Try our new research platform with insights from 80,000+ expert users
Gerard Lomes - PeerSpot reviewer
Storage Administrator at a consultancy with 10,001+ employees
Real User
Top 20
Aug 25, 2024
Has had a positive effect on our RTOs and RPOs
Pros and Cons
  • "Zerto is easy to use and user-friendly."
  • "Its price should be improved."

What is our primary use case?

I use Zerto for disaster recovery and data protection.

How has it helped my organization?

It is very easy and user-friendly. You do not need too much knowledge about it before you navigate around it. It is not complex. It is easy for users to use.

We can see its benefits from time to time. Every time we use it, we keep seeing the benefits of Zerto.

We have seen a positive effect on our RTOs and RPOs. We will keep using Zerto. We do not have any plan to change the brand.

Zerto helps me save time. It helps do things slightly faster. 

Zerto has helped me with my time management. It helps me save time. It makes my work easier. It is easy to navigate through.

I find it to be the best. It has had a positive effect on everything I do in my daily activity.

What is most valuable?

Zerto is easy to use and user-friendly. It is not complex, so I find it easy to use. I do not need to have much knowledge about it before using it.

What needs improvement?

Its price should be improved.

Buyer's Guide
HPE Zerto Software
January 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Zerto for three years.

What do I think about the stability of the solution?

I have had a crash once or twice.

What do I think about the scalability of the solution?

I feel it is very good because it supports virtual machines.

How are customer service and support?

I have not contacted their support.

Which solution did I use previously and why did I switch?

I have not used any other solution. Zerto is the first one.

How was the initial setup?

It was easy. I have not tried any other product, so I cannot compare it with others. This was my first time using Zerto, and I found it to be easy.

It did not take much of my time. It probably took two to three days, but I am not sure because it has been three years.

What about the implementation team?

I had a little assistance with the deployment. It was not just me. We had three people involved in its deployment.

It needs to be maintained. You need to check whether any user or anything else requires attention.

What's my experience with pricing, setup cost, and licensing?

They should adjust the pricing because I feel its price is too much. If they reduce the price, there will be more users and customers.

What other advice do I have?

If you have not deployed it before, you should seek assistance before the deployment.

I would rate Zerto an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Brian Bean - PeerSpot reviewer
Executive VP, Product & Technical Services at a construction company with 201-500 employees
MSP
Top 20
Jul 15, 2024
Superior compared to the other vendors
Pros and Cons
  • "The product is superior compared to the other vendors."
  • "Our operational teams have discussed the ability to integrate multiple Zerto cloud platforms more seamlessly. For example, we have acquired 22 companies over the last seven years. Some already had it deployed, and integrating those existing deployments into our primary deployment is more challenging than it could be. We have provided our feedback to them."

What is our primary use case?

We provide disaster recovery with Zerto in two scenarios. One is for our customers using on-premises deployments, and the other is for using the multi-tenant cloud. They're buying the cloud as a service, and we're also protecting that with it.

How has it helped my organization?

Zerto is primarily well-recognized as a leader in disaster recovery. It makes it easy for us to talk to our clients about the solution we provide them. Since it is Zerto-powered, we don't have to answer many questions about how it works, its reliability, or its capabilities. Thus, having name recognition, a positive company reputation, and technology benefits us.

What is most valuable?

The platform's ease of deployment and the ability to isolate failovers are key features for our customers who want to perform testing without interrupting their production environments. Those are the two primary use cases.

What needs improvement?

Our operational teams have discussed the ability to integrate multiple Zerto cloud platforms more seamlessly. For example, we have acquired 22 companies over the last seven years. Some already had it deployed, and integrating those existing deployments into our primary deployment is more challenging than it could be. We have provided our feedback to them.

For how long have I used the solution?

Thryv has been using Zerto for about twelve years now.

What do I think about the stability of the solution?

As a product manager, I haven't received any feedback indicating issues with platform stability, which our engineering team would certainly inform me about.

