Jamf Pro Reviews

Pushing out apps on the Mac and iPhone is my main use case for Jamf Pro.

Based on a penetration test on a user's Mac, they would be requesting to either update or send them a link to the user's computer, and they can also download it from the App Store.

That covers my main use case with Jamf Pro.

The best feature I appreciate about Jamf Pro is how easy it is to customize and explore all the devices.

Automation is the best part of Jamf Pro for me; whenever I'm sending an update to the online interface, it is quick, and the Mac responds to it as soon as it gets it.

Jamf Pro has positively impacted my organization by being better for rolling out iPads and Macs; it would be the best in terms of rolling out the updates, apps, and even setting up a device.

The user interface could be somewhat easier in terms of finding things.

I haven't identified any specific improvements that Jamf Pro needs or areas where it could be better.

I have been working in my current field for around four and a half years.

Before, we were using MPM for Microsoft, and it was not as user-friendly compared to Jamf Pro, which is why we switched.

I have seen a return on investment with Jamf Pro; previously we were using manual deployment for iPads.

My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.

Jamf Pro was the only option we evaluated before choosing it.

That covers all the features of Jamf Pro. I would rate this review as an eight out of ten.

We use the solution for internal compliance and inventory management.

Jamf Pro is highly compatible with Mac computers, iPads, and iPhones. It supports various IP configurations and is frequently used with tools like Jira and networks like the Apple Business Network.

Zero-touch deployment is the most valuable feature because many organizations have employees working from home. This feature allows devices to be configured and ready for use without needing physical handling by IT staff, making it important for remote work environments.

Jamf Pro provides inventory management capabilities. While it can gather inventory data for third-party applications, it cannot automatically deploy specific versions to every Mac or device in the inventory.

The solution could also add an Identity Manager feature.

I have been using Jamf Pro as a reseller for three years, and we use V11.2 of the solution.

The Jamf Pro application has had issues with stability, but it is currently performing well. There are instances of server latency. The service kept on loading, and nothing happened on the website.

I rate the solution’s stability an eight out of ten.

Over 20 users are using this solution. It is suitable for enterprise customers. 

I rate the solution’s scalability an eight out of ten.

Technical support is good, and they have technical knowledge, but they tend to be less responsive. There have been instances where they take up to two to four hours, or sometimes until the next day, to respond to critical issues. 

Neutral

The initial setup is easy.

The deployment process for Jamf Pro involves several steps, from initial preparation to completion. First, it's crucial to assess the client's specific needs and advantages of the product. Finalizing terms and ensuring compliance with security standards may take a week or two. Once the client accepts the terms, license procurement usually takes a day or two.

After obtaining the license, the installation and training process begins. This includes configuring Jamf Pro according to the client's requirements and providing necessary training. Depending on the complexity of the setup and any additional requirements, such as software upgrades, this phase may take around a week or possibly longer.

Considering the various stages involved, the deployment process can take approximately a month or more to complete.

I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

The product pricing is expensive.

I rate the product’s pricing a ten out of ten, where one is cheap, and ten is expensive.

Jamf Pro offers firewall encryption and Palo Alto integration. The most important feature is the ability for customers to update their applications without manually deploying updates across platforms. Jamf Pro includes App Installers, a feature that automatically updates and deploys applications. This automation is crucial for maintaining up-to-date software. Additionally, Zero-Touch Deployment is significant because it eliminates the need for manual integration, simplifying the setup process. Proactive customer support is also an essential feature.

Many customers rely on third-party applications for various tasks. For instance, they often use Microsoft Defender to protect against external threats. We deploy such applications using Jamf Pro through packages and configuration profiles to efficiently enforce compliance standards across all users remotely.

All documentation available from Jamf Pro is accessible for customers to learn from.

Jamf Pro supports Apple devices. If you intend to use Genesys or upload feature-rich applications, you should use Apple devices.

Unlike many other MDM solutions, it excels in communicating with the App Store. It uses robust communication protocols, including IP and server connections, and leverages Apple services for user management. This high level of connectivity ensures that most devices can communicate with the Jamf server, enhancing the overall user experience. For instance, it integrates with Active Directory, providing a solid solution for organizations leveraging this technology

Overall, I rate the solution an eight out of ten.

I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.

The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.

There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.

I have been working with Jamf Pro for almost nine years.

I have not had any issues with Jamf Pro's stability.

Jamf Pro is currently managing approximately 1,400 devices for us.

The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.

Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school. 

For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.

