PRTG Network Monitor Reviews

We use it to keep an eye on the equipment we've got out there. We've got a Citrix farm which we shut down on an evening. We have alerts to tell us if they haven't come back up.

We were blind before. We implemented PRTG to get visibility and to get alerts on when CPU is spiking or RAM is spiking. The benefits are that it keeps us proactive. It keeps us in front of any issues that might arise. For instance, if we've got ten Citrix servers on one site and a couple of those are spiking and we get an alert on it, we can just stop users from logging onto them and spin up an extra server quite quickly.

With the Citrix solution, it now gives us clear visibility if, for some reason, some of the servers haven't come up in the morning. Before the users come in, we've got the servers set to power up by Smart Scale in Citrix to be ready to be used. If they haven't come up, PRTG's telling us they haven't come up. It enables us to jump on that before the users get in. It makes sure that the users' experience is seamless, that it's the same every day. We know every single day if the servers are up or down. PRTG tells us that.

The historical data will help optimize our network performance. We're still relatively new in deploying it. It has given us indications of when CPU spikes, when the most users are on from the most sites - because we have worldwide sites. It's given us an insight into when the busy periods are.

It doesn't necessarily make us more cost-effective but it certainly makes us be on the ball. It makes us be more proactive and it makes us better. In turn that should make us more cost-effective because it allows us to focus more on projects rather than on support. We're not firefighting, we're actually in front of the fire.

It provides us with immediate feedback on our IT infrastructure and it will give us more. We've only got a little bit so far because we've only implemented it recently. We're hoping we're going to get all kinds of really cool analytics out of it.

• The alerting is the most valuable feature. 
• I also like the iPhone app. I get alerts in an email on the iPhone app.
• There are plenty of sensors for what we need. It's great.

In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device. 

It hasn't gone down so far, so all good.

It looks pretty scalable. At the moment we've just got this on one client's site; quite a big client of ours. And the plan would be to include this in our support package, so when we get new clients we'll put PRTG on their systems as well.

We've not used technical support.

We were just using the Azure monitoring because all our resources were in Azure. We knew we needed to switch because the service kept filling up in terms of space and the client was alerting us. From a service management point of view, that's horrendous. We needed to the ones alerting the client.

Once we got PRTG on, we were able to not only alert the client, but we were able to rectify the potential issue prior to it being an issue and then alert the client: "We've identified this. We've rectified it. You need to do this."

We did experience system downtime before implementing the solution, but it wasn't a driving factor in our decision to go with PRTG.

We went with it because it looked quite simple. It almost seems too simple. It gives all the information we need. It has that dashboard for alerts on one of our monitors and we get alerts whenever there's an issue. It looked really user-friendly and really simple and it did what we needed it to do. As an IT engineer, you don't really want to be spending all of your time tweaking the monitor. It needs to be a tool.

The setup was straightforward because a colleague of mine used PRTG previously. He knew how to use it and set it up. I had a look at it. I had never used PRTG, but I found it okay to set up. I did a free trial on one device to see if it worked for us and I found it okay to set up.

It took a little while, from the time we set up the solution until it provided us with feedback on our IT infrastructure, because we wanted to get the probes right. It took a little while to set it up on our terms. We didn't just flood it out there. We took our time and got it out. It was used in Azure monitoring and, even though what we were getting was rubbish, it was getting something, and we wanted to make sure we put it out right.

We went straight to PRTG.

The solution is actually costing us money. We're taking the hit on the subscription because we haven't been able to bill it to our client yet. When the contract with our client comes up for renewal, we will then factor this into the client's renewal.

It is certainly letting us, as a DevOps team, have some sleep at night. We had a few servers that were limping and we were blind to them. We'd wake up each morning wondering if there was an email or a telephone call saying a server had gone down. This just enables to not worry so much about the solution.

We've got 1,000 nodes and I believe it's a few hundred quid a month.

We did trial four solutions, including PRTG. Obviously, we were using Azure, and I can't remember the others. They may have been SolarWinds and Opsgenie but that wasn't really going to do it for us.

Get a trial set up and see what it can do. It's really intuitive. It's really straightforward. You get what you need to know out of it and the email alerts are customizable as well. All in all, it's really a positive solution. If you're looking for monitoring, then this is the one.

I don't use the Desktop app much. A colleague of mine set it up and I just focus on the alerts. From what I know, it's fine.

My overall impression of the solution's feature set is good. I'm pleased with it. It does everything we need to do. It would just be really cool if brought us straight into Azure.

I'd currently rate it an eight out of ten, purely because I'm new to it. I'm impressed with it so far. We're getting the reports. It's doing everything we need it to do. As I said, it would be really cool if we could get Azure without having to install a little piece of software.

The features which I believe to be the most valuable for PRTG are its easy setup in general, including its alarm setup; along with its out-of-the-box monitoring checks.

The fact that it's simple to use network-based monitoring, and at the same time is reliable and robust.

This product in particular provided network traffic control, net SLA measurements which are always quite practical. Also, it allowed us to report downtime on sites in a very easy and comprehensive way.

Its most important quality, in my opinion, is that it's an out-of-the-box functional product. This means you won't need a lot of technical know-how to properly make it function, at least on a basic level. It's easy to configure and make an operator know how to interpret the information gathered and apply the information it reports.