What do I think about the scalability of the solution?

We've had no issues with the product scalability so far, whether it's individual customers or even as an aggregated group.

The size of the environment varies. We have some small customers with only a handful of virtual machines and others with two, three, or four virtual machines.

Which solution did I use previously and why did I switch?

In our previous company, we used VMware Site Recovery Manager and Veeam. However, over the last 12 to 14 years, we have primarily used Zerto.

How was the initial setup?

We have our private cloud, and that's where we primarily use Zerto. We also manage some Microsoft Azure environments where we have sparingly used the service, mainly because the same functionality is not present as it is when using it in a private cloud.

What was our ROI?

Disaster recovery as a service is a significant component of our overall cloud services. So, the ROI lies in Thryv's profitability, as we offer a managed service that adds value to our customers and generates a profitable revenue stream.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is the one area where it is less competitive. However, we understand why it costs slightly more comparing the features and capabilities. Customers prioritizing price might choose a solution offering different RPOs and RTOs for a lower cost. We have provided feedback on whether there could be a lighter option or alternative that's more cost-effective for the customers while balancing cost and performance. It would help Zerto and us win more business.

Which other solutions did I evaluate?

The product is superior compared to the other vendors. 

What other advice do I have?

We offer disaster recovery as a service powered by Zerto. We have multiple disaster recovery targets in the US and the UK and are expanding into Canada and Hong Kong.

I am happy that they've reconsidered the decision to stop supporting Hyper-V, especially with all the changes happening in the Broadcom world and customers looking at it as a solution. Zerto's continuous support is key.

The near-synchronous feature is a differentiator. Other platforms compete with Zerto, with Veeam being the primary one, trying to get the same capabilities. It is a key factor for clients who need low RPOs and the ability to protect their data with minimal potential data loss. It cannot eliminate the potential for data loss entirely and has a minimal impact. If the customers have a production-impacting event, their data is as close as possible to a mirror of what they had at the time of the production loss. So, it is a significant factor.

To some extent, we have implemented DR with Microsoft. It is less feature-rich and has a different implementation. We offer the service but don't offer much in the public cloud. Replicating out of the public cloud adds a whole other set of challenges. We can replicate it to a VMware-based cloud. However, no VMware tools are available if we want to replicate it outside of Microsoft Azure. It makes for a different recovery and is a bit more labor-intensive.

It has greatly impacted the RPOs. As long as our customers have enough bandwidth to transmit the changes across the network to our cloud, the RPOs generally take a minute. However, if the customer has bandwidth constraints, it can take up to five minutes.

With Zerto, recovery is much cleaner and faster. It's orchestrated better, and the testing capability within the cloud is a valuable differentiator. Unfortunately, we don't have many customers experiencing disasters, so our experience is generally around the testing component and making simulated or even full recoveries for customers seeking that. It has always performed well.

I would give it a nine for everything around capabilities and the product itself. The only drawback is the pricing. If we could get a better pricing model, especially in larger deals where we need to be more competitive for price-conscious customers, that would be beneficial.

Overall, though, I'm happy with Zerto as a partner. My reaction would have been different if the Hyper-V decision hadn't changed, as that would have caused complications for some customers. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
HPE Zerto Software
January 2026
Learn what your peers think about HPE Zerto Software. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,821 professionals have used our research since 2012.
Systems Engineer at a logistics company with 1-10 employees
Real User
Top 20
Feb 27, 2024
Fast duplication, good ROI, and timely support
Pros and Cons
  • "Its user interface is excellent, and when it comes to data duplication, Zerto is very fast."
  • "Overall, Zerto is doing a very good job. We have experienced a few downtimes on networking. Most of the time, they come up with a solution immediately to sort out any challenge that may affect data flow or data migration. It does not happen frequently. We might experience it once in two months, but when we face any downtime, it does not impact the data."

What is our primary use case?

Zerto is our main application for curbing risks. We use it to protect our workflows on applications from threats that can come from the cloud and on-premises.

