I am a project manager, so my primary use cases for Microsoft Project are the creation of a work breakdown structure – the time and schedule of the project – and following up on it. I also create reports. We're not using the enterprise solution and are not connected to a PMO.
Advisor - Strategic Affairs at a manufacturing company with 501-1,000 employees
Great user experience; simple to pick up and use
Pros and Cons
- "The features I find the most valuable are scheduling and reporting."
- "They could also work on integrations with solutions like Teams. We have all of our project files in Teams and it is much easier to use for communication than MS Project, but there is no integration of the two solutions."
What is our primary use case?
What is most valuable?
The features I find the most valuable are scheduling and reporting. I mostly do short projects that last three to six months. These are simple projects with a limited team of three to five members. We do not even do updates through the application. We do updates through meetings.
What needs improvement?
The tool currently has a limited number of tutorials now. Those could improve, which would be helpful.
They could also work on integrations with solutions like Teams. We have all of our project files in Teams and it is much easier to use for communication than MS Project, but there is no integration of the two solutions.
For how long have I used the solution?
I have been using Microsoft Project for about three years.
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What do I think about the stability of the solution?
I would rate the stability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
My impression is that scalability is quite good for more complex projects.
How are customer service and support?
We are in a good partnership with their support team. We have an account manager and we have a support team. They're very supportive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried to use Primavera, but I didn't find it as easy to operate in as MS Project. However, that was an older version. I don't know if they have updated or simplified the application.
How was the initial setup?
I would rate the initial setup of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best. It's not very complicated. Even if you download and use the application for the first time, you can easily find your way.
What other advice do I have?
Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CEO at a consultancy with 11-50 employees
Easy to integrate and set up
Pros and Cons
- "We have not had any problems with Microsoft's technical support. We are happy with the support."
- "I would like to see more integrations with another software tool."
What is our primary use case?
We use Microsoft Project in a fairly run-of-the-mill way. Our primary use case for this solution is project management.
What is most valuable?
What I find the most valuable about Microsoft Project is the fact that nearly everyone is familiar with it and understands how to use it. This enables us to use the tool with different customers or partners.
What needs improvement?
I would like to see more integrations with another software tool. The market is more collaborative now, so it is always good to be able to share information between different tools. If a client does not have Microsoft Project, they probably have another one that the solution should have an integration with.
For how long have I used the solution?
I have you been working with Microsoft Project for at least 25 years now.
What do I think about the stability of the solution?
Microsoft Project is really stable. It has been stable for us for years.
What do I think about the scalability of the solution?
I think Microsoft Project is a scalable solution.
How are customer service and support?
We have not had any problems with Microsoft's technical support. We are happy with the support.
What's my experience with pricing, setup cost, and licensing?
We are paying for a yearly license. On a scale of one to 10, with one being cheap and 10 being expensive, I would rate Microsoft Project a nine.
What other advice do I have?
Microsoft Project is a good tool. It is very easy to integrate and set up.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Project
January 2026
Learn what your peers think about Microsoft Project. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
Student at a university with 5,001-10,000 employees
Good for project management, easy to work with, and straightforward to implement
Pros and Cons
- "The solution is stable."
- "It has a bit of a learning curve since there are a lot of features in it, and we haven't really gotten a chance to train through the whole product."
What is our primary use case?
I'm using it to prepare a project schedule, budget the project, and handle resource allocation. I'm checking on if the resources or the tasks are completed and if they're on time and to see if I have any backlogs with tasks.
What is most valuable?
I'm using it just for my academics, and it does the job as far as I'm concerned for this use case. We are just using what is relevant to the course, and that's it.
The setup is straightforward.
Once you understand the solution a bit, it becomes easy to work with.
The solution is stable.
It can scale.
What needs improvement?
It has a bit of a learning curve since there are a lot of features in it, and we haven't really gotten a chance to train through the whole product.
For how long have I used the solution?
I've used the solution for just two months.
What do I think about the stability of the solution?
It is quite stable. There's no huge amount of data that is being used on it and even the simplest of computers can use it. It doesn't consume much data. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
Scalability isn't a problem with Microsoft Project. It's just a scheduling tool and the only people who will be using this tool will be the managers, and there are not many managers. There's not much data processing on it.
You can share the dashboard too, so the number of users doesn't really matter. You create a project and you schedule it. You can share it with others and scalability is not an issue.
How are customer service and support?
I've never dealt with technical support. My college provided me with the solution, and I haven't had to troubleshoot anything.
How was the initial setup?
The initial setup is straightforward. You download, install, and use the product, and you get set up your projects. That's it.
What's my experience with pricing, setup cost, and licensing?
