We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
Buyer's Guide
Palo Alto Networks Panorama
March 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Project Lead at Peristent Systems
Simple rule management, highly scalable, and easy to use
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is the simplicity of rule management. Both this device group and template management are very easy to use."
- "Palo Alto Networks Panorama currently lacks the capability of integrating with other software, such as AlgoSec to simplify rule management and schedule management. However, this feature has been requested by the company and it is uncertain if Palo Alto will implement it in the future. Additionally, the UI needs improvement, it is too slow."
What is our primary use case?
We use Palo Alto Networks Panorama firewall, rule and policies management.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is the simplicity of rule management. Both this device group and template management are very easy to use.
What needs improvement?
Palo Alto Networks Panorama currently lacks the capability of integrating with other software, such as AlgoSec to simplify rule management and schedule management. However, this feature has been requested by the company and it is uncertain if Palo Alto will implement it in the future. Additionally, the UI needs improvement, it is too slow.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately five years.
What do I think about the stability of the solution?
The solution has frequent upgrades that reduce the stability.
I rate the stability of Palo Alto Networks Panorama a six out of ten.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
I have been using the same management software from other vendors, such as Check Point and Fortinet, but they are not as scalable as Palo Alto Networks Panorama.
We have approximately 25 people using the solution.
We do not plan to increase our usage because we are migrating to Zscaler and Cisco. Zscaler has some scalability advantages over Palo Alto Networks Panorama and this is why we are switching.
I rate the scalability of Palo Alto Networks Panorama a nine out of ten.
How are customer service and support?
There are a few areas where Palo Alto Networks Panorama support could be improved. Specifically, when we encounter issues, it takes a significant amount of for support to resolve them, particularly when it comes to coding-related problems. We are unsure if they have invested in research and development in this area.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama took a long time to complete because there was not a lot of documentation.
What about the implementation team?
We used the support from Palo Alto Networks Panorama for the implementation. They were very professional and helpful. We used five people for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama should be reduced. We pay for the solution annually.
We have acquired Palo Alto Networks Panorama for a three-year period, and we are selecting firewall options based on our specific needs, which may result in purchasing a DNS Security solution separately.
What other advice do I have?
We use five people for the maintenance of the solution.
The solution is easy to use and superior to other competitors. Additionally, there are occasional graphical or visual glitches that also take a while for them to address through updates. The length of time it takes to resolve these issues depends on their severity.
I rate Palo Alto Networks Panorama a nine out of ten.
The solution is good compared to the competition, but the support is not up to standard.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Palo Alto Networks Panorama
March 2026
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Network Engineer at a tech services company with 10,001+ employees
Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
Pros and Cons
- "The most valuable item is centralization and we can get all of the router bases in a single window."
- "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."
What is our primary use case?
Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.
What is most valuable?
The most valuable item is centralization and we can get all of the router bases in a single window.
What needs improvement?
I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for the past four years.
What do I think about the stability of the solution?
The stability is very good and once again I would rate it an eight out of ten.
What do I think about the scalability of the solution?
The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.
How are customer service and support?
Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.
What about the implementation team?
The initial setup was done by the best through one of our senior network engineers.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty average. On a scale of one to ten, I would rate it a five.
What other advice do I have?
I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution Architect at Innovirtuz Technologies Pvt. Ltd
Easy to manage and scale and has logging features
Pros and Cons
- "I found logging and management features the most valuable in Palo Alto Networks Panorama. Another good feature of the product is that it lets you define global firewall policies and templates."
- "If not for the OEM firewall restrictions, I'd rate Palo Alto Networks Panorama as ten out of ten compared to other products."
- "Storage in Palo Alto Networks Panorama needs improvement. My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge."
- "Storage in Palo Alto Networks Panorama needs improvement."
What is our primary use case?
We provide Palo Alto Networks Panorama to customers in the education and government niches, for example, for state and defense accounts. The product is for logging and log management.
What is most valuable?
I found logging and management features the most valuable in Palo Alto Networks Panorama.
Another good feature of the product is that it lets you define global firewall policies and templates. For example, if you have standard procedures, you can create a single template and apply it to all your firewalls. This feature is attractive to many users.
I also like that Palo Alto Networks Panorama is easy to configure and manage.
What needs improvement?
Storage in Palo Alto Networks Panorama needs improvement.
My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge.
Updating Palo Alto Networks Panorama was also a bit challenging when upgrading your firewall, so that's another area for improvement.
For how long have I used the solution?
I've worked with Palo Alto Networks Panorama for the last three or four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a stable product, but sometimes, the patch creates some issues, so it's a nine out of ten.
What do I think about the scalability of the solution?