How has it helped my organization?

Before Zerto, our organization kept experiencing some attacks. Our data was not safe. There were frequent attacks on our data, and that is why we decided to deploy Zerto.

It helps to ensure that our organization's data is safe from any latest threats.

It ensures that our applications are protected. We have high-security firewalls that cannot be attacked or broken by ransomware attacks.

Zerto can block unknown threats and attacks. It has security measures in place to stop any threats that can harm our data.

When it comes to data capacity, Zerto provides an assessment of data replication that can be orchestrated to feed the data protection models.

We used to mostly have on-premises applications, but after the deployment of Zerto, we are able to move to the cloud and ensure that our data is secure from both sides.

When it comes to cloud recovery, Zerto ensures that data transfer from the cloud to our organization is safe. It cannot be easily attacked with malware or by cybercriminals. It is very important to us that our database is safe and the data on our cloud servers cannot be interfered with by external or anonymous users. It ensures that the data for the organization is channeled for the right purpose and through the right infrastructure.

We use Zerto to support DR on the AWS platform. The support has been very good, and I would recommend it. The performance has been good, and our data has always been safe.

I have not had any difficulties with data migration. Since we deployed Zerto, data migration has not been a challenge.

Zerto helps our organization to be in the right direction when it comes to data protection and recovery from both on-premise and cloud servers. When there is anything crucial or any challenge, their customer support team provides a timely solution, which helps with performance.

The recovery management has been efficient. We can use the tools to accommodate any form of data for future retrieval. Our data is safe.

Zerto has been excellent for our RPOs. When it comes to disaster recovery, the company makes sure that we have the right tools at the right time to ensure that we do not have any data recovery challenges across the enterprise.

Zerto has saved a lot of time. We used to take eight hours, but now, it takes us six hours to accomplish most tasks and projects based on the data flow.

Zerto has reduced the number of staff involved in a data recovery situation. We have 20% less staff.

Zerto has also reduced the number of staff involved in overall backup and DR management.

What is most valuable?

Its user interface is excellent, and when it comes to data duplication, Zerto is very fast.

Their customer support team ensures that we get timely updates and provides status or data on threats to help us ensure that our applications are safe.

The cost of deploying and running this platform is also good as compared to other platforms.

What needs improvement?

Overall, Zerto is doing a very good job. We have experienced a few downtimes on networking. Most of the time, they come up with a solution immediately to sort out any challenge that may affect data flow or data migration. It does not happen frequently. We might experience it once in two months, but when we face any downtime, it does not impact the data. 

For how long have I used the solution?

I have been using Zerto for the last six months.

What do I think about the stability of the solution?

It is a stable product. I would rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

It is very scalable. I would rate it a ten out of ten for scalability.

How are customer service and support?

Their support is good. Their technical support team has been doing well. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were not using a similar solution previously.

How was the initial setup?

It was not complex. It was simple. The deployment was simple and clear. It took a few hours.

What about the implementation team?

We had four people involved in its deployment. Overall, we have eight people who work with this solution.

What was our ROI?

We have seen positive returns on investment. We have achieved a lot, and our performance keeps on improving. We have seen an 80% ROI in the past six months.

What's my experience with pricing, setup cost, and licensing?

Its price can be better, but it is not bad. Most small-scale organizations can afford it, but they can come up with more customer-friendly packages.

Which other solutions did I evaluate?

We did not evaluate other options. For now, we are okay with Zerto. 

What other advice do I have?

Overall, its performance has been good, and I would recommend it to other organizations. It is a good solution that can help any organization to achieve projects based on data management.

Overall, I would rate Zerto a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Head of IT at a financial services firm with 201-500 employees
Real User
Feb 7, 2024
Provides near-synchronous replication, immutable data copies, and impressive recovery speed
Pros and Cons
  • "Real-time replication is a valuable feature, ensuring that changes made to the production site are immediately reflected at the recovery site."
  • "Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site."