We use Jamf Pro to manage our Apple devices throughout our worldwide locations in both our offices and manufacturing factories. 

We deploy both iOS and macOS devices such as iPhones, iPads, Macs, and Apple TVs. 

Jamf Pro is essential to our IT and InfoSec teams. It is used to deploy applications, update software versions, and offer patch management. We also set restrictions or push custom applications via configuration profiles and policies depending on department and role. 

Jamf Pro inventory updates are also essential for meeting our metrics and security goals & standards.

Jamf Pro has improved our organization by offering a bird's eye view of our Apple devices. We are able to monitor our assets and ensure they are up-to-date, compliant, secure, and being used as intended. 

Jamf Pro does a great job of staying out of the way of the end user while remaining very hands-on for admins at the helm. 

Jamf Pro is very quick in the way it reacts to the device in question. Even for actions that have a large scope, Jamf works very quickly - almost in real-time. 

Thanks to Smart Groups and patch management, a lot of the work being done is via a hands-off approach.

The most valuable aspect of the solution is speed. As opposed to other management solutions we use or have used, Jamf Pro is instant. I can deploy an application, restriction, script, patch update, etc. in real time and monitor the results. Nothing comes close to the ease of use of Jamf Pro. Our non-Apple devices are managed by InTune. When compared side by side to Jamf Pro, it's easy to see why Jamf is so well-loved in the Mac Admins community. Rather than having no ETA, or a window of 15 minutes to 15 hours, you can rely on Jamf to work as expected in a short or instant timeframe.

We use Installomator for patch management. Installomator is a massive curl script that grabs the latest available download for an application and installs silently. We are using Installomator for all applications it currently supports.

For patch management in Jamf, two Smart Groups are required as patch policies cannot be scoped as of now. This is not a major issue, as there is a great workaround by using a wrapped "member of" duplicate Smart Group.  However, being able to avoid two Smart Groups for patch management would be nice.

Jamf Pro has been in our organization for five years.

It is easy to add licenses if need be. We have added many iOS devices over the years quite easily.

We previously used AirWatch. This was before my time at my current organization. I am glad we made the switch to Jamf Pro.

Jamf Pro is worth the cost. You will certainly find the value once you use it every day and try to imagine your role without Jamf.

I have taken meetings with Kandji and tested devices through demos. Jamf Pro is still the preferred MDM for Apple devices in my opinion.

It's used for package deployment, security patching, and zero-day vulnerability patching. It is also used for reporting and provisioning new machines into the enterprise. 

It is primarily in the cloud. Most companies are migrating Jamf to the cloud. They're trying to get rid of their on-prem instances, and Jamf prefers that as well.

It is a great tool. Its ease of use is fantastic. It is very simple, and you don't really have a high learning curve with this.

It is a very powerful tool, and there is so much that you can do with it.

There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great.

I've been using it for over 15 years.

It's very stable. There's no issue that I can see.

It's highly scalable. You can have 10,000 clients.

It's used on a daily basis. We have 700 users on one and 1,500 users on the other. We also have about 200 users on another. There are about 3,000 machines.

They are good. They are very accessible. I would rate them a five out of five.

It was pretty straightforward once you're in the cloud. I see it from both ends. I was the one who could set up Jamf in the cloud for clients, and now, I'm on the other end having them doing it. I can just jump and set it up on my side. It takes about five minutes or less.

In terms of maintenance, if you have a good engineer, you don't really need a lot of support. I've supported over a thousand by myself.

A good ROI is the end-user community in which everything becomes more stable and you can provide a self-service feature where you can put the latest applications available within your enterprise, on something like an internal portal for software distribution, for the end-users to download. This way, you have more user empowerment, and you also have more stability in the enterprise regarding updates and patches. There are also fewer issues. If the end-user has a problem, you can use Jamf Remote to remote in and take care of that issue then and there.

It provides ease of use. The ROI is the end-user experience. Jamf is all about the end-user experience, making sure that they're happy with the product and things of that nature.

I've looked at different solutions. KMG was one, and Fleetsmith was another, which was bought by Apple. There was also Blackberry. So, I have looked at all the other ones, and this tool is the best. It is very simplistic and easy to use without a high learning curve.

You have to make sure you have a good engineer who knows how to use the tool, and you're off to the races.

It is a very powerful tool, and you can do so much with it. Therefore, you'd have to figure out:

• What does success look like?
• What is your end goal?
• What do you want to achieve?
• Why do you want to use Jamf Pro?
• What is your use case?

