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Network Engineer at PRICE TRANSFER, INC
Real User
Jul 12, 2022
Allows rapid RTO and great customer support, in the simplest DR solution I have ever deployed
Pros and Cons
  • "The whole package is valuable. The most useful feature for the company is the rapid RTO, which offers a faster return to operations and brings us back online quicker. The last time we had an issue, we recovered within about 36 minutes, which was probably the most valuable thing for us because, previously, it took four to seven days."
  • "Zerto is the simplest disaster recovery and data recovery solution I've ever deployed, and I've been doing this for 30-plus years."
  • "There are quite a few elements in the long-term retention areas that I wish were better. The bio-level recovery indexing of backups is the area I struggle with the most. That's probably because I desire to do tasks that ordinary users wouldn't do with the solution. The standard medium to large customer would probably never ask for anything like I ask for, so I think it's pretty good the way it is. I'm excited to see some of the new improvements coming in the 9.5 version. Some of the streamlines and how the product presents itself for some of the recovery features could be better."
  • "There are quite a few elements in the long-term retention areas that I wish were better."

What is our primary use case?

We're currently doing a two-tiered on-site and off-site replication, with one long-term retention being displaced into a cloud and one long-term retention being displaced to a third data center. We were looking to make our recovery solution more streamlined and efficient, that's why we implemented this product.

We're not as huge as everybody else. We just have large devices. We have four SQL servers running, each of which is about six terabytes, so our continuous replication is a lot larger than others. We also have multiple secured file storages in the two-terabyte range, so we replicate around 140 terabytes continuously, utilizing about 60 VM servers. Our primary and secondary production is VMware, and our third-tier backup area is a hypervisor. 

How has it helped my organization?

The most significant improvement is the reduced stress of running our operation. Before deploying the solution, we had two people on-call 24/7, one on-shift and one off-shift. Now our workload has been reduced, and we only have to give support over the phone, which rarely happens.

For this deployment, I realized the benefits very quickly. I already knew how the solution would provide a reliable safety net and offer a better risk-reward profile for our cybersecurity insurance. I knew this three deployments ago. The main selling points I presented for this deployment are the continuous replication, plus the reduction in man-hours and cybersecurity risk.

What is most valuable?

The whole package is valuable. The most useful feature for the company is the rapid RTO, which offers a faster return to operations and brings us back online quicker. The last time we had an issue, we recovered within about 36 minutes, which was probably the most valuable thing for us because, previously, it took four to seven days.

I've worked with Zerto since the beginning; I think it was when we were still on version one. Having that continuous replication, as we call it, where we have just a small delta point is paramount to being able to create that multiple mine backup solution or recovery solution. It's absolutely the product's selling point. 

Zerto is the simplest disaster recovery and data recovery solution I've ever deployed, and I've been doing this for 30-plus years. 

We have used Zerto to protect VMs in our environment. That's the entire solution for us; it's all virtual. They can even calculate a number now, and I have 30-day testing documentation that gives them real-time data that shows a 15 to 40-minute recovery. It's astronomical because they now have a number they can guarantee to the stakeholders. 

There isn't much comparison with other disaster recovery solutions, though it depends on the configuration. A more dramatic or complex multi-tiered recovery would expand the time, but we went from four to seven days down to under an hour. For that reason, it's almost incomparable to other solutions. Depending on the deployment, even the VMware Site Recovery Manager takes four, eight, or even 12 hours. We can bring things back online in under an hour. I don't know any other solutions that can do cross-breed virtual environments or multi-hypervisors with VMware, with different types of cloud. We can go with Microsoft Cloud, VM Cloud, or Google Cloud. It's not even a comparison. If you have a good product seller and a buy-in from your network engineer and your software engineer, it's an easy sell. 

We currently have over 600 days of saved downtime. It's almost two years now without a single moment of downtime, because we utilized the failover to do maintenance cycles.  

Our last collapse was when we were hit by ransomware just about two years ago. It took out 80% of our systems, and we were back online in 36 minutes. 

I use the orchestrator for DR testing. I run a simulated test every 30 days, and we do two live tests a year. Before my arrival, they had never done a test, but that's what we do as a standard now. It only takes two members of staff, me and one other, for the entire test. It's very low-volume in terms of staff requirements.

The solution dramatically reduced the number of staff involved in recoveries. Before my deployment of Zerto in this organization, they had one disaster recovery and had to hire 19 people to do it. When we had the ransomware attack, two of us recovered the entire solution within an hour without having to hire anyone. The previous recovery costs were around $20,000 for the staffing alone, not counting the loss of revenue. I implemented the recovery during my regular work shift.