What is our primary use case?

We use Zerto for our application data recovery.

How has it helped my organization?

Zerto's near-synchronous replication delivers exceptional results. The data at our recovery site is kept nearly identical to production in real-time, minimizing data loss to near zero.

By utilizing Zerto's immutable data copies and adhering to the three-two-one rule, we have established a highly effective recovery strategy.

While Zerto doesn't inherently block unknown threats or attacks, its detailed history logs enable us to revert to a pre-attack state, essentially restoring a clean system.

Our production machine experienced changes that caused the application to crash. To resolve this quickly, we restored the machine to its previous state using a recovery copy located at the recovery site that was made by Zerto. After powering on the restored machine, we changed its IP address, making it accessible again.

Zerto has a positive effect on our RPOs.

It boasts impressive recovery speed. As a customer, all we need to do is power on the machines at the recovery site - that's how simple and fast it is. Even if the recovered state isn't ideal, we can easily rewind to a specific point in time and power up another instance of the machine at that moment.

Zerto makes it easy to migrate data. The total configuration is user-friendly.

While our current RTO is three hours, Zerto can significantly reduce it to just five minutes.

Zerto helps us significantly reduce downtime during hardware failures, software updates, and natural disasters.

While we haven't experienced a ransomware attack, we have a recovery plan in place. If one were to occur, we could quickly restore production to a previous point in time, minimizing downtime and data loss.

Zerto helps us reduce the amount of disaster recovery testing we need to perform, which also allows us to reduce the number of staff required for the testing down to two.

The Zerto application is licensed per VM. However, the amount of data stored on each VM does not affect the licensing cost. Whether we have terabytes or just a few bytes on each VM, the licensing fee remains the same. This means we only pay for the machines we are replicating, which can lead to significant cost savings.

What is most valuable?

Real-time replication is a valuable feature, ensuring that changes made to the production site are immediately reflected at the recovery site.

Another feature I appreciate in Zerto is its detailed logging. This functionality allows us to easily access past data and reconstruct the machine's state at any given point in time.

We can recover the replicated machine at the recovery site by simply clicking it back up from the replicated machine. This allows us to keep the original machine running while the recovered machine is active. It's also vendor-agnostic, meaning it works with different hardware vendors like HP or NetApp. In other words, Zerto adapts to the specific hardware we have regardless of the vendor.

What needs improvement?

Zerto's solution could benefit from additional security features, such as malware scanning tools at the recovery site.

For how long have I used the solution?

I have been using Zerto for five years.

What do I think about the stability of the solution?

Zerto is stable.

What do I think about the scalability of the solution?

Zerto is scalable. We just need to add a license and they provide a new key.

How are customer service and support?

The technical support team offers an excellent service. They empower customers by providing comprehensive documentation and guidance, helping them resolve future issues independently.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?


How was the initial setup?

The initial deployment was straightforward, and I handled it independently. My only reference was the provided documentation; I required no further assistance.

What's my experience with pricing, setup cost, and licensing?

Zerto's pricing doesn't depend on the number of virtual applications. Even if we have a server with 200 terabytes of data, we'll only pay for protecting that single server, not for the total size of the replicated data. This simplifies our cost structure.

The licensing cost is fair.

Which other solutions did I evaluate?

I evaluated Veeam and SIM before choosing Zerto. Zerto's interface is much easier to use than the other solutions I tested. Integrating into our environment is also seamless.

What other advice do I have?

I would rate Zerto a ten out of ten.

No maintenance is required.

You can save a lot of time researching solutions by choosing Zerto. It's efficient, easy to deploy, and easy to maintain. Additionally, Zerto offers excellent support, including comprehensive documentation, breach and RCM coverage information, and a knowledgeable customer support team.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jagadeesh Ethiraj - PeerSpot reviewer
Technical Architect at a manufacturing company with 10,001+ employees
Real User
Top 20
Jan 8, 2024
Is easy to migrate data, helps reduce our recovery and staff time
Pros and Cons
  • "Zerto is scalable."
  • "The RPO for our SQL server has room for improvement."