Once you have an idea of what you really want to do, it's very easy to execute that. Some people flounder when they get a tool like this because they have no idea what they want. The best thing is to keep it simple and then build upon a good, sound foundation of simplicity. That's what I've found out. If you jump into using this tool and want it all at once, you might get a little overwhelmed.

I would rate it a 10 out of 10. As compared to any of the others, it is best-of-breed.

We use Jamf Pro to manage our devices in an education-based environment. We chose Jamf Pro over Jamf School as we needed the extra features it provided. 

All our teaching staff has been issued Apple devices, and we manage these through Jamf. 

All our classrooms have Apple devices to enhance teaching throughout the campus. It's a lot easier to push apps and manage devices through smart groups and overall helps the IT department focus on other challenges around the school.

Managing IT in a schooling environment is challenging at times, yet, with Jamf, we are able to have more control over our staff, students, and admin users.

I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use. The platform offers great features for managing Apple devices within our organization, from Macs and iPads to iPhones. The interface is straightforward and intuitive, and the support team has been very responsive whenever we needed help.

The ability to automate tasks, deploy software, and configure settings across all our devices has made our IT team more efficient, saving us time and resources. Jamf Pro also provides excellent security features to help us protect our devices and data.

Overall, I highly recommend Jamf Pro for any organization that wants a reliable and comprehensive solution for managing their Apple devices.

We love the smart groups as they allow us to save time. There are many changes to systems at our school, and this has proven to be reliable in keeping up with them. We also love the ability to remotely manage devices by rebooting them.

One feature we love is the zero-touch deployment. There is no need for IT to touch the devices before we hand them over to the users. They are set up to their correct security groups. Users get all the apps they need and have a great customized welcome when setting up their accounts.

Training should be more accessible and cheaper. I completed my Jamf 200, and it was a fantastic experience. More users should be able to experience this to see the power behind Jamf and all the features they provide. Perhaps not for admins but for regular users, training is needed as well so that they can easily know how to manage and navigate through the self-service.

The next Jamf Pro update should include a feature for staff members to update their contact details and departments if needed.

I've used the solution for four years.

We are using Jamf Pro for iOS devices and macOS devices.

This product is very useful in the terms of creating and protecting security norms. Our security norms are very strict and this product is fulfilling all those requirements. For example, in macOS, we don't allow users to enable the root account. We have disabled it. We have disabled it with the help of a script. However, if users enable it, we have the script in place which automatically disables it again. This is the feature which I like most. This is one example of how it has allowed us to gain control within our organization. 

The policies by which we can trigger something based on some action have been very useful. The action and trigger is the main thing for us. We like the kind of repetitive script which we can use there.

With respect to the improvement there, since we are using AirWatch also if I compare both of these products, I would say that we are like an incentive. Sensors are something in the repetitive script. It checks the device if something changes on the device. As soon as something changes on the device, it triggers that thing. Now, this is already available in Jamf however, we find this functionality is more robust in AirWatch as compared to Jamf.

The solution only makes sense if you have a lot of macOS products in your company.

There are some hiccups here and there, however, that is true of any product. 

I've been using the solution for more than two and a half years. 

The solution is stable. We haven't had issues with bugs or glitches. it's reliable and the performance has been good. 

The scalability is great. I would rate it 4.5 out of five. 

We have around 40,000 on the solution currently. Users are varied. It's everyone from the CEO and CIO to CEO normal users, salespersons, marketing persons, et cetera.

We do not plan to increase usage at this time. 

Our team handles all of the troubleshooting. I've never been in touch with technical support. From my team members, I've never heard anything beyond sometimes answers getting delayed, however, they always seem eager to help. 

Positive

Earlier, the solution we were using was MobileIron. MobileIron Is almost the same. However, among the two solutions, Jamf is the market leader. That's why we thought we'd go with the Jamf and then try it out.

I would rate the implementation process four out of five in terms of ease of deployment. It's not a new environment. Although it was new enrollment, we moved from MobileIron to Jamf. And the migration was smooth. The implementation was also smooth. 

First, we did the POC. Then, we implemented the same settings, et cetera, whatever we had in the MobileIron. We implemented those things in Jamf. After that, we just moved the users from the pilot phase and started the rollout for the business users.

In terms of the term that handles deployment and maintenance, initially during the implementation, as we have to manage both environments, MobileIron's and the Jamf's, the number of team members were around seven or eight. Now, we have dropped down to four.

While Jamf and Apple did help us a bit, we handled the implementation ourselves in-house without a consultant or integrator. 

