Oracle CRM Reviews

The solution is implemented for our company. We use it for internal users, our employees, and some customers.

The solution is deployed on-prem.

The user interface and performance could be better.

I have been using this solution since 2005.

From an end user's experience, the solution is stable.

We have more than 10,000 people using this solution. We don't have any plans to increase usage.

We used a team of 25 people for deployment.

The solution is scalable.

Technical support is very fast. It's customer friendly.

We didn't do the installation ourselves.

The licensing is on a yearly basis.

I would recommend this solution. I would rate this solution 7 out of 10.

I consult clients mostly in the hospitality sector that use Oracle CRM.

We are most comfortable with the user interface that Oracle CRM has, it is very good.

The data visualization should be better in Oracle CRM.

I have been using Oracle CRM for approximately two years.

Oracle CRM is stable.

I have found the scalability of Oracle CRM to be good.

We have approximately 2,000 end users using this solution.

I have previously used Microsoft Dynamics and I have found it to be better than Oracle CRM.

I have not done the implementation myself but I think that it is not that difficult.

We have a business technology team that does the implementation of the solution.

There are licenses needed to use this solution and they are managed by our product team.

I rate Oracle CRM a seven out of ten.

We use the solution to approach potential customer from the prospection to the sale.

We are able to take back control of our client sales information and analyze it for the future to improve.

The solution is very easy to use. Before we used this solution all of our customer data was stored on the vendor's database but now we have the data for all the customer in our corporate database. We have information about credit, sales, potential sales, and sending location information because some of them had more than one locations. The product has a lot of predictive analytics that are not a lot of effort. There is a lot to analyze regarding customer information and we can get detailed reports.

In the planning area in order to calculate commissions the function could be improved. Currently, we are not using that functionality because it is very basic. For example, in some cases, you need to develop your own formulas which are not easy to do. Another future addition that would help us is for this solution to have the ability to add more locations as ERP allows.

I have been using the solution for a year and a half.

The solution is stable and we are currently using it with 50 employees. Some of the roles of the employees using the solution are from the management, analytics, marketing, and research teams.

The solution is scalable.

The technical support for this solution and for all the solutions from Oracle is more or less the same. They have a very robust platform where you can put your questions, your needs, the issues that you have and they will respond. The SLA are very. They support agents from around the world that can help, we have had agents from Mexico, U.S., Europe and from India. It is a 24 hour, seven days a week service.

The setup was easy but it could have been better with integration with ERP.

Oracle CRM Cloud in our experience, the integration is not simply, that being said, it could have been harder too. It took us three to six months to implement and to do the full ERP implementation it took around 9 to 10 months. We used a vendor to do the deployment.

We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.

We saw some information from Gartner and Nucleus Research, they have a good evaluation for Oracle CX. That is why we understood while we have Oracle ERP, we need to install Oracle CX. That is the reason what we choose Oracle CX, Oracle CRM. We wanted a solution that would work well together.

I recommend the product, but only if you are planning to have a longterm contract.  I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option.
Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud.

We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product.

I rate Oracle CRM a nine out of ten.

I use the solution to document customers’ data.

We can filter and find any data. It's very easy to find any customer-related data.

Usually, the product is slow. It takes time when we request data. We never get the data in a second or two. Processing, finding, and showing the data to the end user takes time. The product is not intuitive. It is not easy to work with. It is not a fast system. I have never got a quick response from the system. We need a lot of patience to work with it.

I have been using the solution for more than three years.

Usually, the tool is stable.

It is easy to scale the tool. A few hundred people in our organization use the solution.

I suggest people try using the product to see if it fulfills their needs. Oracle CRM can be a good solution for people with many end users and a lot of data they need to process. Overall, I rate the solution a seven out of ten.

Our primary use case for this solution is securing databases.

The solution could be cheaper.

We have been using this solution for approximately three years and are currently using version 19.3.

The solution is stable.

The solution is scalable.

I rate customer service and support ten out of ten.

The initial setup is straightforward.

The licensing is expensive.

I rate the solution an eight out of ten. The solution is good, but the pricing could be cheaper.

Oracle CRM is primarily used as a backend database for applications and for maintaining an archive of customer data.

Oracle CRM's most valuable features are that it can accommodate a large number of users and is fast and responsive.

Oracle CRM is very, very stable, one of the most stable products I've used in my career, and doesn't require much maintenance. However, a specialized team is required for managing Oracle, which is extra overhead for the customer.

This solution is very scalable - it can be scaled on the fly and be upgraded and downgraded.

Oracle's technical support is very good.

The initial setup is straightforward and fast if the person installing it is a professional. Unlike SAP, Oracle has a limited number of modules, making installation more straightforward.

Oracle is very expensive, but you have to pay to get this kind of scalability and database flexibility.

I wouldn't recommend Oracle CRM for everybody, but it's good for those with big requirements. I would rate CRM as eight out of ten.

We use it to host customer links to the production environment. We also use it for a lot of levels. The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates.

The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends.

In the next release, I would like to see more dashboard optimization. If possible, features like future planning and capacity calculation would be great to see included.

I have been using the solution for two years. 

The solution is stable. 

The solution is scalable.

Their support team is very smooth, and even the support page portal offers great service if you are a customer.

Positive

It was very easy to set up. I think it took about one hour. The team needed for deployment depends on the customer requirements. If it's a larger deployment, you may need about three or four people, but if it's small, the deployment can be done by one individual.

The pricing for licensing is pretty expensive. If you need one particular feature it becomes expensive to have to continue paying for it. If the solution could improve the pricing plans, it would be better.

I would rate this solution a nine out of ten.

We mainly use CRM for voucher submission for our employees for performance tracking, appraisal, and vendor relations and billing.

An improvement would be to lower the price of the license.

I've been using Oracle CRM for more than ten years.

CRM's performance is good, we've never faced any issues with it.

We previously used PeopleSoft.

CRM was easy to install.

We used a vendor team.

The cost of a license with support is slightly higher than a regular license.

I would definitely recommend Oracle CRM to anybody thinking of using it, and I would rate it eight out of ten.