What is our primary use case?

We use Zerto for disaster recovery and cloud migration.

How has it helped my organization?

The near-synchronous replication is valuable to our organization.

Zerto's immutable data copies three-two-one rule is great.

The ability to block ransomware attacks and help recover our servers is great.

Since we don't have a backup data center, Zerto's cloud disaster recovery is of the utmost importance.

The recovery point objective for our virtual machines is good. We haven't encountered any significant issues. However, there have been some delays due to the substantial volume of data being written to the SQL server.

Migrating data using Zerto is easy.

Our RTO went from three days to a few minutes after implementing Zerto.

In the event of a ransomware attack necessitating data recovery, Zerto would undoubtedly prove invaluable in expediting the process.

Zerto has helped reduce our recovery time from days to minutes.

Zerto has reduced the time our staff spends on data recovery by 25 percent.

What needs improvement?

The RPO for our SQL server has room for improvement.

On-premises to cloud migration lacks certain features, such as the ability to directly rename virtual machines. In the cloud, renaming resources often requires cumbersome workarounds like cloning and manual renaming.

For how long have I used the solution?

I have been using Zerto for four years.

What do I think about the stability of the solution?

Initially, we had stability issues with the older versions but now I would rate the scalability an eight out of ten.

What do I think about the scalability of the solution?

Zerto is scalable.

How are customer service and support?

The level one technical support is slow to respond and we usually need to escalate our issue to get a resolution.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Azure Site Recovery and switched to Zerto because it is more user-friendly with more features.

How was the initial setup?

While the initial deployment presented some challenges and took approximately two weeks to finalize, subsequent deployments have been significantly more streamlined.

What was our ROI?

In the event of a disaster, we will certainly see a return on investment.

What other advice do I have?

I would rate Zerto an eight out of ten.

Deploying Zerto in the cloud saves us costs on maintaining on-prem hardware.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Stafford Hall - PeerSpot reviewer
Cloud Data Center Architect at a comms service provider with 501-1,000 employees
Real User
Oct 18, 2023
Our customers like the fact that they can restore within seconds
Pros and Cons
  • "Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back."
  • "It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client."

What is our primary use case?

We're a managed services provider that uses Zerto primarily for disaster recovery as a service. We offer Zerto as a DR option for our clients. Our customers in the Bahamas need a DR option outside of the hurricane belt, so we have workloads throughout the world to ensure our customers have somewhere to restore from. 

Currently, we run Zerto in a vCloud environment. All of the services are brought up in a vCloud environment. It saves us from having to constantly buy equipment. The vCloud environment enables us to spin up an environment as needed instead of having unnecessary hardware sitting there using resources.

How has it helped my organization?

We haven't had any major disasters that required us to use Zerto, but we perform two or three live failover tests with clients. Everyone seems to be pretty happy with the product and the turnaround time.

It's all about client satisfaction. They may not understand the underlying tech architecture, but they want to know how fast we can bring the environment back up. We can achieve fast restorations and restore sections if needed instead of the entire environment. It's been a great experience for us and our customers. 

What is most valuable?

The RTO/RPO times are fast. The speed is probably the biggest selling point for us. It's not live replication, where you have two sites up at the same time, but our customers like the fact that they can restore within seconds. 

It takes them nearly to the last point of connectivity, so it's seamless and easy to operate. It's easy to operate, and customers feel that they have a level of control. With some platforms, most things need to be done by the provider, but customers have a management platform in their environment. They can run tests without our direct involvement. 

Another advantage is the ease of use. You can click through instead of typing in the code. It's all already scripted down to the network adjustments within the VMs and the timed delays for servers that need to come up in sequence. Overall, it's a good package for us to use. We started using it in about 2018 and haven't looked back.

What needs improvement?