What needs improvement?

There are quite a few elements in the long-term retention areas that I wish were better. The bio-level recovery indexing of backups is the area I struggle with the most. That's probably because I desire to do tasks that ordinary users wouldn't do with the solution. The standard medium to the large customer would probably never ask for anything like I ask for, so I think it's pretty good the way it is. I'm excited to see some of the new improvements coming in the 9.5 version. Some of the streamlines and how the product presents itself for some of the recovery features could be better.

Buyer's Guide
HPE Zerto Software
September 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for two and a half years, and I've assisted in the deployment at three other companies. I personally have close to ten years of experience with it.

What do I think about the stability of the solution?

I've been using Zerto for close to 10 or 11 years, and the stability is probably in the 95% to 98% range. That's pretty good, and I give it an A.

What do I think about the scalability of the solution?

This is the smallest solution I've ever deployed. It scales very well across multiple platforms and at a long-range. It's very scalable; I've implemented substantial deployments and deployments over huge areas. I'm impressed with the solution's scalability, especially the integration with vCloud environments.

How are customer service and support?

I dealt with them recently, and they're pretty solid. The process is mainly automated, they connect remotely, and I don't have to explain much as they can look at the logs. With that capability, it does work very nicely.

Which solution did I use previously and why did I switch?

I replaced the VMware Site Recovery Manager and a Symantec backup solution when I came in. I also replaced the third-tier snapshot replication, which they had never successfully tested or recovered from.

We switched because I begged them to. I've used Zerto extensively, and the amount of fluidity and flexibility it offers is necessary. It gives me peace of mind and allows me to sleep well at night knowing it will be alright, which is uncommon in this business. I said as much to the company and was able to convince them within about six months.

I used Veeam and some other bare-metal backup solutions before. Since virtual servers have been in place, Veeam and SRM are pretty much the two standards, with Symantec being the tape backup solution or virtual hard drive backup solution. Since Zerto came around and I saw what the product could do, it's all I ever push for when I get called in for a company that needs a DR plan.

How was the initial setup?

I designed it all and already knew what I wanted to accomplish and what the product could do. Once we knew what direction we were going in and where the critical applications aligned, it was just a point of picking things up and putting them into placeholders already in the required image I designed for our purposes. It was pretty easy. It might take a little longer without prior experience and an idea of what I want to accomplish. It would still be pretty easy as Zerto provides excellent documentation. This is one of the most straightforward designs out there. End-to-end, with testing and approvals at each step, I think it took two and a half weeks.

What about the implementation team?

I implemented the solution on my own.

What was our ROI?

I can't give an exact figure, but I would say that protection from Ransomware tech alone paid for the initial startup process and most of the maintenance needed. 

What's my experience with pricing, setup cost, and licensing?

I wouldn't say I like the licensing pricing structure. Every year, it increases exponentially, which bothers me a little. It's worth it in terms of the value, but I worry the price will increase even more often after the Zerto merger. I still think it's worth it and that the solution is cheaper than the others. 

Which other solutions did I evaluate?

We evaluated Symantec, and NetApp, and we brought in Veeam.

The main differences between Zerto and the other solutions are the continuous replication capabilities and the ability to have two continuous replications simultaneously. These were major selling points for the company. With snap replication from NetApp or even Veeam, there isn't that consistency between multiple divisions. I showed the company we don't have to have VMware at the low MBR; we can have a hypervisor at a much-reduced cost, as the price was the last hope for the other solutions. 

What other advice do I have?

I would rate this solution an eight out of ten. I don't give anybody a ten, as nobody is perfect. The best score I give is an eight, and they get that.

We don't necessarily use Zerto for immutable data copies as it's never been a requirement. I know it's there and what we can do with it if we need to.

We only use the physical solution because of the nature of our business, but we do long-term retention in the cloud. It is nice to have that long-term cloud retention, as it gives us another tier of data available for worst-case scenarios. 

I wanted to replace our legacy solutions, but we still have old-school solutions for legacy data recovery. We use Symantec for backup exec. on our bare metal, but I don't think it's critical because it's more for our legacy data recovery. After all, we're not like most companies. We have to keep our data for 24 years. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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carlosdalia - PeerSpot reviewer
HPE Presales Consultant and Certified Instructor at Pleiades Tecnologia
Real User
Top 5
Jan 15, 2026
Has really good near-synchronous replication and protection, which is an advantage for customers
Pros and Cons
  • "We used Zerto to protect VMs in our environment. It depends on the network and environment, but the RTO takes around 7-8 seconds. When you compare Zerto to other solutions in the market, it's very powerful."
  • "You have to start with 25 VMs which is too much for SMB clients. It would be better if they had the option to start with 10."

