ServiceNow Now Platform vs WorkflowGen comparison

Why PeerSpot?

ServiceNow and WorkflowGen are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #16 with an average rating of 8.4, while WorkflowGen is ranked #32. ServiceNow holds a 2.2% mindshare in RADS, compared to WorkflowGen’s 1.5% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 100% of WorkflowGen users who would recommend it.

ServiceNow Now Platform

Read 51 ServiceNow Now Platform reviews

5,975 Views
3,406 Comparison Views

98% willing to recommend

WorkflowGen

Read 3 WorkflowGen reviews

3,931 Views
1,454 Comparison Views

100% willing to recommend

ServiceNow Now Platform

WorkflowGen

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

WorkflowGen and ServiceNow Now Platform compete in the workflow management category. ServiceNow has an edge due to its robust features and scalability despite its higher price.

Features: WorkflowGen is prized for its simplicity and flexibility in managing workflows, making it user-friendly. ServiceNow offers advanced functionalities, including IT service management, extensive integration capabilities, and scalability, making it suitable for comprehensive needs.

Room for Improvement: WorkflowGen users encounter issues with customization, limited integration, and lack of extensibility. ServiceNow users point out the platform’s complexity, steep learning curve, and potential over-engineering for smaller projects.

Ease of Deployment and Customer Service: WorkflowGen offers a straightforward deployment process but lacks comprehensive support options. ServiceNow, though more complex to deploy, provides extensive documentation and superior customer service, enhancing user satisfaction.

Pricing and ROI: WorkflowGen is considered cost-effective with a quicker ROI. ServiceNow, despite high setup costs, delivers substantial long-term value with its extensive features and reliable performance, making it worth the investment.

To learn more, read our detailed ServiceNow Now Platform vs. WorkflowGen Report (Updated: September 2026).

Buyer's Guide

ServiceNow Now Platform vs. WorkflowGen

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

16th

Ranking in Low-Code Development Platforms

12th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th), Business Orchestration and Automation Technologies (18th)

WorkflowGen

Ranking in Rapid Application Development Software

32nd

Ranking in Low-Code Development Platforms

35th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Business Process Design (27th), Business Process Management (BPM) (39th), Process Automation (41st)

Mindshare comparison

As of September 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.2%, up from 1.9% compared to the previous year. The mindshare of WorkflowGen is 1.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.2%
WorkflowGen	1.5%
Other	96.3%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Christopher Odonoghue

SAP Solution Lead at Johnson & Johnson

Good for automatically triggering workflows, but needs to be more customizable

We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a development platform that provides us with a strong database and a low code environment."

"The CMDB is robust, with a strong data model and well-structured data."

"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."

"The solution is very comprehensive."

"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."

"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."

More ServiceNow Now Platform pros

"Took few hours to build workflows with ready-to-use templates, so we had improved productivity."

"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."

"It’s easier, more controlled and automatized checks of the budget through this system."

Cons

"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."

"The product's UI is ugly, making it an area where improvements are required."

"The number of API calls processed by the tool, specifically when the API calls increase, will cause a lot of load on the platform, and it tends to not work very efficiently."

"The initial setup requires a lot of customization based on the individual company's processes."

"The UI and mobile UI need to be improved."

"In the next release of this solution, we would like to see mobile capability."

"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."

"The solution’s AI and NLP features could be improved."

More ServiceNow Now Platform cons

"The reports for users. The reports with more details; we have to generate them by the database."

"This solution needs to be more customizable."

"Yes, for email notification but it could also be with company network."

Pricing and Cost Advice

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"The solution is expensive, and I rate it a ten for pricing."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"The price of the product falls on the higher side of the spectrum."

"People seem to be buying the tool a lot. I think its licensing is okay."

"The product is very expensive."

More ServiceNow Now Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

13%

Construction Company

13%

Financial Services Firm

11%

Comms Service Provider

20%

Construction Company

14%

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

No data available

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

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What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have many complaints with ServiceNow Now Platform, and it is working as intended. I do ...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for ServiceNow Now Platform as I use it for service, requests, incident, and change and pr...

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Compared 6% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

ServiceNow Now Platform

August 2026

Download ServiceNow Now Platform product report

Buyer's Guide

Business Process Design

September 2026

Download WorkflowGen product report

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

WorkflowGen streamlines process management with a customizable platform, catering to complex business needs through automation and seamless integration. It enhances operational efficiency and supports a wide range of applications.

Designed for professionals, WorkflowGen offers a comprehensive environment for building, deploying, and managing workflows. It integrates with existing enterprise systems, enabling businesses to automate workflows efficiently. With a focus on process improvement, it includes capabilities for analytics and compliance management, ensuring adaptability and scalability. This versatility makes WorkflowGen a strategic tool for enhancing performance.

What are the key features of WorkflowGen?

Web-Based Designer: Offers an intuitive interface to design workflows without needing advanced coding skills.
API Integration: Facilitates seamless connectivity with external systems to extend functionality.
Customizable Forms: Allows users to design forms tailored to business requirements.
Process Monitoring: Provides real-time insights and analytics to track process efficiency.
Mobile Access: Enables access to workflows on the go, ensuring flexibility and productivity.

What benefits should be noted in reviews?

Cost Efficiency: Automates manual processes, reducing time and operational costs.
Scalability Potential: Adapts to growing business demands with minimal adjustments.
Compliance Management: Ensures regulatory compliance through robust process tracking.
Improved Collaboration: Facilitates collaboration across departments by centralizing workflows.
Enhanced Productivity: Increases productivity by automating repetitive tasks.

WorkflowGen sees application in sectors like finance and healthcare, where workflow automation enhances regulatory compliance and improves service speed. In manufacturing, it optimizes production line management. It adapts to unique industry demands, offering a tailored approach to process enhancement and employee productivity.

WorkflowGen

Sample Customers

experian, beachbody, health partners

Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.

Buyer's Guide

ServiceNow Now Platform vs. WorkflowGen

September 2026

Free Report: ServiceNow Now Platform vs. WorkflowGen

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