We have an issue with the management platform because we don't always upgrade to the latest version, whereas the customers tend to constantly upgrade. Sometimes, we lose connectivity because something isn't supported. 

For example, we have VMware version 7 update 3. This morning, a customer upgraded it without informing us. It's their responsibility to notify us because our environment is large, and we don't update every time a new version comes out. It's somewhat of a pain. 

In addition to data, the other thing would be the hardware versions for VMware. I finally found a proper support matrix, but we ran into a few problems in the early stages. I don't know how to address this, but maybe when the version is going to update, the client could get a prompt saying that the cloud location is not on that same version. It would be a more efficient way to tell them instead of trying to figure it out. 

It would also be nice if you could update without having to download a new installation file for Zerto Virtual Manager. Within the app, it could prompt you to install and perform the installation from within the application. Generally, it's relatively easy to use, but it gets a little complex when customers have special network requirements and need to customize how long they want the save points to be retained. We need to work with the storage team on the backend to see what makes the most sense for the client. 

For how long have I used the solution?

I have used Zerto for about five years.

How are customer service and support?

I rate Zerto support nine out of 10. I haven't had any serious issues aside from the problem with version differences between a client's environment and ours. That is just a matter of striking a balance with the clients. An IT environment can't update too frequently because you don't want a change to break something. Unfortunately, you can't stop the customer. 

Support has been good about helping us troubleshoot those issues. It's easy to run a diagnostic tool and get the file. It's difficult to pull down a diagnostic file in some solutions because you need to do it via a command line. With this, it's just a couple of options you select. You run a diagnostic, save the file, and send it. 

How would you rate customer service and support?

Positive

How was the initial setup?

I work on the cloud management side, so it was already deployed. I wasn't involved in deploying the cloud portion. However, I installed all of the virtual management for customers and set up the environment for them. That part of it was easy. It was a click-through thing. Most of the time, we'll guide the customer through the process, so they can see it as well. We show them the step-by-step process of performing the updates. 

What's my experience with pricing, setup cost, and licensing?

Zerto is like a Ferrari. It's very fast but not the cheapest solution. You're paying a high price for quality and the assurance that you will have the environment up and steady. 

There are tradeoffs, too. Our clients spend money on licensing but save on equipment. The customers could either buy a bunch of equipment or pay for Zerto licenses. That's where we come in. We provide you with a cloud solution that doesn't cost all this money upfront. The prices could always be better, but we don't complain so much about it because the savings come from other places.

What other advice do I have?

I rate Zerto nine out of 10. A lot of people are trying to convince us to look at VMware backups instead, but I don't see the urgency because Zerto works for us. I don't see anything on the market that can restore in seconds as opposed to minutes or hours. For us to switch, we would need something that beats Zerto. Right now, nothing beats it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1909311 - PeerSpot reviewer
Sr Systems Engineer at a insurance company with 501-1,000 employees
Real User
Jul 26, 2023
Had a major impact on our RTOs and the near-synchronous replication is exceptional
Pros and Cons
  • "Zerto's two main features are ease of management and that the product just works. It does what they say it'll do."
  • "I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group."

What is our primary use case?

Our primary use cases are for disaster recovery replication side to side. 

We were running VMware Site Recovery Manager and it ran well. It was a great solution compared to what we had before. We didn't have disaster recovery issues. We were just doing our test. It ran superbly. Zerto improved the amount of time it took to failover and address any issues. We went from failing over in about three or four hours during the test to it taking one hour. It was very fast.

It's in a single department in a single company. Luckily, we don't really have to support much of our field force. We have approximately 4,000 agents who are in eleven states, but we don't have to go out into the states. We're on in one building and it's one business unit. We manage the failovers but it's just one group management.

Approximately four users use the solution.

What is most valuable?

One of the most valuable features is the ease of management. It's very easy to manage. My team grew and a team member took over my role for Zerto support. He was able to pick the ball up and run with it. It was very easy for him to pick it up and go forward. I haven't had to do a lot of management of the product. 

