OpenText Business Process Monitoring vs Splunk ITSI (IT Service Intelligence) comparison

Why PeerSpot?

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #43 with an average rating of 7.5, while Splunk is ranked #9 with an average rating of 8.6. OpenText holds a 0.6% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 98% of Splunk users who would recommend it.

OpenText Business Process M...

Read 6 OpenText Business Process Monitoring reviews

2,187 Views
2,143 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 64 Splunk ITSI (IT Service Intelligence) reviews

6,598 Views
4,223 Comparison Views

98% willing to recommend

OpenText Business Process M...

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Business Process Monitoring and Splunk ITSI (IT Service Intelligence) compete in the business process monitoring and IT service intelligence category. OpenText seems to have the upper hand in ease of deployment and customer service, while Splunk ITSI has the edge in advanced features despite the higher setup cost.

What features are offered by OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring offers intuitive process visualization, alerts, and ease of deployment. Splunk ITSI includes comprehensive IT service insights, advanced analytics capabilities, and more robust analytic tools.

What areas of improvement can be found in OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText Business Process Monitoring could improve in reporting flexibility, UI customization, and integration capabilities. Splunk ITSI needs enhancements in integration capabilities, reduction in setup complexity, and improved documentation quality.

How is the ease of deployment and customer service of OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText has straightforward deployment and is praised for its customer support. Splunk ITSI has a more complex deployment but receives high marks for its comprehensive support resources.

What setup costs and ROI can be seen with OpenText Business Process Monitoring in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText is viewed as cost-effective with good ROI. Splunk ITSI, despite its higher setup cost, delivers high ROI through extensive features.

To learn more, read our detailed OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2026).

Buyer's Guide

OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Business Process M...

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Business Process Monitoring is 0.6%, up from 0.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Splunk ITSI (IT Service Intelligence)	0.8%
OpenText Business Process Monitoring	0.6%
Other	98.6%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Proactive monitoring boosts system reliability but requires improved protocol support and script customization

Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations. Creating a proactive request requires a specific skill set, so a template for scripts that work across various protocols should be recommended. The dashboard of OpenText Business Process Monitoring is good enough, but in my operational environment, it is not sufficient. Therefore, I have had to customize everything beyond the package, utilizing Prometheus and Grafana to render more dashboards.

Read full review

DhirendraSingh2

Senior Consultant at a consultancy with 10,001+ employees

Service health has been monitored and visual insights support proactive telecom operations

The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability has been very good over the years."

"Ability to monitor multiple application protocols."

"The solution is very good at showing users ways to use a user action on a website and to see the performance."

"The main benefits of using OpenText Business Process Monitoring for my company include anomaly detection and proactive analysis, which enhance our monitoring capabilities."

"Product allows business analysts to create the application with very little software development time needed."

"What I find most valuable is that it has synthetic monitoring that you can run from different geographies and identify, as it’s more proactive monitoring than reactive monitoring, so it'll alert customers before they find out things are not working, and proactive monitoring is very helpful to most of our customers."

"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."

"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."

"The health scores and glass tables are extremely valuable and useful."

"We can automate routine tasks. We're able to create alerts, reports, scheduled searches, et cetera. It's helping us to save time."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"We have a lot of teams using Splunk and they would be blind without it."

"Having a structure on how to resolve incidents is the most valuable aspect."

"With Splunk ITSI (IT Service Intelligence), all alerts feed into one tool, providing rich dashboards and visualizations for our team to look at, making it a standout feature."

"The solution's scalability is fine."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Product documentation is lacking, and sometimes, incorrect."

"The product has been discontinued."

"Customer support is pretty average and can use some improvement."

"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."

"Support has experienced high turnover recently due to HP acqusition of the former Mercury Interactive product."

"The solution should offer better integration with other tools from a service management perspective."

"It doesn't have SNMP, the standard communication protocol for sending alerts."

"Improvements can be made to OpenText Business Process Monitoring, especially since we have faced issues with protocol support and creating scripts in past implementations."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"I believe the refresh time should be faster."

"The problem becomes the price, as Splunk is an expensive product."

"The cost of the license could be lower."

"Splunk ITSI should include ease of integration and more templating."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"On a three-year license package, it was a good deal."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"The licensing is based on data usage."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Outsourcing Company

13%

Comms Service Provider

12%

Financial Services Firm

10%

Performing Arts

Financial Services Firm

14%

Outsourcing Company

14%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	8
Large Enterprise	46

Questions from the Community

What is your experience regarding pricing and costs for Micro Focus Business Process Monitor?

