Jamf Pro Reviews

We are actually a service provider. Most of our clients are using Jamf.

The main use case is only with Macs. If you want to manage a complete Mac, For example, similar to how we do in a CCM for our core Windows devices, if you want to do that with Mac, then the Jamf tool is the best tool. You can manage everything for Mac devices.

It's a good product. From the reviews that we are getting, the feedback from the client, the tool is very good on the Jamf side - especially for the Macs. 

The initial setup is simple. 

The stability is good.

The solution offers a nice, updated UI.

For Windows, we have a reset option. We'd that option available for Mac. That will be great. Since we don't currently have that, the alternative takes up a lot of time and requires an engineer to visit, get a hold of the laptop, and reinstall the operating system. If we could do this as a reset and have the option to handle it remotely, that would be a big improvement. 

I've been using the solution for more than four years. 

Clients always look for a kind of solution with no issues reported and also they want a kind of zero-touch deployment that doesn't need any user or any engineer interactions for the enrollment. This solution is perfect for this.

In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows. Otherwise, we don't interact with them. Everything, all the instructions, are already there in GitHub. Reaching out would be a very rare case. If any new setup needs to be done or any new whichever is not available in GitHub, definitely we'll reach out to Jamf. Otherwise, it's zero-contact.

We also use Microsoft Intune.

The initial setup is simple, actually. We just need a Jamf URL and a basic connection. I'm just talking about for setting up a cloud instance. Since everything will be there in the cloud, you just need the URL, the Jamf cloud URL, and admin credentials. The APNs certificate is required. That allows them to enroll your device. After that, there are so many options; the configuration profile, et cetera, needs to be created. That's a different scenario. However, in general, the setup is fine. 

A Mac deployment usually will take three to four minutes. It's quite fast. However, it depends on how you're configuring it. If you have the URL and if you have the username and the password, you can do it immediately.

From the user's end, it will take some time in situations where a user is not familiar with the enrollment process. There'll be follow-ups with the documents. If you are an engineer, it's easy, it's minutes, and it's fast.

How many engineers you need for deployment depends on how big the project is. It depends on the devices. We do have a client where we have around 18,000 devices. For that, currently, we have four engineers and they're easily managing it.

We are a service provider. We support various companies that need assistance with their Microsoft, Macs, et cetera.

Aside from the lack of a reset option, the solution is great and I would recommend it to those using Macs.

I'd rate the solution at a nine out of ten.

My team use this solution to provide end-to-end support on our managed Mac fleet. This includes doing OS updates and upgrades, application deployments, configuration settings and outlining.

Jamf Pro has been the best solution in the market to manage Mac fleets for our organization.

This is an advanced solution which is ahead than any other vendor. There are no particular areas for improvement.

We have used this solution for one year.

This is a stable solution. 

We opted for the cloud version of this solution as it is scalable. We are currently supporting 1000 to 1500 devices and we will be scaling this to 6000 Mac devices.

When we have needed assistance, the technical support has been good.

We have previously used open source solutions to manage Mac fleets but they became outdated and support was limited. We did a product evaluation for three or four different products, and found Jamf Pro the best in the market. Previously we were using Puppet and Monkey. 

It was combination of being straightforward and complex. It took some time to set up the environment because we had to migrate the configurations and applications to Jamf. This took three months. 

We had a trusted partner to do this migration, but our team worked with them for three months.

We have signed a licensing contract for three years. There is an option to buy an annual license subscription, but we opted for three years as it came with a 25% or 30% discount.

Jamf Pro are the trusted partners for Apple. So they are the first one who implement any technical changes that Apple is making. Jamf is the first product to ensure those changes are getting replicated or getting affected and getting implemented actually in their product.

We use the product to manage everything Apple, including MacBooks, iPhones, and iPads.

In general, it just has allowed us to deploy Macs and iPhones easier and more securely to our end users. We can also maintain software updates.

The ease of use is very good. Patching is also really easy with the tool as well.

We found the initial setup to be simple.

Anything could always use improvement. The patching can definitely use a little bit of improvement. They should make it a little bit more automated. That's the only thing I would say could use a little bit of enhancement.

I'd like to see more security-based profiling. One of the other competitor products, Kandji, has an entire section of pre-built profiles for things like initial security requirements. You can just pick the security requirement and then implement it. You don't have to code it all up as you do with Jamf, since they don't have that feature in there right now. If you're going through major security changes in your company. 

