PRTG Network Monitor Reviews

I use PRTG Network Monitor for network monitoring, specifically monitoring the capacity of the WAN connections.

PRTG Network Monitor is perhaps the most accurate tool we have used to monitor the capacity of the WAN connection.

Real-time notifications in PRTG Network Monitor are effective in reducing response time; it's a very good product on this point.

The reporting capabilities in PRTG Network Monitor are good. Both built-in reporting and notification features are good for us, and we are utilizing these features, which are satisfying us.

Customization is not the biggest advantage of PRTG Network Monitor, though it remains the most accurate tool.

Customization options are limited when creating a dashboard with specific needs.

The most significant disadvantage of PRTG Network Monitor is that the dashboard for NetFlow is not user-friendly at all.

The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.

I have been using PRTG Network Monitor for almost 10 years now. While I don't remember the exact start date, it has been a long time.

PRTG Network Monitor is a completely stable product. We haven't needed vendor support for the last three years, which demonstrates the product's stability.

PRTG Network Monitor is easy to scale up and scale out, making it a scalable solution.

I have not worked with similar tools for network monitoring; we have retired all other tools except PRTG Network Monitor.

The installation of PRTG Network Monitor is very easy.

We see ROI with PRTG Network Monitor through indirect cost savings. It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.

PRTG Network Monitor remains affordable until now.

I decided to stay with PRTG Network Monitor because Cisco Prime has been retired from the vendor and is no longer supported. There is no business need for WhatsUp since we don't require map monitoring anymore. Additionally, we are working with SD-WAN technology, which provides more monitoring capability within the solution itself, reducing the need for external tools.

I am just a user of PRTG Network Monitor. On a scale of 1-10, I rate this solution a 7.

I started as an administrator and was also part of installing the system at another company, so I have experience as both a customer and a consultant. I am a partial integrator of PRTG Network Monitor. I use an alerting system.

The most advantageous aspect of PRTG Network Monitor is that you can start quite fast because there are many sensors you can use, and it's ready to use. You can rapidly monitor all the network of the company because it has a discovery function that enables you to find numerous devices in your network and start working with it immediately by pushing one button.

I am satisfied with the alerting system because it has multiple options available. You can use email alerts or push notifications on your cell phone, as well as SMS short text messages on your cell phone, and they also have a desktop program where you can see alerts immediately.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

PRTG Network Monitor definitely has room for improvement. They need to change their strategies because it has become relatively expensive compared to what it used to be. They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades. Now it's a subscription model where you need to subscribe for at least three years, and it has become quite expensive, with a rise of more than 100%.

I have been working with PRTG Network Monitor technology for almost two years.

I am using the Auto-Discovery function of PRTG Network Monitor sometimes. It is quite effective, but it's just a good start. If you are trying to monitor some new environment or a new network, you can add a new network in your company and use the discovery function to find all the devices in the network and start resolving them afterward.

It's stable if set up correctly because in the beginning there could be many alerts that are not very important, but if you set it up properly, it's really stable.

PRTG Network Monitor is really scalable because you have one core server that typically requires one license, and you can install multiple probes. There are no limitations regarding the number of probes; you can install them in each network, even if they are not connected, and it works.

They have good web pages with extensive information about the product and potential issues. I actually haven't had to contact them for support.

Positive

I have only experience with PRTG Network Monitor and have not used any competitors.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

As a technician, I don't have specific ROI information. However, it is really helpful and definitely saves us money because we can find issues in our network before they become big problems.

With PRTG Network Monitor, you can monitor devices such as servers, switches, routers, and other active units on the network. It's focused on monitoring computer networks and many other aspects.

My experience with PRTG Network Monitor is mainly in the network environment, including virtualization with VMware.

I am using mainly SNMP technology which offers some customizations, though it's quite limited. I have tried some script-based sensors, which have been quite helpful.

On a scale of 1-10, I rate PRTG Network Monitor an 8.

On-premises

Other

My main use case for PRTG Network Monitor is monitoring jobs.

A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.

The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.

PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.

PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.

I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.

There are no other improvements I think are needed for PRTG Network Monitor.

I have been working in my current field for more than five months.

PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.

PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.

The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.

Positive

I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.

I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.

My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.

Public Cloud

Amazon Web Services (AWS)

I am using PRTG Network Monitor just for SNMP monitoring of my network devices.

I can customize the port as per my need and the real-time monitoring feature that is already provided to me. The alerting system is very stable, and it's helpful whenever any sensor is down. PRTG notifies me through email. PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.

PRTG Network Monitor should provide syslog monitoring since it is not available at this time. There are very limited features as compared to other solutions.

I have been working with PRTG Network Monitor for four to five years.

