Jamf Pro Reviews

We are actually a service provider. Most of our clients are using Jamf.

The main use case is only with Macs. If you want to manage a complete Mac, For example, similar to how we do in a CCM for our core Windows devices, if you want to do that with Mac, then the Jamf tool is the best tool. You can manage everything for Mac devices.

It's a good product. From the reviews that we are getting, the feedback from the client, the tool is very good on the Jamf side - especially for the Macs. 

The initial setup is simple. 

The stability is good.

The solution offers a nice, updated UI.

For Windows, we have a reset option. We'd that option available for Mac. That will be great. Since we don't currently have that, the alternative takes up a lot of time and requires an engineer to visit, get a hold of the laptop, and reinstall the operating system. If we could do this as a reset and have the option to handle it remotely, that would be a big improvement. 

I've been using the solution for more than four years. 

Clients always look for a kind of solution with no issues reported and also they want a kind of zero-touch deployment that doesn't need any user or any engineer interactions for the enrollment. This solution is perfect for this.

In very rare cases, with the type of implementation we use, we used to get support from Jamf, from Windows. Otherwise, we don't interact with them. Everything, all the instructions, are already there in GitHub. Reaching out would be a very rare case. If any new setup needs to be done or any new whichever is not available in GitHub, definitely we'll reach out to Jamf. Otherwise, it's zero-contact.

We also use Microsoft Intune.

The initial setup is simple, actually. We just need a Jamf URL and a basic connection. I'm just talking about for setting up a cloud instance. Since everything will be there in the cloud, you just need the URL, the Jamf cloud URL, and admin credentials. The APNs certificate is required. That allows them to enroll your device. After that, there are so many options; the configuration profile, et cetera, needs to be created. That's a different scenario. However, in general, the setup is fine. 

A Mac deployment usually will take three to four minutes. It's quite fast. However, it depends on how you're configuring it. If you have the URL and if you have the username and the password, you can do it immediately.

From the user's end, it will take some time in situations where a user is not familiar with the enrollment process. There'll be follow-ups with the documents. If you are an engineer, it's easy, it's minutes, and it's fast.

How many engineers you need for deployment depends on how big the project is. It depends on the devices. We do have a client where we have around 18,000 devices. For that, currently, we have four engineers and they're easily managing it.

We are a service provider. We support various companies that need assistance with their Microsoft, Macs, et cetera.

Aside from the lack of a reset option, the solution is great and I would recommend it to those using Macs.

I'd rate the solution at a nine out of ten.

I use Jamf Pro to deploy software on my computers in our school and manage them.

Jamf Pro has improved my organization because I can have all my computers up to date on certain software, and it's very convenient for me.

I have found the most valuable feature to be the policies.

 I think there's room for improvement on the automation. For example, uploading a package to Jamf Pro and then updating the policy and other aspects, should be automatic. For instance, if I put a new version of the software, version 11 and the previous one was 10, Jamf Pro should be able to recognize if there's an update and update the policy automatically. It's not a big deal, but I think there's room for improvement.

There are a few additional features I am looking for in the next release. There should be a better way to implement malware protection. I know that Jamf is selling a product to do it, but I think a large part of it can be maintained directly inside the MDM without more cost. I think buying another software to protect the computer is a bit abusive. For instance, most of it can be done by running a script. It should be implemented in a better way.

I have been using Jamf Pro for a year and a half.

Jamf Pro is highly stable. I have never had a day of downtime since I have been using it.

I have found Yannick Jamf Pro to be scalable. I can work with a very small group of computers or I can update 500 of them in a few minutes.

We have approximately 500 people using the solution and they are mainly teachers.

I use it every day and I update the software once a week. Friday is a big day for me for the usage of the solution and for the rest of the time, it's only small maintenance or emergency operations that I use once in a while. Every day I check in if I've had issues or I check the logs for problems with deployments, and so on. I check it all the time, even when I'm not working, I check it on my phone. It's very convenient.

I have never had the need to use technical support. If I have an issue, I go to the website Jamf Nation, which is a community of Jamf users and I usually I find my solution there.

I have used two different solutions previously to Jamf Pro, which were MDM and FileWave. There was a third solution we were using but we had to remove it because it was bought by another software company, and it turned into abandonware. I had to look for another solution because all three that I used previously were not good solutions. Jamf Pro was a good solution.

The installation was very easy. It was done by the software company which I work with. The implementation took one day.

We used an integrator for the implementation and my experience with them was great.

I do the maintenance and support of the solution in my organization.

I did evaluate many other solutions from different vendors. There were approximately six or seven of them. The closest one I found that met my needs was not even close to matching the useability of Jamf Pro. Jamf Pro is very focused on the Mac system, which gives it a large advantage over the competition.

I would recommend those wanting to use this solution to try out the on-premise trial version to see how it works and how you can use it to do deployments. I tried it and it was a real eyeopener. The trial is very good and done well.

I rate Jamf Pro a nine out of ten.

We're moving from on-prem to cloud. It's a significant improvement because our previous on-prem solution for the Apple Mac we quite frail. But the kits we're using were out of warranty, so we were looking for a cloud solution that's easy to manage and partner up with.