I've used the solution probably for about six years at this point.

The product is about 100% stable. It's the best solution in the industry.

We've had no issues with scalability. You go from a small number of devices to thousands of devices, and there's no change. There's no slowness or anything like that. It just continues to function.

We have about 700 iPhones, and about 250 to 300 MacBooks right now, and user roles range from developers to CEOs.

We will increase usage. We always have a desire to increase usage, however, we have a choice program in place for our users. Therefore, if a Windows person wants to switch, when their time is ready for a refresh, they can choose a Mac device.

There are no issues with support. I've always had great service with them.

We used Workspace ONE by AirWatch for iPhones, and we switched due to the fact that we wanted a single solution to manage all the back Apple devices.

The solution's initial setup is very straightforward. They also provide a guide for you to come in, and they help you with everything from start. 

It was already in the current company I work with. It was already deployed in the previous one. We did it in a pilot project for about a month, and then we were able to move it into production pretty quickly. It all depends on your skill level. When you bring the vendor in with their sort of prep package; they do it in about four days with you.

We have a first-level service desk. We also have first-level desktop support, and then third-level would be me. I'm probably the only one with a lot of Macs or Apple experience, therefore, I'm probably the single person maintaining it other than like the basic day-to-day stuff, that the other people do.

This is my second company using it, so I didn't really need any assistance to get it going.

ROI is always hard. With Microsoft solutions, everything's baked into your 365 licensing, including Intune. It's hard to break out the licensing, like an ROI properly due to the fact that Microsoft doesn't do that. They just have the one-time costs for everything Microsoft these days.

We only really look at the numbers once a year. I would not say it's the cheapest solution on the market, however, I would also say you get what you pay for when you sign up for any of these services. While there are cheaper ones, I would also say the cheaper ones are the cheaper ones across the board, so it's not necessarily great to go with the cheaper solution.

There are no extra fees. Once you have that in place, you're pretty much good to go.

We did not evaluate other solutions before choosing this product.

I'm just an end-user.

I would advise users to definitely go with a Cloud solution if they can. It just makes life that much easier.

I'd rate the solution at a nine out of ten. I've used it for a long time. I've never had a problem and it works great. That said, I could see there are a couple of little things that they could do, to definitely improve the product.

Our two-person IT team uses Jamf to manage more than 10,000 macOS and iOS devices across the globe. We use it to manage all Apple devices from new mergers and acquisitions. 

Jamf Pro centralizes management for all corporate Apple devices, and Jamf Self Service has helped us eliminate unnecessary help tickets. We opted for Jamf Cloud, which has reduced our workload because Jamf takes care of all the maintenance, upgrades, and backups. 

The solution's tightly integrated workflows have made it easy to deploy, manage, offboard, or reissue a device. Jamf also offers support for the latest Apple OS and hardware on the same day they are released.  

Automated Device Enrollment workflows are great for zero-touch deployments, vital in the current global context. With Automated Device Enrollment workflows, we can deploy new Apple devices directly to end-users without help from the IT support team.

Jamf Pro and Intune conditional access integration also offers secure access to corporate data. Jamf Connect allows us to integrate and manage cloud identity providers locally on Macs. We can also integrate Jamf Pro and Jamf Protect for great remediation workflows that ensure the devices stay secure and compliant.

It would be nice if Jamf added an onboarding tool integrated into Jamf Connect during the automated DEP enrollment workflow. It would also improve the user experience if Jamf integrated native macOS notifications, with the option to interact within the notification center.

The Jamfhelper tool could be enhanced with features like a progress bar, dropdown list, and shutdown deferral. Also, it would be really great if we could get an option to export policy logs for reporting purposes.

We've been using Jamf Pro for more than seven years.

Jamf is really stable.

Jamf's scalability is good.

Jamf Support is great, and they provide premium 24/7 support, with a dedicated support engineer as well. It's been a great experience so far.

Positive

We formerly used VMware AirWatch earlier, but we switched to Jamf because AirWatch didn't support the latest Apple OS and hardware releases. Also, VMware's support and user community weren't as good as Jamf's.

