PRTG Network Monitor Reviews

We primarily use the solution for monitoring. 

It's easy to implement and configure.

The client list capabilities are excellent. For us, the solution is a good fit.

Technical support has been very helpful so far.

The solution has been stable for the six months that we have used it.

We've found that the product is scalable. 

I get messages from all the things that happened, and we are informed about issues after that fact. We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur.

We are using EMC storage and we are finding that it is difficult to implement monitoring for it for some reason. If they could work to make that easier, that would be ideal. It should work with commonly used equipment and offer more templates.

Every time there is an update, the templates should also be updated as well.

We've been using the solution for about six months. It hasn't been too long just yet.

The stability has been great. There are no bugs or glitches. We do not find that it crashes or freeze. It's been reliable. The performance is good.

The scalability is good. If a company needs to expand it, it can.

At the moment, we use it with four technicians and we have our own domain to handle. We have a central monitoring system in our IT office.

So far, technical support has been good. We are based in the Netherlands, however, they do offer worldwide support. They are helpful, responsive, and knowledgeable. We've been very happy with the level of attention we can get.

The initial setup is very straightforward. It's pretty easy to configure. it's not overly complex or difficult.

The pricing is reasonable so far. It's proven to be a good investment for our company.

Although we aren't actively searching for other solutions, from time to time, we do check the market to see what else is available and compare it to this product.

We are a customer and an end-user.

We're working with the latest version of the solution at this time.

I'd advise new users that, although the setup and configuration are pretty easy, it's a good idea to start with training so that you get to know the product before you begin using it.

I'd rate the solution at an eight out of ten We've been happy with it in general.

We primarily use the solution for applicative monitoring, or network and applicative monitoring for some customers so that they can make sure that all equipment is up, and sometimes we use it to look for some more accurate sensors.

Ergonomy is very useful to us. It was really easy to use. It's not really a feature, however, ergonomy and the way I could very simply makeup, let's say, basic monitoring, and then go much deeper when there is a need is helpful. 

The alerts are very helpful to have access to. 

The possibility to make maps is very valuable.

The initial setup is very simple.

So far, we've found the solution to be quite stable.

I don't really have opinions on what types of features should be added. I haven't seen anything really lacking.

The possibility to export the part of the sensor we made would be helpful. For instance, if you're doing monitoring for customers and we want to share this with them or bring them an on-premises tool as well for them, you can't export just one part. You have got to rebuild everything. Just to remake it on another premise, you've got to rebuild it from scratch.

I've been using the solution for three years at this point.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. the performance is reliable.

There are about 20 users handling this product.

We haven't really attempted to scale it in any way. Therefore, I can't speak to how easy or difficult the solution would be to expand.

We've reached out to technical support in the past. We've been quite satisfied with the level of service we receive. We've found them to be very helpful and responsive when we have queries.

We are looking to take on other products. We are expanding, we are trying to share the two with other departments. As it often happens, the other departments say, "Well, why did you choose this and not something else?" And not
this or that?" Currently, we're looking into potential replacements.

The initial setup is very simple and straightforward. It's not a complex process. A company shouldn't have too much trouble with the implementation process.

I can't say how long the deployment took. I can't recall the exact amount of time.

For maintenance, we update the solution regularly. That's handled internally by our team.

While the setup was handled internally, for the sensors, sometimes we had to reach out to the help desk for assistance. However, we did not use an integrator or consultant for the process.

I'm not an expert on pricing, however, I would describe the pricing as pretty cheap. It's not overly expensive.

I'm paying something like €1000 per year for the maintenance. I've got unlimited sensors.

Three years ago when we took PRTG, we had a trainee make a small inquiry and we concluded that regarding the needs we have today, PRTG was the best solution. We concluded at the time that it would be much easier to use. The technical gap between PRTG and the other solutions would not be relevant to how we planned to use it.

We're just a customer and end-user. We don't have a business relationship with PRTG.

We're currently using the latest version of the solution.

Im not a network specialist, bu5 I would recommend PRTG. We've been extremely satisfied with its capabilities overall. I would rate it at a nine out of ten.

We use it specifically for our network devices and service providers. We're able to know if the connection with a certain internet service provider is still alive.

It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices.

I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud.

I have been using this solution for five to six months.

It is stable. So far, we didn't have any problem with the product.

We're using the free version, and we can only enroll up to 100 sensors. 

Currently, we have two system administrators who use this solution.

We didn't use their support. We're using the free version.

We were using SolarWinds. SolarWinds is much more expensive than PRTG.

For those who have no experience with PRTG, it would be quite complex. Luckily, we have an experienced and knowledgeable staff. Our team did not encounter any problems. The whole set up took two to four days.