For me, the most helpful feature is Jamf's smart groups. I also like the capabilities of the small groups because it gives you a nicer, cleaner, more polished view of your dashboard, and the dashboard is a lot more customizable for an administrator than Workspace ONE. With Workspace ONE, you have to navigate, and it isn't easy to articulate to leadership what it means if you're a non-technical person.

I would like to see Jamf add more training tutorials and documentation.

Jamf Pro, we just bought our own instance about three months ago, and for the last six months, I've been upskilling myself in that space. I think I'm convincing my colleague to reconsider our setup. At work, we use scanners in Workspace ONE because I know that Apigee also offers quite a bit of technology around that space as well.

Jamf is far more stable than Workspace ONE.

I think Jamf is definitely scalable. 

My experience with Jamf support has been quite seamless. When you load a ticket, you get support immediately.

Installing Jamf is pretty easy once you understand how DEP works and how to enroll devices. Zero-touch because we were aiming for a zero-touch environment, and it's entirely in the cloud. I'm not an expert in Jamf yet— I'm still learning— but for me, it was a lot easier to understand than Workspace ONE. Navigation is straightforward. It's not hard to create policies and manage the device. It's a lot simpler to create smart groups, view inventory, and see what the estate looks like. Jamf makes it easier to create a roadmap by giving me that view of where we need to be.

Jamf is quite up there. It wasn't the cheapest solution, but it's reasonable.  Apigee was cheaper than Jamf.

We were looking to put our Apple environment in Workspace ONE, and it didn't work well. It worked when we tried SCCM, but it wasn't something we were fond of based on who our partners were. So we looked at Parallels as well. 

I would rate Jamf nine out of 10.

We use Jamf Pro to automate device management.

The solution has good integration with Google and has high performance for our Mac fleet of devices.

Jamf Pro currently is only used on Mac computers and could improve by having compatibility with other operating systems. We have to use other tools to manage our Windows and Android devices. There could be other improvements but I am still exploring and learning more about the features.

I have been using Jamf Pro for a couple of months.

The solution is stable.

Jamf Pro is scalable.

The technical support from Jamf Pro is amazing.

We previously used different solutions.

The installation was complex. 

We used the help from an implementation consultant team and we went through Jamf's 200 and 300 courses. The courses took one week to complete and an additional four weeks to complete the communication process.

The price of this solution is a bit high but it is worth the money for the features. 

There is an annual license for the use of this solution.

My advice to those wanting to implement Jamf Pro is the process to implement the solution takes a while. You have to go through Jamf 200 and 300 courses first to be able to understand the solution.

I rate Jamf Pro a ten out of ten.

We manage about 2,300 macs in our enterprise. Most of the devices are used by developers.

Right now, we manage only basics in our mac fleet. Like having a compliant mac, get the VPN Anti Virus, Firewall NoMAD, and other basic software on it. Also, users have the option to get additional software via self-service. So, when a user gets a device from us, it is pretty "vanilla" and they can customize the device themself. 

Additionally, we configure the device for printing and proxy usage.

We are aiming to manage a lot more with Jamf, which is certainly possible. At some point, we also want to make the mac available for all users, not just developers. Jamf will immensely help us with this goal.

Jamf pro gives you the best tool to manage your Apple macOS fleet in your company. Unfortunately, Apple is limiting the way you can manage macs compared to how you manage Windows devices. Therefore you need an elegant strategy to manage your devices. Jamf pro helps you with that. The combination of the Apple MDM commands and the Jamf binary helps you to get the most out of it.

Everything Apple does not enable with MDM commands, you can take care of with scripting and custom policies. With that, your options are almost endless for managing your Apple macOS devices.

I have been using Jamf pro since May 2015 and there is no other vendor who does such great work, helping you succeed with your macOS devices.

If you want to manage macOS devices in your enterprise and want to make it as easy for the user as well as for the administrators, you should use the DEP with Jamf Pro. It makes it very easy to deploy a new Apple Mac to a new user. IT does not need to touch the device even once. You could ship it directly from the vendor and all the user needs is an internet connection and their credentials. At the end of the setup, the user has a fully managed and functional Mac to use within the enterprise.

The integrated patch feature is good but needs some tweaking. As of now, there is no option for the user to defer the installation of a patch. You can either give them the option to install the patch through self-service, which needs an active part of the user to do it, or you can force the installation. However, with the force of the installation, there is potential data loss, because an App that you want to patch needs to be closed for it to work. The information explaining that the app will be closed for patching is almost not noticeable for the user.

Therefore we do no use the integrated patch management technology and build our own logic to work around it.

We have been using Jamf Pro since May 2015.

Our main use of Jamf is to manage our ever-growing Apple environment. We are 90:10 Windows to Mac ration environment which means that the adoption rates for macOS are also increasing after our pilot project for our choice program. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment.

It has made the management of macOS much easier and we are able to standardize and have our Macs in compliance. Although we're predominantly a Windows environment we've had challenges integrating our macOS devices but Jamf has made it simple with compliance deployments and when it comes to pushing out security patches and monitoring the devices remotely. It also helps monitor devices in our zero-trust environment. 