The initial Jamf setup was straightforward, but we had to tweak things based on our requirements and existing environment. We had help from Jamf Professional Services and Support during the initial kickstart session.

We opted for Jamf Professional Services, and they helped a two-person in-house team, including me, implement the solution.

You'll see a return in three to five years.

You can find Jamf's pricing online, and I would recommend contacting their sales and support staff to see if they can offer any additional discounts.

I rate Jamf Pro 10 out of 10. It's a great product, and I think it's the gold standard for Apple enterprise management.

We need remote hardware and software management. We are a half on-site half offsite workforce over two office locations. We need to be able to deploy hardware and software catered to each department at a quick pace. Jamf works perfectly for this. 

The ability to script executions of CLI-based solutions is second to none.

We needed an MDM solution that would meet our InfoSec needs on data/hardware/software deployment. We also needed a way to revoke the same data/hardware/software if required.

Jamf filled all of these needs.

The solution allowed software deployment without having to use admin credentials and remote control sessions. Jamf cut the time it takes to deploy a new machine to a new user. We are able to group departments quickly and deploy the correct work environment every time.

Jamf also keeps a store and list of our available software titles that the end-user can choose from if needed. Once they find the title they need they can download and install it on their own without creating a ticket with the IT department. This saves us a lot of time.

The self-service portal and auto-enroll are great.

Self-service has reduced the number of your support tickets incredibly. End users are able to search for and find available and approved software and download and install it themselves. This has saved time for both the end-user and the IT department.

Auto enroll is a fantastic feature integrated into the system. We buy direct from Apple. Once purchased they are entered automatically into our auto-deploy script. It keeps our equipment safe and reduces the time from Box to EU.

An easier way to deploy Full OS upgrades would be a great start. For use to deploy Big Sur we needed a bunch of scripts and two different ways to deploy. Once Monterey came out our script no longer worked. If Jamf could work with Apple to get the App Store deployment of the OS upgrades to work that would be great.

Another feature that would be great would be a way for an App Store Application deployed by self-service to be forced to update to the latest on the App Store. Many apps, especially Office, lag behind and an uninstall and reinstall is required to fix the issue.

They need to scale the self-service header.

I've used the solution for six years.

I have not had one problem using the Jamf Cloud solution.

It scales well.

Support has been great for the few times I had to use them. They offer a very quick response. 

Positive

We did not use a previous solution. We imaged all the machines.

We used a kickstart consultant.

The vendor we used was very capable.

I'm IT. I don't concern myself with ROI. My concern is keeping the company running. Cost is a factor, however, uptime is more important.

The cost is average. The setup is not that bad. We used one of Jamf's quick kickstart consultants to get us going.

I had used Jamf at a previous job so brought it over.

I'd advise potential users to just get it if you manage Apple Devices.

In India, most enterprise customers who adopt Apple as a platform prefer Jamf Pro as a solution. It offers a wide range of features and user productivity solutions, including Jamf Connect and Jamf Protect. 

Many enterprises use it to manage their Apple fleets, especially those who are premium customers and can afford the price.

Enterprises prefer Jamf as it enhances the user experience, especially during onboarding. For instance, branding and customization features allow organizations to centralize messaging and even play videos with CEO messages on the login window, providing a seamless experience for employees.

One valuable feature of Jamf Pro is Jamf Connect, which helps synchronize passwords from Active Directory to Mac. Another is customization and branding, which are crucial in the enterprise space, helping organizations deploy their vision on Apple devices.

Jamf Pro should be standardized into one MDM product to make it more affordable and accessible. The App packaging process is time-consuming and could be improved. Additionally, the user interface is somewhat complex for first-time users, and streamlining it could enhance the overall experience.

I have been working with Jamf Pro for four to five years.

Stability is excellent. I would rate it ten out of ten.

Scalability is also excellent. I would rate it ten out of ten.

Once the solution is deployed and purchased, Jamf provides good support. I would rate their support nine out of ten.

Positive

Many customers already using Intune to manage their Windows infrastructure are open to exploring Mac management using Intune as well.

The setup process is simple. However, having three different products like Jamf Pro, Connect, and Protect can complicate license activation. A centralized activation process would improve the experience.

Many partners sell the solution and move on, offering limited resources for ongoing support, which impacts the activation and deployment experience.

Jamf Pro is considered a premium solution, and pricing can be a significant factor, especially in price-sensitive markets like India.

