

Microsoft Windows Server Update Services and NinjaOne are both prominent products in the update management domain. NinjaOne stands out due to its advanced features, making it a superior choice despite the higher cost.
Features: Microsoft Windows Server Update Services is valued for its comprehensive update management, integration with existing Microsoft products, and effective deployment scheduling. NinjaOne is praised for its remote monitoring, patch management, and user-friendly automation features. Users find NinjaOne’s features more versatile and intuitive, giving it an edge in this category.
Room for Improvement: Users mention that Microsoft Windows Server Update Services could improve its patch deployment process, provide better error reporting, and enhance the user interface. For NinjaOne, users suggest enhancements in its reporting functions, more customization options, and improved integration capabilities. The suggestions for Microsoft Windows Server Update Services tend to focus more on basic functionalities.
Ease of Deployment and Customer Service: Microsoft Windows Server Update Services users report a more complex deployment process but acknowledge good customer support. NinjaOne users highlight the simplicity of its deployment and commend its proactive support team. NinjaOne provides a hassle-free setup experience combined with responsive customer service.
Pricing and ROI: Microsoft Windows Server Update Services is appreciated for its lower setup costs and satisfactory return on investment. NinjaOne, though considered more expensive, offers a higher ROI due to its robust feature set and efficiency. Users generally feel that the added costs of NinjaOne are justified by the benefits it offers.
If they have some bundle options to pay less for more, we will get it and use it.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
There was a time when contacting the support agency was more straightforward.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
Though there are options to use Microsoft MS SQL, it does not support more than 3,000 clients.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
I would like the updates to be less often and more rarely because they have a high impact on our team.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
It's a free service.
It's free.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The ease of use and efficient reporting contribute significantly to my overall productivity.
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Patch management is indeed valuable, however, the process to achieve it could be improved.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Market Share (%) |
|---|---|
| Microsoft Windows Server Update Services | 4.5% |
| NinjaOne | 7.7% |
| Other | 87.8% |

| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 23 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
WSUS has features you can use to manage and distribute updates from a management console. The WSUS server can also be a source of updates to other servers within the organization, acting as an upstream server.
Microsoft Windows Server Update Services Use Cases
The four main use cases that WSUS adds value to businesses are:
Microsoft Windows Server Update Services Features
This built-in server includes the following features:
Requirements
In order to be able to use WSUS to manage and deploy updates, it is important to use a supported WSUS version, such as:
Microsoft Windows Server Update Services Benefits
Different Types of WSUS Deployments
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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