What is our primary use case?

We use the solution for running demos for HPE partners and customers, regarding disaster recovery and backup.

How has it helped my organization?

Although our primary use case is to show demos to partners and customers, we think it's really valuable.

What is most valuable?

The most valuable features are disaster recovery and that the RTO takes less than ten seconds. It's a reallypotent tool.

The near-synchronous replication is really good and an advantage for customers. This feature is really important because we can show it to customers and partners, helping recovering from ransomware, and does provide huge value.

You can protect your VMs in the environment. It depends on the network and environment, but the RTO takes around 7-8 seconds. When you compare Zerto to other solutions in the market, it's very powerful. 

Also, the ease of use and speed of recovery are wonderful. 

What needs improvement?

I'm happy with the solution, but I would like Zerto to support other hypervisors too

And the price could be cheaper, but it is reasonable.

For how long have I used the solution?

I have been using Zerto for four years.

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

The scalability is really good. 

Which solution did I use previously and why did I switch?

We have used SRM from VMware and RapidDR from Simplivity. In comparison to those products, Zerto is really simple to use and helpful. 

We are constantly trying new products. Zerto has the lowest RTO, you can recover a lot more quickly than using other solutions. 

How was the initial setup?

The initial setup is very easy.

What about the implementation team?

We did the implementation ourselves. 

What's my experience with pricing, setup cost, and licensing?

Our clients think it's quite expensive but I advise them to consider all of Zerto's features.

You need to start with 25 VMs, which sometimes is too much for SMB clients in some countries. It would be better if they had the option to start with a license for less VMs, like 5 or 10.

What other advice do I have?

Overall, I rate the solution a nine out of ten because of the low RTOs, the ease of use, and how helpful it is for clients.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 15, 2026
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Buyer's Guide
HPE Zerto Software
September 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,924 professionals have used our research since 2012.
Wendy B - PeerSpot reviewer
Wintel Administrator at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Jul 3, 2025
Cuts down the recovery time tremendously and improved the disaster recovery process
Pros and Cons
  • "We had a disaster recovery four or five years ago. I can't remember what happened, but I believe something crashed in our data center, like a power outage. We did a failover of our network using Zerto from production to disaster recovery. We successfully completed the failover process in three or four hours without issue. The data was current, and the application owners could access their data and continue working while the issue was resolved."
  • "I would like to see some graphical improvements in Zerto's interface. There's an option to export a list of all of our servers, but the information isn't presented the way we want. We want it in a specified sequence broken down by region, etc. We can't manipulate the data when we export it. Maybe they could change it to look more like an Excel sheet, and we can customize the graphics and data. We suggested these improvements to Zerto through their portal."

What is our primary use case?

We use Zerto for our disaster recovery procedure and testing to ensure our servers and virtual machines can failover from a production environment if there's a catastrophe. We have a disaster recovery test twice a year and use Zerto to recover the environment.

We have two environments for Zerto. One is for the US, and the other is for Europe. We updated one last week to version 9.0, and the other still uses version 8.5 but I will update that today or tomorrow.

How has it helped my organization?

Zerto cut down the recovery time tremendously and improved our disaster recovery process. It made it easier for us to recover if needed during a disaster. Zerto definitely reduced downtime. The other software we used had a lot of manual steps. It was efficient, but our recovery time was longer. I estimate that Zerto cut our recovery time by at least 70 percent.

We had a disaster recovery four or five years ago. I can't remember what happened, but I believe something crashed in our data center, like a power outage. We did a failover of our network using Zerto from production to disaster recovery. We successfully completed the failover process in three or four hours without issue. The data was current, and the application owners could access their data and continue working while the issue was resolved. 

Zerto also brings down our costs. If we don't meet our SLAs, the clients are not happy and we get billed or fined. Every minute an application is down is costly for us. However, I don't think it has reduced our staff. We have a dedicated team for disaster recovery. While it doesn't cut down on the number of team members, It makes our jobs a lot easier.

What is most valuable?

Near-synchronous replication is an extremely powerful feature because it's like a mirror environment with almost real-time replication. Everything in my production environment is mirrored in the Zerto environment. I want the two to be as close as possible. 

If you have a disaster, we don't want your data to lag too far behind. You don't want to be an hour or two days behind. When you recover an environment in Zerto, the data is current.

What needs improvement?

