Freshsales Reviews

My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending out outreach emails, conducting calls, and reminding me when to follow up with customers, making it easier to manage customer interactions and allowing me to focus on closing multi-million dollar deals.

Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services.

The best features that Freshsales offers begin with the Sales Sequence, which is top-ranked, followed by the marketing division that allows us to create automated marketing sequences. Freshsales also includes 24/7 customer support, web form integration for lead generation from our website, and other valuable functionalities.

The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.

Freshsales positively impacts our organization by creating a central repository for all our business objectives; it has helped us organize our pipelines and documents efficiently, providing a system where we can easily access any necessary files related to individual deals and allowing visibility into the performance metrics for the board of directors.

I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software.

I would rate Freshsales an eight out of ten because while it offers customer chat support, practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.

I have been working in my current field for almost five and a half years, initially starting in product-based roles before transitioning to cloud consulting and now focusing on enterprise-level segments.

Freshsales is stable, with no server crashes reported and round-the-clock customer support available, making it reliable for our business needs.

Freshsales offers excellent scalability for startups and mid-sized companies; we have not experienced challenges in scaling up or adding customized solutions, but I am uncertain about its performance at the enterprise level with larger deals.

The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues, assisting non-technical users in understanding the technical aspects and facilitating direct communication for complex problems.

I previously used Dynamics 365 at my former organization, where the complex integration and unnecessary tools were issues, prompting our switch to Freshsales, which provides better customization, onboarding, and commercial value.

We have seen a significant return on investment with Freshsales, notably in time savings from efficient document organization and file storage; the metrics help us track deal sizes and customer interactions effectively, and we have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.

My experience with pricing, setup costs, and licensing for Freshsales was very smooth; the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.

Before choosing Freshsales, we evaluated multiple options including Zoho, HubSpot, SignalHire, and Salesforce among others; we chose Freshsales because it met our expectations at a good price point.

For startups or mid-sized companies considering Freshsales, I would highly recommend its ease of setup, accessibility, and overall user-friendliness, particularly praising the team's global presence. I would rate this product an eight out of ten.

From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly. I can assign different sales teams, and even if I don't need them to be in-house, I can manage their activities from anywhere, getting all the data in one platform where they can independently work and keep the updates.

Freshsales is primarily used as a CRM, and I'm using it as a CRM.

I have some experience with Freshsales workflow automation, and I find that it does have an impact, especially with basic workflow automations such as sales campaigns that I have tried, although I am sure that is just the minimal part of the automation. I didn't explore it much because my team members explained to me what the other features are, but as I'm running a small team, I didn't find a use case for a full-fledged automated workflow. I do remember that before I knew about workflow automation, my sales team used to spend a lot of time getting data, especially because we mainly work with campaigns and newsletters. They used to work manually to obtain certain information or eliminate some data. When the team advised about certain automation, it made it very quick to get that information.

Regarding the email tracking feature, I would say it helps with customer engagement. For example, in a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times. There are different scenarios where I can plan accordingly, and I can send a second level of campaigns based on the first one's report. I have different options according to my needs.

I see things in Freshsales that could be improved. With the current market trend, I cannot specify anything, but I remember that for email campaigns, more templates could be useful since it depends on the plans for template accessibility. I think I'm using the forest plan; I have to check my records, but it has some limited templates. For example, if you look at Canva, the templates it provides can be more flexible for editing. Other features, such as data entry, could also be enhanced. I need to mention that my salesperson pointed out some things related to contacts, but otherwise, the support feature, especially the chat option and FAQs, is very self-explanatory with many useful elements.

I would give Freshsales something around seven out of ten. Regarding AI features, I never tried those, so I cannot comment on them. However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates. There are limitations in that area, and enhancing those editing capabilities would be much more useful.

I have been working with Freshsales for three years now.

Freshsales is stable; I have never had any issues with glitches or bugs.

Freshsales is a scalable solution.

I would rate Freshworks support an eight on a scale from zero to ten.

