No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Pipefy allows users to visualize projects holistically, enhancing both micro and macro-level insights.
It has significantly increased productivity by reducing manual tasks, allowing for greater output efficiency.
Its customization and automation capabilities streamline processes, reducing workload and time expenditure by up to 70%.
Users report improved organizational control, documentation management, and reduced errors, leading to more organized and efficient operations.
Pipefy has enabled better orchestration within organizations, assisting in tasks such as converting overdue invoices to payments, thus improving cash flow.

CONS

Cost is considered slightly expensive for Pipefy.
Pipefy's customization and automation assistance can be confusing, leading to potential conflicts.
Issues such as outages or instabilities require multiple logins daily.
Customer support for Pipefy is deemed unsatisfactory.
A more complete integration with WhatsApp is needed.
 

Pipefy Pros review quotes

Patel Dhulva - PeerSpot reviewer
Software Firmware Engineer at Kohler Company
Jul 17, 2026
Since using Pipefy, I estimate that we have saved 50% in time and costs.
Andre Soares - PeerSpot reviewer
Sre at Atlas Technologies
May 13, 2026
Overall, Pipefy helped create more predictable, organized, and scalable operational processes.
IB
Field Office Coordinator at a manufacturing company with 10,001+ employees
Sep 4, 2026
Pipefy really improved my routine and reduced some errors.
Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,806 professionals have used our research since 2012.
Josiel Fontoura - PeerSpot reviewer
Export Coordinator at a paper AND forest products with 1,001-5,000 employees
Sep 20, 2026
The impact of using Pipefy has been very positive, as we have significantly reduced manual emails and wrong email addresses while being much faster in our responses to customers, which has also benefited them.
MS
Head de Operações
Sep 8, 2026
The way Pipefy has had a positive impact on my organization is that the major positive impact was being able to visualize the project as a whole, not only at the micro level, but also at the macro level.
HM
Analista de Negócios at a outsourcing company with 1,001-5,000 employees
Sep 9, 2026
Pipefy had a positive impact mainly on the ease of documentation, the ease of automations, communication, and reduction of manual work.
reviewer2895615 - PeerSpot reviewer
Analista de Compras Junior at a tech vendor with 10,001+ employees
Sep 4, 2026
Pipefy has had a positive impact on my organization and it made day-to-day work much easier.
reviewer2837385 - PeerSpot reviewer
Finance Analyst at a media company with 5,001-10,000 employees
May 12, 2026
In terms of money and time saved, Pipefy is a great time saver overall, reflecting in analysts handling additional projects beyond ticket management.
Giulio Mathias - PeerSpot reviewer
Analista de monitoramento at a financial services firm with 11-50 employees
Sep 4, 2026
Pipefy has impacted my organization positively by allowing us to orchestrate everything within the company.
HM
business analyst at a outsourcing company with 1,001-5,000 employees
Sep 9, 2026
I truly enjoy working with Pipefy because it is so intuitive that even when I needed to create fields with formulas and other non-standard field types, they are very easy to customize.
 

Pipefy Cons review quotes

Patel Dhulva - PeerSpot reviewer
Software Firmware Engineer at Kohler Company
Jul 17, 2026
Although Pipefy is a great platform, I find that there are certain areas where it could be improved, especially the registration process, which leaves a lot to be desired as its complexity makes the entire sign-up process time-consuming and cumbersome.
Andre Soares - PeerSpot reviewer
Sre at Atlas Technologies
May 13, 2026
Overall, I had a positive experience with Pipefy, but I think there are still some areas that could be improved.
IB
Field Office Coordinator at a manufacturing company with 10,001+ employees
Sep 4, 2026
A potential improvement would be for Pipefy to send a message when something takes, for example, four days with nothing happening or it is still waiting for an answer or needs approval.
Learn what your peers think about Pipefy. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,806 professionals have used our research since 2012.
Josiel Fontoura - PeerSpot reviewer
Export Coordinator at a paper AND forest products with 1,001-5,000 employees
Sep 20, 2026
For our company, the best improvement for Pipefy would be to integrate it with our ERP system. Currently, we use SAP but face challenges because we often input some information in Pipefy and have to duplicate that in SAP.
MS
Head de Operações
Sep 8, 2026
I think an improvement, a good improvement, would be on the cost. I think it is a slightly expensive platform and a slightly expensive system.
HM
Analista de Negócios at a outsourcing company with 1,001-5,000 employees
Sep 9, 2026
The ease of automations in Pipefy is something that is very good, but if the user doesn't know how to use it, it can create rework and errors, because sometimes the logics conflict with each other.
reviewer2895615 - PeerSpot reviewer
Analista de Compras Junior at a tech vendor with 10,001+ employees
Sep 4, 2026
Sometimes there are errors such as outages or instabilities in Pipefy. Sometimes I have to log in two to three times a day.
reviewer2837385 - PeerSpot reviewer
Finance Analyst at a media company with 5,001-10,000 employees
May 12, 2026
What is lacking is direct support, since I am required to go through a third-party outsourcing company to connect with Pipefy.
Giulio Mathias - PeerSpot reviewer
Analista de monitoramento at a financial services firm with 11-50 employees
Sep 4, 2026
I find Pipefy's customer support really bad and unsatisfactory.
HM
business analyst at a outsourcing company with 1,001-5,000 employees
Sep 9, 2026
I think Pipefy could be improved by providing better assistance to users who are customizing or creating automations, as it can become confusing when users do not know how to customize or do not think through the logic they are building for fields, which can lead to conflicts.