I would like to see some graphical improvements in Zerto's interface. There's an option to export a list of all of our servers, but the information isn't presented the way we want. We want it in a specified sequence broken down by region, etc. We can't manipulate the data when we export it. Maybe they could change it to look more like an Excel sheet, and we can customize the graphics and data. We suggested these improvements to Zerto through their portal.

For how long have I used the solution?

We've been using Zerto for six or seven years.

What do I think about the stability of the solution?

It's highly stable. We've had no issues. We haven't had an incident or any problems with Zerto being unavailable or maintenance that would cause an outage on our side. If anything is happening on Zerto's side, we're not affected and that is great.

What do I think about the scalability of the solution?

We haven't seen any limitations so far. Zerto is constantly upgrading its products. There are upgrades every five months or so. They're constantly tweaking and making the product better.

How are customer service and support?

I rate Zerto support nine out of ten. It's excellent overall. We've only had one issue in the past six or seven years. I think the person was maybe new to the team.

They prioritize calls based on severity. If the issue is affecting our environment and we can't get anything done, they'll escalate the ticket and help us immediately. If we just have general questions or a concern that isn't severe, they still respond quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used a site recovery manager from vCenter. It's effective, but it requires a lot of manual steps, especially when we deal with databases and so forth. Zerto is quicker, more efficient, and easier on the eyes. I'm a huge fan. 

We started using Zerto because vCenter required more steps to failover our environment. Zerto does all the steps that we would normally need to do manually, reducing our recovery time and procedure steps. Something that previously took 45 minutes takes Zerto 10 minutes.

The other solutions are still in place. We use vCenter and NetBackup for our legacy systems.

How was the initial setup?

Zerto is user-friendly. When I set this up six or seven years ago, I knew nothing about Zerto. It was relatively straightforward to go from the vCenter SRM to the Zerto environment. It's intuitive, so I can log onto Zerto and figure it out without having to take a class or official training. I can log on and navigate through the screens. If I get stuck, Zerto support is always available.

There were two of us who set it up. I'm in the US, and the other guy is in the Philippines. He initiated it, and I finished it. We completed it in one day, but I don't remember how many hours it took. We did a quick check the following day to ensure everything was in line.

What about the implementation team?

I contacted Zerto recently when I upgraded one of my environments to version 9. I had some general questions because a few of our VMs were not syncing. I was getting an error message because the recovery didn't progress, so I had to reach out to Zerto support. We actually figured that out on our own, but they pointed us in the right direction.

Which other solutions did I evaluate?

We tested one product for two or three months, but I can't think of the name of it. Zerto was easier for us to dive into and pick it up quickly. The leadership of the disaster recovery team made the final decision along with management. I don't know if cost played a factor, but Zerto was more efficient and easier to use. It was exactly what we needed.

What other advice do I have?

I rate Zerto ten out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Abdellateef Hasan - PeerSpot reviewer
IT Manager at a insurance company with 201-500 employees
Real User
Top 20
Aug 28, 2024
Easy to use with a straightforward interface and menus, and provides excellent analytics, reporting, and monitoring
Pros and Cons
  • "Zerto's ease of use is outstanding; it's easy to set up and has a clear interface and menus. The reporting, analytics, and online monitoring are also excellent."
  • "Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster."

What is our primary use case?

We use Zerto for backups and DR; we back up to a StoreOnce unit and then offsite. We have over 11 servers, including three Oracle servers, one Oracle database, and an Active Directory. 

How has it helped my organization?

Before Zerto, we used another solution that caused database crashes and did not offer certainty regarding disaster recovery. Zerto is more configurable and stable.

A DR site reduces downtime, especially with full VM backup and online synchronization. Zerto accomplishes this without affecting network efficiency, as synchronization occurs at specific intervals.

What is most valuable?

Zerto's ease of use is outstanding; it's easy to set up and has a clear interface and menus. The reporting, analytics, and online monitoring are also excellent.  

Compared to other solutions, the speed of recovery with Zerto is faster. Our last backup solution, Data Protector, was very slow, but Zerto is rapid even in file retrieval. 

The solution helped reduce our organization's DR testing; it's hard to say precisely how much, but Zerto does faster DR testing than other products.

What needs improvement?

Improvements in stability would be welcome; there are some software bugs that can affect RPOs. We want more of a guarantee that we won't lose any of our backups, even in the event of a disaster. 

The platform measures the right speed of storage devices and gives an alert on the VPG if there is latency, but the nature of the alert suggests the solution isn't meeting the SLA. However, this shouldn't affect the health status of the backup. It should provide an express report that we should enhance our hardware rather than express latency as a threat to the backup capability.

