We are using Palo Alto Networks Panorama for a single pane of glass view of our network.
Architect at PepsiCo
Beneficial central management, useful traffic monitoring, and reliable
Pros and Cons
- "Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs."
- "Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama."
What is our primary use case?
What is most valuable?
Palo Alto Networks Panorama provides many features, such as alerts, traffic monitoring, and logs.
What needs improvement?
Sometimes in Palo Alto Networks Panorama, we receive issues where it is overloaded and unresponsive. We have issues with accessing the devices due to a slow response from Panorama.
Palo Alto Networks Panorama should be more robust and resilient.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately two years.
Buyer's Guide
Palo Alto Networks Panorama
June 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability of Palo Alto Networks Panorama is good.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have approximately 250,000 users using this solution.
How are customer service and support?
We have a technical support manager from Palo Alto Networks Panorama but their response time could be faster.
Which solution did I use previously and why did I switch?
We previously used Cisco ASA and we switched to Palo Alto Networks Panorama because it is a superior solution.
How was the initial setup?
The initial installation of Palo Alto Networks Panorama is straightforward and the process takes a couple of hours.
What about the implementation team?
We used an integrator to do the implementation of Palo Alto Networks Panorama.
We have four to five engineers that support the solution.
What's my experience with pricing, setup cost, and licensing?
There is a license required to use this solution and it is paid annually.
What other advice do I have?
I would recommend this solution to others.
I rate Palo Alto Networks Panorama an eight out of ten
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Network Security Engineer at Ares Management Corporation
When combined with WildFire, it's highly secure
Pros and Cons
- "Compared to all of the other firewall vendors, Palo Alto is very secure."
- "The initial setup can be complex."
What is our primary use case?
We use this solution because it provides us with a consistent security profile no matter the location. Regardless of users, we use the same configuration.
We also use Panorama for management. Currently, all of our users are working from home — this solution has helped us manage everything.
Over the next four years, we are planning on moving all of our data centers onto the cloud.
What needs improvement?
Before I joined this organization, they experienced some issues when trying to set up zone protection parameters. Last week I applied a zone protection profile; for each and every branch, I had to apply a zone protection profile or modify existing metrics — I needed to physically go to each branch. When we originally deployed Panorama, we were managing the firewalls individually. After implementing all those firewalls and changing all of the templates, it's really hard to modify them.
You can't just modify them with a single click, you need to physically go to each individual branch and make the changes yourself — we can't directly seal all of the fireworks. This needs to be improved.
With version 9.1, when configuring it, if something goes wrong, then it reverts back to your original settings automatically. This is a nice feature but it's not available on the standard firewalls. If we didn't have Panorama and I was setting up some remote Palo Alto firewalls, after implementing my configurations, if I were to lose the configurations then I would lose firewall access. This isn't the case with other firewalls like Cisco and Juniper SRX where you can just put in a reminder in the last 10 minutes.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for the past five years.
What do I think about the stability of the solution?
Besides the odd bug, Panorama is stable. From a management point of view, it's good. Even though we now have 25 firewalls, with a single click, we can add and submit a request. With a single click, we can apply changes to all 25 firewalls. Upgrading our remote locations, the firewalls, logs, and the reporting is all very easy. We can easily add more power and stability, it's nice.
What do I think about the scalability of the solution?
GlobalProtect is a great extension that you can add on. If something goes wrong with our cloud solution, then it will automatically fall back to our local physical firewalls across the globe. We have four different locations that GlobalProtect automatically connects to. At the moment, our company is expanding so we are adding more clients.
How are customer service and technical support?
The technical support is pretty good. The best part about Palo Alto is that you can find answers with a simple Google search. Compared to other vendors, all of their technical data is online — for all of their solutions. Still, sometimes we prefer to use support. Sometimes it takes time as their technical team has to regenerate our issues in their lab, etc.
How was the initial setup?
The initial setup can be complex. As I mentioned before, making modifications is very difficult. Before implementing, you need to plan carefully.
Our engineer made some mistakes when he was setting it up; we still experience some complications due to that as everything is already in place and we can't change it.
What's my experience with pricing, setup cost, and licensing?
Licenses are available on a one to three-year basis. If you go for a one-year license, you won't get much of a discount. We have a three-year license for all of our firewalls. Currently, we have 25 firewall licenses.
Currently, we have around 20 TB of data. We are in the process of upgrading our licenses because we are adding more and more files.
The price of the licenses could be lower. Still, because we have Panorama with 25 firewalls, Palo Alto gives us a good discount.
What other advice do I have?
I would definitely recommend Panorama to others. Compared to all of the other firewall vendors, Palo Alto is very secure. Personally, I'd say it's the best firewall vendor on the market. When combined with WildFire, it's highly secure; just make sure you configure it properly as there are a lot of viruses out there.
Overall, on a scale from one to ten, I would give Panorama a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
June 2025

Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,524 professionals have used our research since 2012.
Network Team Lead at Atlas Security
Centralized management and monitoring of Palo Alto firewalls, giving detailed status of the devices, reports on data, logs and events of the firewalls.