I have not seen a direct ROI. 

I cannot speak to the exact costs of the solution. 

We evaluated Intune also. However, Intune at the time was not the market leader. That was around late or mid-2019. At that time, Intune was not very mature as compared to Jamf. We were using AirWatch also. We evaluated AirWatch and Intune along with the Jamf.

I'm not sure which version of the solution we're using.

In my organization, we have lots of Mac devices. I always give the advice to my colleagues or my friends that if you have more Mac devices, then definitely go with Jamf, however, if you're not using Mac devices and you have fewer iOS devices it may not make sense. 

I'd rate the solution nine out of ten. It is a solid product.

Jamf Pro is an Apple device management solution. This software will allow you to manage and deploy small and extremely large Apple device deployments for any size company. 

Jamf Pro will give you full management control available by Apple for Macs, iPads, and Apple TVs. With this software, you will be able to ensure devices are secure, compliant, and set for your users in any environment. 

Best of all, this can be done remotely and without the need for much user interaction. Without this product, I would not be able to support the over 7,000 apple devices I have spread across 11 different sites. 

I led districts deploying full one-to-one device rollouts of MacBooks and iPads back to the days before there even was a product called a MacBook Air and iPads were still very new. 

I have seen the struggles and rewards of one-to-one deployments and JAMF has been there every step of the way. As the years have gone by and I continued using JAMF, I watched as it grew in popularity and reliability. Through it all, I can honestly say that the company and the product are strong factors in why I have stayed in Mac Administration for as many years as I have. 

The product itself gets better year by year. In the early days, there were some shaky deployment times and bugs, but they have always been quick to patch and offer top-level support for any issues that we faced. Nowadays JAMF is day one support and deployment-ready. 

When managing over 6,000 Apple products across 11 sites that is a must! Users want the latest and greatest from Apple, and JAMF makes sure we can offer that but also keep machines compliant and secure with day one compatibility. Speaking of compliance, JAMF gives us all the tools we need to make sure our devices are locked down and can only be used by the users we assign them to. We also have all the tools needed to keep their data safe and secure. If a device goes missing, we can use the toolset in JAMF to lock, locate and recover the device. 

I honestly cannot say enough positive things about this product and company. The size of deployment I have been able to deploy and refresh yearly would have simply been impossible without JAMF. There may be other MDM solutions out there, however, none of them have the full feature set that JAMF gives me to keep my end-users and machines in a happy state.

JAMF is more than a product though. It’s a family of Mac Admins who love Apple. JAMF is both the company employees and their customers together. We all support each other through the community forum called JAMF Nation. Users can offer tips and support to one another, report bugs or concerns, and simply geek out about Apple administration. 

JAMF employees also join in there and connect in ways I have not seen other companies do. They even have a site called JAMF Heroes that allows employees and customers to connect even more deeply in an almost Facebook kind of fashion while keeping it focused, fun, and professional. Calling support is also a win as I have always gotten top-level support and my issues or concerns are resolved quickly and efficiently.

In closing, JAMF is more than a product or company. It is a family and is simply a must for anyone who has Apple devices in their organization and wants them to be safe and secure.

The ability to lock down devices and ensure data stays with the user is great. 

Also being able to enforce CIS recommendations is a must! Jamf Pro gives you full management control over Apple devices and the services available on them. 

The ability to put a device into a lost mode state that will report locations as it checks in has allowed us to retrieve so many lost devices. 

Finally, the ability to support OS releases on day one has been key to keeping our users up to date and retaining full management over the devices. 

This is a hard one as honestly, I'm happy with the state of the product. There are wish list items so I guess I can go over those. I would love to be able to save a Lost Mode text layout. I use the same message all the time and it would be nice to have a populated message I can save in those fields. That's not a very big deal, to be honest. 

It would be amazing if they would give Apple TV management its own space in Jamf Pro and not just mix it in with devices. This is due to the fact that I manage these devices very differently and have to exclude them from things all the time. Again, this is a very small issue though. 

I have been using The JAMF Pro Software for more than ten years now. 

For me, Jamf Pro has been extremely stable. 

Jamf Pro is extremely scalable for any size needed. 

There are a lot of support options with Jamf Pro. Phone, email, Helpdesk, Pro, and baseline. 

Positive

The setup is a breeze with the jump start program. A Jamf Pro rep will get you up and going right away. 

Always ask for the best deal they can offer. There is special pricing available for particular businesses. 

Jamf Pro was in place before I started.