problem during the pricing payment, the customer support handled it very well.
Freelancer at a consultancy with 11-50 employees
Their technical support is good; they respond promptly and are very helpful.
Go High Level Manager at Virtual Worker Now
This can help if you need assistance, as you can communicate with the community and support system, and most issues are already resolved by AI.
Automation Engineer at Axe Automation
The experience was positive with prompt responses from their team.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Scalability Issues

Sentiment score
5.4
Make is praised for scalability and ease, but enterprise pricing and complex workflow errors challenge extensive scaling.
Sentiment score
7.4
Zapier is adaptable for small to mid-size businesses, but scaling can be costly and less suitable for complex automations.
When you have an error, it is very hard to do error handling and debugging.
Automation Engineer at MyDubai.io
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Founder at WebEase
Whenever a new task comes to mind, I think about automating it with Make, which is good.
Gtm Operator, Lead Generator at 404Minds Technologies
Zapier is suitable for small or simpler automation but not for complex ones.
Automation Engineer at Axe Automation
Scaling it gets quite expensive, and while I cannot evaluate it purely from a technology perspective, compared to Workato, I would give Zapier a seven for scalability.
Product Owner | Integration
 

Stability Issues

Sentiment score
7.2
Make is mostly stable and reliable, with few minor issues, and is often used alongside Zapier for effectiveness.
Sentiment score
6.7
Most users find Zapier reliable, despite occasional connectivity issues and challenges with integration changes affecting performance.
In my current company, we had significant challenges with Zapier regarding maintenance, as Zaps were often broken, not necessarily due to Zapier, but due to changes in the input variables.
Product Owner | Integration
 

Room For Improvement

Make needs better API integration, pricing, debugging, usability, and developer features, plus increased free limits for improved user experience.
Zapier needs better Google Sheets features, API support, UI improvements, enhanced logic functions, documentation, and integration capabilities.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
Chief Executive Officer at Ashtex Solutions
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
software engineer at a non-tech company with 1,001-5,000 employees
The lagging problem needs to be solved.
Gtm Operator, Lead Generator at 404Minds Technologies
The error message options in the dashboard should be improved. It should be user-friendly so that beginners or non-technical users can figure out the problems and solutions on their own.
Webflow Developer at Qureos
You can build similar or dependent automations in one Zap, which helps with understanding the process without switching between different records.
Product Owner | Integration
Having flexibility in creating more complex automation would eliminate the need to transform data within the source or destination.
Business Intelligence Developer at a consultancy with 51-200 employees
 

Setup Cost

Make offers affordable pricing compared to Zapier, valued for time savings and streamlined automation, with manageable enterprise setup costs.
Zapier's pricing ranges from free to $800, depending on usage, with mixed opinions on cost versus time-saving benefits.
Licensing was affordable.
Network Engineer at AT&T
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
Automation Engineer at MyDubai.io
It's cost-effective and it's pocket-friendly.
Bubble.Io | Xano | No Code | Mba | Make | Zapier | Full Stack at Indian Railways
The pricing is in accordance with market standards and even lower in some cases.
Chief Technology Advocate at PURESOFT GLOBAL LLC
The pricing of Zapier is slightly higher compared to other market automation tools such as Pabbly, Make.com, and N8N, which have good features but are priced lower than Zapier.
Go High Level Manager at Virtual Worker Now
 

Valuable Features

The platform offers a no-code interface, integrations, and automation, boosting efficiency and accessibility for all user levels.
Zapier seamlessly connects apps for task automation, offering intuitive interfaces with advanced features like webhooks and multi-step zaps.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Network Engineer at AT&T
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
software engineer at a non-tech company with 1,001-5,000 employees
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
Executive at Core Jobs
They have approximately 7,000 connections.
Product Owner | Integration
The automation capabilities are impressive.
Business Intelligence Developer at a consultancy with 51-200 employees
Creating integration points through webhooks is particularly useful for anyone working on integration projects.
Chief Technology Advocate at PURESOFT GLOBAL LLC
 