For how long have I used the solution?

We've been using the solution for two years. 

What do I think about the stability of the solution?

The stability is acceptable, we experienced an issue once, but the backup time is speedy.

What do I think about the scalability of the solution?

The solution's architecture supports business owners to expand their disaster recovery capabilities as their infrastructure grows. Additionally, Zerto's ability to integrate with various cloud platforms and on-premises environments further enhances its scalability, offering a flexible and robust solution for organizations with evolving needs.

How are customer service and support?

Customer support is one of Zerto's best aspects; the support is excellent, and we can quickly get through to them. I rate them ten out of ten. The support staff are very kind and always solve a problem. I feel secure knowing I have access to such good support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Micro Focus Data Protector and Veeam Backup & Replication. Zerto is easier to use and more straightforward to configure. 

Zerto replaced our legacy backup solution, Data Protector. This not only saved on the cost of the old product but also provided more stability and security to our company. We now have a new backup methodology, and it's a significant upgrade.  

How was the initial setup?

I carried out the initial setup with support from Zerto, which was very straightforward.

The only requirement for maintenance is monitoring the solution and updating versions.

What about the implementation team?

I have 20 years of experience in IT, so I was well-positioned to carry out the deployment myself, with the assistance of Zerto support.

What was our ROI?

We have seen an ROI with Zerto. 

What's my experience with pricing, setup cost, and licensing?

The pricing is slightly above average, but the immediate and comprehensive support makes the price acceptable.

Which other solutions did I evaluate?

We evaluated many other options but found Zerto the best, especially for our HPE environment. It's the most stable and straightforward tool, and even those with limited experience can operate it.

What other advice do I have?

I rate the solution eight out of ten. 

I strongly recommend Zerto; I've tried many other solutions, but it's the most stable.

We use the product to help protect VMs in our environment, and regarding RPOs, I carry out the test for them every six months, and it's working correctly.

I advise those evaluating the solution to use it, especially in an HPE environment, as it's fully compatible and easy to manage. There is no requirement for special drivers or configurations.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Payroll Specialist at HR Cottage
Real User
Aug 25, 2024
The solution makes work easier, but it's too expensive
Pros and Cons
  • "Zerto also improves application availability as our business continues to increase our lifespan."
  • "Zerto could improve its pricing and customer care. I've never used customer care, but I talked to someone who had, and they weren't given the information they needed."

What is our primary use case?

I'm a payroll specialist using Zerto to deploy virtual machines, store data, and a little disaster recovery. 

How has it helped my organization?

I saw benefits within a few weeks of beginning to use Zerto. It helps us protect virtual machines in our environment and has improved our RPOs by about five to 15 seconds. It has also had a positive impact on our recovery times. Zerto also improves application availability as our business continues to increase our lifespan.

Zerto saves time and helps us reduce the risk of data loss from ransomware. it has also reduced our DR testing time, but I'm unsure how much. 

What is most valuable?

Zerto is an easy platform to use. It makes work easier and reduces stress.

What needs improvement?

Zerto could improve its pricing and customer care. I've never used customer care, but I talked to someone who had, and they weren't given the information they needed.

For how long have I used the solution?

I've used Zerto for three years.

What do I think about the stability of the solution?

I experienced some lag twice.

What do I think about the scalability of the solution?

Zerto's scalability is just okay. In my experience, the multi-host support and automated scaling can squeeze performance.

What's my experience with pricing, setup cost, and licensing?

Zerto is expensive. It costs too much for the service they offer.

What other advice do I have?

I rate Zerto seven out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Senior Manager at a tech vendor with 10,001+ employees
Real User
Jul 14, 2024
Ensures stability and protection against cyber-attacks
Pros and Cons
  • "The recovery speed is much faster and less complicated."
  • "The knowledge base could be improved. Sometimes, it's finicky, especially when moving storage around. We've had to redo entire processes, which was time-consuming and resulted in data loss. This has happened multiple times, and despite following support steps and contacting support, we often had to resolve issues on our own."

What is our primary use case?

We use the solution for a couple of functions. One is cyber recovery, and the other is backing up all our infrastructure with the server.

What is most valuable?

The most valuable feature is the recovery. For example, in our financial operations, we eliminated two other vendors and reduced our costs. 

Having DR in the cloud is crucial for us. We use it as a third copy to ensure stability and protection against cyber-attacks, giving us a clean copy in the cloud. This helps protect our VMs, and our RPOs are close to zero. 

The recovery speed is much faster and less complicated than it was. 

What needs improvement?

