Prisma Access by Palo Alto Networks vs Symantec Secure Web Gateway comparison

Why PeerSpot?

Palo Alto Networks and Broadcom are both solutions in the Secure Web Gateways (SWG) category. Palo Alto Networks is ranked #5 with an average rating of 8.4, while Broadcom is ranked #27. Palo Alto Networks holds a 6.5% mindshare in WSG, compared to Broadcom’s 1.6% mindshare. Additionally, 92% of Palo Alto Networks users are willing to recommend the solution, compared to 57% of Broadcom users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

Symantec Secure Web Gateway and Prisma Access by Palo Alto Networks compete in the secure web access solutions category. Prisma Access is frequently seen as having the upper hand due to its extensive feature set and perceived value despite Symantec’s more affordable pricing and strong support.

Features: Symantec Secure Web Gateway delivers robust web protection, advanced threat prevention, and comprehensive policy management. Prisma Access excels with extensive cloud-based capabilities, seamless integration with other Palo Alto Networks tools, and superior scalability.

Room for Improvement: Symantec could enhance its cloud-first capabilities and simplify its deployment process. Prisma Access could benefit from further reducing initial costs and offering more detailed documentation for complex integrations.

Ease of Deployment and Customer Service: Prisma Access offers a streamlined deployment model with strong cloud architecture, simplifying scalability and management, and is backed by highly effective customer service. Symantec Secure Web Gateway, while offering reliable customer support, may have a more complex setup process due to its weaker cloud-centric model.

Pricing and ROI: Symantec Secure Web Gateway is considered competitively priced with a strong ROI, appealing to businesses focused on web protection needs. Prisma Access tends to have a higher initial cost but provides significant long-term value through advanced features and integration, which can justify the expense for companies emphasizing scalability and comprehensive security.

To learn more, read our detailed Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway Report (Updated: November 2026).

Buyer's Guide

Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Mindshare comparison

As of November 2026, in the Secure Web Gateways (SWG) category, the mindshare of iboss is 3.2%, up from 2.3% compared to the previous year. The mindshare of Prisma Access by Palo Alto Networks is 6.5%, down from 10.4% compared to the previous year. The mindshare of Symantec Secure Web Gateway is 1.6%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Secure Web Gateways (SWG) Mindshare Distribution
Product	Mindshare (%)
Prisma Access by Palo Alto Networks	6.5%
iboss	3.2%
Symantec Secure Web Gateway	1.6%
Other	88.7%

Secure Web Gateways (SWG)

Featured Reviews

Ashok Ananthula

Senior Consultant Proxy Engineering at a financial services firm with 10,001+ employees

Cloud gateway has strengthened remote web security and now needs better Mac and ISP support

The problem our organization had is that iboss failed for the Mac devices. It is not able to give a successful agent for the Mac agents. That is where in 2025, we had to migrate to the Palo Alto-based platform. If your use case is for just Windows laptops,you can consider this platform as an option One issue is the data center resiliency part. In India especially, they are not tied up with the Tier 1 ISPs like Tata or Airtel; they were having Tier 2 ISPs and encountered many issues reaching few major sites that my organization depends on, and they were having problems that they could not fix quickly. They also lack a mechanism to route that traffic within their data center; rather, they ask customers to make a pac file change to route it to Singapore explicitly. It would be better if they route from their backend , i mean even if I send it to India DC, they should be able to route it internally to make that work; however, they fail to do that and ask the customer to route it in the pac file. Another suggestion is that in China, they do not have the proper setup; they used to have numerous problems with slowness and lack of premium circuits in China as well. That leads to multiple sites working slowly with latency-related issues. So the main issue is the ISP-related problems that need to be solved.

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IgorPinter

Director at PULSEC

Zero-trust access has improved remote security and now simplifies cloud-based firewall management

Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pretty much good. It is basically firewall as a service, so it performs well. I completed the integration without any issues. What Palo Alto Networks can do better for Prisma Access by Palo Alto Networks is probably to have the point of presence available in more locations. The point of presence from the Serbia region has the nearest POP in Frankfurt, which is an issue since it is your gateway—when you start browsing the internet, you go through a commercial connection in Germany. They definitely need to spread the service in other countries.