We set it up ourselves. We had two system administrators for its deployment.

We are using the basic PRTG that we can download for free. For now, we only need to monitor less than 100 devices. For more than 100 devices, we would need to buy a license. PRTG is much cheaper than SolarWinds.

I would definitely recommend this solution. I have friends in other companies who are also using PRTG, and their feedback is also good.

I would rate PRTG Network Monitor an eight out of ten. We're happy with the results.

We are a service provider in the IT industry, and this is one of the products that we implement for our clients. We are using this product ourselves, and we have several customers who are also using it.

It is basically used for monitoring alerts, such as memory from a server has gone down.

Network Discovery is a feature that our customers like a lot.

The ability to maintain the health of the network is very good.

The user interface is okay.

This is a very lightweight solution.

The technical support could respond a little bit quicker.

A better console would be an improvement.

I have been working with PRTG Network Monitor for approximately five years.

The stability is excellent.

The networks in Guatemala are not very large, so scalability has not been an issue for us.

Our clients are typically medium-sized businesses.

We are working towards increasing the number of deployments.

I would rate the technical support and eight out of ten. They could be a little better in terms of response speed. Usually, they respond the next day.

The initial setup is straightforward and very simple. The length of time required for deployment depends on the size of the network but usually, we're talking about two hours.

We provide technical support to our customers who are using this product.

On average, two people are required for deployment and maintenance.

The pricing is okay and it is cheaper than some competing products.

The other product that our customers normally consider is SolarWinds.

SolarWinds is a more robust solution, and as such, it is much more expensive than PRTG. Most of the time, based on budget, our customers choose PRTG.

For me, this is a nice solution and I would rate it an eight out of ten.

We use PRTG Network Monitor for connectivity and communication between devices.

The most valuable feature of this solution is being able to see things graphically.

I would like to see more updates available in this solution.

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

I have not had the need to contact technical support.

We are also using Zabbix.

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

The price is pretty comparable.

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.

We use the solution to recollect data from past equipment.

The solution's most valuable aspect is its ability to make reports. We appreciate that in the tool. It could be to relay corrupt data information, and we tell ourselves that it's gone, however, tools for that are expensive in terms of the labor. To perform your analyses with this solution is easier. We can recover past data and make analysis effectively.

The initial setup is pretty easy.

The option to perform cross-correlated information about the server, I think could be better. This tool doesn't have this.

The ability to get another license if you need another tool, or to license specific aspects that may not be covered under your existing license could be better. Right now, it's not easy to switch contracts. The licensing policy needs more flexibility.

There may be some scalability issues.

We've used the solution for several years at this point. It's been a while. It's been as much as perhaps nine or ten years now.

The stability is there when you implement this generic service. We had to migrate in a bad scenario, due to the fact that we suffered from several issues. I still implemented it in one server to collect all the information. The product worked well and maintained its stability in general.

While I've never tried to scale the solution, the potential to scale looks fine. It's pretty dated, however, and I'm personally looking for another solution for that aspect.

We have about 20 people using the solution currently.

We're actually in the process of looking for another tool that would be able to collect information for us. I'm not sure if we'd increase the usage of this tool for that purpose.

I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically handled internally. I wouldn't be able to comment on their knowledgeability or responsiveness due to my lack of experience dealing with them.

I don't recall using a different solution in the past.

The initial setup isn't overly complex. It's straightforward.

The deployment took about three weeks across ten servers.

We handled the implementation ourselves in-house. We didn't need any consultants or integrators to assist us.

I don't deal with the licensing or billing aspect of the solution and therefore can't speak to the exact costs of the product.

We might be considering looking into other solutions in the future.

We're a customer and end-user. We don't have a business relationship with the company.

This solution's deployment is in the server through our machine. We have maybe eight or ten data machines with it.

I'd recommend this solution for larger implementations.

Overall, I would rate the solution at an eight out of ten.

The solution is for network monitoring.

Overall it is a very good tool to use. 

The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.

It has the capability to discover a lot of information over the networks automatically.

Network monitoring is not the strongest area of the solution which should be improved. It is not the best tool of the application but if someone has to start from the beginning and reach a moderate level of abilities for monitoring, then PRTG still serves that purpose. For experts, it is not the application monitoring tool they would choose. This tool is more suited for beginners and intermediate users.

The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.

The performance of the monitoring is outdated and when they have upgraded the tools in the past, it slows down the performance.

Auto Discover features could improve by allowing people the choice to manipulate the discovery to design and customize it to create a technical map of the services dependent on each of them.

They should also add service monitoring. They currently have a Windows service, but they do not have monitoring as a separate service. If I would like to specifically monitor the service within Windows, I would have no choice but to use theirs. 

