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ServiceNow Security Operations vs ThreatConnect Threat Intelligence Platform (TIP) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (9th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
16th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
6
Ranking in other categories
Threat Intelligence Platforms (TIP) (7th)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of ServiceNow Security Operations is 3.5%, down from 4.1% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 2.1%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
ThreatConnect Threat Intelligence Platform (TIP)2.1%
Other94.4%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

George Devasia - PeerSpot reviewer
Communication and organization improve support teams and works well with enterprises
I use ServiceNow for ticketing purposes. Specifically, I raise tickets between the support team. This is used by internal teams within the company for managing support-related tasks ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve…
Aadarsh Dawn - PeerSpot reviewer
Offers features like response capabilities and automation response and automation orchestration
ThreatConnect aggregates and operationalizes Threat intelligence data and sources across internal client environments. It leverages Automation and built in Case Management to streamline and automate threat intelligence-driven processes and investigations within client environments ThreatConnect…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"My favorite feature is the application vulnerability scanner."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"Reduces time to closure and closure metrics for vulnerabilities."
"The solution is stable."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The ease of use is great."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The tool's installation, integration, and playbooks are very straightforward."
"We have been able to see a return on investment as our clients believe in us more."
"The most valuable features are ease of use and the ability to customize it."
"The product automatically generated a threat score based on the maliciousness of an IP."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"ThreatConnect has a highly user-friendly interface."
"I like their customer support."
 

Cons

"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"It would be good to have more feeds and more integrated sources for enrichment."
"They should make it a little bit easier to generate events and share them with the community"
"Integration is an area that could use some improvement."
"Support is an area with which nobody is ever fully satisfied, so it can be improved."
"I couldn’t get any training videos online when I was working with the tool."
"I would like to see improvements in the time zone support of their customer service, considering users are from different time zones."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
 

Pricing and Cost Advice

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
"The price could be better."
"The tool is expensive."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
Financial Services Firm
17%
Computer Software Company
8%
Government
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise23
Large Enterprise4
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What do you like most about ThreatConnect Threat Intelligence Platform (TIP)?
The product automatically generated a threat score based on the maliciousness of an IP.
What is your experience regarding pricing and costs for ThreatConnect Threat Intelligence Platform (TIP)?
The pricing seems a bit high for smaller companies. It would be beneficial if they had pricing tailored to different client sizes.
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
The platform needs improvement in its customization of the tagging mechanism. Some filtering options are not available based on individual tags, and we cannot export more types of data. The initial...
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Customer Case Studies & Use Cases
Find out what your peers are saying about ServiceNow Security Operations vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.