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MHR iTrent vs UKG comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
22nd
Ranking in Cloud HCM
24th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
UKG
Ranking in Benefits Administration
3rd
Ranking in Cloud HCM
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Talent Management (6th), Employee Scheduling Software (1st), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (7th), AI-Agents for HR (5th)
 

Mindshare comparison

As of November 2026, in the Cloud HCM category, the mindshare of MHR iTrent is 1.1%, up from 0.8% compared to the previous year. The mindshare of UKG is 5.0%, down from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
UKG5.0%
MHR iTrent1.1%
Other93.9%
Cloud HCM
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
NA at a university with 5,001-10,000 employees
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"Customer service is very good when you get their attention."
"Reporting"
"Overall, I would rate UKG nine out of ten."
"We are contacted on a regular basis by other vendors and we always tell them that we are totally satisfied with our current solution."
"I like the ease of use with the system and the integration between HRIS and payroll."
"Customer Service: 10+!!! Ultimate's support team is by far the best I have ever worked with."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer Service: 7 - during implementation I believe our consultants were over-worked, so while they were extremely knowledgeable, they were not always accessible."
"General cases sometimes languish for weeks without resolution; have had varying levels of success with different technical resources."
"Customer Service: At times it takes days to get a return call. Technical Support: At times it take days to get a return call."
"I would like to see better platform config and benefits admin."
"Customer service is poor; unless we are being the squeaky wheel, we haven't gotten the best service."
"Some reports are not accurate."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"Benefit administration is probably the weakest part of the system."
 

Pricing and Cost Advice

Information not available
"The platform is not affordable but also not the most expensive."
"If you're going for the full suite, it can be fairly pricey."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"The pricing depends on the number of licenses we buy."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Retailer
10%
Outsourcing Company
10%
University
8%
Financial Services Firm
12%
Construction Company
12%
Outsourcing Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Comparisons

 

Also Known As

MidlandHR iTrent, iTrent
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about MHR iTrent vs. UKG and other solutions. Updated: October 2026.
920,769 professionals have used our research since 2012.