PRTG Network Monitor Reviews

The solution is easy to manage and the reports are very accurate.

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

I have been using this solution for five years.

The solution is stable in my experience.

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

The installation is straightforward.

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

The primary use of the solution is to secure network resources and to get a visual of what is connected.

I believe the solution has improved the way our organization works. 

The features of the solution that stands out are the ease of use and it is trouble-free.

The solution could be better and faster when it comes to performance. 

I have been using the solution for approximately eight years.

It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.

The solution has been adequate for us in terms of scalability.

There are two people using the solution in our organization and they are part of the network management team.

We have an unlimited license for this solution.

I rate PRTG Network Monitor a nine out of ten. 

Our clients use this solution to see if the network is up and running, for pings and services such as emails and disk space.

I use it for monitoring since I am the system admin to keep things up. Overall, the information it gave didn't offer any suggestions to change anything.

The up-to-date graphs and the history are very good.

They keep adding services, such as MS SQL monitoring, and email monitoring to keep the different parts of the e-mails going.

The implementation is easy, initially.

Also, the servicing of Linux and Windows Operating Systems are useful.

The free version only gives us 100 free sensors to use. It would be nice if there was double that.

The additional services such as MS SQL and email monitoring took a bit of work, so I would like to see it easier to do.

I have been acquainted with PRTG Network Monitor for approximately seven years.

I have used it for a customer in the last 12 months.

We are using the latest version. I keep them updated.

It's a stable product and I have not experienced any issues. 

Our clients are not that large. It's single-server monitoring for some systems. We didn't have to scale it.

Our clients are small businesses, with under 100 seats.

We have not needed to contact technical support, but the forums are pretty good.

We did not use technical support because it was pretty straightforward. I kept my monitoring pretty simplistic, and I didn't try to do anything extra that would cause more angst and set things up.

We haven't used a monitoring system before.

The initial setup was straightforward. It was easy to set up and implement.

To have the additional features costs a lot. It's too much. If it was half the price, we would purchase more.

All monitoring systems are close to the same pricing scheme.

For others who are interested in using this solution, I would recommend it. Please use it, it's good. It's very friendly, easy to use, and it's web-based, which means you don't have to be logged into a server to get something done.

Also, the updates are easy to do, just double click and away it went. On occasion, updates had to be done from the server, but that wasn't very often.

I would rate PRTG Network Monitor a nine out of ten.

We primarily use the solution in order to monitor the network performance and stability.

The pricing of the solution is pretty good. We don't find it too unreasonable. It's pretty compatible if you look at it in comparison to the competition.

The solution offers good integration capabilities.

The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly.

Their penetration within the market could be much better. If their pricing was lower, even though it's reasonable now, it might help them achieve this.

The solution needs a better graphical grid. A good example of what I mean is SolarWinds, which has an excellent graphical grid. It would help with organizations that have a bit more complexity.

I've been working with the solution for the last ten years. It's been a decade. I've worked with the product for a long time.

The stability seems to be quite reliable. It's a good product. I can't comment on dealing with any bugs or glitches. It doesn't crash or freeze.

I've never personally had the chance to contact technical support. Having never reached out directly, it would be hard to discuss their knowledgeability or responsiveness.

We found the initial setup to be pretty straightforward. It wasn't too complex. We didn't have any trouble setting everything up.

We handled the implementation ourselves, in-house. We didn't need to hire any outside consultants or integrators.

The pricing of the solution is fair and in line with the rest of the market. It's not too high.

While I didn't properly evaluate SolarWinds, I have seen other people using it and I found that it had a very nice graphical grid and GUI.

We only use the product ourselves. We're end-users and customers, not resellers or consultants.

For smaller networks, I would recommend this solution. That said, if the network is complex, I would recommend a company evaluates another product instead. Something like SolarWinds may be a better option in cases of complexity. It's not the scalability, rather graphically, the GUI you get in terms of displays and things of that nature look much better in SolarWinds. I should preface this recommendation by saying that I have not used it. I've seen people using it. I feel that looks much better and would be better suited based on what I have seen.

Overall, I would rate the solution at a seven out of ten. If it had a better graphical grid similar to SolarWinds, I would rate it higher.

We use it for some internet providers and educational institutes.

It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization. 

Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. 

In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor.

I have been using this solution since 2014.

It is installed on a Windows Server, and its stability is very nice.

Its scalability is good. For on-premises deployments, the scalability depends on the hardware. For cloud deployments, the scalability depends on the number of servers.

Around 50% of our clients are small organizations and around 20% of our clients are big organizations.

Their technical support is pretty good. As a reseller, we get fairly good support from them, and we also sell support services for our clients.

The initial setup is very easy. An average implementation takes one to two hours.

It is expensive.

They have a roadmap in which they have described all the features for the upcoming releases. This roadmap is available on their portal.