I didn't see any downtime with PRTG Network Monitor.

I rate scalability as nine out of ten. PRTG Network Monitor has the ability to scale and add new devices.

Technical support is available on the web. Tutorials are available so I can manage any issue with PRTG Network Monitor easily.

Positive

I was using Firepower from Cisco, but I changed to Fortinet due to the high cost of Firepower. Fortinet provides me with cheaper options compared to Cisco.

The initial setup is simple. I am using it on my Hyper-V machine, so it's very simple to deploy PRTG Network Monitor.

The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.

I am using SolarWind's Kiwi for monitoring rollouts.

I rate PRTG Network Monitor overall as eight out of ten. I highly recommend it.

On-premises

Currently, I only use PRTG Network Monitor for triggering the SQL Server. I query the SQL Server for some data and then generate the output. So, that's the process that I am using now with PRTG Network Monitor.

The simplicity is what I appreciate about PRTG Network Monitor. Additionally, it is advantageous because it can be deployed on-premises. This is a crucial factor for me as I operate in an air-gapped environment with no internet allowed. PRTG Network Monitor is the only solution I use here. I also use the alert features, especially the user-friendly mobile app feature.

The user interface could be more modern as it is quite dated. PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.

I have been using PRTG Network Monitor since 2016 or 2017. It has been quite a long time.

I rate the stability as nine out of ten.

I haven't gone beyond monitoring thousands of devices, so I don't have experience with large scalability, but for less than one hundred devices, it is stable.

I have switched from PRTG Network Monitor to DataDog. I am also using AWS managed services for hosting.

The setup process is simple.

The pricing is in the middle. It's not too high, nor too low, but it's reasonable.

Overall, I rate PRTG Network Monitor as eight out of ten. AI features were mentioned, but I haven't updated PRTG Network Monitor for quite some time, so I am unsure about these new features.

On-premises

I use it to monitor the defense system, various switches, and the connections between different sales offices. Additionally, I use it to monitor my various virtual environments.

The most valuable aspect is the diverse range of features it offers. The dashboard is outstanding, providing a comprehensive overview.

I have been working with it for two years.

It provides excellent stability.

Scalability is incredibly straightforward and effortless. One thousand and fifty users have been onboarded.

When it comes to the various questions I've posed to the technical support, the response time is impressive. I typically receive answers within one hour. I would rate nine out of ten.

Positive

I used Nagios before, but it was outdated. PRTG, on the other hand, is incredibly easy to manage, develop, promote, and maintain. Nagios, being very old, is challenging to maintain.

The initial setup was straightforward.

The deployment process involves taking capacity, installing it on a server, applying the licenses, and then initiating a discovery of various categories. After that, monitoring the different aspects of the network. It's a relatively simple process, especially for monitoring defense and payroll records on uncomplicated networks. It was completed in two days. Maintaining the current setup is not challenging at all.

I see a significant return on investment due to the simplification of monitoring with PRTG. Problems are identified and resolved quickly. Before PRTG, it was challenging to detect and address issues promptly.

The pricing is reasonable for the features provided.

Overall, I would rate it eight out of ten.

On-premises

I use PRTG Network Monitor to monitor server and network environments in my company.

Most of the products either provide features for network monitoring or efficient server monitoring. There are different products for server monitoring when it comes to ManageEngine or SolarWinds, and there are different products for server monitoring. There are different metrics to consider when monitoring servers and networks. RTG Network Monitor gives me a complete picture of both the modules, which are server monitoring and network monitoring.

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

I have been using PRTG Network Monitor for six years. I am just a consumer of the product.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around ten people in my company use PRTG Network Monitor.

The product's initial setup is simple.

The solution is deployed on an on-premises model.

I took care of the implementation part of PRTG Network Monitor by myself.

I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price.

I compared PRTG Network Monitor with SolarWinds and ManageEngine. I chose PRTG Network Monitor over other products in the market since it provides complete monitoring of my servers and network devices. SolarWinds and ManageEngine have different products for server monitoring and different products for network monitoring.

I rate the overall tool a nine out of ten.

On-premises

If you want to grant access for clients to the MSP service provider, you can use this solution. For example, if the client wants to monitor the net flow and net flow traffic with PRTG, you can analyze this traffic for them.

If you have a problem with your slow network, you can get visibility on the net flow and SNMP protocols in order to review them and then handle troubleshooting specifically about the issue.

We like the monitoring with the net flow and net flow protocols and SNMP protocols. 

The health check functionality is currently very good.

Its initial setup process is fast and easy.

It is stable. 

The scalability is pretty good.

The technical support services could be better. The service operation center also needs to be improved.

