Jamf Pro Reviews

We use Jamf Pro to manage our Apple devices throughout our worldwide locations in both our offices and manufacturing factories. 

We deploy both iOS and macOS devices such as iPhones, iPads, Macs, and Apple TVs. 

Jamf Pro is essential to our IT and InfoSec teams. It is used to deploy applications, update software versions, and offer patch management. We also set restrictions or push custom applications via configuration profiles and policies depending on department and role. 

Jamf Pro inventory updates are also essential for meeting our metrics and security goals & standards.

Jamf Pro has improved our organization by offering a bird's eye view of our Apple devices. We are able to monitor our assets and ensure they are up-to-date, compliant, secure, and being used as intended. 

Jamf Pro does a great job of staying out of the way of the end user while remaining very hands-on for admins at the helm. 

Jamf Pro is very quick in the way it reacts to the device in question. Even for actions that have a large scope, Jamf works very quickly - almost in real-time. 

Thanks to Smart Groups and patch management, a lot of the work being done is via a hands-off approach.

The most valuable aspect of the solution is speed. As opposed to other management solutions we use or have used, Jamf Pro is instant. I can deploy an application, restriction, script, patch update, etc. in real time and monitor the results. Nothing comes close to the ease of use of Jamf Pro. Our non-Apple devices are managed by InTune. When compared side by side to Jamf Pro, it's easy to see why Jamf is so well-loved in the Mac Admins community. Rather than having no ETA, or a window of 15 minutes to 15 hours, you can rely on Jamf to work as expected in a short or instant timeframe.

We use Installomator for patch management. Installomator is a massive curl script that grabs the latest available download for an application and installs silently. We are using Installomator for all applications it currently supports.

For patch management in Jamf, two Smart Groups are required as patch policies cannot be scoped as of now. This is not a major issue, as there is a great workaround by using a wrapped "member of" duplicate Smart Group.  However, being able to avoid two Smart Groups for patch management would be nice.

Jamf Pro has been in our organization for five years.

It is easy to add licenses if need be. We have added many iOS devices over the years quite easily.

We previously used AirWatch. This was before my time at my current organization. I am glad we made the switch to Jamf Pro.

Jamf Pro is worth the cost. You will certainly find the value once you use it every day and try to imagine your role without Jamf.

I have taken meetings with Kandji and tested devices through demos. Jamf Pro is still the preferred MDM for Apple devices in my opinion.

We use the solution to be able to manage devices remotely, especially now since our environment is 1:1. 

Each student has their own iPad or MacBook if they are in 8th grade or above.  Each teacher also has their own MacBook Pro and iPad. 

Jamf Pro helps us easily configure devices and deploy them without having to do so much manual setup. We also use Jamf to push out apps that teachers or students need, as well as send software updates to those devices.  

Jamf Connect also works with Jamf Pro to bridge the gap of syncing your local Mac password with your IDP password, so we use Jamf to do this rather than binding our machines to Microsoft AD.

Jamf Pro improved our organization by becoming our go-to management system and also inventory system. We can put certain devices into smart groups based off of device name, department, etc.  

Once they are in their smart group, they can easily get the proper apps and configurations to customize those apps. It has also improved our organization since we can see when devices have last communicated with Jamf including what its last (public and local) IP address was, and battery status. This helps us locate lost devices as we can check the IP address in our Network Monitoring System and pinpoint where it was last.

The restricted software section and the configuration profile section are quite useful. I use the Restricted Software section to ensure our students cannot have any unwanted apps on their devices, such as a VPN or third-party web browser.  Jamf detects the restricted app, restricts it from running, and deletes it from the device.  

Configuration Profiles are also a valuable part of Jamf because you can set PPPC profiles to configure the settings of apps properly. This means your users will not get asked to configure privacy settings for apps manually.

Jamf could be improved such that, in the icon selection box where you choose the icon to be displayed for a policy in self-service, it could be made to be more easily navigable. 

Currently, you need to scroll through pages and pages of icons (we have many icons that have been uploaded), and it can be tedious. It should be possible to make it so it can be sorted by upload date. 

It should be possible to add a "Force Software Update" button to the Management section of Apple TVs. Currently, it seems like the only way to update Apple TVs remotely is to do so via a smart group mass command.

I've personally used the solution for a year. My organization has been using it since 2019.

Customer service is prompt and responsive to any issues that I have experienced.

Positive

We did not previously use a different solution.

In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect. 

Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.

Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.

One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.

Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.

I have been working with Jamf Pro for four to five years.

Stability is excellent. I would rate it ten out of ten.

