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SumTotal Systems Talent Portal [EOL] vs UKG comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SumTotal Systems Talent Por...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
UKG
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (3rd), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (7th), AI-Agents for HR (5th)
 

Featured Reviews

it_user585276 - PeerSpot reviewer
Head HRM Technology at a manufacturing company with 10,001+ employees
A customizable, end-to-end solution for Performance Management, Learning, and Succession Planning
* There should be a feature for succession managers to add employee-specific comments so that it is visible only to the manager. * Not sure how this can be made easier, but the development of interface from the core HR system to this system is a tedious and time-consuming process, involving multiple iterations of modifications and testing. * Analytics is one area where this system really needs a large improvement because currently, it has only basic reporting features.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"System usability has improved to a large extent and our manual effort has been reduced."
"Customer Service: Top notch. Technical Support: Top notch."
"UltiPro is far and away the leader in SaaS products, especially when a $1M solution is not appropriate."
"Ultimate Software makes a great product, and it is always changing for the better!"
"We switched from PeopleSoft to UltiPro; greatest decision ever for our small company of only 150 employees."
"Our account manager is fantastic which makes our experience great."
"With their assistance, we've been able to cut down on payroll processing errors, analyze our benefits for accuracy, and eliminate foreseeable issues with effective reporting."
"The solution's employee experience is pretty good."
"Customer service is fabulous by some levels."
 

Cons

"Analytics is one area where this system really needs a large improvement because currently, it has only basic reporting features."
"Technical support needs improvement."
"Customer service is fair. There have been times that I created a case, a few days go by and I hear nothing."
"Inactivates DD when employees leave for a short period."
"Better coordination between document uploads and the life events/open enrollment session."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"Technical support is 4/10."
"Too many updates"
"The UTM option to have the option to allow a supervisor to approve only the hours worked in their department when an employee has worked in multiple jobs."
 

Pricing and Cost Advice

"Licensing is quite flexible, but please ensure that you have the right team negotiating with them."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"The pricing depends on the number of licenses we buy."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"If you're going for the full suite, it can be fairly pricey."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The platform is not affordable but also not the most expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Construction Company
12%
Outsourcing Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

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What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

Talent Portal
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Pfizer
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP, Workday, Oracle and others in Talent Management. Updated: October 2026.
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