I have been using the solution for approximately ten years.

It is a stable solution. I did not see any challenges. However, the performance is not that good. When asked about stability, I will split it into two parts. When I go into the devices and I click on the devices, I should see all the devices immediately, I do not, which is a performance issue. When I click on one of the devices in the list of All Devices section, it should show me the graph and the monitoring statistics site. This is where it has failed many times, it does not show it. We complained about this to PRTG many times. I currently find the solution to be 80% stable.

The scalability should come deep within the roots of the solution. The root of PRTG is having a lot of sensors inside because they work on monitoring sensors. The more sensors you have, the more you can scale. The good thing about the solution is that you can make your own sensors. This means it is scalable.

I did not have a good experience with customer service. They were not able to give answers in a timely manner. They were able to give some less complex answers but when the questions become difficult, they find it very difficult to manage a solution. For example, what do bandwidth monitoring and bandwidth sensor mean? I think they should be able to explain this to me better, they could not explain it well. Their bandwidth sensors do not really work as a bandwidth sensor.

I think they might have some missing knowledge or they have unqualified employees sitting down and reading the documents from their screen to the customers, like myself. I find that technical support could have been much better, they have been a company for many years. They need to continue to support their customers in a much better way and should hire experts as other organizations do. When contacting support it is handled by the very first level of agents, then it is escalation up for an answer. I did not like this about the support, it takes time. I find myself left trying to solve the problem myself.

The technical support requires a lot of improvements, they offer a lot of information to be downloaded and used by the customer. I think it has to be supported much better to allow customers the ability to easily deploy it and use it effectively.

I did not have any challenges attempting to install the solution. It was quite straightforward, you do not need any training to install it. The experience was good.

The deployment is the longest part of the setup. I would say the installation did not take much time but the complete utilization of the software took three or four hours. I had to configure it properly, discover the sensor, support the sensor, utilize it to the best possible way, make a group, and put in the site. All of these processes take time. If somebody has experience in PRTG, I think it can be done in half day.

I have evaluated SolarWinds and it is one of the easiest for beginners to start working with network monitoring.

I would recommend this solution to others. However, if they are a beginner, there are other products out there that might be more appropriate, like SolarWinds.

I rate PRTG Network Monitor a seven out of ten.

We are primarily using this product for alerting. We receive notifications for events like the interface going up or down and remote access, as well as information such as the interface volume.

We're using the basics of it to monitor our switches and routers and primarily just the networking equipment for up-down status.

This solution makes it easy to group devices. It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts.

The maneuverability within it is fairly intuitive, especially once you get used to it.

I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them. This is a general comment about all of the network monitoring equipment and I think that it would make the product more valuable in the long run. As it is now, you have to point telemetry at Kibana or another open-source solution and then graph out of that. I don't see the point of that, given that I've got SolarWinds and the choice of other network monitoring software. However, none of them allow you to use it as a collector for telemetry, so the stream is part of the switch.

I posed this question to PRTG and they were unresponsive, so it seems like not enough customers are complaining about it or would be potentially using it. But that's where I think in the long term, it would be of benefit. Licensing becomes an issue, and I understand that, but I think that if they could allow a collector of telemetry and re-displaying that graphically, it would be the next best thing.

If you don't have something that is doing the SNMP manipulation then it is a bit clunky, although they have good documentation on it. You can add as many SNMP MIBs as you want to, and it's just a matter of processing them into their format.

We have been using the PRTG Network Monitor for between three and four years.

This is a fairly stable product and we don't have to do a lot of maintenance. They do come out with patches and we're applying them. We do have to occasionally reboot it, although I'm thinking it's not nearly as buggy as SolarWinds. In this version of PRTG, I don't have any issues that I'm aware of.

Scalability is not bad and you can add extra to it. We don't have a scaling issue right now but from what I can tell, it appears that it can scale well.

We have used SolarWinds products and currently use them for backup. We have problems with stability and we fix them by rebooting the device. PRTG seems to be more stable, in general.

One of my senior engineers performed the initial setup. I am doing the maintenance on it along with my engineer. Applying patches if required is not something that we've had an issue with.

It's an annual license that is based on the number of endpoints that we're tracking and using.

We have created several maps for this product, and there is at least one map that people specifically use. It is put up on our wall for the helpdesk, and it has all of the switches and routers in a pie so that you can see what's down and what's up. It is a nice red, green, and blue color coordination. This is displayed along with the utilization of firewalls and our egress points, and some other critical points in the network for the service desk to look at. If they get several calls from a site and they can look up at the map and see that there is a bunch of red, possibly recognizing a network issue, then it is helpful.

I would rate this solution an eight out of ten.