Users need to buy the more expensive licenses if they expect to be able to scale. 

We would like to see more advanced features. It would be great if they can help us exclude some protocols if you want to configure some scripts. 

I've been using the solution for two to four years. 

This is a stable product. You only need to deploy remote probes around the network and infrastructure, so you need to add enough remote probes to meet your needs, however, if you do that, it remains stable. 

You can scale the solution if you buy the most expensive licenses or limited sensors. 

We have 12 people using the solution within the company.

At this time, we do have plans to increase usage and add clients to the MSP.

Technical support could be better. 

Positive

I've previously used HPE and SolarWinds products in the past. 

The initial setup is really fast. We didn't need to download the setup on the webpage. You just click through. It is traditionally Vista for Windows.

We have ten users that are capable of handling maintenance tasks. 

We had a consultant assist us during the initial setup.

We have seen an ROI as it allows us to avoid downtime. When you have a problem with your network, and it goes down, it's a really big problem.

The solution is very cheap. You can buy 600 sensors for $1000 or a bit more. 

We did not previously evaluate other solutions.

Currently, I have Privileged Access Management solutions, Identity solutions, Privileged Cloud solutions, and Identity solutions. We use both cloud and on-premises deployments. 

I'd advise new users to implement a hybrid architecture. That way, you can get visibility around cloud solutions and on-premise solutions. It's very important to get visibility around these architectures.

I'd rate the solution ten out of ten. 

Hybrid Cloud

My clients primarily use PRTG for monitoring network devices, bandwidth, server status, and security devices like Sophos firewalls, and CCTV systems. It helps ensure efficiency, security, and reliability across their IT infrastructure.

The real-time monitoring feature in PRTG is invaluable to me. It provides immediate insights into network performance, which is crucial for proactive maintenance. Another standout feature is its recommendation system, especially in the enterprise version, which helps optimize operations by automatically managing failovers. Additionally, the flexibility to customize data storage and the option to remove old data after a certain period is also essential for efficient resource management.

Improvements in data storage flexibility, such as allowing customers to specify data retention periods, would enhance PRTG. Additionally, implementing OID panels for wider device support, especially for devices like UPS network equipment lacking standard OID support, would be beneficial.

I have been working with PRTG Network Monitor since 2008.

I would rate the stability of PRTG at a nine out of ten.

PRTG is quite scalable. It is not just about software; scalability extends to hardware with customizable solutions. PRTG is suitable for companies of all sizes, from small to enterprise-level, with support for up to 1,000 devices.

While the tech support offers good remote login assistance, there is room for improvement in response time for critical problems. Overall, I would rate their support nine out of ten.

Positive

The initial setup was simple.

Pricing for PRTG depends on the number of licenses needed, ranging from as few as two hundred to potentially as many as forty thousand. The pricing model is flexible, making it suitable for a wide range of businesses and budgets.

PRTG and SolarWinds both offer comprehensive solutions, but PRTG's simpler pricing model based on device count makes it more appealing. With PRTG, everything is included in one package, whereas SolarWinds often requires additional monthly payments for various features. This straightforward pricing structure makes PRTG a preferred choice for many.

PRTG helps clients identify and resolve network issues by providing comprehensive monitoring without requiring configuration changes. It collects data from various devices and systems, including Cisco and Juniper, and offers flexibility in monitoring settings to suit different needs, such as traffic analysis or vendor-specific monitoring.

I would recommend PRTG, especially for users with limited budgets who want an effective monitoring solution. Overall, I would rate it as a nine out of ten.

On-premises

We use the solution for monitoring the bandwidth and reachability of a big network. We rely on reachability to generate an alarm as banks have different branches and routers. We use the PRTG to assess whether there is any fault in any branches or ATM buses. We have been using a site with 5000 sensors in 60-78 sites.

The solution is good, very friendly, and simple to use. I have been taking training. As far as it's not complicated, you can use it.

The automation part can be more flexible. It will be much easier for an administrator to work on. It can discover all the devices in a network and design its network.

I have been using PRTG Network Monitor as a customer for eight years.

We have observed many things when we were analyzing the bandwidth.

I rate the solution’s stability a nine out of ten.

I've used FortiMonitor, Huawei, and SolarWinds before. SolarWinds is complicated. An administrator needs more skills to work with SolarWinds. If you're going for a data center or vendor monitoring, it's good to have PRTG set up because it's very reliable.

The initial setup is easy.

The solution is expensive compared to FortiMonitor. PRTG is costly for small scale, but for large scale, FortiMonitor is more expensive.

The solution is very user-friendly. You get whatever you need, but it has room for improvement too.

Overall, I rate the solution an eight out of ten.