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reviewer1274937 - PeerSpot reviewer
Network Engineer at a educational organization with 1,001-5,000 employees
Real User
Records go back to 30 days, user-friendly interface, and great support
Pros and Cons
  • "It is great that the records go back to 30 days."
  • "There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes."

What is our primary use case?

We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls.

We are using the latest version. 

What is most valuable?

It is great that the records go back to 30 days. 

Palo Alto's user interface is much more user-friendly than other platforms.

What needs improvement?

There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.

For how long have I used the solution?

I have been using this solution for five or six years.

Buyer's Guide
Palo Alto Networks Panorama
May 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

What do I think about the stability of the solution?

It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to fix the issues.

What do I think about the scalability of the solution?

It is straightforward to scale. Three people access it on a day-to-day basis.

How are customer service and support?

Their tech support has always been great. I would rate them a 10 out of 10.

Which solution did I use previously and why did I switch?

We've been using this solution for as long as I can remember.

How was the initial setup?

It is pretty straightforward. It is not very complex.

What's my experience with pricing, setup cost, and licensing?

It is pretty reasonable as compared to other companies.

What other advice do I have?

I would rate Palo Alto Networks Panorama an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sontas Jiamsripong - PeerSpot reviewer
Account Presale at a tech services company with 1,001-5,000 employees
Real User
Suitable for all sized businesses, simple implementation, but integration
Pros and Cons
  • "The solution is suitable for all sized businesses."
  • "The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated."

What is our primary use case?

Palo Alto Networks Panorama is a firewall manager for network security, such as deployment, configuration, and controls.

What is most valuable?

The solution is suitable for all sized businesses.

What needs improvement?

The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated. 

In the future, when doing an update all solutions should be updated at once. For example, if many different solutions are being managed by Palo Alto Networks Panorama the updates can be done for all firewalls, such as EDR and XDR.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for approximately seven years.

What do I think about the stability of the solution?

I rate the stability of Palo Alto Networks Panorama a seven out of ten.

What do I think about the scalability of the solution?

It does not support all the solutions. However, it can scale easily.

The solution is suitable for all sized businesses.

I rate the scalability of Palo Alto Networks Panorama a five out of ten.

How are customer service and support?

The support could improve from the vendor. There should be standards across all solutions.

How was the initial setup?

The initial setup of Palo Alto Networks Panorama is simple.

What about the implementation team?

We do the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks Panorama is high. There is a pay-per-use model.

I rate the price of Palo Alto Networks Panorama a five out of ten.

What other advice do I have?

I rate Palo Alto Networks Panorama a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
May 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Wilson Sigcha - PeerSpot reviewer
Ingeniero de TI at AndeanTrade S.A
Real User
The quality of this product is good and it's easy to understand, but there is room for improvement in the integrations
Pros and Cons
  • "I like the quality of this product, and it performs. It's the best solution in the IT business."
  • "I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me."

    What is our primary use case?

    I use the firewall to protect my entire enterprise network. 

    What is most valuable?

    I like the quality of this product, and it performs. It's the best solution in the IT business. 

    What needs improvement?

    I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me.

    I would also improve the integration with other solutions. 

    For how long have I used the solution?

    I have been a partner of this solution for five years.

    What do I think about the stability of the solution?

    The stability of the solution is good. 

    What do I think about the scalability of the solution?

    This is a scalable solution. 

    How are customer service and support?

    The technical support is very good. We contact them for support with the solution or if we have problems in the entire network. I would rate the technical support as an eight out of ten. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    My IT team handled the setup and it was very easy because they have the needed skills. We use three people for deployment and maintenance: one engineer and two technicians. 

    What other advice do I have?

    I would recommend that new users study the product. I think people should use it because it is very easy to understand.

    I would rate this solution as an eight out of ten. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Michael Andrews - PeerSpot reviewer
    IT Engineer at a mining and metals company with 201-500 employees
    Real User
    Stable, Easy to pull information from the logs, But the current documentation is not detailed enough
    Pros and Cons
    • "I found it easy to learn how to pull information from the logs."
    • "The current documentation is not detailed enough."

    What is our primary use case?

    The solution is used for VPN, and Firewall protection.

    What is most valuable?

    I find the portal, and the filter function to be the most valuable features. I found it easy to learn how to pull information from the logs.

    What needs improvement?

    I would like to see more real-world testing before updates and patches are released in the live environment. The last VPN update that was released caused a problem that kicked users out. I would also like to see better documentation. The current documentation is not detailed enough.

    For how long have I used the solution?

    I have been using the solution for a month and our organization has been using the solution for about four years.

    What do I think about the stability of the solution?

    The solution for the most part appears to be stable. I haven't had any major concerns.

    What about the implementation team?

    The implementation was through a vendor.

    What's my experience with pricing, setup cost, and licensing?

    Although I don't have direct knowledge of the setup cost I believe it is mid-range. There is also an additional cost for the VPN service.

    What other advice do I have?

    I would rate the solution a six out of ten.

    I was not part of the initial setup so I don't know how straightforward it was. 

    The solution is used across six businesses for both the service and the workstations.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Project Engineer at a outsourcing company with 1,001-5,000 employees
    MSP
    Good technical support
    Pros and Cons
    • "On the one or two occasions that I had to make use of technical support, I felt it to be pretty good."
    • "The solution's utilization of network ports makes things as complex as possible."

    What is our primary use case?

    We use the solution for border-leaf access.

    What needs improvement?

    The solution's utilization of network ports makes things as complex as possible. 