The knowledge base could be improved. Sometimes, it's finicky, especially when moving storage around. We've had to redo entire processes, which was time-consuming and resulted in data loss. This has happened multiple times, and despite following support steps and contacting support, we often had to resolve issues on our own.

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the scalability of the solution?

The solution can scale well if you have the needed storage. 

How are customer service and support?

We received conflicting answers and resolutions to the same question depending on who we spoke to. Despite this, Zerto is stable. One of the key challenges we faced was during infrastructure moves, such as moving data or personnel. In these cases, we often had to rebuild our VPGs.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Site Recovery Manager for VM replication and Veeam for backups. Zerto outperformed these products. 

How was the initial setup?

Deploying the solution involved a learning curve. The knowledge base had conflicting data compared to other vendors. 

What about the implementation team?

HPE helped us with the deployment. Our overall experience with them was good. They answered our questions during virtual sessions. However, we encountered some customer service issues, as the resolution could vary depending on who we spoke to.

What was our ROI?

We have seen ROI by eliminating vendors and thereby saving costs. 

What's my experience with pricing, setup cost, and licensing?

Zerto's pricing is comparable. Each product has its ups and downs. 

What other advice do I have?

I rate the overall product an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2266890 - PeerSpot reviewer
Virtualization Engineer at a healthcare company with 5,001-10,000 employees
Real User
Oct 18, 2023
Easy to use with great speed of recovery and helpful support
Pros and Cons
  • "It's the easiest to use."
  • "The technical support is hit or miss."

What is our primary use case?

We are primarily using it for migration and data protection. We use it for protection of the VM and data protection. 

How has it helped my organization?

It's the easiest way to support DR as it does the conversion for you. After converting, it protects again. If you don't want Azure, you can just go back on-premises, for example. 

We can monitor VMs more easily with Zerto. We can always check if they aren't properly syncing. The migrations are also easy. 

What is most valuable?

The overall impact on our RPOs has been amazing. The ease of using it is great. Everyone is embracing it in our company.

The ease of use is ten out of ten. It's the easiest to use. 

The speed of recovery is great, especially the failover/failback. It helps our company a lot. 

The most valuable feature is the GUI. It's very simple. 

Setting it up is very easy. 

Everything is automated using scripts. 

The solution saves a lot of time and there is no downtime based on how the product is designed. If there's any downtime, it's only a second or two if we move. 

The near-synchronous replication is great. It just works. I'm a big fan of Zerto.

What needs improvement?

Right now, the solution is perfect. They shouldn't try to do everything. Zerto is DR and needs to focus on that. Everything works for us. There is nothing to improve. 

They already released the features that we want. We aren't missing any features. 

For how long have I used the solution?

I've been using it for almost five years now. 

What do I think about the stability of the solution?

At first, when Zerto was bought by HP, we thought it was just going to be HP. However, Zerto is really working out and the stability is great. I hope they continue what they are doing and refrain from making major changes. 

What do I think about the scalability of the solution?

Zerto scales pretty well. They have a lot of customers. The word of mouth is helping with growth.

It scales well with our environment with the conversion from VM to Azure and vice versa. It's so easy. There's no middle-man involved. It's just Zerto. 

How are customer service and support?

The technical support is hit or miss. If it is a high-priority ticket, you get great Zerto support, however, if you just have a question, they redirect you to their documents. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used SRM before Zerto. 

How was the initial setup?

The initial setup was not hard at all. We deployed a VM and had our team open the ports and we were all set. 

It only takes about an hour or two if you have the proper people helping you with the networking. 

What was our ROI?

We have witnessed a lot of ROI. Being technical, I always ask to make sure management is happy with the product we are trying to use. With the migration feature, it's way better now. We are able to migrate from the old data center without any disruption. That's a big win. 

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. The pricing is very competitive and it works well. You are paying for a product that is easy to use and just works. 

Which other solutions did I evaluate?

We've evaluated multiple DRs and some VMware products. Zerto was the winner due to the GUI. Also, it just works.

What other advice do I have?

I have colleagues who are doing a POC with Zerto and will begin using it based on my recommendation. 

I'd rate the solution ten out of ten. If I could give it eleven out of ten I would. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2266923 - PeerSpot reviewer
Systems Administrator at a energy/utilities company with 5,001-10,000 employees
Real User
Sep 3, 2023
Easy to use, good documentation, and helpful for minimal downtime
Pros and Cons
  • "Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support."
  • "We learned that we got a new account representative supporting our account. I found this out today. Apparently, this is something that they kicked off at the beginning of this year, but there has been a failure in communication in letting us know who is the proper channel for us to reach out to if we need assistance."