Pros and Cons
- "A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. I also like the centralized firewall management feature of the product."
- "A bottleneck in Palo Alto Networks Panorama is the licensing. The licensing model for the product is complicated. Another area for improvement is the PDF report generation because you'll notice that it's missing some details."
What is our primary use case?
Palo Alto Networks Panorama is similar to Cisco FMC, for centralized management and monitoring of multiple Palo Alto firewalls. You can push your configuration from Palo Alto Networks Panorama to all your Palo Alto Networks firewalls. You then receive different data reports, threat reports, threat logs, and system logs. You don't need to log into each firewall to get that information or configure it because you can see or do it all in Palo Alto Networks Panorama. If there is any issue or link failure, you'll find that information on Palo Alto Networks Panorama, so the product is best for the centralized management of firewalls.
How has it helped my organization?
For a few projects, we used Palo Alto Panorama to manage the firewalls.
What is most valuable?
A valuable feature of Palo Alto Networks Panorama is reporting because it gives you different reports on data, logs, and threats. It has easy policy management and control, NAT, PBF, decryption, and visibility.
I also like the centralized firewall management feature of the product.
The technical support for Palo Alto Networks Panorama is responsive.
What needs improvement?
A bottleneck in Palo Alto Networks Panorama is the licensing. The pricing and licensing model for the product is expensive and can be complicated, or it could be because I'm more familiar with Cisco licensing, which I find brilliant and easy, compared to Panorama licensing, which could be hell.
Another area for improvement in Palo Alto Networks Panorama is report generation.
It is expensive and suitable mostly in big enterprise environment.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for nine years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The technical support team for Palo Alto Networks Panorama is very responsive. The support staff will call you even after the case is closed, asking you how the support was and that he hopes the same issue doesn't resurface. Panorama support is excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
I found the initial setup for Palo Alto Networks Panorama easy.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is more expensive than its counterpart Cisco FMC, although I have some clients who don't care about the budget but care more about extra features.
What other advice do I have?
Recently, my company upgraded the version of Palo Alto Networks Panorama for one of the clients, version 10.0.
If you are using Palo Alto Networks Panorama for the first time, I'll advise you not to use it if you only have one to two firewalls or if you only have a small environment. Better use the product if you have four to six firewalls and want centralized management.
I'll also tell you that Palo Alto Networks Panorama requires a higher level of technicality, so you must study a lot before using it. It would be best to familiarize yourself with licensing, threat protection, decryption policies, app override, DoS protection, etc. Still, I can say that Palo Alto Networks Panorama is an excellent product to use.
My rating for the product is eight out of ten.
I'm a customer of Palo Alto Networks Panorama.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Analyst at ARINSO Deutschland
A comprehensive and feature-rich product that is easy to use
Pros and Cons
- "The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good."
- "The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies."
What is our primary use case?
We require Palo Alto Networks Panorama to safeguard internet access for our users. Additionally, we need features such as URL filtering and sandboxing, among other useful functionalities.
How has it helped my organization?
The Palo Alto Networks Panorama was highly useful to us. However, it is important to consider that Palo Alto is a specific solution, and therefore one must be certain about their requirements before investing in it as it can sometimes be overburdening and expensive. Despite this, Palo Alto offers a plethora of features that can be useful if required. The product was great, and whenever there was a bug or issue, they released updates quickly. Additionally, their support was very good.
What is most valuable?
Feature-wise, Palo Alto Networks Panorama had a mix of everything. With the centralized view for the firewall, it was really convenient to have the same rule set for all. We could check everything from the logs, do some packet tracing, and more. In the beginning, we had BrightCloud as a database provider, but we eventually moved to Palo Alto Networks Panorama, which was also convenient. So, we can say that the ease of use was a big factor.
What needs improvement?
The pricing of the solution could be considered an area of improvement, as it is a comprehensive and feature-rich product that may include features that are not needed by some companies. Therefore, the solution should have a more competitive pricing structure.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three to four years. There are a lot of upgrades, so I don't clearly remember the version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten. I may consider increasing the solution's usage.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
In the beginning, the solution was hosted in a data center that was not owned by us but by Verizon. However, when we migrated to SD-WAN, it became cloud-based.
The infrastructure was managed by Verizon towards the end. Therefore, any issues or problems, as well as room modifications, were raised by us through a ticket, and they took care of everything related to the infrastructure. So, it wasn't something we had to deal with directly.
What was our ROI?
I have seen a return on the investment. But maybe we can see higher ROI with other solutions at the moment. So, we are a bit tight on budget now.
What other advice do I have?
I would tell those planning to buy the product that if you really need those features and you are able to afford the price, go for it because it will probably be hard to get by any other product with the same features. Overall, I rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Specialist at Television Broadcasts Ltd
An affordable and easy-to-use solution, though central firewall management could be better
Pros and Cons
- "The solution is easy to use."
- "The central firewall management could be better."
What is our primary use case?