I find OpenText Business Process Monitoring quite expensive, and while it feels expensive, I see it as an affordable investment overall.

See all answers

What needs improvement with Micro Focus Business Process Monitor?

See all answers

What is your primary use case for Micro Focus Business Process Monitor?

The idea behind OpenText Business Process Monitoring since the beginning is very good, as it is proactive. We do not wait until the system crashes or misbehaves; we put the application request into...

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.

See all answers

What is your primary use case for Splunk ITSI (IT Service Intelligence)?

I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...

See all answers

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Compared 8% of the time

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Compared 6% of the time

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Compared 6% of the time

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Compared 6% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2026

OpenText Business Process Monitoring report

Download OpenText Business Process Monitoring product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

August 2026

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Micro Focus Business Process Monitor, HPE Business Process Monitor

No data available

Overview

OpenText Business Process Monitoring provides advanced capabilities in anomaly detection, proactive analysis, and alerts, enhancing monitoring proficiency with an easy-to-use interface supporting multiple application protocols.

Supporting organizations in identifying potential issues, OpenText Business Process Monitoring delivers compelling functionality for monitoring applications through synthetic monitoring across geographies. Its strategic utility extends to asset management in large ERP systems, focusing on complex transactions, real user experience modeling, and change management. Easy implementation is bolstered by advantageous licensing deals and limited development time, helping business analysts create applications swiftly. Stability and scalability add significant value, although improvement is needed in support response times post-HP acquisition, protocol support challenges, and documentation clarity. Concerns revolve around real-time analytics, tool integration, and enhanced monitoring configurations.

What are key features?

Anomaly Detection: Identifies irregularities to prevent issues before they impact performance.
Proactive Analysis: Assesses potential risks for preemptive action.
Automatic Alerts: Provides instant notifications on critical developments.
Synthetic Monitoring: Enables proactive alerts and performance assessment from multiple geographies.
Multiple Protocol Monitoring: Offers versatility in overseeing diverse application ecosystems.

What benefits should be expected in reviews?

Quick ROI: Fast returns on investment through robust monitoring features.
Easy Interface: User-friendly design reducing complexity in navigation.
Enhanced Scalability: Adaptable monitoring capabilities supporting expanding infrastructures.
Minimal Development Time: Rapid application creation with familiar scripting tools.
Advantageous Licensing: Cost-effective options leveraging existing tools and technologies.

Organizations leverage OpenText Business Process Monitoring to maintain the performance of both public and internal applications, predicting and preparing for maintenance needs. It serves critical roles in strategic change, complex transaction monitoring, and ERP workflow development across various industries, ensuring consistency and effective management of change.

OpenText

Splunk ITSI offers intelligent alerting, predictive analysis, customizable dashboards, and improves visibility and monitoring through Service Analyzer and Glass Tables. Event correlation enhances incident management, reducing alert fatigue, and improves mean time to resolution.

Splunk ITSI enables businesses to proactively monitor their IT environments by offering functionalities that reduce noise and provide enhanced visibility through sophisticated dashboards. Service Analyzer and Glass Tables facilitate the monitoring of KPIs, allowing for the prompt identification of potential issues. The platform's event correlation capabilities streamline incident management. Its scalability efficiently supports large data volumes, integrating diverse data resources while incorporating AI for predictive insights. Future improvements are sought in integration, documentation, and user-friendly interfaces, with an emphasis on simplifying configurations in expansive deployments.

What are the Key Features of Splunk ITSI?

Intelligent Alerting: Provides proactive monitoring and noise reduction.
Service Analyzer: Enables KPI monitoring and issue identification.
Glass Tables: Allows visual monitoring of crucial metrics.
Event Correlation: Simplifies incident management and reduces alert fatigue.
Scalability: Supports large data volumes and integrates vast data sources.

What Benefits and ROI can Users Expect from Splunk ITSI?

Proactive Monitoring: Enhances ability to foresee and mitigate IT issues.
Improved Resolution Time: Accelerates incident resolution and operational efficiency.
Enhanced Business Resilience: Strengthens IT operations through detailed insights.

Industries leverage Splunk ITSI to monitor infrastructure and applications effectively, employing its Service Analyzer and KPI models. Especially in sectors requiring stringent incident management and predictive analytics, integrations like ServiceNow enable visual health assessments and automated anomaly detection, positioning ITSI as a manager of managers by enhancing IT operations with comprehensive reporting and alert correlations.

Splunk

Sample Customers

United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)

September 2026

Free Report: OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about OpenText Business Process Monitoring vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2026.

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