Being able to push out elevation policies to users on an Adhoc basis helps us when users are not in the office.

The feature of having dynamic groups that can filter in the computers based on settings/apps/configurations/etc is the most valuable aspect of this solution. Jamf has helped us manage all our devices even remote users that are located in Europe or the States (we're in Canada) it also has helped us have the ability to push security updates and standardize all of our Mac computers in our environment. iOS devices have also been taken into consideration and having both iOS and macOS being managed in the same environment makes it more efficient and effective.

I've been thinking about improvement and I think it would be much advantageous to have some sort of remote desktop application that could be implemented to help the remote workforce during the Work From Home times. Also, I think that there should be some sort of mobile app that will help you manage the devices from an iOS device quickly in case some times you cannot be at your computer. I think that there should also be more integrations with Jamf that could better the intelligence-gathering when making business decisions. 

I first used Jamf back in 2011 and started using it fulltime in 2018.

We didn't have a previous solution, but we use inTune as another MDM to manage our other devices.

I think the pricing could be a little more cost-effective and maybe the training could be a little bit cheaper but other than that if your org is willing to pay for it it's definitely worth it.

No other options were evaluated.

Definitely collaborate with the community. The Jamf nation is huge and always willing to help!

We use Jamf Pro to manage 1300+ iPads for students and teachers, as well as 100+ MacBooks for teachers and several Apple TVs for classrooms. We push out apps and software, manage updates, and restrict content.

We keep our users working and focused on what they should be doing during school, while giving them freedom to do what they want to do in off-hours, in a safe environment. We get alerts when users violate policies and can take immediate action to disable a device if need be. We can also find lost iPads using Lost Mode.

Things are more automated, so we can be much more hands-off while having greater visibility into what is going on in our environment. We used to have to touch every iPad multiple times per year; with the innovations that Apple has come out with that have been implemented by Jamf, like volume purchasing and device-based app deployment, we can set things up to work automatically. Things that would have taken us weeks in the past now take us mere minutes.

With Jamf reset, we can save time at the end of the school year by having the end-users erase the devices for us. This is a recently-added function and the solution keeps getting better and better.

The most valuable features are the restrictions, Lost Mode, Self Service, and full implementation of anything Apple will let MDM manage. Some other MDMs don't offer the full range, but we know if it is possible then we can do it with Jamf. 

There are some features we use, probably not for the intended outcome, but they save us time and effort. We use Lost Mode to lock devices down and call students up to our office when they have violated a policy and we need to search their iPad. Prior to this, when we would call them up they would delete the evidence on the way. Now, we can catch them red-handed.

There are always ways to improve, and Jamf has a great resource called Jamf Nation, which is an online forum where users can report issues, submit feature requests, and vote and discuss issues and solutions. It's all there for Jamf to see.

I think that some of the feature requests on Jamf Nation have been sitting out there for a long time with no movement, showing as 'planned' for a really long time, and nothing seems to ever become of them. That is disheartening, but if it is an easy fix it gets done, and if it would benefit a wide variety of users they work to get it done.

Technical support is in need of improvement.

I have used this solution for more than five years, the length of time that I have been in this position. The school district I work for has used it for eight years.

This solution has become more stable over the last year or so. I remember problems a while back, but now it seems like they are fewer and farther between.

Scalability is great. It has allowed us to grow while saving us time.

Technical support used to be better; the company has grown a lot, and their support has taken a nosedive in recent history. I recommend requesting support through the website and as soon as they reach out, asking to get on a call to explain and show what is going on so there is no confusion and they can get on your page as quickly as possible.

We didn't use an MDM before Jamf.

The setup was complete before I arrived.

In terms of ROI, I think we get a good bang for the buck.

I know that as a school we get a discounted price, which is good because without it we would not be able to afford it. For us, it is necessary to have a good MDM as the demand for technology rises.

We offer software to users via self-service and push applications out for major security releases when needed. We also use it to block software from running.

Aside from software distribution we also use it for management of security settings and monitoring of systems for security compliance.

Without Jamf we wouldn't be able to manage the systems at all. I have looked at many other solutions over the years. I have been a Mac admin, and Jamf provides the only complete solution for managing Macs at large and small scale.

Currently, only a small team manages over 500 Macs with plans for growth over the next two years. In the past, I have managed over 2000 devices with only two administrators. This wouldn't be possible without Jamf Pro.

Self-service is invaluable to our organization; it provides users with the ability to install the software and run scripts that typically require administrator intervention.  

Extension attributes are key for compliance monitoring and overall client health statistics. The ability to get any information from machines via a script is so useful.

Smart groups are important for all of the above and much more; it's so easy to scope items to systems if you know how to create the groups. All of the above are probably the most powerful and useful features of Jamf Pro.

• Patch management is lacking greatly; more options are needed in order for us to consider using it at all.
• An overhaul of how configuration profiles are needed, there are too many issues associated with the current mechanism. 
• I would also say that configuration profile payloads need updating to remove old ones and add new ones.
• I would love to see any update on Jamf admin; it's very much in need.