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Kedar-Kulkarni

Principal Consultant at CSaaS

Monitors traffic effectively but struggles with integration challenges

I find that the technical support is mediocre, at least for the Middle East. I frequently face challenges when contacting OpenStack through the distribution channel. It should be more straightforward. I notice that customers work with partners, not directly with Symantec, relying on local company integrators for support. Symantec becomes the level two or level three support, which requires navigating through a supply chain that is quite extensive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Granular setup, which was able to set different levels of filters using the OUs in the AD."

"iboss is definitely very good in terms of service."

"iboss is easy to use despite its complexity. Multiple engineers manage it, but it's significantly more straightforward to administer than traditional VPNs and web proxies."

"We chose iboss for both zero trust and proxy (SWG) because their SWG was superior."

"I would definitely recommend iboss for web filtering purposes to other organizations or individuals."

"The console is cloud-based, which is something I really appreciate."

"I recommend iboss for organizations looking for strong cloud-based web security and centralized access control."

"From a corporate perspective, I understand that it's important to keep the company data safe."

More iboss pros

"The remediation process is easy compared to other platforms."

"It shows the alerts in real-time, and we are pretty happy with the service it offers."

"It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."

"Prisma Access does everything beautifully."

"Prisma integrates pretty nicely even if you aren't using other Palo Alto products, is very effective for a CSP solution, and the time to value is almost instant because as soon as you stand it up, it shows value by telling you all the vulnerabilities or risks in that environment."

"It is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers."

"Since installing this solution we haven't had any penetration or malware, so it has definitely kept us protected."

"This is the best product that I have looked at, out of all of the competitors."

More Prisma Access by Palo Alto Networks pros

"It is easy to manage. The graphical user interface is quite easy to navigate, and we don't have any difficulty in using it. It is a good solution."

"The most valuable features are the website blocking capability and SSL interception."

"Overall, this product is okay and it does the job that it is supposed to do."

"It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations."

"It has a faster implementation process compared to other products."

"In terms of most valuable features, I like the ICAP capability and URL filtering the most."

"Typically, Symantec is more or less like any other platform that performs proxy functions."

"In terms of stability, it's fine, as we have never had downtime because availability is AWS' responsibility since it is hosted on their servers, so availability is not an issue."

More Symantec Secure Web Gateway pros

Cons

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

"Our biggest problem with their service was it did not recognize the device and filtering did not always work correctly."

"I have heard they are doing DDoS filtering, but I am not certain if they are implementing it correctly."

"Iboss is growing so fast that it is often hard for them to keep up with the challenges."

"I would rate iboss an eight out of ten because it provides strong cloud-based security threat protection, centralized policy management, and visibility into web traffic. I would give it a higher rating if automation, reporting, and troubleshooting capabilities could be improved further."

"The easiest device I have set up was the Barracuda line of products."

"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."

"File integrity monitoring would be very advantageous as an additional feature."

More iboss cons

"However, when you have different environments for a single application, such as DEV, QA, PROD, and TEST, all these environments run multiple containers, which can lead to a very high number of containers."

"Sometimes, you have these notifications sent out about changes in App-IDs, modifications in App-IDs, or even the introduction of entirely new App-IDs to replace. Sometimes, the recommendations are followed, but even then, when the package is installed on the firewall, it gets messed up. I remember a particular one was with Tableau, and suddenly, people weren't able to use Tableau, which is an analytics tool for business."

"It applies commits to the firewalls slowly. There isn't an API you can use for anything. We've previously had trouble with the egress IP addresses though we expressed to engineering that those mustn't change. They changed several times without warning, causing a lot of headaches."

"When it comes to the VPN, it uses the global protect VPN functionality to connect remotely, but it has a feature limitation for assigning multiple IP sub-links to different user groups. It would be much better if we are able to assign the current IP blocks for the sub-links based on the user groups."

"Technical support could be a lot better."

"If I had to rate Prisma Access for ease of use, I'd give it two out of ten. It's easy for the users, but it's difficult for admins to configure."

