Jamf Pro Reviews

We use the product in a higher education environment that was completely unmanaged before Jamf. We have 8,000 devices in total that are now being gradually enrolled.

It's allowed us to manage our fleet and patch management. It has secured our devices and connected with our Mac users like never before.

The self-service is invaluable to the user. It's somewhere that the user to go and get institutional resources like software, bookmarks, or IT tools to help them.

Jamf needs to get an inbuilt remote support tool to allow the admin to remote into machines. At present, you can use third-party remote apps, however, a Jamf one would be better. Currently, Jamf allowed for TeamViewer integration, however, TeamViewer is very expensive these days and not worth the money they now charge.

I've been using Jamf since August, and I'm hugely impressed by the level of detail you can configure.   

We previously used Intune, which was not good enough for Macs.

Intune was evaluated as we already had it in use. However, we deemed it not suitable for our Mac estate.

I am the administrator of Jamf Pro in my environment. We use Jamf Pro as an MDM solution for our Apple products. 

We use Jamf Pro to manage Apple Mac computers and Apple iOS devices. Jamf Pro does have the ability to manage tvOS devices as well. 

We have integrated Apple Business Manager into any device that is purchased from an authorized vendor will automatically get enrolled into Jamf Pro upon initial start-up. We then can integrate it into our IDP solution to make sure that our users are authenticating on the devices during enrollment. 

Jamf Pro has allowed us to go from a reactive team to a proactive team. We know that our Apple products are managed safely and securely. 

The integration of our IDP has been crucial as well. During enrollment, a user will be asked for their credentials, then Jamf Pro assigns the device to that user. This makes it easy for an administrator to quickly know who has what devices. It also makes it easy to ensure the right people get the right software when needed. Jamf Pro is awesome. 

Configuration Profiles from Jamf Pro are awesome. They are managed settings coming from the MDM that the user cannot change. We can set configurations on the devices that are permanent until we make changes inside the MDM itself. A great example of a configuration profile that we use includes the FileVault payload. We can enforce encryption on the computers while also escrowing the personal recovery key inside Jamf Pro. If a user ever forgets their FV password, we can provide the key that is escrowed. 

A dark mode would for sure be appreciated. Continuing to include what Apple allows via MDM is key as well. As new features are released, Jamf Pro is right there, making them available to manage through Jamf Pro. Another feature that Jamf Pro is continuing to grow on is App Installers. This is the ability for Jamf Pro to install and keep up-to-date software titles on the computers automatically. No more having to package and upload to Jamf Pro to edit Patch Management policies to keep your users updated, Jamf Pro does the heavy lifting here. 

I have been using Jamf Pro for about eight years. 

We use this program to manage all of our Apple devices in our different locations. We have Zoom rooms set up that use iPads that we configure to stay in single app mode so users are unable to change anything. 

We also use it to manage the kiosk we have set up when we have guests. We have also implemented a BYOD policy where we have users sign up with Jamf and it allows us to push apps from our business to their phones. It's nice. We also make sure they select the "personally-owned" option so we don't accidentally take full control of their device.

It has made our day-to-day job so much easier since implementing Jamf Pro at our company. We have a simple to use one-stop-shop for all our Apple devices. We can manage all our Macbooks and see what apps are installed or even see what macOS version they are on. Then we can remotely force install the newest version of the macOS and either allow the user to upgrade on their own or force it to upgrade then and there. Jamf Pro is great for lost devices as well, they have a "Lost Mode" command that will ping their last known location and even make a noise.

The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. (We also have the ability to manage desktops and AppleTV devices if needed). It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf. 

Another great feature is the ability to set all different kinds of restrictions on the devices. We can block certain settings, the App Store, or even specific apps! We can even do the opposite and only allow selected apps.

It's really hard to figure out anything that needs to be improved in Jamf. They do everything so well and they are constantly updating the system. 

Since we are in the cloud, it just updates automatically and little bugs/glitches are always being fixed. 

Apple does block certain actions from happening or disallows Jamf from making certain changes. This is the only true issue I can see, which is not truly a Jamf issue. I would just hope that one day Apple will allow Jamf to make changes to the screen sharing changes so that way we can fully support remote employees. 

I have been using this solution for almost two years now.

Support is great. They have multiple ways to contact them and are fairly responsive. They will also follow up a couple of times before closing the ticket due to no responses.

Positive

We primarily use the solution for MDM management of over 5500 iOS devices and 300 MacOS devices.

The ease of use and access allows us to manage all of our devices collaboratively.

App deployment and smart groups allow for intuitive distribution of content.

