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ServiceNow vs WorkflowGen comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow
Ranking in Rapid Application Development Software
4th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
WorkflowGen
Ranking in Rapid Application Development Software
31st
Average Rating
7.6
Reviews Sentiment
6.6
Number of Reviews
3
Ranking in other categories
Business Process Design (25th), Business Process Management (BPM) (35th), Process Automation (41st), Low-Code Development Platforms (36th)
 

Mindshare comparison

As of November 2026, in the Rapid Application Development Software category, the mindshare of ServiceNow is 4.1%, down from 9.1% compared to the previous year. The mindshare of WorkflowGen is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Mindshare Distribution
ProductMindshare (%)
ServiceNow4.1%
WorkflowGen1.5%
Other94.4%
Rapid Application Development Software
 

Featured Reviews

Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
CO
SAP Solution Lead at Johnson & Johnson
Good for automatically triggering workflows, but needs to be more customizable
We use this product for many different reasons related to our business We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do. The most valuable feature is the ability to automatically trigger the workflow. This solution needs to be…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Makes ticket information easy to access."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"Other solutions are integrated with different applications and tools, but ServiceNow is quite centralized, fully managed, and you can find everything in one place."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"From an initial setup perspective, it is very simple."
"ServiceNow is easy to use and has a user-friendly interface."
"As far as I'm aware, it scales beautifully, you just throw another stack or two or 20 at it and off you go."
"As far as deploying and developing goes within ServiceNow it's very easy, not painful at all."
"It’s easier, more controlled and automatized checks of the budget through this system."
"We use it a lot for creating workflows to transfer materials between plants, which is a signature part of what we do."
"Took few hours to build workflows with ready-to-use templates, so we had improved productivity."
 

Cons

"From my standpoint, because we don't have people who are experienced in doing the performance analytics module and stuff like that, we can't get the right reporting and it's just a beast trying to get that configured the right way."
"I would say there is a lot of room for improvement when it comes to technical support."
"Creating service catalog forms could be made easier."
"The interface can be a bit more intuitive."
"The discovery of assets could be improved; right now they only allow for one domain."
"Before implementing this solution, you should have the ITSM model in place for change management requests. That is a prerequisite because you cannot perform tasks without it."
"It's a little expensive compared to other tools."
"It has a higher cost compared to local/regional solutions."
"This solution needs to be more customizable."
"Yes, for email notification but it could also be with company network."
"The reports for users. The reports with more details; we have to generate them by the database."
 

Pricing and Cost Advice

"ServiceNow is an expensive solution."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"The CapEx version is great."
"It has a higher cost compared to local/regional solutions."
"ServiceNow's pricing is comparatively higher than Helix's."
"The licenses are expensive."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
"The product cost is higher than that of other vendors."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Construction Company
6%
Comms Service Provider
21%
Construction Company
14%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
No data available
 

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is the cost of implementation and maintenance of ServiceNow?
Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what I’ve seen on ServiceNow projects. Year one (implementation): A common planning ...
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Comparisons

 

Overview

 

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Comcast, Deloitte, Mitsui & Co Ltd, Sanofi Pasteur, Textron, XL Group. WorkflowGen accelerates business process adaptability in 70 countries for 500+ organizations and 1,000,000 users.
Find out what your peers are saying about ServiceNow vs. WorkflowGen and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.