Palo Alto Networks Panorama has improved the way my company works, which is why my company uses it.
Network Engineer at a tech vendor with 10,001+ employees
Has good stability and a straightforward setup
Pros and Cons
- "Palo Alto Networks Panorama has good stability. I didn't see any instability from it, and its initial setup was straightforward."
- "Palo Alto Networks Panorama has improved the way my company works, which is why my company uses it."
- "My company's getting whatever it needs from Palo Alto Networks Panorama, but in the cloud, there's an issue with CPU management, and that's an area for improvement. Though the normal data traffic doesn't go through the management interface, whenever there's an increase in the throughput, CPU management becomes high. If you increase the load, CPU management spikes, and it's what needs to be taken care of in Palo Alto Networks Panorama."
- "My company's getting whatever it needs from Palo Alto Networks Panorama, but in the cloud, there's an issue with CPU management, and that's an area for improvement."
How has it helped my organization?
What is most valuable?
What I like about Palo Alto Networks Panorama is that it's stable and setting it up isn't complex.
What needs improvement?
My company's getting whatever it needs from Palo Alto Networks Panorama, but in the cloud, there's an issue with CPU management, and that's an area for improvement. Though the normal data traffic doesn't go through the management interface, whenever there's an increase in the throughput, CPU management becomes high. If you increase the load, CPU management spikes, and it's what needs to be taken care of in Palo Alto Networks Panorama.
For how long have I used the solution?
I've been using Palo Alto Networks Panorama for the past four years.
Buyer's Guide
Palo Alto Networks Panorama
March 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
What do I think about the stability of the solution?
Palo Alto Networks Panorama has good stability. I didn't see any instability from it, though at times, the CPU goes high in terms of usage, and that's what you need to take care of.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable solution.
How are customer service and support?
Technical support for Palo Alto Networks Panorama, in my experience, was initially good, but now the wait time is longer. My company has a dedicated account manager, so it gets support, but in general, the response time is longer.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama was straightforward. I didn't see any complexity. It was a normal firewall configuration. I haven't done any new deployment of Palo Alto Networks Panorama, but in the cloud environment, it didn't take much time for me, and you can complete a setup within one to two hours.
What about the implementation team?
We implemented Palo Alto Networks Panorama through a vendor team by Palo Alto, specifically for the on-premises deployment, to migrate from Check Point to Palo Alto Networks Panorama, but in the cloud environment, as it is a VM, we did it ourselves.
What other advice do I have?
Palo Alto Networks Panorama is deployed everywhere, particularly in the public cloud and on-premises as well.
My company is just a customer of Palo Alto Networks Panorama, but because it's a big company, it has a dedicated account manager in Palo Alto.
My company uses the solution extensively. There are more than six Panoramas. Forty to fifty firewalls are managed currently through Palo Alto Networks Panorama.
I'm rating Palo Alto Networks Panorama nine out of ten. It's a good solution. What would make my rating a ten is if the CPU management spike issue was addressed and if the delayed response of technical support was addressed as well. A few years ago, the response time from support was immediate, but now, there's a delay with the response, even though my company has a dedicated account manager from Palo Alto Networks Panorama, and this makes you think about a midsized company with no account manager in terms of how much time it gets a response from Palo Alto support.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity Engineer at Networks Unlimited Africa
Secure, performs well, and is simple to use
Pros and Cons
- "Everything about the reporting and everything about Palo Alto Networks Panorama is good."
- "Since we cut it out, from Checkpoint to Palo Alto, everything has improved noticeably."
- "There is always room for improvement in anything."
- "There is always room for improvement in anything."
What is our primary use case?
We use Palo Alto firewalls, for our perimeter security. It is our perimeter security product, which we use as our perimeter security firewall. As a firewall should, protect us and our organization at the perimeter.
What is most valuable?
It's an excellent product. It's doing its job, and we like it. The ease of use is quite nice. Everything about the reporting and everything about Palo Alto Networks Panorama is good.
What needs improvement?
Everyone, I suppose, would like the price to be improved. Price is always a good thing to change.
There is always room for improvement in anything. But I couldn't really comment on that off the top of my head.
In terms of updates, I believe everything is in order. That is not an issue for me.
For how long have I used the solution?
I have been working with Palo Alto Networks Panorama for five months.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is 100 percent stable. We have it running in HA status, obviously, for failover, but It's extremely stable. There are no complaints.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have a large organization. We are a retail company, with approximately 4000 users who are protected by this firewall.
How are customer service and support?
I have never contacted technical support personally. We do outsource our support to another company. When there are issues, they are responsible for resolving them.
Which solution did I use previously and why did I switch?
We use their product called, Cortex XDR.
We use an onboard, a custom CRM platform that we created in-house. At the moment, we do not use a commercially available one.