We use the solution for long-term traffic blocks when our management needs to receive information on specific events or for theory testing. Panorama sits on the firewall and manages traffic blocking.
What is most valuable?
The solution is easy to use.
What needs improvement?
The central firewall management could be better.
For how long have I used the solution?
I've been working with Panorama for two years.
What do I think about the stability of the solution?
The solution is stable; we didn't have any downtime.
What do I think about the scalability of the solution?
Our IT department has around four users who manage the solution, and another department has over ten end users.
How are customer service and support?
We contacted technical support in Hong Kong, provided by a local partner of Panorama, and they aren't the best; there is room for improvement.
How would you rate customer service and support?
Neutral
How was the initial setup?
Another division handled the initial setup, but they said the deployment should be easy as it doesn't require complex tasks. It's simple to open the software and configure the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively cheap; I rate it four out of five for affordability.
Which other solutions did I evaluate?
I evaluated another solution, but Panorama is easy to use and deploy, plus the performance is better. I can quickly install policies.
What other advice do I have?
I rate the product seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Feature rich, scalable, and helpful support
Pros and Cons
- "Palo Alto Networks Panorama has a lot of features."
- "The price of Palo Alto Networks Panorama could be better."
What is most valuable?
Palo Alto Networks Panorama has a lot of features.
What needs improvement?
The price of Palo Alto Networks Panorama could be better.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is stable.
What do I think about the scalability of the solution?
The scalability of Palo Alto Networks Panorama is good. We have middle to large enterprises using this solution.
How are customer service and support?
The technical support is very good and they are at the top of the class.
Which solution did I use previously and why did I switch?
If the customer doesn't have the budget, I recommend Fortinet. It is not the same level as Palo Alto Networks Panorama, but for a budget, it is an advantage. Check Point is a little bit complex, compared to Palo Alto. If the customer is looking for the technical specifications then Palo Alto Networks Panorama is the best. If the customer is on a budget, there are alternatives.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is easy and takes approximately one day.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is a more expensive solution than competitors. They should lower the price to stay competitive.
What other advice do I have?
All my clients are happy and satisfied with the solution. We can strongly recommend it to others.
I rate Palo Alto Networks Panorama a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cyber Ambassador at a comms service provider with 11-50 employees
Easy to use, updated regularly, and helpful for managing multiple environments, firewalls, and locations
Pros and Cons
- "The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same."
- "Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment."
What is our primary use case?
We use it internally to manage the solutions that we provide to our customers. So, we use it to manage our own firewalls and Prisma Access. We also use it to manage managed firewalls. We can also resell it, but we don't tend to do too many panoramas.
We are using version 10.0.7, which is the latest one under version 10. We're not running 10.1 yet. We don't need to run that.
What is most valuable?
The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same.
Our primary issue at the moment is to manage Prisma Access because we just switched over to using Prisma Access for our customers. My newest one is in North America. It is a great tool for that. The fact that you can push out your Prisma Access just dynamically and it changes into Prisma Access Cloud is fantastic.
What needs improvement?
It tends to move along fairly quickly in terms of features because it is a part of PAN-OS. We are waiting on one feature that's on the beta at the moment, but that's because we use Okta as our authentication.
Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment.
For how long have I used the solution?
I have been using it for probably two years.
What do I think about the stability of the solution?
There are no reliability issues.
What do I think about the scalability of the solution?
You can manage multiple environments, multiple firewalls, and multiple locations with it. So, it scales really well.
We have just a handful of admins. We have less than five of them.
How are customer service and technical support?
I have not used their technical support.
Which solution did I use previously and why did I switch?
We've always been Palo Alto. The founders of our company were ex-Palo Alto people, so it is always going to be Palo Alto.
How was the initial setup?
I've been using it for two years, but I didn't actually deploy those instances at Panorama. When we recently moved to Azure, I actually deployed it in Azure, and I had no issues. So, I was a complete rookie in terms of deploying it because I'd never done it before. I did that with minimal assistance from Palo Alto or anybody. So, I would say it is easy to deploy in the cloud.
In terms of updates, PAN-OS releases come every month, six weeks, or so. You have to be running a higher or equal level of Panorama to the firewalls that you're managing. If you're keeping your firewall environments up to date, you also have to keep your Panorama up to date, and with that comes new features. You have to plan for firewall updates more than Panorama, which is just managing other environments. You can pretty much update Panorama whenever you want. There is no customer or firewall outage when you update Panorama. It is just the reboot time. You just download it, install it, and reboot it, and you're done. It takes less than 20 minutes.
What's my experience with pricing, setup cost, and licensing?
We're a reseller, and we're an MSSP. So, we get some extreme discounts.
What other advice do I have?
It is easy if you're used to managing firewalls. Using Panorama to manage the firewalls is not rocket science. It is just another GUI or web UI.
Palo Alto is really good at innovation, adding new functions and features, and rolling those out on a regular basis. So, they're going in the right direction. As long as that keeps happening, they are good. They should just keep adding and improving.
I would rate Palo Alto Networks Panorama a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.

Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
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Updated: June 2025
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