Our RTO is between four to ten seconds to our site, which is about a hundred and fifty miles north of my location. We bought dedicated lines and we've been very happy with Zerto's performance. 

Zerto's two main features are ease of management and that the product just works. It does what they say it'll do.

The near-synchronous replication Zerto offers is exceptional. Our pipe is 10 GB and we haven't overloaded that connection. We are very satisfied with it.

During our test last year, we moved systems around for users to test with. We had some misconfigurations in the journal sizes, they just weren't big enough. There was logging left on some SQL servers. Our DR test lasted for three days. We had a dedicated group come in and test. We failed back to production and then put it in the test phase again. We did it all within thirty minutes, and it worked very quickly. We were very satisfied.

Zerto has had a major impact on our RTOs. We've been feeling the impact for a while. It's steady here. It's exceptional. SRM dwarfed as far as our targets for RTOs. 

Zerto has reduced our DR testing. It reduced the amount of time we have to test because it's so easy to failover. We've been very pleased with that. It's even given us the option of where we might be able to test more often anytime. We would like to get to a place where we test it once a month where we would allow some business units to test, and then do another business unit the next month.

It used to take us a week for the failover process and testing. The testing has been majorly reduced to where it now takes a day. It took a day to failover, to get everything lined up and running, and it never worked. We never were able to officially have a successful DR test. SRM fixed that and then Zerto took it to the next level. It improved drastically. This has freed up staff to work on other tasks. It used to be that we needed a room full of people for the test where we now need two. 

What needs improvement?

I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group. Our account executive is very good. He's done a great job, but it was hard for him to tie down an engineer. It was a little bit of a strain to get somebody lined up to show us what version 10 was about. Once we got it, it was perfect. It would be nice if it could be easier to do that. 

They have VPGs and VRAs. The management of that when trying to do a VMware upgrade can get a little finicky. You have to bring nodes or hosts up and down where the VRAs are running on the hosts. Sometimes the VRAs won't come back up or they may not respond. So when you're done doing your work, it could be that you have fifteen servers that are not replicating. So you'll have to stop, delete, manually remove what you need to do, recreate the VRA, and that's easy enough but you have to go through and do that, and then resync. That's part of IT. They are a little finicky. 

Version 9.7 has been a little easier to work with, and it integrates with VMware a lot easier. It shuts down the VRAs. The VRAs are finicky about how they get shut down. 

For how long have I used the solution?

I have been using Zerto for six years.

What do I think about the stability of the solution?

We've been very satisfied with the stability of it. 

What do I think about the scalability of the solution?

It is scalable. 

How are customer service and support?

Support has been pretty good and responsive. I would rate them a nine out of ten. They're good. 

Sometimes getting in touch with somebody is hard. We're not that big of a customer though. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It's been easy for new users to pick up and it was pretty easy for multiple people to work within the UI.

How was the initial setup?

I was indirectly involved with the setup. It didn't take very long, it was like doing an upgrade. 

You just build the servers and the proxy up, install the VRA, and then one by one had them sync.

Seven months ago we had to do a complete resync which took about four to five days. It was straightforward. There is a lot of documentation on Zerto's support site. My advice would be to get the documentation off their site. Open a ticket for support at the same time. 

What was our ROI?

We have seen ROI in terms of resources and time. For our overall management of the system, it doesn't require too many resources. The upgrades are not too bad. You may have to dedicate a staff member to do it for a couple of days. I didn't have a lot of experience with it and the two upgrades I did were simple.

In terms of time, it has saved us north of 30%. It cut down on a lot of manpower. There has been a reduction in our management pattern from other prior solutions.

What's my experience with pricing, setup cost, and licensing?

You pay to play and it's not cheap but it's worth it. 

What other advice do I have?

We know we have the capabilities to do disaster recovery in the Cloud rather than in a physical data center. We're replicating about 150 miles north of us. That's probably going to happen in the next five to ten years for us. We're making a pivot to where we know we're going to have to go that way with some of the cloud solutions.

