PRTG Network Monitor Reviews

My main use case for PRTG Network Monitor is monitoring jobs.

A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.

The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.

PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.

PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.

I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.

There are no other improvements I think are needed for PRTG Network Monitor.

I have been working in my current field for more than five months.

PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.

PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.

The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.

I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.

I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.

My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.

Public Cloud

Amazon Web Services (AWS)

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces.

Using PRTG Network Monitor helps us in understanding traffic flows and assists in troubleshooting, providing valuable insight into the network traffic and utilization.

Every monitoring session features similar capabilities. PRTG Network Monitor shows the flow of traffic on interfaces and devices, which is very helpful for troubleshooting traffic utilization.

The technical support from PRTG needs significant improvement. The support team should be more accessible when customers log a complaint, and the process of accessing support should be easier for end users. 

Additionally, the cost has increased from $4,000 to $99,000 without any change in features, which is unacceptable.

I have almost 12 years of experience working with PRTG Network Monitor.

I would rate the stability of PRTG Network Monitor as one out of ten due to their support and pricing issues.

I would rate the scalability of PRTG Network Monitor as high. It is easy to manage and has good scalability features.

The support is zero. I have repeatedly reached out for help with no success; they never responded to my emails or calls. In contrast, SolarWinds provided immediate support when I had issues.

I have experience with SolarWinds, which immediately provides solutions and responds quickly to complaints. They handle situations more effectively.

PRTG is a simple network monitoring tool; it is straightforward and easy to set up, even for non-technical users. However, extracting the code and triggering emails was challenging without support.

The pricing is harshly increased, from $4,000 last year to $99,000 now, with no additional features added. This is unbearable.

I have been exploring SolarWinds and Zabbix as alternatives due to the issues faced with the rising costs and poor support of PRTG Network Monitor.

After-sales services are crucial in the corporate sector. Even with high pricing, if a company does not provide full support, it will be unsuccessful. Support is essential.

I have a consulting role and my customer is trying to choose between PRTG Network Monitor and other solutions. I already have PRTG as an option, so they can have a third option.

PRTG Network Monitor is easy to set up. Within a few minutes, it is operational. It is an all-in-one monitoring solution without extra costs. For example, we set it up for an insurance company with branches across Africa. We are able to monitor from Lagos without installing anything in the branches, using the agentless feature. We just put in the IP address and the parameter, and we monitor from those ends. 

Additionally, all the sensors are very useful. Most people are interested in the bandwidth monitoring sensor to see what bandwidth the users are consuming. The pricing is affordable compared to SolarWinds.

PRTG Network Monitor needs to enhance network performance monitoring. Moving towards observability, similar to what Datadog offers, could be beneficial. Specifically, they need to improve application performance monitoring, error tracing mechanisms, and log management. Log management is not detailed enough unless exported to Syslog or other tools.

I have been familiar with this product for five to eight years.

PRTG Network Monitor scales easily. If scaling up is needed, you just move to the next band, adding about 50% of additional cost. 

On a scale of one to ten, scalability is rated as 9.5.

The technical support is good. The setup process is well-documented, making it easy to deploy. However, unlike SolarWinds, which requires specialized training due to its complexity, PRTG's process is more straightforward.

Positive

The initial setup is straightforward and easy to configure. All the necessary instructions for setup are provided.

PRTG comes in different bands: there are options with 500, 1500, 2500, and so on. Pricing is by the number of devices, not by sensor.

I would recommend PRTG Network Monitor, especially if the customer is cost-conscious. However, if the network to be monitored is extensive, either PRTG or SolarWinds could be recommended. 

Overall, I rate PRTG as nine or 9.5 out of ten.

I am using PRTG Network Monitor just for SNMP monitoring of my network devices.

I can customize the port as per my need and the real-time monitoring feature that is already provided to me. The alerting system is very stable, and it's helpful whenever any sensor is down. PRTG notifies me through email. PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.

PRTG Network Monitor should provide syslog monitoring since it is not available at this time. There are very limited features as compared to other solutions.

I have been working with PRTG Network Monitor for four to five years.

I didn't see any downtime with PRTG Network Monitor.

I rate scalability as nine out of ten. PRTG Network Monitor has the ability to scale and add new devices.

Technical support is available on the web. Tutorials are available so I can manage any issue with PRTG Network Monitor easily.