I'm using the solution for free via my college. I can't speak to the pricing or aspects of the licensing.
What other advice do I have?
I haven't used it extensively. If I had used it in the environment where I was working, and I was responsible for the task I was doing, I would've experimented more on it and figured out something. However, that's not the case.
We are aware of how to install certain processes exactly and how to use those processes in Microsoft Project. However, you'll have to spend at least a week or two days at minimum to see how everything works and what kind of allocation works best. There are a few things that you need to be specific about. With Microsoft Project, it becomes easy to use when you know what you're doing.
Using the product will not be a big challenge if you are comfortable with project management.
I'd rate the solution nine out of ten as it was easy to learn and a very useful tool in general.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Server Platform Manager at a consultancy with 10,001+ employees
Reliable with good performance and the capability to expand as needed
Pros and Cons
- "The solution is stable."
- "It's hard to reach technical people to get the help you need."
What is our primary use case?
When I was still in the pre-sales team, I used MS Project to manage the projects that we engage with the client. We use it and are not selling it.
What is most valuable?
The solution is stable.
We can scale the solution as needed.
What needs improvement?
Technical support needs improvement. It's hard to reach technical people to get the help you need.
For how long have I used the solution?
I've used the solution for two to three years.
What do I think about the stability of the solution?
The stability is good. there are no bugs or glitches, and it doesn't crash or freeze. It is reliable, and I find the performance to be good.
What do I think about the scalability of the solution?
I was able to scale on my project and never had any issues with scaling.
We had four people on the sales and pre-sales team using it.
How are customer service and support?
I've dealt with Microsoft's technical support a lot. Often, there were delays. It was very hard to get someone technical involved when we had issues. I have to say that I was not particularly satisfied with the level of service they provided to us.
Which solution did I use previously and why did I switch?
I did not previously use a different product. This was the only solution provided to me by my company. I had no other choice for using other products.
How was the initial setup?
I'm not sure how the setup was. I just used it. It was already on my laptop, and I just started using it for my work, so I can't speak to how it was implemented or how long it took to do so. My understanding is that you don't need a lot of people to handle the installation process.
What's my experience with pricing, setup cost, and licensing?
I'm not sure what the licensing costs were. I never handled that aspect of the solution.
What other advice do I have?
I was an end-user of the product.
Overall, I would recommend the solution to others to use.
I'd rate the solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Innovation Leader at a tech services company with 51-200 employees
Customizable and reliable with good documentation
Pros and Cons
- "It's a scalable product, especially the online version."
- "It would be ideal if the solution integrated more with Azure DevOps and other work management platforms like Jira."
What is our primary use case?
The solution allows users to manage projects and project portfolios.
What is most valuable?
The solution makes it very easy to plan and has great customization capabilities.
The setup is very simple and straightforward.
It is stable.
It's a scalable product, especially the online version.
There's a lot of great documentation available online. Users can teach themselves to use the product.
What needs improvement?
It would be ideal if the solution integrated more with Azure DevOps and other work management platforms like Jira.
For how long have I used the solution?
I've used the desktop and cloud version for about three or four years.
What do I think about the stability of the solution?
The solution is quite stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. It offers good performance.
What do I think about the scalability of the solution?
The online version of the solution is quite scalable. The desktop version is just for one user.
The number of users varies according to the project. On one, we had maybe 40 users, on another, we had 500.
It is being used quite extensively at this time. We do plan to increase usage.
How are customer service and support?
We've never reached out to technical support in the past. I can't speak to how helpful they are.
How was the initial setup?
It's easy to set up the solution. It's not a complex process.
We only need one person to deploy and maintain the product. They are an admin.
What about the implementation team?
We did the setup in-house in one day. We did not need outside assistance.
What's my experience with pricing, setup cost, and licensing?
The solution is part of Office 365, and it is an annual subscription.
What other advice do I have?
We can use the solution on-premises and on the cloud.
I'd rate the solution nine out of ten.
I'd recommend potential new users seek out videos and documentation to help learn the solution. There's a lot of good content that is very helpful to new users, and a lot of it is free.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Lifecycle Projects Manager at a outsourcing company with 11-50 employees
Reliable, useful scheduling, and scalable
Pros and Cons
- "The most valuable feature of Microsoft Project is scheduling. The solution is useful on a daily basis."
- "Microsoft Project could improve the dates. Sometimes the dates are not aligned. This occurs even when you auto-schedule the dates. We have to go and define the schedule daily this should more easily accessible."
What is most valuable?
The most valuable feature of Microsoft Project is scheduling. The solution is useful on a daily basis.
What needs improvement?