The installation part and deployment procedure of Freshsales is not complex, but it requires proper training.

I got support from my partner, so with customers, even for a test environment, it's quite straightforward.

Regarding return on investment with Freshsales, it is good if you're really using it. For me, it's the best thing since it keeps my contacts or customer repository in one place and accessible from anywhere. I don't need to keep it in a traditional format, so that is the basic concept of having a system, and it can be shared with the team with role-based access, which are clear advantages. I don't have a specific measure for that, though.

In comparison to other products, I think Freshsales has other leaders in the market, but from a price perspective, it is more affordable than the competition.

Regarding Freshsales' AI capabilities, I haven't experienced them yet, as I'm not using them. Perhaps I have to sit with the team and understand the new features, but right now, if you ask me about that, I cannot give feedback.

I have seen predictive scoring and while not very much, I find it really helpful, but in my personal scenario, I'm not running based on that, although I think the scoring and these things are good.

I would give Freshsales a rating of seven out of ten.

I have utilized Freshsales' workflow automation. Our team was missing conversations from customers and emails from customers, which might arrive on weekends or days after initial contact. I implemented a trigger so that if emails or active customers from which purchase orders have not been signed are waiting for proposals or awaiting POs to sign, and the customer's email has been received by the sales team on weekends or weekdays, they will be notified in fifteen minutes through workflow automation if the email is not read within a certain time duration.

Apart from that, we have also responded through those emails. If a customer's email has been received with approval and the automator identifies the approved signature or approved context in the email, it will automatically process the orders in the system without manual intervention from the sales team or sales user.

Advanced API limits present some customization constraints that we cannot address. For instance, adding sandboxing for the current setup is not possible. If I want to do something else, there might be a sandbox environment if they could provide it. The reporting feature is not currently available, which could be very beneficial.

Freeing up time in my sales process has had a significant impact. Earlier, considerable time was spent on manual activities. After using Freshsales, I have definitely saved considerable time.

Almost everything has been automated through a process-driven approach, such as sending purchase orders, responding to customer emails, or adding values to emails. I assess Freshsales' email tracking feature as very strong.

Freshsales could be improved if there were a team managing Freshsales service operations in-house. However, the support provided by the service team or fresh service team and the customer team of the company is very poor. I did not appreciate the support. If I had a partner in place who could guide me through Freshsales features, there would not be any issues.

Response time, overall customer response, and SLA must be improved. The quality of support should be enhanced from the customer service team. There are many limitations in Freshsales that can be addressed. Additional features I would appreciate seeing in the future to make it stronger include enhanced API limits, email restrictions, and sales sequences.

I have been working with Freshsales for two to three years.

I would rate their support as a seven out of ten.

I have worked with many solutions before Freshsales. Earlier I used local CRMs, not Salesforce. Salesforce was too costly for me, so I migrated to Zoho, but Zoho proved difficult for my team.

I replaced it with Freshsales because I was already using ticketing service solutions such as Freshdesk and ITSM for Freshservice. I tested Freshsales as well, and it works effectively for my team.

The initial setup for Freshsales was not straightforward. There were many customizations that I needed to do manually. As a partner with an in-house team capable enough to complete the migration activity, the setup was driven smoothly. However, considerable effort was invested in the migration process.

The implementation took approximately one and a half months in my case. I needed two to three resources for that.

Freshsales is an Indian locally driven business, so only a single currency is embedded. However, multi-language support, such as a combination of Hindi and English, is available.

I use Freshsales' predictive scoring, but I do not rely on it at scale because sometimes it might be inaccurate or provide lower quality predictions.

Sales sequences save considerable time, which is beneficial. I am also using a similar feature for marketing. The marketing team and sales team are collaboratively working on multiple campaigns, which really helps the business.

Approximately fifty to fifty-five people are using it in my company. I need two administrators to manage it.

I would recommend this product to other companies. For those seeking a more affordable and cost-effective solution, this is a good option.

I have been both a customer and a partner. I would rate this product a seven out of ten overall.

Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales, and based on that, we call the customer. There is an option to call the customer and check with their needs and proceed further.

Freshsales is being used across a certain list of categories, including healthcare, real estate, and auto sales. Whenever a customer has visited a particular promotion site and provided their details, the details get captured in Freshsales CRM dashboard. Then a support person or salesperson will get in touch with the particular contact person, inquire about their requirements, and proceed accordingly. There is also an automation feature that runs every time whenever a particular criteria is met.

Freshsales has impacted us positively. It has saved time, increased sales, and improved customer relationships. Comparatively, with the existing method that our organization was using, upon Freshsales implementation, we have seen a five to ten percent increase in time and sales.

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed.

There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

The product is up to the mark and everything we need right now.

I have been using Freshsales for the past six months.

Freshsales is stable.

Freshsales is highly scalable.

We were using a custom developed solution which does not scale up, so that's the reason why we switched to Freshsales.

We have seen a return on investment as well as money saved and time saved. Fewer employees are required based on the automation that we created.

The setup cost is very good and within the budget.

There are other products that we compared before going to Freshsales. Compared to those, I find Freshsales is more intuitive to the user as well as offering more features to the customer. Before choosing Freshsales, we also considered Salesforce Sales, which is higher in cost, so we ignored that and chose Freshsales.

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

I use the solution in my company since we are interested in the application and all the activities that salespeople do. We track the email, then the appointment, and the feedback from the appointment. We schedule all the activities and then look at the sales process just to understand if all the activities are increasing in value if we have the information, the deal, and the technical requirements.

The solution's most valuable feature is its well-organized sales cycle, which is important to us.

The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.

I have been using Freshsales for a month. I use the solution's latest version.

Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a nine out of ten.

At the moment, the tool functions quite well for our needs.

Around five people use the tool.

In the future, my company might plan to increase the use of the solution. Currently, all the sales people in our company use the product.

I don't have any issues owing to which I need to contact the solution's technical support.

I have not used any other solutions before Freshsales. We used a different solution, but it was made by our company.

If one is difficult and ten is easy, I rate the product's initial setup phase a nine since it is an easy process.

The product is deployed as a SaaS solution. The cloud is provided by the vendor.

I don't know the time required to deploy the solution since my technical department takes care of it.

My organization has experienced a return on investment from the use of the solution. It may not necessarily be wise, but maybe any organizational value. At an organizational level, all of us can share information, we can have a dashboard for the monitoring of the activities and results.

Freshsales is quite cheaper compared to other products. If one is a very low price and ten is expensive, I rate the product price as a three.

I make monthly payments towards the licensing costs associated with the product. There are different licensing model combinations better available. If you go for the annual-based licensing model, then the tool can be available at a cheaper price. I think my company pays approximately 40 Euros for a license.

My company chose Freshsales since we already use Freshservice from Freshworks for all the operational activities.

My company did evaluate Freshsales against the other products in the market, but it was done by our technical department. I think they have done a little benchmarking with other products. Freshsales has a good balance between price and capabilities, and this is a good product for us.

I can tell others that it is a good product and it is perfect for medium and large-sized companies because the setup phase is fast, and you don't need to do many customizations apart from the configuration of the software, so you don't have additional costs.

I rate the tool a ten out of ten.

In the beginning, I used the tool to keep my business contacts. Then, we used it for our marketing emails and campaigns. It has a lot of capabilities. We can use it for daily business-related communications, too. It has a lot of templates.

The solution provides many features like sales pipeline and business progress. The solution is suitable for startups and big organizations. It is a good platform to use. Email integration is easy.

The basic version has limitations. We cannot use the call functionality. We can use only one domain in the basic package. It would be great if the solution could provide multiple domains with the basic package. We could use alternative domains for email marketing campaigns.

I have been using the solution for one and a half years.

The tool is stable. I rate the stability an eight and a half out of ten.

The tool is scalable. We have only two users. I use the tool regularly.

The support must be faster.