Positive

I was using Firepower from Cisco, but I changed to Fortinet due to the high cost of Firepower. Fortinet provides me with cheaper options compared to Cisco.

The initial setup is simple. I am using it on my Hyper-V machine, so it's very simple to deploy PRTG Network Monitor.

The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.

I am using SolarWind's Kiwi for monitoring rollouts.

I rate PRTG Network Monitor overall as eight out of ten. I highly recommend it.

On-premises

Currently, I only use PRTG Network Monitor for triggering the SQL Server. I query the SQL Server for some data and then generate the output. So, that's the process that I am using now with PRTG Network Monitor.

The simplicity is what I appreciate about PRTG Network Monitor. Additionally, it is advantageous because it can be deployed on-premises. This is a crucial factor for me as I operate in an air-gapped environment with no internet allowed. PRTG Network Monitor is the only solution I use here. I also use the alert features, especially the user-friendly mobile app feature.

The user interface could be more modern as it is quite dated. PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.

I have been using PRTG Network Monitor since 2016 or 2017. It has been quite a long time.

I rate the stability as nine out of ten.

I haven't gone beyond monitoring thousands of devices, so I don't have experience with large scalability, but for less than one hundred devices, it is stable.

I have switched from PRTG Network Monitor to DataDog. I am also using AWS managed services for hosting.

The setup process is simple.

The pricing is in the middle. It's not too high, nor too low, but it's reasonable.

Overall, I rate PRTG Network Monitor as eight out of ten. AI features were mentioned, but I haven't updated PRTG Network Monitor for quite some time, so I am unsure about these new features.

On-premises

I use it to monitor the defense system, various switches, and the connections between different sales offices. Additionally, I use it to monitor my various virtual environments.

The most valuable aspect is the diverse range of features it offers. The dashboard is outstanding, providing a comprehensive overview.

I have been working with it for two years.

It provides excellent stability.

Scalability is incredibly straightforward and effortless. One thousand and fifty users have been onboarded.

When it comes to the various questions I've posed to the technical support, the response time is impressive. I typically receive answers within one hour. I would rate nine out of ten.

Positive

I used Nagios before, but it was outdated. PRTG, on the other hand, is incredibly easy to manage, develop, promote, and maintain. Nagios, being very old, is challenging to maintain.

The initial setup was straightforward.

The deployment process involves taking capacity, installing it on a server, applying the licenses, and then initiating a discovery of various categories. After that, monitoring the different aspects of the network. It's a relatively simple process, especially for monitoring defense and payroll records on uncomplicated networks. It was completed in two days. Maintaining the current setup is not challenging at all.

I see a significant return on investment due to the simplification of monitoring with PRTG. Problems are identified and resolved quickly. Before PRTG, it was challenging to detect and address issues promptly.

The pricing is reasonable for the features provided.

Overall, I would rate it eight out of ten.

On-premises

I use PRTG Network Monitor to monitor server and network environments in my company.

Most of the products either provide features for network monitoring or efficient server monitoring. There are different products for server monitoring when it comes to ManageEngine or SolarWinds, and there are different products for server monitoring. There are different metrics to consider when monitoring servers and networks. RTG Network Monitor gives me a complete picture of both the modules, which are server monitoring and network monitoring.

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

I have been using PRTG Network Monitor for six years. I am just a consumer of the product.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around ten people in my company use PRTG Network Monitor.

The product's initial setup is simple.

The solution is deployed on an on-premises model.

I took care of the implementation part of PRTG Network Monitor by myself.

I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price.

I compared PRTG Network Monitor with SolarWinds and ManageEngine. I chose PRTG Network Monitor over other products in the market since it provides complete monitoring of my servers and network devices. SolarWinds and ManageEngine have different products for server monitoring and different products for network monitoring.

I rate the overall tool a nine out of ten.

On-premises

The solution is used for infrastructure monitoring and for some limited automation and SNMP monitoring. If any parameters cross any threat, then it would trigger some healing, like restarting by sending some special commands.

The features I found valuable are its reporting modules and the graphs, along with SNMB utilization and the bandwidth utilization for reports.

Along with more room for automation, more room for advanced configuration can be integrated into the solution.

I have been using PRTG Network Monitor for almost ten years. I use it in my business company on my account. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a seven out of ten.

Around 50 people in my company use the solution.

I am very satisfied with PRTG Network Monitor because it's easy. Also, I have been using it for a long time, either for configuration or providing any reports or support needed for PRTG.