Microsoft Project could improve the dates. Sometimes the dates are not aligned. This occurs even when you auto-schedule the dates. We have to go and define the schedule daily this should more easily accessible.
For how long have I used the solution?
I have been using Microsoft Project for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Project is stable.
What do I think about the scalability of the solution?
The scalabiltiy of Microsoft Project is good.
We have three or four people using this solution in my department.
How are customer service and support?
I have not used the support from Microsoft Project.
Which solution did I use previously and why did I switch?
I have not used another solution prior to Microsoft Project.
What other advice do I have?
I rate Microsoft Project a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Technology Transformation at a healthcare company with 11-50 employees
Easy to set up and create tasks but can get expensive for those that need the full suite
Pros and Cons
- "They now have MS project Online and they have two levels, so it's easier to access what you need and to choose specifically what you'll use. You can start at a lower level, for example, and be more cost-effective and move up if it suits you."
- "The full suite would be pretty expensive."
What is our primary use case?
We primarily use the solution for managing projects.
What is most valuable?
The ability to create tasks and structure them and give them hierarchy.
They now have MS project Online and they have two levels, so it's easier to access what you need and to choose specifically what you'll use. You can start at a lower level, for example, and be more cost-effective and move up if it suits you.
It's easy to set up.
What needs improvement?
I don't have any comments on where it can be improved.
The full suite would be pretty expensive.
For how long have I used the solution?
I've used the solution for many years.
What do I think about the stability of the solution?
The stability is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution scales well. It's not an issue.
We're a small organization with a few people using it.
How was the initial setup?
The solution is simple to set up. It's not overly complex. Especially now, after working with it for so many years, it's very easy.
It's an online tool. From that perspective, there is no maintenance needed.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. You can start at a lower tier and move up as needed. It's reasonably priced to start.
I cannot recall the exact costs. It's comparable to other similar products.
It would be more expensive all in all as some of the competitors will have more features and other bells and whistles that would not be available with the basic tool of Microsoft, which would be cheaper. If you want a full suite, it will be more expensive.
What other advice do I have?
I'm just a customer and end user.
It would be a straightforward option for people who are already using the Microsoft suite, including Office 365. If you're not a Microsoft shop, it's probably not your tool.
I'd rate the solution seven out of ten based on the cost and features on offer.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Global sales head at a manufacturing company with 201-500 employees
Great cloud version with excellent functionality but needs better Gantt features
Pros and Cons
- "I especially like the reporting tools, which are visual tools and offer visual reports."
- "The Gantt set needs to be improved. The grid lines needs to be more interactive."
What is our primary use case?
It's my day-to-day software.
I use it for my projects. I handle the portfolio. I have multiple projects and I need to monitor those projects and generate reports and consolidate everything.
What is most valuable?
The functionality is great.
Microsoft Project is good overall. However, I especially like the reporting tools, which are visual tools and offer visual reports. The visual reports is what I like about Microsoft Projects.
The initial setup is straightforward.
What needs improvement?
The Gantt set needs to be improved. The grid lines needs to be more interactive.
The Cloud version has far more advanced features in it. I haven't hands on it yet, however, I have seen the product, and it has all the enhancements that are required.
For how long have I used the solution?
I've been using the solution for 15 years now.
What do I think about the stability of the solution?
It is a stable, reliable solution. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have about 100 people on the solution.
The company is now starting to use the cloud version. They stopped implementing any other versions. Once we migrate to the Cloud version, then we have to see how it's going to compliment us in terms of scaling.
How are customer service and support?
I've not contacted the call center or the support center for any support. I go on the community website and try to find it to see if I can find any kind of troubleshooting steps there, and I manage issues on my own.
Which solution did I use previously and why did I switch?
I used Primavera previously.
Primavera is not user friendly, and has no support on the database types. It requires certain a format to be implemented. There are many differences between these two solutions. For a billing or for operational use, Primavera definitely doesn't really suffice.
How was the initial setup?
The setup was straightforward and not as complex as Primavera or any other project management tool.
When it comes to the on-prem deployment of the older versions, you don't usually get the results, you don't find it online. They are not readily available. We need to get into the third party applications and download the third party results. From there on, it's a marathon to install. The cloud version is easier.
There's not really any maintenance needed.
What about the implementation team?
I used my administrator during the implementation. I asked him to assist me.
What's my experience with pricing, setup cost, and licensing?
I don't have very much information in terms of pricing. However, it is a necessary tool for us and therefore whether it's cheap or expensive for us.
I'm not sure as to if we need to pay for any extras or deal with ancillary fees.
What other advice do I have?
We are partners with Microsoft.
I'm working with the 2019 version at this point.
I'd advise users to go for the cloud version. It's easier to deploy and share.
I would rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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