"The Prisma Access could improve in terms of adding more machine learning and AI capabilities to automate tasks such as incident response."

"When you sell a product by saying that it's cloud-native and that users can make all configuration changes on-the-fly, when those changes are made they should happen within a minute."

More Prisma Access by Palo Alto Networks cons

"Difficult and time-consuming to deploy and update."

"The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor. In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response."

"AI-driven security could be helpful, yet how effective it will be remains unclear."

"One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it."

"The major challenge is their support; the support from Broadcom is quite poor, it takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult."

"It needs to be easier to set up rules for what sites it should allow or not allow us in certain areas of our computer for programs. It would also be nice really nice to have it give you better information about what it's finding. A lot of the alerts we get are very difficult to understand what it's actually telling you. It's too generic."

"The reports could be better."

"Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours."

More Symantec Secure Web Gateway cons

Pricing and Cost Advice

"It is expensive compared to one of its competitors."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"The overall pricing for iboss is very competitive and transparent."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"We had the cost of purchasing a new appliance along with the implementation and licensing costs. However, the following year, the cost of just licensing was similar to what was paid the previous year for a new appliance along with the implementation and licensing costs."

"I would advise choosing your options according to your company's needs. Just go for what you want and do not pay for anything extra in terms of licensing. You need to determine how much bandwidth is required in your company network, and according to that, you should pay for the license. The mobile user license is based on the number of users who are going to use the VPN solution. You need to determine how many mobile users you are going to have in your network, and you should pay according to that. There are no other costs in addition to licensing, but if you go for the consultant services of Palo Alto networks to deliver the solution for you, then you need to pay something extra. That is not a part of licensing."

"Palo Alto is the Cadillac solution, so their products are pretty expensive. That's just the way it is. Their solution surpasses anything else. Cisco AnyConnect, Zscaler, and all of the other products don't compare. Palo Alto is the market leader with the most features. It saves you work, and you don't have to worry about it."

"The pricing for this solution is on the higher end."

"Based on what I have heard from others, it is a pricey solution as compared to its peers, but I am not sure. However, considering the features that it offers, it is a break-even point. You get whatever they are promising."

"Prisma Access by Palo Alto Networks is an expensive solution, especially when compared to other solutions like Cisco. There are no additional charges apart from the standard licensing costs attached to the solution."

"Compared to other products, the price is slightly high."

"It is pretty expensive. We have to balance the cost of some features. They need to work on some of the services and products, price-wise."

"It is not cheap. It is expensive. The good thing is that you are able to pay for what you need, but overall, it is not cheap. The pricing is not based on packages. You pay based on the features. If you want DLP, you only pay for DLP. They are very flexible. It is not cheap, but the licensing is flexible. There are no additional costs in addition to the standard licensing fees."

More Prisma Access by Palo Alto Networks pricing and cost advice

"Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost."

"Symantec Secure Web Gateway is less expensive than one of its competitors."

"There is an additional charge for advanced security features."

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Manufacturing Company

10%

Comms Service Provider

Construction Company

Manufacturing Company

11%

Financial Services Firm

10%

Outsourcing Company

Comms Service Provider

Construction Company

19%

Comms Service Provider

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	8
Large Enterprise	15

By reviewers
Company Size	Count
Small Business	26
Midsize Enterprise	20
Large Enterprise	27

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

What needs improvement with iboss?

iboss could be improved by making the dashboard more user-friendly, providing more detailed real-time alerts, and imp...

See all answers

What is your primary use case for iboss?

iboss is primarily used for cloud security, helping to protect users when they access websites and cloud applications...

See all answers

What is your experience regarding pricing and costs for iboss?

The pricing and licensing for iboss were reasonable for the security features. The setup costs were manageable, thoug...

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What is the better solution - Prisma Access or Zscaler Private Access?

We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure ac...

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What is your experience regarding pricing and costs for Prisma Access by Palo Alto Networks?

From my experience, Palo Alto is more expensive compared to solutions like Netskope and Triscale.

See all answers

What needs improvement with Prisma Access by Palo Alto Networks?

Regarding the integration part for Prisma Access by Palo Alto Networks, the integration with identity providers is pr...