Regarding scalability, Palo Alto Networks Panorama is a scalable solution. You can scale it whenever you want. You can add storage. Scaling it is easy, so it's a nine out of ten for me.
How are customer service and support?
Palo Alto Networks Panorama technical support is good. Regarding response time, it depends if you're getting partner support or direct support from Palo Alto Networks.
Sometimes you need to wait a maximum of four hours to receive support, and sometimes, it just takes half an hour. It also depends on the type of ticket you open. If it's a critical ticket, you'll get a call from technical support within fifteen to twenty minutes.
I also like that Palo Alto Networks extended support to distributors, where you can raise a ticket directly with a distributor.
Which solution did I use previously and why did I switch?
I've used AlgoSec, and compared to Palo Alto Networks Panorama, AlgoSec supports other OEM firewalls, which means you can configure Fortinet, Palo Alto, Cisco, and other firewalls on it. In contrast, Palo Alto Networks Panorama only supports Palo Alto Networks devices, which is a drawback.
Otherwise, if you compare Palo Alto Networks Panorama with other products, such as Fortinet and Checkpoint, feature-wise, Palo Alto Networks Panorama is more complete. In contrast, Checkpoint and Fortinet are only thirty to thirty-five percent complete.
If not for the OEM firewall restrictions, I'd rate Palo Alto Networks Panorama as ten out of ten compared to other products.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama could be pretty easy if you've had some training. It's not like you can go and do it and find it easy without a guide or training. Before implementing the product, you'll need at least one to two weeks of training because it'll be complicated to go hands-on without some Palo Alto Networks Panorama training.
What's my experience with pricing, setup cost, and licensing?
Pricing for Palo Alto Networks Panorama is always high. If you're going to sell the product, you always have to talk about the technology because it should be about the solution rather than the price, or else you'll lose potential customers.
What other advice do I have?
My company works with Palo Alto Networks Panorama, including other Palo Alto Networks solutions, such as MDR, NGFW, and SOAR.
My company is a system integrator rather than the end customer. My company provides and sells Palo Alto Networks Panorama to end customers.
Palo Alto Networks Panorama is deployed on-premises, particularly by customers in the government.
A state data center where my company deployed Palo Alto Networks Panorama had fifteen thousand to eighteen thousand users. The number of firewalls was eighty, with two Palo Alto Networks systems.
My rating for Palo Alto Networks Panorama is nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator/Reseller
Security Specialist at Television Broadcasts Ltd
An affordable and easy-to-use solution, though central firewall management could be better
Pros and Cons
- "The solution is easy to use."
- "I evaluated another solution, but Panorama is easy to use and deploy, plus the performance is better."
- "The central firewall management could be better."
- "The central firewall management could be better."
What is our primary use case?
We use the solution for long-term traffic blocks when our management needs to receive information on specific events or for theory testing. Panorama sits on the firewall and manages traffic blocking.
What is most valuable?
The solution is easy to use.
What needs improvement?
The central firewall management could be better.
For how long have I used the solution?
I've been working with Panorama for two years.
What do I think about the stability of the solution?
The solution is stable; we didn't have any downtime.
What do I think about the scalability of the solution?
Our IT department has around four users who manage the solution, and another department has over ten end users.
How are customer service and support?
We contacted technical support in Hong Kong, provided by a local partner of Panorama, and they aren't the best; there is room for improvement.
How would you rate customer service and support?
Neutral
How was the initial setup?
Another division handled the initial setup, but they said the deployment should be easy as it doesn't require complex tasks. It's simple to open the software and configure the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is relatively cheap; I rate it four out of five for affordability.
Which other solutions did I evaluate?
I evaluated another solution, but Panorama is easy to use and deploy, plus the performance is better. I can quickly install policies.
What other advice do I have?
I rate the product seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Ingeniero de TI at AndeanTrade S.A
The quality of this product is good and it's easy to understand, but there is room for improvement in the integrations
Pros and Cons
- "I like the quality of this product, and it performs. It's the best solution in the IT business."
- "I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me."
- "I like the quality of this product, and it performs; it's the best solution in the IT business."
- "I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me."
What is our primary use case?
I use the firewall to protect my entire enterprise network.
What is most valuable?
I like the quality of this product, and it performs. It's the best solution in the IT business.
What needs improvement?
I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me.
I would also improve the integration with other solutions.
For how long have I used the solution?
I have been a partner of this solution for five years.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The technical support is very good. We contact them for support with the solution or if we have problems in the entire network. I would rate the technical support as an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
My IT team handled the setup and it was very easy because they have the needed skills. We use three people for deployment and maintenance: one engineer and two technicians.
What other advice do I have?
I would recommend that new users study the product. I think people should use it because it is very easy to understand.
