ServiceNow Now Platform vs WorkflowGen comparison

ServiceNow and WorkflowGen are both solutions in the Rapid Application Development Software category. ServiceNow is ranked #14 with an average rating of 7.7, while WorkflowGen is ranked #32. ServiceNow holds a 2.1% mindshare in RADS, compared to WorkflowGen’s 1.3% mindshare. Additionally, 98% of ServiceNow users are willing to recommend the solution, compared to 100% of WorkflowGen users who would recommend it.

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

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1,728 Comparison Views

98% willing to recommend

WorkflowGen

Read 3 WorkflowGen reviews

1,362 Views
531 Comparison Views

100% willing to recommend

ServiceNow Now Platform

WorkflowGen

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 18, 2024

WorkflowGen and ServiceNow Now Platform compete in the workflow management category. ServiceNow has an edge due to its robust features and scalability despite its higher price.

Features: WorkflowGen is prized for its simplicity and flexibility in managing workflows, making it user-friendly. ServiceNow offers advanced functionalities, including IT service management, extensive integration capabilities, and scalability, making it suitable for comprehensive needs.

Room for Improvement: WorkflowGen users encounter issues with customization, limited integration, and lack of extensibility. ServiceNow users point out the platform’s complexity, steep learning curve, and potential over-engineering for smaller projects.

Ease of Deployment and Customer Service: WorkflowGen offers a straightforward deployment process but lacks comprehensive support options. ServiceNow, though more complex to deploy, provides extensive documentation and superior customer service, enhancing user satisfaction.

Pricing and ROI: WorkflowGen is considered cost-effective with a quicker ROI. ServiceNow, despite high setup costs, delivers substantial long-term value with its extensive features and reliable performance, making it worth the investment.

To learn more, read our detailed ServiceNow Now Platform vs. WorkflowGen Report (Updated: March 2026).

Buyer's Guide

ServiceNow Now Platform vs. WorkflowGen

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Now Platform

Ranking in Rapid Application Development Software

14th

Ranking in Low-Code Development Platforms

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (3rd), Business Orchestration and Automation Technologies (17th)

WorkflowGen

Ranking in Rapid Application Development Software

32nd

Ranking in Low-Code Development Platforms

34th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Business Process Design (28th), Business Process Management (BPM) (44th), Process Automation (44th)

Mindshare comparison

As of March 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow Now Platform is 2.1%, up from 1.7% compared to the previous year. The mindshare of WorkflowGen is 1.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.1%
WorkflowGen	1.3%
Other	96.6%

Rapid Application Development Software

Featured Reviews

Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Christopher Odonoghue

SAP Solution Lead at Johnson & Johnson

Good for automatically triggering workflows, but needs to be more customizable

We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred."

"It is a scalable and a stable platform."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."

"The initial setup is very straightforward."

"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."

"The level of automation within the platform is great."

More ServiceNow Now Platform pros

"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."

Cons

"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."

"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."

"We would like to see AI used to automate some of the functionality in this solution."

"The UI is not intuitive."

"Simplifying the user interface for both users and administrators is key. It is not very intuitive."

"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."

"The solution is very expensive."

"The UI and mobile UI need to be improved."

More ServiceNow Now Platform cons

"This solution needs to be more customizable."

Pricing and Cost Advice

"The pricing of this solution is done annually and it is very expensive."

"There are extra expenses for maintaining the product apart from the licenses."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"The product is very expensive."

"People seem to be buying the tool a lot. I think its licensing is okay."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

10%

Manufacturing Company

University

Comms Service Provider

16%

Manufacturing Company

12%

Computer Software Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

No data available

Questions from the Community

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I find the tool to be quite affordable.

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What needs improvement with ServiceNow Now Platform?

I do see some negative sides and room for improvement. I think there may be some integration with AI and a smart way of reporting, reporting mechanisms, and automation mechanisms on the inputs from...

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Comparisons

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Compared 9% of the time

Pega Platform vs ServiceNow Now Platform

Compared 6% of the time

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Compared 6% of the time

Unqork vs ServiceNow Now Platform

Compared 5% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 4% of the time

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Nintex Process Platform vs WorkflowGen

Compared 7% of the time

Camunda vs WorkflowGen

Compared 6% of the time

Microsoft Power Apps vs WorkflowGen

Compared 6% of the time

Alpha Anywhere vs WorkflowGen

Compared 5% of the time

Bonita vs WorkflowGen

Compared 5% of the time

More WorkflowGen Competitors

Product Reports

Buyer's Guide

ServiceNow Now Platform

February 2026

Download ServiceNow Now Platform product report

Buyer's Guide

Business Process Design

February 2026

Download WorkflowGen product report

Overview

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Immediately accelerate business process adaptability with fluid workflow automation. Use the WorkflowGen .NET workflow software's low code environment to maximize the efficiency of process designers and developers.

Automate any type of human and system-based enterprise process within a battle-tested infrastructure.

Customize and integrate your workflow apps to meet your requirements in a highly configurable environment.

Engage process participants with a full-featured workflow portal, native mobile apps, and email approvals, or through seamless integration with your own web apps.

Leverage a solution used by Fortune 500 companies for worldwide business-critical applications.

WorkflowGen

Sample Customers

experian, beachbody, health partners

Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.

Buyer's Guide

ServiceNow Now Platform vs. WorkflowGen

March 2026

Free Report: ServiceNow Now Platform vs. WorkflowGen

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