Scalability is also excellent. I would rate it ten out of ten.

Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.

Positive

Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.

The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.

Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.

Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.

We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.

I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.

I'd rate the solution eight out of ten.

It's used for package deployment, security patching, and zero-day vulnerability patching. It is also used for reporting and provisioning new machines into the enterprise. 

It is primarily in the cloud. Most companies are migrating Jamf to the cloud. They're trying to get rid of their on-prem instances, and Jamf prefers that as well.

It is a great tool. Its ease of use is fantastic. It is very simple, and you don't really have a high learning curve with this.

It is a very powerful tool, and there is so much that you can do with it.

There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great.

I've been using it for over 15 years.

It's very stable. There's no issue that I can see.

It's highly scalable. You can have 10,000 clients.

It's used on a daily basis. We have 700 users on one and 1,500 users on the other. We also have about 200 users on another. There are about 3,000 machines.

They are good. They are very accessible. I would rate them a five out of five.

It was pretty straightforward once you're in the cloud. I see it from both ends. I was the one who could set up Jamf in the cloud for clients, and now, I'm on the other end having them doing it. I can just jump and set it up on my side. It takes about five minutes or less.

In terms of maintenance, if you have a good engineer, you don't really need a lot of support. I've supported over a thousand by myself.

A good ROI is the end-user community in which everything becomes more stable and you can provide a self-service feature where you can put the latest applications available within your enterprise, on something like an internal portal for software distribution, for the end-users to download. This way, you have more user empowerment, and you also have more stability in the enterprise regarding updates and patches. There are also fewer issues. If the end-user has a problem, you can use Jamf Remote to remote in and take care of that issue then and there.

It provides ease of use. The ROI is the end-user experience. Jamf is all about the end-user experience, making sure that they're happy with the product and things of that nature.

I've looked at different solutions. KMG was one, and Fleetsmith was another, which was bought by Apple. There was also Blackberry. So, I have looked at all the other ones, and this tool is the best. It is very simplistic and easy to use without a high learning curve.

You have to make sure you have a good engineer who knows how to use the tool, and you're off to the races.

It is a very powerful tool, and you can do so much with it. Therefore, you'd have to figure out:

• What does success look like?
• What is your end goal?
• What do you want to achieve?
• Why do you want to use Jamf Pro?
• What is your use case?

Once you have an idea of what you really want to do, it's very easy to execute that. Some people flounder when they get a tool like this because they have no idea what they want. The best thing is to keep it simple and then build upon a good, sound foundation of simplicity. That's what I've found out. If you jump into using this tool and want it all at once, you might get a little overwhelmed.

I would rate it a 10 out of 10. As compared to any of the others, it is best-of-breed.

We use Jamf Pro to manage our devices in an education-based environment. We chose Jamf Pro over Jamf School as we needed the extra features it provided. 

All our teaching staff has been issued Apple devices, and we manage these through Jamf. 

All our classrooms have Apple devices to enhance teaching throughout the campus. It's a lot easier to push apps and manage devices through smart groups and overall helps the IT department focus on other challenges around the school.

Managing IT in a schooling environment is challenging at times, yet, with Jamf, we are able to have more control over our staff, students, and admin users.

I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use. The platform offers great features for managing Apple devices within our organization, from Macs and iPads to iPhones. The interface is straightforward and intuitive, and the support team has been very responsive whenever we needed help.

The ability to automate tasks, deploy software, and configure settings across all our devices has made our IT team more efficient, saving us time and resources. Jamf Pro also provides excellent security features to help us protect our devices and data.

Overall, I highly recommend Jamf Pro for any organization that wants a reliable and comprehensive solution for managing their Apple devices.

We love the smart groups as they allow us to save time. There are many changes to systems at our school, and this has proven to be reliable in keeping up with them. We also love the ability to remotely manage devices by rebooting them.

One feature we love is the zero-touch deployment. There is no need for IT to touch the devices before we hand them over to the users. They are set up to their correct security groups. Users get all the apps they need and have a great customized welcome when setting up their accounts.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

I've used the solution for four years.

We are a small yet busy design studio. We don't have an internal IT department, so I needed a solution to standardize our Mac fleet. Jamf helped me manage our Macs, so I didn't have to install or update all the software manually. 

When the COVID lockdown came, I managed all the Macs from the Jamf dashboard. 

Everyone lives far apart, so being able to deploy updates was important. If someone needed a new computer, I could talk them through the process instead of doing it myself.  