I have been with my current company for five months. And we were using checkpoints as our perimeter security when I first joined, and we moved to the Palo Alto Panorama platform. And it's a fantastic product; we love it. As an organization, it has been very well written.
How was the initial setup?
I wasn't involved in the installation because, as I previously stated, I just started working for my current organization.
I wasn't directly involved in the transition, but it went smoothly.
What's my experience with pricing, setup cost, and licensing?
I couldn't comment on price as I am not really involved in the commercial side of the business.
I am not aware of the licensing fees.
Which other solutions did I evaluate?
I am aware of XSOAR, but we haven't had any dealing with it yet. We are on a journey to potentially onboard that within our environment. But, at this point, we don't have, the budget for it.
What other advice do I have?
It's doing its job for us. Since we cut it out, from Checkpoint to Palo Alto, everything has improved noticeably. I recommend it.
I would rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
March 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Feature rich, scalable, and helpful support
Pros and Cons
- "Palo Alto Networks Panorama has a lot of features."
- "All my clients are happy and satisfied with the solution."
- "The price of Palo Alto Networks Panorama could be better."
- "Palo Alto Networks Panorama is a more expensive solution than competitors. They should lower the price to stay competitive."
What is most valuable?
Palo Alto Networks Panorama has a lot of features.
What needs improvement?
The price of Palo Alto Networks Panorama could be better.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is stable.
What do I think about the scalability of the solution?
The scalability of Palo Alto Networks Panorama is good. We have middle to large enterprises using this solution.
How are customer service and support?
The technical support is very good and they are at the top of the class.
Which solution did I use previously and why did I switch?
If the customer doesn't have the budget, I recommend Fortinet. It is not the same level as Palo Alto Networks Panorama, but for a budget, it is an advantage. Check Point is a little bit complex, compared to Palo Alto. If the customer is looking for the technical specifications then Palo Alto Networks Panorama is the best. If the customer is on a budget, there are alternatives.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is easy and takes approximately one day.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is a more expensive solution than competitors. They should lower the price to stay competitive.
What other advice do I have?
All my clients are happy and satisfied with the solution. We can strongly recommend it to others.
I rate Palo Alto Networks Panorama a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
IT-Support at Bytes & Pieces
Allows users to see the endpoint status; provides good technical support
Pros and Cons
- "What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network."
- "What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network."
- "As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution."
- "As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test."
What is most valuable?
What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network.
What needs improvement?
As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution.
What I'd like to see in the next release of Palo Alto Networks Panorama is more training and more marketing.
For how long have I used the solution?
I've been distributing Palo Alto Networks Panorama for ten years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a very stable solution.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable solution, and we don't have any issues scaling it.
How are customer service and support?
For me, the technical support for Palo Alto Networks Panorama is good.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama is not complex.
What's my experience with pricing, setup cost, and licensing?
My company pays for the licensing cost of Palo Alto Networks Panorama yearly, and it's all-inclusive, so there's no need to pay extra for some features.
What other advice do I have?
My company has a partnership with Palo Alto Networks and it is a reseller of Palo Alto Networks Panorama.
The version of Palo Alto Networks Panorama being used would depend on the hardware side and the client, but I cannot remember the exact version. We are on a new version: version eight if I'm not mistaken.
My company has a team for the maintenance of the solution.
My rating for Palo Alto Networks Panorama is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Director at a tech services company with 1-10 employees
Centralized management system for network visibility and control; has good stability and technical support, but not easy to use
Pros and Cons
- "Variable creation and template stack functionalities make Palo Alto Networks Panorama a brilliant solution. It is a completely scalable system, with good technical support."
- "What I find brilliant in Palo Alto Networks Panorama is that you can create variables."
- "The ease of use of Palo Alto Networks Panorama is an area for improvement. Another downside is that you need a lot of comprehension to understand what it is."
- "The ease of use of Palo Alto Networks Panorama is an area for improvement, because it's not very easy to use."
What is our primary use case?
Palo Alto Networks Panorama can be used for managing all your files at once. Its primary use case is that it's a centralized management system for firewalls. For example: we have a company with four different sites, and each one of those sites has two Palo Alto networks in there, so rather than do one integration, then replicate it four times, what we do is we plug it all into Palo Alto Networks Panorama and make the change once, and it pushes out to all the firewalls, regardless of where those are located.
What is most valuable?
What I find brilliant in Palo Alto Networks Panorama is that you can create variables. The template stack function of the system is also valuable. You can create one profile for several firewalls, and I find that really, really cool. If there's a file on the network that needs to have an address arrangement, you can just import it similar to how you do a CSV import. It's a solid product and it does what it's supposed to do.
What needs improvement?
The ease of use of Palo Alto Networks Panorama is an area for improvement, because it's not very easy to use. The downside with the system is that you need a lot of comprehension to understand what it is. There are also risks associated with making a change, e.g. you can accidentally break your network which knocks off the firewall, and then you can't get back on again. If you know what you're doing, e.g. if you're a specialist, then there won't be any problems, in general.