I used the trial version of Hubspot before. We decided to switch to Freshsales because its price is better. Hubspot’s price is a little high.

Our suppliers are in the same business center, so I faced no issues. They supported me when I had technical issues, but the technical support took some time. The tool is deployed on the cloud. The installation was simple. If we allocate the right technical person, it is not complex.

Freshsales is a good investment. It is good to have a platform where we can keep all our data and access it from anywhere.

The tool is not that expensive. It provides scalable licensing options. We can pay the license fee monthly or yearly.

Salesforce provides more integration with different platforms.

Freshsales is a good platform for people who want to streamline their sales process and collaborate with their sales team. It is suitable for small and medium businesses. The vendor keeps updating the solution regularly. Overall, I rate the product seven and a half out of ten.

Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap. It has its value proposition for really small businesses, but it's not enterprise ready.

The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a midsized company. It lacks customizability for complex and larger use cases.

I have been using Freshsales for three to four months.

Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for somebody else. I'm just saying we might have gotten preferential treatment that other customers don't usually get. So I don't know how it would be for others.

Positive

Freshsales' initial setup was extremely simple.

Freshsales is an economical product.

Freshsales is deployed on-cloud in our organization. We used it for a proof of concept solution design that was requested of us. It was a short two to three-month engagement where we simulated a situation of using Freshsales plus a bunch of other technologies put together into one sales and marketing operating system.

I advise other users to start using Freshsales as soon as possible. You should be able to get running in two days. Bring alongside data visualization tools, and learn how to get the data out because all the analysis and other works outside of the core CRM are not really too well developed.

So you will need other tools to deliver higher-order use cases. It does the basic work really well, but users shouldn’t have too many expectations beyond that.

Overall, I rate Freshsales a seven out of ten.

I use the solution to manage my sales pipeline. 

The solution is a low-cost CRM product compared to other CRM alternatives. 

The solution needs to improve the user experience and leads capture. 

I would rate the product's scalability a seven out of ten. 

I would rate the solution a seven out of ten. If you are looking for a CRM product and do not want to spend money, you can use this solution. 

I have used Freshsales to follow up on transactions from Shopify. I use the WhatsApp feature and when the customer make an offer, we send confirmation about the order to the customer. I also use Freshsales for customer service.

I like Freshsales because it's integrated with Shopify which we use to host our website. The ability to communicate on Whatsapp using Freshsales is very useful. We also use this solution as our B2B CRM.

Right now, we are using Klaviyo for email automation think and Klavio have more feature than Freshsales when it comes to email automation. The price of this solution could also be improved as well as the reporting functionality. 

I have used this solution for three months. 

I would rate this solution an eight out of ten for stability. 

I would rate this solution an eight out of ten for scalability. 

I would the customer support an eight out of ten as they respond to our queries quickly. 

Positive

For WhatsApp automation from Shopify, we used Super Ramon. To manage customer service, we used Sociomao. It's an Indonesian provider. 

I would rate the set up a five out of ten. We started with a 21 day trial. We integrated it with Shopify but were confused on how to use it for the first time. 

The basic price is affordable. I would rate it an eight out of ten. The add ons are expensive. 

Overall, I would rate the pricing a seven out of ten. 

I would rate this solution a seven out of ten overall. 

We are a partner of Freshsales and use this solution for an education company.

Freshsales is user-friendly, scalable and stable.

We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days. 

I have been using this solution for four years. 

The technical support for this solution is good. We receive support from our distributor called Tech Data Synnex. I would rate the support a nine out of ten. 

Positive

The initial setup is straightforward and the time to implement is quick. We used one technician for deployment and maintenance.

We complete the implementation for this solution in-house but for external customers. 

The price for this solution is good in general, but in Brazil we do pay additional taxes.

When it comes to considering this solution as a partner, I would advise others to first ensure they understand the needs of their clients and ensure that Freshsales is the best fit. It is important to take into considerations factors like budget and scalability.

I would rate this solution a ten out of ten.