I really hate updating certificates and I would love to see more integration with ASM and ABM.

I've used the solution for seven years.

The solution seems to be stable, especially when using it as a cloud-based solution.

The solution is tremendously scalable.

Jamf customer support is always available and prompt. They are very helpful.

Positive

We have always used Jamf.

The setup was as easy as contacting our Jamf team.

The solution was implemented in-house.

I'm not sure what the ROI is for us at this time.

It is realistic in terms of the setup and costs.

We did not evaluate other options first.

Jamf is the best available MDM solution for Apple devices and there is no comparison in the market. 

I have been using Jamf services for years and am happy to say that Jamf welcomes more and more capability to its product line.

There is also zero-day support to all new Apple OS.  

I would recommend Jamf to you if you need solutions for software delivery, hardware and software inventory and its usage, cloud-based services, role-based administration and audit reports, cross-platform support, its ease of use, simplification, automation, integration and patch management. 

We would also take some time to look at additional product cycles around Jamf Pro, including Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management. Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Jamf brings the best MDM solution along with the best end user experience. As a product, it is best in class. I like the product overall, including its services like policy for deployment of apps, scripts, integrations, or configuration profiles which gives you granular control allowing you to make sure the device is compliant with respect to OS hardening standards. 

Jamf Service empowers the users with the self-help capability to install, uninstall, or reinstall an application on their own - along with Quick Link Bookmarks or ebooks and its seamless integration with Mac App Store apps. I see Jamf as a robust product with a high amount of customisation, integration, and automation. It has a very big and ever increasing community which is always there to help you.

Listed below are a few improvements Jamf Pro brings to our organization:

• Improved compliance and risk management
• Improved business process outcomes
• Internal/operational efficiencies
• Innovation
• Improved business process agility
• Improved customer relations/service

Below are a few of the most valuable features which are also key factors as to why we choose Jamf Pro:

• Strong customer focus
• Product functionality and performance
• Strong user community
• Strong consulting partnership
• Strong services expertise
• Product roadmap and future vision
• Breadth of services

IN addition to Jamf Pro, I like Jamf Connect and Jamf Protect. Jamf Connect is a cloud-based solution that streamlines Mac authentication and identity management whereas Jamf Protect is an endpoint protection solution built exclusively for Mac devices.

Every Product line or service has some issue. What is important for me is how soon they can provide a fix as this will reduce the overall impact in my environment. At times we see Product Issues (PI) in Jamf Pro - namely bugs - however, Jamf support is good at fixing the issue, and if they do not have any immediate fix then at least they provide a workaround until we have a fix available from Jamf. 

The patch management needs improvement in Jamf Pro. That said, I can see it in the roadmap.

I have been using Jamf for six-plus years now.

We didn't have any previous MDM solution as robust as Jamf Pro.

Jamf Pro brings in cost-based solutions which are scalable for any small, mid, or large-scale organization.

Yes, We did evaluate Microsoft products, however, Jamf Pro just nailed it.

Below are a few product's capabilities:

• Patching
• Software Distribution
• Inventory and Software Use
• Scalability
• Administration and Usage
• Customization
• Integration
• Cross-Platform Support

We use it to manage all the devices in a bank for South Africa, as well as some African countries.

We're one version behind because they just released the previous version on Saturday. So, we're just waiting for the cloud to be upgraded, and then we'll upgrade. We have an on-prem installation.

The DEP enrollment is quite good. We're planning to migrate to the Jamf cloud this month.

It is good for the management of Apple devices.

We had some issues with its integration with other products, such as Intune. There were some issues with the way you have to register your device into Intune.

In terms of new features, we're quite happy with its existing features. We do use all the new features that come out, and there is nothing specific that we require.

I have been using this solution for more than six years.

The product is fine. We seem to have intermittent network issues, but there is nothing related to the product that we can identify.

It was very easy to scale. We have about 970 odd devices. We have MacBooks and just over 600 iPads.

We have been in touch with them quite often. When we have issues with APIs not working, we just log our calls. We don't have any issues logging calls and getting support. I would rate them a five out of five.

Positive

We have only been using Jamf. We had Casper before Jamf came out.

We also use Intune, but it is only for the registration of the device. We don't manage it via Intune, so it is just for conditional access.

We had the vendor flown in from France to South Africa, but that was many years ago. We had the JumpStart to set up our environment. We were very satisfied with their service.

In terms of maintenance, we have a DR environment, as well as our prod environment. With the number of upgrades that Jamf pushes through, it is quite a mission to get everything upgraded. Hopefully, we will get to the cloud soon, and that infrastructure will not be on us anymore. It would be managed by Jamf.