I would rate this solution as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Engineer at a mining and metals company with 201-500 employees
Stable, Easy to pull information from the logs, But the current documentation is not detailed enough
Pros and Cons
- "I found it easy to learn how to pull information from the logs."
- "I find the portal, and the filter function to be the most valuable features."
- "The current documentation is not detailed enough."
- "I would like to see more real-world testing before updates and patches are released in the live environment."
What is our primary use case?
The solution is used for VPN, and Firewall protection.
What is most valuable?
I find the portal, and the filter function to be the most valuable features. I found it easy to learn how to pull information from the logs.
What needs improvement?
I would like to see more real-world testing before updates and patches are released in the live environment. The last VPN update that was released caused a problem that kicked users out. I would also like to see better documentation. The current documentation is not detailed enough.
For how long have I used the solution?
I have been using the solution for a month and our organization has been using the solution for about four years.
What do I think about the stability of the solution?
The solution for the most part appears to be stable. I haven't had any major concerns.
What about the implementation team?
The implementation was through a vendor.
What's my experience with pricing, setup cost, and licensing?
Although I don't have direct knowledge of the setup cost I believe it is mid-range. There is also an additional cost for the VPN service.
What other advice do I have?
I would rate the solution a six out of ten.
I was not part of the initial setup so I don't know how straightforward it was.
The solution is used across six businesses for both the service and the workstations.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales engineer at MUK
Easy to set up, user-friendly, and offer various types of deployment capabilities
Pros and Cons
- "It is really useful for big deployments."
- "This is like a cherry on the top of all of your network security from Palo Alto in your organization."
- "It is not a cheap product."
- "It is not a cheap product."
What is our primary use case?
The basic use case is when you have a lot of Palo Alto Networks firewalls. Panorama is a security management tool for all of your Palo Alto Network devices. Every time you create some configurations or when you need to manage a lot of branches with Palo Alto Network devices, and when you need to group these branches to use the policies, the configurations on a group of devices, it's useful. It's easier to use Panorama to manage stuff.
What is most valuable?
It's user-friendly. Users can easily manage the configurations, the policies, and the objects inside Panorama, inside the Palo Alto Network devices.
It is really useful for big deployments. It's useful for users that have two devices.
We have the ability to install Panorama in a public cloud deployment, and of course, Palo Alto also has their own cloud in which you can store the logs of all of your devices and basically get the reporting and get management for these logs through Panorama. Palo Alto has cloud firewalls and they are also manageable through Panorama. This is like a cherry on the top of all of your network security from Palo Alto in your organization.
The setup is easy.
What needs improvement?
It is not a cheap product. Some kinds of Palo Alto devices can cost a few thousands of dollars, and Panorama will be even higher. For the big customers that have a lot of devices, it is crucial to get all the benefits from the Palo Alto Networks portfolio regarding network security.
For a highly secure environment, they sometimes need only hardware appliances, not a virtual machine.
For how long have I used the solution?
Palo Alto Networks was the first vendor in my cybersecurity career. I started to work with Palo Alto Networks at my first job in a small integrator company in Ukraine. I've been working with Panorama for maybe 16 or 17 years. There was a small period of three years between this experience, and now I'm again working with Palo Alto Networks.
What do I think about the stability of the solution?
It's really stable. We have a public cloud and hardware and we have a virtual one, and all of them are really stable. We have not seen critical issues or a lot of comments from the customers that it is not a stable solution.
What do I think about the scalability of the solution?
It's really scalable. It's based on the number of devices. If you need 25 devices, it will be one license. If you need thousands of devices to manage, it will be another kind of license. It's really scalable and can install the machines with the high availability mode, so it's really stable.
How are customer service and support?
Support answers quickly. I have no issues with Palo Alto Network support. Basically, our company is an Accredited Support Center of the Palo Alto Networks for our customers and basically we are also providing support at the lowest levels.
How was the initial setup?
It's really straightforward to implement. It's not something where you need some special engineer. Palo Alto has a really great document portal, docs portal, where you can find all the needed information to deploy this. That said, it is really straightforward for any administrator who deployed something before. You just click next, next, next, you just then need to change a key, and that's all.
What's my experience with pricing, setup cost, and licensing?
It's not the cheapest solution. It can be quite expensive. There are other less costly options available on the market.
What other advice do I have?
I am working for an official distributor of Palo Alto Networks.
It is on-premises, and it has cloud abilities too. Public cloud deployments are available.
I can recommend the solution to new users and suggest, firstly, that they choose their mode of Panorama. They need to decide if they will deploy in a public cloud or maybe on-premises. If you have a lot of Palo Alto devices, you will need Panorama. If you have this significant amount of Palo Alto Network devices, when you get Panorama, you will get a lot of features that will make your life easier.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2026
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Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
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