What is our primary use case?

We use it for failing over our production servers in the event of an emergency so that we have minimal downtime to continue business operations.

We only use it for failover to on-prem. We do not use it for the cloud.

How has it helped my organization?

Zerto was one of the first failover solutions that we implemented in the organization, so the benefits are pretty drastic. It is hard to compare it to any other solution out there because we do not have anything to baseline it on, but it certainly increases the confidence of our end users. We are able to react in the event there is an issue. The fact that we are not waiting for hours to restore operations is something that we find valuable.

We protect VMs in our environment with Zerto. We are very happy with the RPO results.

What is most valuable?

Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support.

What needs improvement?

We learned that we got a new account representative supporting our account. I found this out today. Apparently, this is something that they kicked off at the beginning of this year, but there has been a failure in communication in letting us know who is the proper channel for us to reach out to if we need assistance. 

While going from the major version 9 to 10, they introduced a new requirement for ECE Licensing, which is not something that we knew about at the time of our last renewal. We purchased it for a couple of years, and as far as we knew, we were in support. It was only when we were in the middle of the upgrade and had set up the entire environment and tried to put it up, it asked for a license key that we did not have. We were told by the support team to reach out to our account manager. She has been a bit slow to respond. It just seemed like lip service. The timing kind of worked out because there was a conference as early as that. They have been trying to fix it and communicating about it. I am hopeful it will be resolved, but I just cannot say for sure how soon or how fast they can remediate it.

For how long have I used the solution?

I have been using Zerto for about two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have not had any issues increasing the number of VMs being protected as long as we have licenses. We have over 100 VMs.

How are customer service and support?

They are responsive, but when things need to be escalated, it is very unclear who is going to be the person to ensure that things are resolved. I would rate them a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

I was not involved in its deployment.

What was our ROI?

It is hard to say, but the value is there. At the end of the day, the benefits of having a failover solution outweigh the cost.

Which other solutions did I evaluate?

I did not participate in the evaluation of other similar solutions.

What other advice do I have?

Overall, I would rate Zerto an eight out of ten. We are interested in the technical abilities that it offers, but we would like to see an improvement on the support side.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jason Tucker - PeerSpot reviewer
IT Infrastructure Manager at Majestic Realty Co.
Real User
Sep 3, 2023
We could replicate and turn up a VM in seconds, but it is expensive
Pros and Cons
  • "When we replicated our data, I turned up the machine, and it was up in seconds. It blew my mind. I could not believe it."
  • "It is expensive."

What is our primary use case?

We are using it for disaster recovery. We have recovery point objectives (RPOs) for our ERP systems, financial systems, and real estate systems.

We only use it for on-prem disaster recovery. We are not using it for the cloud.

What is most valuable?

When we replicated our data, I turned up the machine, and it was up in seconds. It blew my mind. I could not believe it. We made a change to the database and tried to bring it back, but it did not work. I was floored by how quickly the system came up, but unfortunately, I need to get the rest of it working. We have not spent a tremendous amount of time on it. We are stuck, and we have not been able to play around with the full features of the system.

What needs improvement?

Unfortunately, we have not been able to get it to be fully functional. We were able to replicate and turn up a VM, but we were not able to bring the VM back because my team was spread thin. However, we worked with tech support and got the VM back.

For how long have I used the solution?

I have been using Zerto for one year. 

What do I think about the stability of the solution?

We have not been running it long enough to see its stability.

What do I think about the scalability of the solution?

I have a small group of virtual machines. If I buy more licenses, I am sure it would work just as well. We have fifteen VMs for our core production, financial systems, and real estate systems.

How are customer service and support?

I did not work directly with them. My systems engineer worked with them, and he was not tremendously impressed. He had called their support, and the impression that I got from the engineer was that they had never seen that before, and they did not know.

Which solution did I use previously and why did I switch?

We purchased VMware Site Recovery Manager, but we made a lot of hardware changes. I never got it working, and I stopped paying for the licensing. I cannot compare Zerto with VMware Site Recovery Manager because I never got VMware Site Recovery Manager working, so I did not use it.

We went for Zerto because we wanted something from a reputable company that I know works and that I can get up and running with the recovery point objectives that they advertise. I was impressed when I brought it up. It met my expectations.

How was the initial setup?

We paid Zerto to help us get it installed, and we paid for the quick start. However, I did not read the contract closely. The person was very helpful, but unfortunately, we did not understand that we had a limited period of time. When we went to ask for support, they said sorry and asked us to buy more hours. That was our fault. It was not explained properly, but I cannot blame Zerto because we just did not read it all. It was a line item on the contract. It was not until they said that I only had six months that I pulled up the documentation, and it was a line item off to the side that said that we had six months total for the start-up, so we did not get the environment fully set up.