The only thing that is kicking us a bit is the rand to the dollar exchange rate. It is priced in dollars. Every time the rand goes worse, it just costs more. I would rate it a four out of five in terms of pricing because it is very unpredictable because of the rand to the dollar exchange rate.

There are not really any additional costs. We are looking at other products within Jamf, such as Jamf Connect and possibly Jamf Protect. Our vendor is looking at the business licensing model because at the moment, it is used as a device license, not as a user or business license.

We are very happy with the product. It works well. We're three people looking after it, and it's not that difficult to run and maintain. Some of the things always need to be changed with the new versions of macOS coming out, but otherwise, it is going well.

I would rate it a 10 out of 10. There is no problem, and it is doing well.

We use Jamf for zero-touch deployment and handling our customers' hardware and licenses. We use it for all the things you use device management or enterprise mobility management systems for, but it's not an inventory in our case. We use it mainly for zero-touch deployment with customers who operate worldwide and the headquarters can be in Sweden, England, or Germany, but the users are all over the world. 

Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much.

I'd like to see Jamf add Unified Endpoint Management, but it's not going to happen. It's too complex. We tried that for so many years, and no one can do this for Windows and macOS. It can be done with iOS, but that's not the case here. If you want device management for a real laptop operating system, you need two systems. They're very different.

I've been using Jamf Pro for nearly seven years.

The cloud version of Jamf Pro is extremely stable.

Jamf Pro is scalable. We have upwards of 50 customers, one of which has 200,000 users, and it's working, but our largest deployment is about 12,000 users. 

Level 3 support is okay, according to what I hear from that department. When it's a level 3 question, no one expects that we will have the answer in one or two days, but sometimes it can take one or two weeks or even a few months. Generally speaking, we get the support we need. 

We've worked with Intune. It's much harder and takes more time to provide the same level of customer experience with Intune that we can offer with Jamf Pro. We can do a lot more scripting for the end-user with Jamf Pro than we can do with Intune, and it takes more time.

For someone who's familiar with device management and designing this type of environment, I wouldn't say it's hard to set up Jamf. It can take anywhere between two days and one month, but that depends on the type and size of the customer. 

We've been in deployment for about 12 years, and we used open-source products initially, but now we need zero-day support for Apple, and the only good product we have found is Jamf. All others have been good for one or two years, but they stop delivering and maybe disappear. 

Jamf is still there after all these years, and they continue to improve the product. With Intune, Microsoft decided not to offer device management for the macOS. Instead, they chose to have Intune integrate with Jamf. 

The main use case is for device management.

One way the solution has improved the organization is through deployment. Deployment used to be a big hassle, and now it can be done remotely. Even before the goods are given to the customer, it is configured for them. So, when they open, it's ready for them as an enterprise. All the software is there. They just need to switch it on and it's configured automatically. They don't need to configure all security features, software, patches, whatever is there on their system. It can be remotely managed, including security, and everything is a part of it.

One of the key features that I liked the most and a lot of the customer value as well is the geofencing. Geofencing is geographical locations. If the device is on a particular premise, then the policy applies. And when the device is not there, the policy goes away.

As far as what Jamf does for a partner like us, we are happy with it. Single sign-on was something which was not there before. They have it now. The product is quite mature. What we look forward to is for Jamf to go beyond Apple. But I don't think they will go that way, because that is a differentiator for them.

I have been working with the solution for at least five years.

The solution is very stable. We don't have any major issues.

The solution is very scalable. Most of the usage for this software is in education and in healthcare.

Customer support from Jamf is fantastic. Whatever their SLA and commitments are, depending on what support package the customers wish, they're there.

You need to have Jamf certified people on board for the initial setup. It's much easier once it is applied and managed by the IT team. It's not very difficult for them. 

Deployment takes from 15 minutes to one hour, depending on if the profile is already created. It also depends on connectivity and other things.

We deploy the solution ourselves, and we do have support from the manufacturer as well as Jamf. After that, it takes two people for maintenance of the solution.

The price is on the Jamf website. It's known to everyone. They have a standard pricing model which they follow, and it's global.

For others thinking about trying Jamf, I think seeing is believing. Look at the product and evaluate it first before going for the product. They have a fantastic team and channel partners. Businesses can always approach either Jamf or a local channel partner in their respective country, and they can go for a small POC setup which Jamf will be more than happy to do for them in their respective countries. I'm sure the evaluation, the product demo team is very good, and they should be able to take care of most of the customer concerns and whatever they're looking for.

I would rate the solution an eight out of ten.