I rate the technical support a nine out of ten.

Positive

On a scale of one to ten, where one means difficult to implement and ten means easy to implement, I rate it an eight.

The solution is deployed on the cloud and on-premises.

The ROI is currently looked upon at the management level.

It's a cost-efficient tool.

The reporting module is easy to configure. Also, it is easy and nice looking, with a nice presentation triggered for utilization and for monitoring health. Also, you can integrate as much vendor hardware as possible using SNMP, and it has easy configuration and troubleshooting. Along with the solution being cheap, there is also support from the vendor, which is its main point.

There are more powerful software solutions available apart from PRTG Network Monitor.

Overall, I rate the solution a seven out of ten.

If you want to grant access for clients to the MSP service provider, you can use this solution. For example, if the client wants to monitor the net flow and net flow traffic with PRTG, you can analyze this traffic for them.

If you have a problem with your slow network, you can get visibility on the net flow and SNMP protocols in order to review them and then handle troubleshooting specifically about the issue.

We like the monitoring with the net flow and net flow protocols and SNMP protocols. 

The health check functionality is currently very good.

Its initial setup process is fast and easy.

It is stable. 

The scalability is pretty good.

The technical support services could be better. The service operation center also needs to be improved.

Users need to buy the more expensive licenses if they expect to be able to scale. 

We would like to see more advanced features. It would be great if they can help us exclude some protocols if you want to configure some scripts. 

I've been using the solution for two to four years. 

This is a stable product. You only need to deploy remote probes around the network and infrastructure, so you need to add enough remote probes to meet your needs, however, if you do that, it remains stable. 

You can scale the solution if you buy the most expensive licenses or limited sensors. 

We have 12 people using the solution within the company.

At this time, we do have plans to increase usage and add clients to the MSP.

Technical support could be better. 

Positive

I've previously used HPE and SolarWinds products in the past. 

The initial setup is really fast. We didn't need to download the setup on the webpage. You just click through. It is traditionally Vista for Windows.

We have ten users that are capable of handling maintenance tasks. 

We had a consultant assist us during the initial setup.

We have seen an ROI as it allows us to avoid downtime. When you have a problem with your network, and it goes down, it's a really big problem.

The solution is very cheap. You can buy 600 sensors for $1000 or a bit more. 

We did not previously evaluate other solutions.

Currently, I have Privileged Access Management solutions, Identity solutions, Privileged Cloud solutions, and Identity solutions. We use both cloud and on-premises deployments. 

I'd advise new users to implement a hybrid architecture. That way, you can get visibility around cloud solutions and on-premise solutions. It's very important to get visibility around these architectures.

I'd rate the solution ten out of ten. 

Hybrid Cloud

I am a partner company and use PRTG Network Monitor as a monitoring tool for our customers. We use it to monitor entire IT infrastructures, like AWS devices, and other IP kind devices.

PRTG Network Monitor helps us monitor the IT infrastructure for our customers without requiring significant downtime. The solution completes upgradation or migration within one to two hours, minimizing disruption.

PRTG Network Monitor is user-friendly and offers flexible alerting systems. It integrates well with mail alerts via SMTP, SMS, Teams, and Slack. We can monitor the entire IT parameters, including AWS devices, through the dashboard.

PRTG Network Monitor could improve interaction with customers by offering direct support involvement instead of just mail responses. The solution could also enhance database observability and provide clearer pricing explanations when converting customers from perpetual to subscription models.

I have been using PRTG Network Monitor for three years.

The stability of PRTG Network Monitor is high. I would rate it eight to nine on a scale of one to ten.

The scalability for network monitoring is rated eight to nine ut of ten. However, for asset management and configuration comparing with other NMS technologies, it is less scalable.

PRTG provides support via mail only, which can be inconvenient due to time differences. There is no direct interaction or remote calls.

Positive

The initial setup of PRTG Network Monitor is very easy to use. There are no significant difficulties encountered.

PRTG Network Monitor used to be reasonably priced, but after changing to subscription models, the costs have increased. The solution remains user-friendly, which usually convinces customers despite the higher pricing.

I would recommend PRTG Network Monitor specifically for monitoring purposes. 

It is a suitable solution to monitor various IT devices and their internal performance. However, for comprehensive asset management or network traffic analysis, other modules or tools may be necessary. 

I'd rate the solution eight out of ten.

On-premises