Before Jamf, I manually installed all the applications, updated the operating system, and ran diagnostics. I would go from station to station, which took a long time. I also coordinated with each user to find time for their updates or maintenance. 

Now, with Jamf, almost all of it is managed remotely. I generally don't need to schedule time with the user. I program updates or new installations after hours, which works better for everyone. Now that we are working remotely, those tasks would be challenging. 

Smart computer groups are one of my favorite features. You can create a group based on specific features. If I need to deploy an app to all the laptops, I can use the smart group I created for them instead of choosing each device one at a time. This also removes the possibility of forgetting to include one or more devices. Another feature I like to the ability to create and save a specific search that I need frequently. The customizable inventory page is also helpful, so you can see your inventory at a glance and sort it by a specific column.

Tool tip-type information would be helpful. Sometimes, when creating a configuration profile or policy, I'm unsure about a specific choice. It would be great to have a pop-up with links for more information on a feature. 

It would be great for Jamf to provide templates for commonly used tasks like updating an operating system, packaging commonly used apps like Office 365, or enabling FileVault. 

I envision a standard setup template where you could make simple choices. Since all the hardware is Apple, I don't see why that can't be provided. 

I've used the solution for five years.

The customer service could be improved. That said, the support has always been very helpful and responsive. 

I did not previously use a different service; I did everything by myself.

The initial setup was quite complex. Once the initial setup was completed, I found it difficult to remember the steps. 

We did the implementation in-house with a Jamf engineer. 

If you are new to Jamf, take a course, or hire an expert to teach you how to set everything up. The initial jump start they suggest isn't enough. 

I did not previously evaluate other options. However, we are looking at some now. 

Once you get it going, it's great. Their support is also very good. 

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.

We are using Jamf Pro for iOS devices and macOS devices.

This product is very useful in the terms of creating and protecting security norms. Our security norms are very strict and this product is fulfilling all those requirements. For example, in macOS, we don't allow users to enable the root account. We have disabled it. We have disabled it with the help of a script. However, if users enable it, we have the script in place which automatically disables it again. This is the feature which I like most. This is one example of how it has allowed us to gain control within our organization. 

The policies by which we can trigger something based on some action have been very useful. The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there.

With respect to the improvement there, since we are using AirWatch also if I compare both of these products, I would say that we are like an incentive. Sensors are something in the repetitive script. It checks the device if something changes on the device. As soon as something changes on the device, it triggers that thing. Now, this is already available in Jamf however, we find this functionality is more robust in AirWatch as compared to Jamf.

The solution only makes sense if you have a lot of macOS products in your company.

There are some hiccups here and there, however, that is true of any product. 

I've been using the solution for more than two and a half years. 

The solution is stable. We haven't had issues with bugs or glitches. it's reliable and the performance has been good. 

The scalability is great. I would rate it 4.5 out of five. 

We have around 40,000 on the solution currently. Users are varied. It's everyone from the CEO and CIO to CEO normal users, salespersons, marketing persons, et cetera.

We do not plan to increase usage at this time. 

Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members, I've never heard anything beyond sometimes answers getting delayed, however, they always seem eager to help. 

Positive

Earlier, the solution we were using was MobileIron. MobileIron Is almost the same. However, among the two solutions, Jamf is the market leader. That's why we thought we'd go with the Jamf and then try it out.

I would rate the implementation process four out of five in terms of ease of deployment. It's not a new environment. Although it was new enrollment, we moved from MobileIron to Jamf. And the migration was smooth. The implementation was also smooth. 

First, we did the POC. Then, we implemented the same settings, et cetera, whatever we had in the MobileIron. We implemented those things in Jamf. After that, we just moved the users from the pilot phase and started the rollout for the business users.

In terms of the term that handles deployment and maintenance, initially during the implementation, as we have to manage both environments, MobileIron's and the Jamf's, the number of team members were around seven or eight. Now, we have dropped down to four.

While Jamf and Apple did help us a bit, we handled the implementation ourselves in-house without a consultant or integrator. 

I have not seen a direct ROI. 

I cannot speak to the exact costs of the solution. 

We evaluated Intune also. However, Intune at the time was not the market leader. That was around late or mid-2019. At that time, Intune was not very mature as compared to Jamf. We were using AirWatch also. We evaluated AirWatch and Intune along with the Jamf.

I'm not sure which version of the solution we're using.

In my organization, we have lots of Mac devices. I always give the advice to my colleagues or my friends that if you have more Mac devices, then definitely go with Jamf, however, if you're not using Mac devices and you have fewer iOS devices it may not make sense. 

I'd rate the solution nine out of ten. It is a solid product.