It's important to gain an understanding of Palo Alto Networks Panorama, or the concept, before you start. It works like Palo Alto, but it doesn't at the same time, because you have templates, and the templates have to be applied before your variables, and then those variables directly affect your objects. It's important to understand how it works. I wish they could make it easier, and a bit more intuitive, but if you're doing the training, and you're properly in the system, then it will make sense the way it's explained to you, otherwise, it'll be hard to make sense of it.
It could be difficult to get to the stage you want to be on with this system. It's similar to a different language, and it's so hard to just do it on your own, but if you are in the culture and you're speaking to other people, then it becomes easier because you're doing it. That's the learning curve right there, e.g. if you've never done it before, you'll sit and look around saying: "What is this? I don't understand." If you're doing the training, and you're more involved in the product, or even if you speak to specialists, they will be able to help you, then you start to learning it and what it can do.
For how long have I used the solution?
I've been dealing with Palo Alto Networks Panorama for four years now.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is very, very scalable. The way the system works is that you have clustering, so you can have all these machines connect to each other in stacks. It's a completely scalable system.
How are customer service and support?
Technical support for Palo Alto Networks Panorama is good. I'm giving them a score of four out of five.
How was the initial setup?
The setup for Palo Alto Networks Panorama is quite difficult, because you're essentially building this one machine, then you have to create all the log ins, then once you've done that, you start registering your files, but you have to do an ingestion on them. You have to bring the file all in, and then it takes the config then puts the config back out again, but that config will then be a "protected config", so if I was logging onto that machine locally, I can't change that file.
The setup is quite easy just to build the machine, but to get it to work is quite difficult.
What other advice do I have?
I've been dealing with version 10.0 of Palo Alto Networks Panorama. I'm a reseller of this solution.
One person could do the deployment and maintenance for Palo Alto Networks Panorama, but what we do in our office is: we have a buddy system. If there's a change that needs to be made, e.g. if someone does the work, someone verifies it, and then catches any problems there, because if you're managing several firewalls, one more change might break all of them. That's the risk that you're in.
My advice to others who are planning to implement Palo Alto Networks Panorama is to look at the use case, e.g. if you have two firewalls, or if you have several firewalls across the country, it's best to get a specialist in to help you deploy it. For a regular IT guy who works in a company managing the server, etc., it'll be such a hard learning curve to go through. Try and learn it yourself if you can, but if not, always defer to a specialist.
I'm rating Palo Alto Networks Panorama seven out of ten, just because it's quite difficult.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Sr. Director, Security and Architecture at a pharma/biotech company with 11-50 employees
Provides visibility into what is going on, 100% stable, and infinitely scalable
Pros and Cons
- "Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that."
- "It centralized the management of our Palo Alto systems."
- "Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product."
- "Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive."
What is our primary use case?
It is essentially a lightweight SIEM, so it'll detect and flag any sort of vulnerabilities or attacks on your network.
I've been using the most recent version of it. In terms of deployment, it is on the cloud. It is a private cloud. It is Palo Alto's Cloud, and I think they host on AWS.
How has it helped my organization?
It centralized the management of our Palo Alto systems. It provided more visibility into what was going on. It sort of gave a single painted glass picture instead of 25 different pictures.
What is most valuable?
Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that.
It is a very simple product. It does what it is designed to do.
What needs improvement?
Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product.
For how long have I used the solution?
I have been using this solution for four or five years.
What do I think about the stability of the solution?
It is 100% stable.
What do I think about the scalability of the solution?
It is highly scalable. It is pretty much infinite.
In terms of the users, the Firewall Management team and the Security team use it. There are probably only 10 people who really have access to it. They also take care of its maintenance.
It is being used extensively at the moment. Its usage will just kind of naturally grow over time. As we deploy more devices, we'll put them into Panorama for management.
How are customer service and support?
Palo Alto is very good at technical support. They're a 10 out of 10. They're very good.
Which solution did I use previously and why did I switch?
We used FireMon in the past. It does a little bit more, but it is not as tightly integrated as the Palo Alto solution.
How was the initial setup?
It was very straightforward and very simple. I helped them roll it out and watch them spin it up. I didn't do anything configuration-wise, but I think it took us 10 minutes. It was that fast.
What about the implementation team?
It was done in-house.
What's my experience with pricing, setup cost, and licensing?
Its licensing is yearly and multi-yearly. It is not expensive.
What other advice do I have?
Be prepared for simple. It is not complicated. You're up and running in 10 minutes, so you'll be surprised.
It is only for Palo Alto products, so you can't scale it to anything else. It does what it is designed to do, which is to manage Palo Alto firewalls and other Palo Alto equipment.