    The pricing could be better. 

    For how long have I used the solution?

    I have been using Palo Alto Networks Panorama for 10 years.

    How are customer service and technical support?

    On the one or two occasions that I had to make use of technical support, I felt it to be pretty good. 

    How was the initial setup?

    I cannot comment on the initial setup, as I was not involved with it. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing could be lower.

    What other advice do I have?

    I rate Palo Alto Networks Panorama as an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    PeerSpot user
    Engineerinfosec67 - PeerSpot reviewer
    Senior Information Security Engineer at Westcon-Comstor
    Real User
    Top 5Leaderboard
    Easy integration of the firewalls and extremely stable and scalable, with no additional costs
    Pros and Cons
    • "The solution is absolutely stable."
    • "I would like more dashboard management."

    What is our primary use case?

    We mainly use this solution to centralize our management.

    What is most valuable?

    What I really like about this program, is the easy integration of the firewalls and the core management interface, which is almost exactly the same as the single firewall.

    What needs improvement?

    I think the multitenancy of this solution can be improved. I would also like to see better management task automation for the trial environment. That is missing in this solution.

    In the next version, I would like to have more integration with the cloud and with the services delivered by Palo Alto. It isn't very task integrated at this stage. I would also like more dashboard management. 

    For how long have I used the solution?

    I've been using the solution for about three years.

    What do I think about the stability of the solution?

    The solution is absolutely stable.

    What do I think about the scalability of the solution?

    I believe the solution is scalable, because it is able to manage more than 3000 devices for our company without any issues.

    How are customer service and technical support?

    I am impressed by the customer service. The Palo Alto software is a good, fast and it is easy and quick to find a solution.

    How was the initial setup?

    The initial setup was very easy and deployment took about four hours.

    What's my experience with pricing, setup cost, and licensing?

    If you compare the price of this solution to other management solutions, it is relatively low. You only pay for the license and there are no additional costs.

    What other advice do I have?

    My advice to others who are looking into implementing it, I would say that the solution is practically completely perfect. It gets a ten out of ten rating from me. 

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
    PeerSpot user
    Security Consultant
    Real User
    Improves management abilities by simplifying the implementation of policies for all branches
    Pros and Cons
    • "What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time."
    • "Customer support can improve."

    What is our primary use case?

    Our primary use case of this solution is jack monitoring and file management. 

    How has it helped my organization?

    The solution improves my management abilities by simplifying the implementation of policies for all my branches. 

    What is most valuable?

    What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time. For instance, I can work on a policy and it gets submitted on more than one file. It is a good feature for me to have, because I have many branches, so it gives me the ability to implement more than one policy, or to implement one policy on multiple files. I like the ease of management for the policies in the all files.

    What needs improvement?

    I have had some leakage issues before, but it was solved. I would, however like to see better integration with other products.

    For how long have I used the solution?

    I have been using Palo Alto Networks Panorama for three to four years now.

    What do I think about the stability of the solution?

    To be honest, the stability is really good, but perhaps it is from the Amazon Web Services (AWS). I haven't tried it on VMware yet, because I use Tekfy as a platform. The implementation on AWS made my life very easy. There was a template for this program on AWS, so I only needed to install my license and then it implemented Panorama.

    What do I think about the scalability of the solution?

    The minimum license is for 25 users, so up until now, I didn't need to scale. We currently have five or six users who work on the program daily, and most of them are in the security division. One person is using Panorama to check for the logs from the files, and then we have a security consultant. We have one or two staff responsible for maintenance. 

    We used three people for deployment, as we were already using some of them for the branches, creating a VPN between AWS and to create firewalls to ensure that everything was working fast. 

    How are customer service and technical support?

    The technical support is good, but it can be better. I will rate the customer service eight out of ten.

    How was the initial setup?

    The initial setup was straightforward because we used a consultant of the company to do the installment. They did a good job with it.

    My implementation strategy was to install Palo Alto Networks Panorama first, and then implement and integrate it with all my other files. It took us about two weeks to deploy the program.

    Which other solutions did I evaluate?

    We looked at FireMon, but FireMon was more expensive, and the main requirement for FireMon is to manage more than one file from different vendors. We didn't need it.

    What other advice do I have?

    I will recommend this solution to others because it is a good solution, but only if you are using multiple files and not only two or three files. You should have at least five files for this solution to be right for you. I rate this product an eight out of ten. Easier implementation with other solutions will increase my rating.

    In the future, I would like to see additional features being able to install firewalls using remote sites and the ability to do initial configuration using Panorama. I would like this initial configuration to be copied on USP and have the firewalls configured to connect to the Panorama. 

    I would, therefore, like to see easier configuration and implementation in the next version. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Brijo George - PeerSpot reviewer
    Network Engineer at a tech services company with 10,001+ employees
    Real User
    Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
    Pros and Cons
    • "The most valuable item is centralization and we can get all of the router bases in a single window."
    • "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."

    What is our primary use case?

    Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.

    What is most valuable?

    The most valuable item is centralization and we can get all of the router bases in a single window. 

    What needs improvement?

    I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.

    For how long have I used the solution?

    I have been using Palo Alto Networks Panorama for the past four years.

    What do I think about the stability of the solution?

    The stability is very good and once again I would rate it an eight out of ten.

    What do I think about the scalability of the solution?

    The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.

    How are customer service and support?

    Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.

    What about the implementation team?

    The initial setup was done by the best through one of our senior network engineers.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is pretty average. On a scale of one to ten, I would rate it a five.

    What other advice do I have?

    I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.