They could improve on application monitoring, user defined OS sensors, its lack of agent defined monitoring. Also, they could include customized reports and network maps, more detailed SLA reports, better item relations. Lastly, they should improve on distributed monitoring for customers on remote networks.

What it offers is far from being enough. It's dashboards, GUI and reports are too simple for cases where you'd need advanced monitoring tools.

I've used it on two different sites for over three years.

None at all, I'd even say that it's the best thing about this program: you don't need to know about monitoring to make it run.

We've had no issues with the stability.

It does consume a lot of hardware resources, and over time you can notice it going slower. This is especially so when you've added/erased a large amount of checks, alerts or customizations from what are called "sensors" . Just like many Windows-oriented tools, you sometimes feel the urge of just resetting everything and starting over -but that's mainly because of how it handles during daily tasks- usually it doesn't have major issues with bugs or general usefulness.

Customer Service:

I haven't had access to it, the client did not provide me with that information.

Technical Support:

I haven't had access to it, the client did not provide me with that information.

I've worked with a large variety of solutions, mainly Zabbix, Nagios, Cacti and Pandora FMS. In this case I resorted to PRTG because the client already had a license for it. One of the times I had to set it up from scratch and the other time I had to take over an installation which was already functioning.

It was quite simple although, as always, you have to get used to the terminology used which is unofficial.

In both cases I had an In-house team.

It was quite good, considering the product is inexpensive for commercial standards and that it won't take a long time to learn to use properly.

It's a good product for simple environments, but its price/feature ratio scales rapidly in larger environments. In really complex or large environments, this product just isn't enough, it's lacking a lot of features that would otherwise be necessary for these types of environments.

generally work with open source solutions such as Zabbix, Nagios, Cacti or Pandora FMS. In this case it could be compared to WhatsApp Gold, but I think PRTG is more useful for compact and simple environments.

I would say that in general it's good software, yet I would advise newcomers about some of its limited features, but you can't really expect pinecones from a palm tree, if you know what I mean.

If you need a simple and solid tool, and you're willing to spend a buck, it's a good option to consider. It's a tool that's been tested and you can easily see what it is or is not meant for.

We use PRTG as part of a general support platform we offer to our clients. It provides a single pane of glass to monitor network hardware and software and head off critical incidents. 

The network visualization helps us to drill down deeper. 

PRTG could use reporting tools and mobile alert tools. It should be easier to diagnose and respond to problems from a mobile device on the go. 

I have used PRTG Network Monitor for about three years.

I rate PRTG seven out of 10 for stability. It's stable, fast, and accurate.

PRTG has above-average scalability. 

I rate PRTG Network Monitor seven out of 10. 

The solution is easy to manage and the reports are very accurate.

There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.

I have been using this solution for five years.

The solution is stable in my experience.

I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.

The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.

I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.

The installation is straightforward.

My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.

I rate PRTG Network Monitor a seven out of ten.

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

We've been using PRTG Network Monitor for many, many years.

This solution is stable.

PRTG Network Monitor is scalable.

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

We implemented this solution in-house, for a school.

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software, it's easy to install/implement and build structures. It's also cost effective.

Every department in my company uses this tool for SMS or e-mail alerts regarding its devices.

Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer.

About one and a half years.

It depends on your company's IT infrastructure. Mostly security issues (firewall/proxy permissions, etc.) are the ones that could cause stability problems in my experience.

Because we are a relatively new user, I can't really comment on this.

Support is mostly done via support tickets. Nothing is perfect, I’d give them eight out of 10. They do as much as they can.

We have used SAP ITIM. We switched because PRTG is more cost effective then SAP ITIM monitoring.

Initial setup is straightforward. Not a big deal in general.

If you're looking for a cost effective software I’d suggest this product. If you have worked with/used a more professional product or need a more professional/complex product, I would not recommend this one. If you want a straightforward and easy solution, PRTG Network Monitoring is one of the best.

I was not the decision maker so no comment.

If you're looking for "easy", "simple", and "user friendly", I would recommend this product.

First let me start by saying I have been using system monitoring tools for a very long time. I first cut my teeth with HP Openview "back in the day" and most recently with Microsoft System Center which I have now completely replaced as a monitoring and alerting system with a bit of software called PRTG from a company called Paessler.Here are the top 10 strong points of PRTG: - Rapid deployment - But, there are best practices for sure... - Highly scale-able - Intuitive interface - quick learning curve - Inexpensive to license - Accurate - Works with most infrastructure without customization - Updated often and very easy to update - Good support from the vendor - Kind to diskspace consumption - not sure how they do it! - Easy to re-architect as your infrastructure changesMy company runs a large scale SAAS infrastructure with a large mix of technologies. PRTG is the first software product we have used to accurately alert the right people of trouble. This has been a huge boost in customer satisfaction for sure.

There is not much not to love in this software but one item on my wishlist that has yet to be addressed in an intuitive way is the ability to use and manage templates. This would allow you to apply templates easily and then modify templates easily.

 PRTG Network Monitor is used to monitor our client's network.

The most valuable feature of PRTG Network Monitor is its ease of use.

PRTG Network Monitor can improve by having better integration with devices.

I have used PRTG Network Monitor within the past 12 months.

The price of PRTG Network Monitor is reasonable. 

I rate PRTG Network Monitor a nine out of ten.