I would rate it a 10 out of 10. It is a pretty simple platform; it is just the UI that can be made a little more intuitive. That's it.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Technology at a tech services company with 1,001-5,000 employees
Simple to use, well-executed, good support, and scales well
Pros and Cons
- "We are attracted to Palo Alto because it is stable."
- "Palo Alto Networks Panorama's stability has never been an issue for me."
- "There could be more integrations with third parties."
- "There could be more integrations with third parties."
What is our primary use case?
Palo Alto Networks Panorama is used to manage the Palo Alto firewalls.
What is most valuable?
We are attracted to Palo Alto because it is stable. It is very simple to use.
When they bring anything to the market, it is really well done.
What needs improvement?
There could be more integrations with third parties.
For how long have I used the solution?
I have been dealing with Palo Alto for more than ten years, and have been selling Palo Alto Networks Panorama since it was first released.
What do I think about the stability of the solution?
Palo Alto Networks Panorama's stability has never been an issue for me. It's fantastic.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is a scalable product.
How are customer service and support?
I have not contacted technical support.
We haven't had any escalation issues, which means they're doing a good job.
Which solution did I use previously and why did I switch?
We are also selling SentinelOne.
From Palo Alto, we sell everything from firewalls to endpoint security.
How was the initial setup?
I was not involved with the setup.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid yearly.
What other advice do I have?
We are in EDR. We don't sell any products or any information for threat intelligence.
If they have Palo Alto products, and multiple sites, it's definitely something they would need.
It is difficult to give it a ten because there is always room for development. I would rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cyber Ambassador at a comms service provider with 11-50 employees
Easy to use, updated regularly, and helpful for managing multiple environments, firewalls, and locations
Pros and Cons
- "The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same."
- "The fact that you can push out your Prisma Access just dynamically and it changes into Prisma Access Cloud is fantastic."
- "Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment."
- "Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment."
What is our primary use case?
We use it internally to manage the solutions that we provide to our customers. So, we use it to manage our own firewalls and Prisma Access. We also use it to manage managed firewalls. We can also resell it, but we don't tend to do too many panoramas.
We are using version 10.0.7, which is the latest one under version 10. We're not running 10.1 yet. We don't need to run that.
What is most valuable?
The entire ease of use is most valuable. If you're managing firewalls locally with PAN-OS, the look and feel of Panorama is the same. So, you don't have to relearn another product. If you're used to managing firewalls from Palo Alto, you can easily use Panorama to manage them. It looks and feels the same.
Our primary issue at the moment is to manage Prisma Access because we just switched over to using Prisma Access for our customers. My newest one is in North America. It is a great tool for that. The fact that you can push out your Prisma Access just dynamically and it changes into Prisma Access Cloud is fantastic.
What needs improvement?
It tends to move along fairly quickly in terms of features because it is a part of PAN-OS. We are waiting on one feature that's on the beta at the moment, but that's because we use Okta as our authentication.
Reporting might be an area to improve. It can provide reporting or some sort of graphical representation of your environment.
For how long have I used the solution?
I have been using it for probably two years.
What do I think about the stability of the solution?
There are no reliability issues.
What do I think about the scalability of the solution?
You can manage multiple environments, multiple firewalls, and multiple locations with it. So, it scales really well.
We have just a handful of admins. We have less than five of them.
How are customer service and technical support?
I have not used their technical support.
Which solution did I use previously and why did I switch?
We've always been Palo Alto. The founders of our company were ex-Palo Alto people, so it is always going to be Palo Alto.
How was the initial setup?
I've been using it for two years, but I didn't actually deploy those instances at Panorama. When we recently moved to Azure, I actually deployed it in Azure, and I had no issues. So, I was a complete rookie in terms of deploying it because I'd never done it before. I did that with minimal assistance from Palo Alto or anybody. So, I would say it is easy to deploy in the cloud.
In terms of updates, PAN-OS releases come every month, six weeks, or so. You have to be running a higher or equal level of Panorama to the firewalls that you're managing. If you're keeping your firewall environments up to date, you also have to keep your Panorama up to date, and with that comes new features. You have to plan for firewall updates more than Panorama, which is just managing other environments. You can pretty much update Panorama whenever you want. There is no customer or firewall outage when you update Panorama. It is just the reboot time. You just download it, install it, and reboot it, and you're done. It takes less than 20 minutes.
What's my experience with pricing, setup cost, and licensing?
We're a reseller, and we're an MSSP. So, we get some extreme discounts.
What other advice do I have?
It is easy if you're used to managing firewalls. Using Panorama to manage the firewalls is not rocket science. It is just another GUI or web UI.
Palo Alto is really good at innovation, adding new functions and features, and rolling those out on a regular basis. So, they're going in the right direction. As long as that keeps happening, they are good. They should just keep adding and improving.
I would rate Palo Alto Networks Panorama a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: March 2026
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