When we worked with the quick start engineer, he made some recommendations about setting up a test environment. He made some recommendations here or there, but it failed to launch. When we were working with the engineer, we had some of the same problems that we had after deployment. For example, in some cases, some test machines would never boot up. We then had to redo it and do some other VM. Even at the time when we were working with the engineer, we could not bring it back, and we never resolved the issue because the time expired. Some of that is on us. We get pulled in different directions, and I did not understand the limitation. 

What was our ROI?

I have not yet seen an ROI. I will see it when I resolve my issues, and I can bring my entire environment over and get it up and running.

What's my experience with pricing, setup cost, and licensing?

I do not have anything to compare it to. It is expensive, but I am not going to squabble about the price when I bring the system up in a disaster. It is what it is.

Which other solutions did I evaluate?

We did not evaluate other solutions.

What other advice do I have?

At this time, I would rate Zerto a five out of ten. I was extremely impressed at how I was able to bring that system up, but because I have not been able to bring it back, I am in the middle. Once I can bring it back, I will be super impressed and rate it a ten, but right now, I am right in the middle. It worked great for a minute.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kristopher Ducheney - PeerSpot reviewer
IT System Engineer at PNFP
Real User
Sep 3, 2023
User-friendly, cost-effective, and saves a lot of time
Pros and Cons
  • "It is very user-friendly. There is no wondering about what a feature does. It is easy to use."
  • "If they already do not have it, they can have some APIs for the Horizon environment. Instead of having to use some scripts to get around, they can make it a lot more user-friendly for integration."

What is our primary use case?

We use Zerto for server migrations between data centers during the role swap that we do. We use it from a recovery standpoint as well.

We currently do not have disaster recovery to the cloud. We go between our data centers. That is what Zerto helps us accomplish.

How has it helped my organization?

Zerto works very well. We have not had any faults while using it. We are a financial institution, so we have to make sure the systems we have are available with very minimal downtime.

It has helped out a lot in man-hours. It has saved us a lot of overnight work. We can literally change our production servers in a matter of minutes to hours. Rather than having to do this gradually or a couple of weeks in advance and have several teams and business partners involved, we can literally do it live on the same day.

Zerto is probably one of the faster ones in terms of recovery. You can just go into the console, and because it is always replicating over to the other side, it takes minutes.

What is most valuable?

Being able to do our recovery and being able to migrate between data centers during the role swap is valuable just because of the amount of time it takes. It takes 55 hours or so. Right now, we are doing this in a VDI environment. We are going to experiment with it as a proof of concept because we have a thousand machines that we have to move and do all the assignments. Zerto would lessen that down by a few hours, and then we can use some scripts to do everything on the Horizon's side. We have not done it yet, but we are hoping to reduce it down to about 3 hours instead of 55 hours. We will also be able to manage our host better and be in a better recovery state. If the host happens to go down, we can quickly recover.

It is very user-friendly. There is no wondering about what a feature does. It is easy to use.

What needs improvement?

If they already do not have it, they can have some APIs for the Horizon environment. Instead of having to use some scripts to get around, they can make it a lot more user-friendly for integration.

For how long have I used the solution?

We have been using Zerto for two years.

What do I think about the stability of the solution?

It has been very stable. We have not had any issues while using it. When we need it to do its job, it is always dependable.

What do I think about the scalability of the solution?

It scales very quickly. We can set up a whole new environment in an hour. We can get the server setup and all the VMs that are required for it to function in an hour or two.

How are customer service and support?

I have not used their support. My peers had to use it. They seem very responsive and knowledgeable. 

Which solution did I use previously and why did I switch?

The other DR tool that I have used is from Symantec. It was an old-school recovery tool. It was back in the day when it took a whole day to get things back up.

How was the initial setup?

It was deployed before I joined the company.

What's my experience with pricing, setup cost, and licensing?

Its price is fair. It is very cost-effective compared to the cost of the labor for your workers and associates. 

Which other solutions did I evaluate?

We selected Zerto over others primarily for the ability to replicate and help with our role swap. It cuts the downtime of the production systems by a large volume. This way, we can meet the deadline and not have that much client impact. In the financial side of banking, you do not want bad performance.

What other advice do I have?

I would rate Zerto a nine out of ten. There is always room for improvement, but it definitely makes your life a lot easier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Buyer's Guide
Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.