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ServiceNow Security Operations vs ThreatConnect Threat Intelligence Platform (TIP) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.8
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
AI-SOC (13th), AI-Powered Security Automation (2nd)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Risk-Based Vulnerability Management (11th)
ThreatConnect Threat Intell...
Ranking in Security Orchestration Automation and Response (SOAR)
15th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
8
Ranking in other categories
Threat Intelligence Platforms (TIP) (6th)
 

Mindshare comparison

As of January 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.9%, up from 4.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.5%, down from 3.9% compared to the previous year. The mindshare of ThreatConnect Threat Intelligence Platform (TIP) is 2.4%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations3.5%
Torq4.9%
ThreatConnect Threat Intelligence Platform (TIP)2.4%
Other89.2%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.
Zaid bin junaid  - PeerSpot reviewer
Product Manager at Flash.co
Detects cyber threats early and improves incident response with AI-driven insights
The main focus for using ThreatConnect Threat Intelligence Platform (TIP) is advanced threat prediction and data protection of the organization, which has a great response to threat detection. If there is a cyber security attack, it helps significantly. The platform is exceptionally efficient and provides a very good response whenever required. The advanced threat detection helps identify suspicious activity, and whenever there is a cyber attack, it focuses on the process, analyzes the cyber security attacks on time, and provides advance warning if there is a problem. The artificial intelligence used is something relied upon and is truly excellent. Key features of ThreatConnect Threat Intelligence Platform (TIP) include a Unified Threat Library that centralizes the threat intelligence data sources and normalizes the scoring data to ensure that it is ready for action. It also provides AI-powered analytics that uses AI-driven tools like CAL and ATT&CK analysis to provide insights and contextualize the threats and behaviors. The Unified Library helps unify the data, enables advanced detection, and provides centralized analysis of the threat library, connecting to ongoing or incoming threats. It helps with strategic, tactical, operational, and technical threat intelligence, with each type providing a different insight into the threat landscape, contributing to a well-rounded cyber security strategy. It has helped create a more secure environment, improving scalability and work efficiency by 38.5%. It has also helped defend against multiple cyber attacks, making it a truly beneficial solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"What I appreciate most about Torq is that it is an essential part of our system."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Reduces time to closure and closure metrics for vulnerabilities."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"ThreatConnect Threat Intelligence Platform (TIP) is a robust platform that helps with advanced AI-driven intelligence, and it assists whenever there is a problem, serving as a single-stop solution."
"The product automatically generated a threat score based on the maliciousness of an IP."
"We have been able to see a return on investment as our clients believe in us more."
"The tool's installation, integration, and playbooks are very straightforward."
"It's a solid platform and is stable enough. It is not complicated and is easy to use."
"ThreatConnect has a highly user-friendly interface."
"I like their customer support."
"The most valuable features are ease of use and the ability to customize it."
 

Cons

"The initial deployment of Torq was not easy."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"The dashboard and playbook creation will need to improve"
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The threat intelligence module needs a better dashboard."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"I would like to see improvements in the time zone support of their customer service, considering users are from different time zones."
"I couldn’t get any training videos online when I was working with the tool."
"Sometimes, when using the solution, it slows down, affecting our ability to mitigate threats."
"It would be good to have more feeds and more integrated sources for enrichment."
"Integration is an area that could use some improvement."
"ThreatConnect Threat Intelligence Platform (TIP) could be better in terms of cost, as the basic needs of the software are emphasized."
"They should make it a little bit easier to generate events and share them with the community"
"ThreatConnect Threat Intelligence Platform (TIP) could be improved by simplifying the user interface to better fit day-to-day analyst workflow and reducing the complexity of configuring playbook and score logic."
 

Pricing and Cost Advice

Information not available
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The tool is expensive."
"The price of this product is in the mid-range, not too expensive, nor inexpensive."
"The price could be better."
"I rate the product price as six on a scale of one to ten, where one is extremely expensive, and ten means it is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
Financial Services Firm
17%
Computer Software Company
7%
Comms Service Provider
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise23
Large Enterprise4
 

Questions from the Community

What needs improvement with Torq?
From our research and testing with the tool, we determined there need to be modifications and changes to train the LL...
What is your primary use case for Torq?
I used Torq for conducting one of the proof of evaluations for a vendor we are connected with. I am currently working...
What advice do you have for others considering Torq?
One of our members uses AWS, and we receive their feed. This involves triaging AWS-related logs. While I do not have ...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
What needs improvement with ThreatConnect Threat Intelligence Platform (TIP)?
ThreatConnect Threat Intelligence Platform (TIP) could be improved by simplifying the user interface to better fit da...
What is your primary use case for ThreatConnect Threat Intelligence Platform (TIP)?
ThreatConnect Threat Intelligence Platform (TIP) serves as the primary platform in our organization for IOC aggregati...
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Customer Case Studies & Use Cases
Find out what your peers are saying about ServiceNow Security Operations vs. ThreatConnect Threat Intelligence Platform (TIP) and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.