See all answers

What is your experience regarding pricing and costs for Symantec Secure Web Gateway?

I believe that pricing is on par with peers. Symantec and other vendors offer discounts when cutting a deal with a cu...

See all answers

What needs improvement with Symantec Secure Web Gateway?

AI-driven security could be helpful, yet how effective it will be remains unclear. I plan to evaluate whatever new fe...

See all answers

What is your primary use case for Symantec Secure Web Gateway?

I find the product to be very straightforward. I just install it and forget it as it continuously monitors traffic. I...

See all answers

Comparisons

Netskope vs iboss

Compared 8% of the time

Fortinet FortiGate vs iboss

Compared 7% of the time

Cisco Umbrella vs iboss

Compared 6% of the time

FortiSASE vs iboss

Compared 5% of the time

Zscaler Internet Access vs iboss

Compared 5% of the time

More iboss Competitors

Netskope vs Prisma Access by Palo Alto Networks

Compared 13% of the time

FortiSASE vs Prisma Access by Palo Alto Networks

Compared 5% of the time

Appgate SDP vs Prisma Access by Palo Alto Networks

Compared 4% of the time

Check Point Harmony SASE (formerly Perimeter 81) vs Prisma Access by Palo Alto Networks

Compared 4% of the time

Fortinet FortiGate vs Prisma Access by Palo Alto Networks

Compared 2% of the time

More Prisma Access by Palo Alto Networks Competitors

Zscaler Internet Access vs Symantec Secure Web Gateway

Compared 20% of the time

Akamai Secure Internet Access Enterprise vs Symantec Secure Web Gateway

Compared 14% of the time

Cisco Umbrella vs Symantec Secure Web Gateway

Compared 12% of the time

Fortra's Clearswift Secure Web Gateway vs Symantec Secure Web Gateway

Compared 8% of the time

Blue Coat Secure Web Gateway Virtual Appliance vs Symantec Secure Web Gateway

Compared 2% of the time

More Symantec Secure Web Gateway Competitors

Product Reports

Buyer's Guide

iboss

October 2026

Download iboss product report

Buyer's Guide

Prisma Access by Palo Alto Networks

October 2026

Prisma Access by Palo Alto Networks report

Download Prisma Access by Palo Alto Networks product report

Buyer's Guide

Symantec Secure Web Gateway

October 2026

Download Symantec Secure Web Gateway product report

Also Known As

iBoss Cloud Platform

Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager, Prisma SaaS by Palo Alto Networks, Prisma Access

Symantec Complete Website Security

Overview

iboss is the Zero Trust SASE platform that gives organizations complete visibility and governance over their AI, data, and applications through one unified platform, one console, one policy engine, and one data lake.

Your endpoints may already stop malware. Your data and application activity can still be invisible. iboss decrypts and understands every connection, then turns that signal into answers security leaders can act on.

The platform leads with three capabilities in this order: AI Security and Visibility, Data Security and Visibility, and App Visibility and Control. Zero Trust Network Access, VPN replacement, and SD-WAN sit underneath as the access fabric that carries those three. Trusted by global enterprises and government agencies.

What are the most important features of Iboss?

- AI Security and Visibility: conversation capture, shadow-AI discovery, AI DLP, and agent governance across Claude, Co-Work, ChatGPT, Gemini, and Grok, and emerging services.

- Data Security and Visibility: full SSL/TLS decryption, deep content inspection, MIP label compliance, and one-click compliance reporting.

- App Visibility and Control: signatureless CASB, dual risk scoring, in-app controls, and SSPM for major SaaS.

- Containerized Zero Trust SASE: dedicated containers, isolated SSL keys, one console, one policy engine, one data lake.

- Access fabric: ZTNA, VPN replacement, and SD-WAN under the same platform.

What benefits should users consider in reviews?

- Complete visibility over AI, data, and applications from one platform instead of separate point tools.

- Encrypted traffic is inspected by default so data decisions use content and context together.

- Shadow SaaS and new web tools appear as they are used, with enforceable controls in one console.

- Native data sovereignty through dedicated containers, in-region inspection, and per-customer SSL key custody.