We have conducted numerous POCs with Intune, which provides a cost-effective alternative bundled with Microsoft's volume licenses.

I recommend Jamf Pro for enterprise customers, but for those already using Intune and looking to evaluate Mac, Intune may be their preferred choice.

I'd rate the solution eight out of ten.

We manage macOS and iOS devices using Jamf Pro. We are a K through 12 school district and have single users and shared devices. We use Jamf Pro to set up and keep all our Macs and iOS devices up to date and make sure all our corporation's software is installed. Jamf has the ability to not only deploy configuration profiles but also deploy management policies. This allows for a total deployment tool to manage all aspects of our fleet.

Jamf has given us the ability to manage and make live changes to our entire fleet at a click of a button. At any time, I can see a user's devices, what their IP is, what apps they have been using, and any pending software updates. This allows us to give real-time updates and reports to management and allows our IT staff to better assist our end-users in our organization.

Policy management is very valuable to us. It can do so many things - from setting up accounts to installing new software or just editing a .plist file. It can do it all! 

You also have Jamf's recon tool that keeps your inventory up to date and allows you to pull real-time reports of your devices. 

With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.

The mass update management tool could be better. We need the ability to tell Macs on next check-in to run all software updates that are pending and authenticate this via bootstrap and root. It should offer a run-on login window so no client needs to be logged in.

There needs to be a mass policy change tool. We would like the ability to make changes to multiple policies at the same time. For example, 50 Printer policies for different printers. We'd like to be able to change the scope or change the driver on the policy en-masse.

I have been using Jamf Pro for five years. 

The product is very scalable! There are tons of API integration and add-ons. Also, Jamf has zero-day support and is always adding new things.

Jamf is fast to reply and if the person you get doesn't know the answer they will stay with you through the process and help you find the answer.

Positive

We used Meraki MDM. We switched as it could not do everything we needed and we needed a complete management solution. 

New users should make sure they pay to do the onboarding, and then, once onboarded, attend Jamf user groups and join the Jamf Heroes group.

We did not evaluate other options.

The primary use case of Jamf Pro is for managing Apple devices such as MacBooks, iPhones, and iPads. 

It allows us to deploy and configure software, set security and compliance policies, inventory devices and their configurations, and manage device deployments and updates. 

We are using Jamf Connect in our environment to provide a seamless, secure, and user-friendly connection to the company's resources for Mac users. 

It helps to manage user authentication, password synchronization, and the creation and maintenance of local accounts on macOS devices. It also enables users to easily access resources such as corporate networks, cloud services, and applications while ensuring compliance with security policies and regulations.

Jamf Pro allows us to manage all Apple devices from a single interface, making it easy to deploy and configure software, set policies, and inventory devices.

It allows us to set security and compliance policies to help protect devices and data, such as requiring passcodes, encrypting data, and disabling certain features.

We can now easily deploy software and updates to all devices, which can help users stay productive and avoid interruptions due to software issues.

Jamf Pro helps to automate the management process of Apple devices and reduce the number of support tickets and the need for manual intervention.

The most valuable aspects include:

The self-service portal. With the self-service portal, users can install apps, handle settings, and even enroll their own devices, improving their experience and reducing the IT workload.

Reports and inventory. Jamf Pro provides extensive inventory and reporting capabilities, which allow IT administrators to track the device's status, compliance, software inventory, and many other aspects, this can help to identify trends, and issues and take proactive actions.

Automated Software Distribution. Jamf Pro can automate software deployment, updates, and inventory of software licenses, this can help users stay productive and avoid interruptions due to software issues.

Improvements could include:

Integration with other systems. Jamf Pro could be improved by providing more out-of-the-box integration with other systems such as Active Directory, Single Sign-On (SSO) solutions, and other IT management tools.

Advanced Automation. More advanced automation options like scripting and API integrations could help to automate more complex processes, increase efficiency and reduce human errors.

Cloud Management. Some organizations may prefer to manage their devices through the cloud, and it would be beneficial for Jamf Pro to include cloud management capabilities.

However, Jamf already has a very comprehensive solution.

We have been using Jamf Pro since May 2021.

We did use Matrix42 with Empirum. It is no MDM.

We looked into Silverback from Matrix42. They offered bad UI.