I would recommend this solution. I would rate PRTG Network Monitor a ten out of ten.

Within our organization, only the network department uses this solution — there are eight of us.

It gives me a live view of the traffic on the WAN. It produces reports on errors and faulty devices. It also produces a lot of logs on what is afoot. I can produce many reports using it.

It needs to have more monitoring on end-user devices. We can monitor a set of network devices, but not end-users' devices.

It would be nice if it gave us alerts via Gmail or SMS message.

I have been using this solution for five years. 

PRTG Network Monitor is both scalable and stable.

The technical support is excellent.

The initial setup is very straightforward — it's just a simple cover server.

We are currently evaluating many other security solutions.

I would recommend this solution because it's great for monitoring network traffic and producing reports.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

We have offices around Australia, we're a company organization with a couple of hundred people where we monitor four or five offices and their networks. We use the solution on a daily basis. We're a customer of PRTG and I'm president of our company. 

We like the solution's report writing and the way that it compiles the system's information from around the network and brings it all back into the central site and the interface. 

The solution could be improved by increasing the way that it polls the different engines which we feel is quite slow. It also doesn't integrate very well with service desks or anything else. Pre-packaged integrations with other product sets would be something we'd like to see in any future release.

I've been using this solution for three and a half years. 

The solution is stable except for when you want to do upgrades and then they try to move everyone over to the cloud versions. 

The solution is scalable, it's just a matter of including another piece of software and hooking it up through the network, through the Cisco routers, and away you go. 

I previously used Zabbix and Nagios which are problematic performance wise. They're not modern and neither are the interfaces. We prefer PRTG. 

The initial setup of the solution was easy. Our guys did some of it in-house and then we got an external party to help us, a local specialist. Implementation probably took about three months to get it to the point where we were happy with it.

Use of the product requires planning. Start with your ideas on paper first before you start doing your deployment and then ask yourself 'what if' questions - what if this or that happens. 

I would rate this solution a seven out of 10. 

Our primary use case with PRTG is measuring and monitoring the system. We have a few servers running in redundancy. There are two monitoring ones. One for the maintenance staff with more details and the other one is for general control and assessing when there is a user error or 401. We use it on the business logic level. With redundancy, the FRC is just to monitor whether there is a complete down or only one system goes down.

We see everything being monitored on the screen. When we do mapping it's easier for us to monitor whether it's the server's fault, the feature's fault, or it's the router, or some other device, or some other legacy system. It all starts with the monitoring.

The feature I like is that it can easily do a lot of mapping. 

I can easily access the maintenance map and the four control maps. By looking at it I can roughly know why the system is behaving as it is, and I can click to the second or third layer to identify the fault. I also like the 365 days statistical graph. These are very helpful for me to analyze the flow and to record the trends.

Because our system doesn't connect to the internet, it wants us to put in the license and then the activation should occur. Sometimes we do the activation when we are passed date. When we try to activate the license past date, it's not as easy as we thought it should be. In other words, they could improve the process of updating the license.

If I do it correctly before the activation expires, it should be okay. But if I try after the due date has passed then you can't get the correct security patch.

I would prefer if PRTG could work in redundancy mode with an external database rather than how it is now with the database inside PRTG, where I can access it only through the report. If you have an external database you can do another trace on the data with the redundancy while the monitoring system is still going on.

I have been using PRTG Network Monitor for almost two years.

So far there are no issues with the stability. The only setback is that I don't know why there's only one PRTG running the system. If one fails then redundancy is not there.

PRTG is quite easy to use as long you have the hang of it. The only problem are the legacy systems that don't have direct connection.

The issues to pay attention to in terms of scalability are the sensors. The sensors help you isolate your problem. Let's say my only problem now is field monitoring. I might also want to have central monitoring but I couldn't do it. If you have a field monitoring system you may also want to have a central monitor as well. I haven't tried to do that yet on PRTG because I need higher levels to monitor my three or four PRTG systems. In other words, the product is not so easy to scale.

Right now it is just me and my colleague working on this product. We use it on a daily basis. We have groups for the maintenance center and the reporting center. Both are monitoring and mapping. I configured this for them.

The support is fantastic. Because of our time difference I get my message replied to by the next morning. It's quite fast.

My client is asking me to look into Icinga. Icinga is still new to me and I'm not yet sure about it. I think it's a Nagios software. I did use Nagios before, but I didn't configure it, it was part of the system delivery.

With Nagios, I can't see the graph, or the trends, or the mapping of an individual site. I'm not really sure about Nagios.

When I joined the company PRTG was already setup. They subsequently added more servers, so I got to learn it through my colleagues.

In the beginning, I downloaded PRTG for free and did my own experiments. I would advise others to do that, too. Download it and try it out. When you do that you'll see where the limitations are.

On a scale of one to ten, I would rate PRTG Network Monitor about an eight. I still think there's room for improvement, especially when it comes to updating the event configuration.