- Scale proven in published materials: 10M+ users, 100+ countries, 150B+ transactions, 2.5B+ threats blocked.

Economic buyers are CISOs, CIOs, and VPs of Security. Champions include security architects, network and infrastructure leaders, SecOps, and GRC. Primary segments: enterprise and business, financial services, government (including FedRAMP Gov Cloud), healthcare, manufacturing, legal and professional services, retail and hospitality, and MSP/MSSP partners. Education, including K-12, is one vertical among these.

iboss

Prisma Access by Palo Alto Networks delivers robust security features including secure remote access across apps and traffic monitoring. It integrates smoothly with cloud environments to provide advanced threat protection and visibility into network traffic.

Prisma Access offers a comprehensive suite of security tools designed to protect cloud environments and remote workforces. With its focus on real-time risk identification and threat prevention, Prisma Access provides encrypted tunnels and centralized management for seamless connectivity and enhanced data security. Designed to scale across platforms like AWS, Azure, and GCP, it optimizes traffic and connectivity while offering extensive visibility into vulnerabilities. However, integration with third-party products, usability, and support services are areas for development, as users report interface challenges and desire improved scalability and geographic coverage, especially in regions like China and South America.

What are the key features of Prisma Access?

Real-Time Risk Identification: Detects and manages potential threats instantly.
Secure Remote Access: Ensures secure connectivity to applications from anywhere.
Traffic Monitoring: Provides comprehensive oversight of network traffic.
Seamless Integration: Works well with platforms like AWS, Azure, and GCP.
Firewall Capabilities: Blocks unauthorized access and threats.
Scalability: Adapts to various cloud environments to meet growing demands.

What benefits should users expect when evaluating Prisma Access?

Reduced Data Breach Risk: Protects sensitive information through encrypted connections.
User-Friendly Interface: Simplifies management and configuration tasks.
Centralized Management: Offers a single view for managing all security policies.
Advanced Threat Protection: Regular updates guard against new threats.

Prisma Access is effectively used in industries requiring secure remote access and stringent data protection, such as finance and healthcare. Organizations leverage it to enforce Zero Trust policies, optimize network performance with SD-WAN, and ensure security compliance across multiple platforms.

Palo Alto Networks

Symantec Secure Web Gateway provides robust endpoint security, offering seamless management, website blocking, and advanced threat protection, with cloud hosting and SSL interception.

Symantec Secure Web Gateway is designed to enhance web security through its endpoint security integration, effective website blocking, and SSL interception capabilities. Supporting numerous platforms, it allows swift deployment and comprehensive reporting, making it a preferred choice for companies seeking reliable antivirus protection and controlled internet access. Despite facing challenges with technical assistance and firewall functionalities, it stands out with its efficient threat-handling processes and user-friendly management features. Administrators benefit from straightforward URL filtering and a consistently active web-based cloud proxy, ideal for reducing infrastructure management issues.

What are the key features of Symantec Secure Web Gateway?

User-friendly interfaces and easy management allow for intuitive operation and administration.
Strong endpoint security integrates seamlessly with antivirus features and content filtering.
Website blocking offers controlled access to ensure safe browsing environments.
SSL interception ensures data protection and secure communication channels.
ICAP capability supports enhanced integration with other security appliances.
URL filtering applies customizable policies for secure, role-based internet access.

What benefits or ROI can be expected from Symantec Secure Web Gateway?

Streamlined deployment and management reduce time and resource investments.
Cloud hosting decreases infrastructure costs and maintenance requirements.
Caching boosts performance with faster load times and reduced bandwidth usage.
Easy initial setup minimizes configuration efforts and operational disruptions.

In industries where web security integration is vital, Symantec Secure Web Gateway manages client traffic, ensures seamless access control, and filters URLs with ease. Its capabilities, similar to Blue Coat's proxy services, offer less infrastructure management, making it ideal for sectors needing constant data protection.

Broadcom

Sample Customers

Trusted by global enterprises and government agencies.

Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack

Information Not Available

Buyer's Guide

Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

November 2026

Free Report: Prisma Access by Palo Alto Networks vs. Symantec Secure Web Gateway

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