Categories and Ranking

Make
Ranking in AI Software Development
4th
Average Rating
8.0
Reviews Sentiment
5.4
Number of Reviews
17
Ranking in other categories
Process Automation (6th)
Zapier
Ranking in AI Software Development
18th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Data Integration (22nd), Cloud Data Integration (14th), Business Orchestration and Automation Technologies (20th)
 

Mindshare comparison

As of May 2026, in the AI Software Development category, the mindshare of Make is 0.7%, down from 1.3% compared to the previous year. The mindshare of Zapier is 0.6%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Software Development Mindshare Distribution
ProductMindshare (%)
Make0.7%
Zapier0.6%
Other98.7%
AI Software Development
 

Featured Reviews

FA
Chief Executive Officer at Ashtex Solutions
Flexibility and efficiency accelerate business processes
Make needs to put some focus on or clarify the security aspect in its documentation or website. When creating automation through these modules between two different applications, there should be clarity about whether the data is secure while passing through these automations or integrations created within Make. The pricing of Make at this point is through operations consumption, and it becomes really expensive in certain scenarios when iterations are involved. The operation consumption is too high and sometimes becomes a burden on the client. Make needs to review its pricing strategy since they have tough competition from n8n. Make sometimes has issues with user logins and data saving when simultaneously working on two different PCs or when two developers are working on something or some blueprint. It can lose saved data from one interface to the other, and when logging on with the same user on another workstation, it occasionally misbehaves. We were unaware that Make had its own local implementation module. They need to advertise this feature more effectively as we are developing many projects in Make and working with various clients.
MI
Go High Level Manager at Virtual Worker Now
Automation expertise grows and enhances global collaboration
The most valuable aspect is the ability to integrate with over 20,000 applications, which is a superior feature compared to Make.com that has limited applications access. I use multi-step automation workflows in my tasks, which increases productivity and efficiency. The features such as if-else conditions allow for different branches in automation, making the automation more productive. I utilized conditional logic, text parsing, and formatting. My experience with these advanced features has been excellent. For instance, I once pushed data from Zapier to GoHighLevel while checking the date, and based on that date, I created automation in GoHighLevel that involved various branches, effectively creating a loop. Remote access to Zapier's automated workflows and cloud integration is beneficial. I use cloud services such as Google Drive and Dropbox within Zapier. The remote capabilities are advantageous, allowing us to provide services from Pakistan for businesses based in the USA, reducing company expenses when hiring employees from the USA. The ability to work remotely globally through Zapier is a significant opportunity.
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Educational Organization
10%
Non Tech Company
9%
Construction Company
8%
Construction Company
15%
University
8%
Comms Service Provider
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise10
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Make?
Earlier I used to spend too much time understanding the insights from my projects. Now I only spend four to five hours, but I can get everything in one hour or even 30 seconds. It's easy. After one...
What needs improvement with Make?
Sometimes the platform is too laggy and loads slowly. The credits are also getting used up too quickly, which takes too much credit. If the credits could be reduced, that would be more efficient. T...
What is your primary use case for Make?
I'm using Make for integration with GoHighLevel, which is a CRM tool. I integrate data from Google Sheets or the GHL CRM to automate repetitive tasks. I use Make nearly every day for whatever task ...
What is your experience regarding pricing and costs for Zapier?
The pricing is in accordance with market standards and even lower in some cases. The license setup cost is reasonable.
What needs improvement with Zapier?
In my opinion, what could be improved in Zapier is its UI, which operates as a one-line system. Compared to Make.com and other tools that have a drag-and-drop system, this is lacking. If the scenar...
What is your primary use case for Zapier?
I used three tools: Make.com, Zapier, and nEn nEight nEight n for my use cases. I created automation for social media integration, CRM integration, AI agents, e-commerce automation, finance automat...
 

Comparisons

 

Also Known As

Integromat
No data available
 

Overview

 

Sample Customers

Buan Consulting, Armadia
BuzzFeed, Groupon, Spotify, Columbia University, FOX
Find out what your peers are saying about Make vs. Zapier and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.