No more typing reviews! Try our Samantha, our new voice AI agent.

ManageEngine Applications Manager vs Splunk ITSI (IT Service Intelligence) comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Applications M...
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
7.6
Reviews Sentiment
7.1
Number of Reviews
18
Ranking in other categories
Cloud Monitoring Software (33rd)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
IT Alerting and Incident Management (6th)
 

Mindshare comparison

As of November 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ManageEngine Applications Manager is 0.8%, up from 0.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)0.8%
ManageEngine Applications Manager0.8%
Other98.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

SN
Senior System Engineer at Qatar Petroleum
Managing application health has become simpler but new monitoring features still need faster delivery
I use application discovery and dependency mapping. It helps with managing application health What I like about ManageEngine Applications Manager is the ease of use and ease of deployment. I cannot remember anything specific for future updates of the product. The new features take a lot of time…
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am impressed with the tool's reporting feature which is simple."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"We have a very good and long relationship with ManageEngine support guys, and they provide very good support for us."
"The most valuable feature of this solution is its ease of use."
"I found Application Manager better than other products, including Solarwinds, because there are so manys option in Application Manager that makes it unique, such as supporting all servers, networks, cloud systems etc."
"If cost is your consideration and you have a well-rounded system administrator, this is a good product to explore."
"The features on the dashboard of ManageEngine Application Manager are much better than these other solutions, and I found that those solutions can be quite costly in comparison."
"Applications Manager helps businesses ensure their revenue-critical applications meet end user expectations."
"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The flexibility to develop and consolidate many solutions into one platform is great."
"I find the episode review, glass tables, and correlation search features very useful."
"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."
"The data I got from Splunk ITSI (IT Service Intelligence) and the information provided by it is what I like most about the dashboarding and predictive features, and Splunk ITSI (IT Service Intelligence) made it easier for me to get data and to work on that, which has positively impacted my organization."
 

Cons

"Lacks an SIEM solution which can be found in other products."
"At the moment, we are not finding this solution to be very stable. We've had a lot of calls with the vendor to sort things out."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"The dashboards in the interface need a lot of work."
"I assess the impact of real-user monitoring of this product on my application's performance as not good. I am not satisfied with monitoring."
"I would like the solution to improve the ability to track services."
"The inventory of assets needs improvement."
"It can’t be configured to store APM Insight data for more than one month."
"However, a minor disadvantage is that alerts must occur multiple times before incidents are created; for instance, if the same event occurs only once or twice, an incident may not be generated immediately, whereas repeated occurrences will lead to prompt incident creation."
"Quality-of-life features have room for improvement."
"The license cost is expensive."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"I believe the refresh time should be faster."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We also faced challenges relating to UI development."
"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."
 

Pricing and Cost Advice

"Price-wise, it is a cheap tool...The solution's licensing model is subscription-based, in which yearly payments are to be made."
"The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
"The cost of this solution is not too bad, although it could be cheaper considering what you're getting for the price."
"The solution's licensing costs are yearly."
"Its price is good."
"It is a cost-effective solution."
"The annual licensing depends on the number of monitors you have connected. Once you get to two hundred monitors you can see the price reflect."
"ManageEngine Applications Manager has reasonable pricing. It's more affordable than other solutions in the market. My company has an instance-based license for ManageEngine Applications Manager. You can purchase a yearly subscription or a perpetual license. The standard license covers most features, but you can still have some paid add-ons."
"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk pricing is high."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"The pricing of Splunk is a bit high."
"Pricing was pretty good, and it is possible to just add on the features we want."
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
13%
Construction Company
12%
Manufacturing Company
10%
Comms Service Provider
10%
Outsourcing Company
14%
Manufacturing Company
12%
Financial Services Firm
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine Applications Manager?
I am satisfied with the licensing cost for ManageEngine Applications Manager.
What needs improvement with ManageEngine Applications Manager?
The new features take a lot of time to be implemented, and that could be improved about ManageEngine Applications Manager. If I were requesting a new feature that is not existing, making it availab...
What is your primary use case for ManageEngine Applications Manager?
I use application discovery and dependency mapping. It helps with managing application health.
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Also Known As

Applications Manager
No data available
 

Overview

 

Sample Customers

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about ManageEngine Applications Manager vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.