We have not had to use it for data recovery due to ransomware. We have gone through the industrial hardening of our environment. We have been rated as very mature as far as our security stands. We have actually had some counterparts that experienced some issues and they didn't have anything in place, and it was very bad for them. Luckily, we have not had to use it in that capacity. We feel really good about its capability from the testing we've done. We know we can use it for malicious attack response.

We have tested it to help protect VMs in our environment and we have found that it will work for that. We got decent results with testing and I was very impressed.

In terms of it reducing our overall backup and disaster recovery management, it hasn't. We needed two staff members for the last two solutions we used. This year we will need three because I will also be involved with Zerto.

Zerto has replaced our DR and replication legacy solution. We're using Veeam for our backups but Zerto has replaced everything replication-wise. It saved costs to manage them by 20%.

My advice would be to do a POC for its concept and everything you get. Get it. Do it. It's a good product. I have friends that work with other companies that provide similar services and one of their engineers told me that you can't beat Zerto. 

I would rate them an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer2180742 - PeerSpot reviewer
IT Infrastructure Specialist at a financial services firm with 501-1,000 employees
Real User
May 23, 2023
Helped our organization by merging many different technologies into one, including desktop virtualization and replication
Pros and Cons
  • "The most valuable tool is the dashboard, which allows us to immediately check the DLP status, replication data, and all other data needed to have cleaner and immediate control of the situation."
  • "The technical support has room for improvement."

What is our primary use case?

Currently, we use Zerto to replicate our production visual systems at our disaster recovery site in Germany. This allows us to easily meet our RTO and RPO.

How has it helped my organization?

Zerto is easy to use. Zerto is the leading disaster recovery solution.

Zerto's synchronous replication is important for our organization.

Zerto has helped our organization by merging many different technologies into one, including desktop virtualization and replication. Previously, we used to hire other providers for these services, but now we have everything in one system, saving us around 30 percent. For example, we used to have to keep a copy of our data on Veeam Backup, but now we can store it all in Zerto. This saved us time and money, and it has also made our IT infrastructure more reliable.

With Zerto, we are meeting our RPO better. Previously, it took us 20 minutes and now it is five seconds. 

With Zerto, we have the best RTO.

In our simulations, we observed a reduction in downtime when using Zerto.

Our recovery time with Zerto is excellent in data recovery situations, such as those caused by ransomware. We can save around five hours compared to other solutions.

Zerto reduced the number of people involved in our data recovery by 30 percent.

What is most valuable?

The most valuable tool is the dashboard, which allows us to immediately check the DLP status, replication data, and all other data needed to have cleaner and immediate control of the situation.

What needs improvement?

File management can be improved. Zimbra is the only platform that allows for file replication.

The technical support has room for improvement.

For how long have I used the solution?

I have been using Zerto for five years.

What do I think about the stability of the solution?

Zerto is a stable solution.

What do I think about the scalability of the solution?

Zerto is scalable. We have around 200 users.

How are customer service and support?

The technical support is average. We have had some cases where we were not as comfortable with the outcomes as we were with other solutions.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used a custom solution, but we switched to Zerto to unify our systems and improve visibility.

How was the initial setup?

The initial setup was simple. We were able to deploy one FPE every two weeks. One person was involved in the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with Zerto, which saved us 30 percent of our costs and improved our disaster recovery time.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

Which other solutions did I evaluate?

We did not evaluate other solutions because we were confident that Zerto was the best, as indicated by the Gartner chart.

What other advice do I have?

I give Zerto an eight out of ten.

Zerto is deployed to replicate our on-premises and virtual infrastructure data between our two offices in Germany and Italy.

Zerto requires around two hours per month of maintenance.

I recommend that new users take advantage of Zerto's flexible license program to buy one or two licenses and try them out before fully committing.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free HPE Zerto Software Report and get advice and tips from experienced pros sharing their opinions.