PRTG Network Monitor Reviews

We primarily use the solution for monitoring. 

It's easy to implement and configure.

The client list capabilities are excellent. For us, the solution is a good fit.

Technical support has been very helpful so far.

The solution has been stable for the six months that we have used it.

We've found that the product is scalable. 

I get messages from all the things that happened, and we are informed about issues after that fact. We need something that is more predictive. We would prefer if it wasn't a solution that was corrective and instead offered predictive insights so that we can handle problems before they even occur.

We are using EMC storage and we are finding that it is difficult to implement monitoring for it for some reason. If they could work to make that easier, that would be ideal. It should work with commonly used equipment and offer more templates.

Every time there is an update, the templates should also be updated as well.

We've been using the solution for about six months. It hasn't been too long just yet.

The stability has been great. There are no bugs or glitches. We do not find that it crashes or freeze. It's been reliable. The performance is good.

The scalability is good. If a company needs to expand it, it can.

At the moment, we use it with four technicians and we have our own domain to handle. We have a central monitoring system in our IT office.

So far, technical support has been good. We are based in the Netherlands, however, they do offer worldwide support. They are helpful, responsive, and knowledgeable. We've been very happy with the level of attention we can get.

The initial setup is very straightforward. It's pretty easy to configure. it's not overly complex or difficult.

The pricing is reasonable so far. It's proven to be a good investment for our company.

Although we aren't actively searching for other solutions, from time to time, we do check the market to see what else is available and compare it to this product.

We are a customer and an end-user.

We're working with the latest version of the solution at this time.

I'd advise new users that, although the setup and configuration are pretty easy, it's a good idea to start with training so that you get to know the product before you begin using it.

I'd rate the solution at an eight out of ten We've been happy with it in general.

We primarily use the solution for applicative monitoring, or network and applicative monitoring for some customers so that they can make sure that all equipment is up, and sometimes we use it to look for some more accurate sensors.

Ergonomy is very useful to us. It was really easy to use. It's not really a feature, however, ergonomy and the way I could very simply makeup, let's say, basic monitoring, and then go much deeper when there is a need is helpful. 

The alerts are very helpful to have access to. 

The possibility to make maps is very valuable.

The initial setup is very simple.

So far, we've found the solution to be quite stable.

I don't really have opinions on what types of features should be added. I haven't seen anything really lacking.

The possibility to export the part of the sensor we made would be helpful. For instance, if you're doing monitoring for customers and we want to share this with them or bring them an on-premises tool as well for them, you can't export just one part. You have got to rebuild everything. Just to remake it on another premise, you've got to rebuild it from scratch.

I've been using the solution for three years at this point.

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. the performance is reliable.

There are about 20 users handling this product.

We haven't really attempted to scale it in any way. Therefore, I can't speak to how easy or difficult the solution would be to expand.

We've reached out to technical support in the past. We've been quite satisfied with the level of service we receive. We've found them to be very helpful and responsive when we have queries.

We are looking to take on other products. We are expanding, we are trying to share the two with other departments. As it often happens, the other departments say, "Well, why did you choose this and not something else?" And not
this or that?" Currently, we're looking into potential replacements.

The initial setup is very simple and straightforward. It's not a complex process. A company shouldn't have too much trouble with the implementation process.

I can't say how long the deployment took. I can't recall the exact amount of time.

For maintenance, we update the solution regularly. That's handled internally by our team.

While the setup was handled internally, for the sensors, sometimes we had to reach out to the help desk for assistance. However, we did not use an integrator or consultant for the process.

I'm not an expert on pricing, however, I would describe the pricing as pretty cheap. It's not overly expensive.

I'm paying something like €1000 per year for the maintenance. I've got unlimited sensors.

Three years ago when we took PRTG, we had a trainee make a small inquiry and we concluded that regarding the needs we have today, PRTG was the best solution. We concluded at the time that it would be much easier to use. The technical gap between PRTG and the other solutions would not be relevant to how we planned to use it.

We're just a customer and end-user. We don't have a business relationship with PRTG.

We're currently using the latest version of the solution.

Im not a network specialist, bu5 I would recommend PRTG. We've been extremely satisfied with its capabilities overall. I would rate it at a nine out of ten.

We use it specifically for our network devices and service providers. We're able to know if the connection with a certain internet service provider is still alive.

It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices.

I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud.

I have been using this solution for five to six months.

It is stable. So far, we didn't have any problem with the product.

We're using the free version, and we can only enroll up to 100 sensors. 

Currently, we have two system administrators who use this solution.

We didn't use their support. We're using the free version.

We were using SolarWinds. SolarWinds is much more expensive than PRTG.

For those who have no experience with PRTG, it would be quite complex. Luckily, we have an experienced and knowledgeable staff. Our team did not encounter any problems. The whole set up took two to four days.

We set it up ourselves. We had two system administrators for its deployment.

We are using the basic PRTG that we can download for free. For now, we only need to monitor less than 100 devices. For more than 100 devices, we would need to buy a license. PRTG is much cheaper than SolarWinds.

I would definitely recommend this solution. I have friends in other companies who are also using PRTG, and their feedback is also good.

I would rate PRTG Network Monitor an eight out of ten. We're happy with the results.

We are a service provider in the IT industry, and this is one of the products that we implement for our clients. We are using this product ourselves, and we have several customers who are also using it.

It is basically used for monitoring alerts, such as memory from a server has gone down.

Network Discovery is a feature that our customers like a lot.

The ability to maintain the health of the network is very good.

The user interface is okay.

This is a very lightweight solution.

The technical support could respond a little bit quicker.

A better console would be an improvement.

I have been working with PRTG Network Monitor for approximately five years.

The stability is excellent.

The networks in Guatemala are not very large, so scalability has not been an issue for us.

Our clients are typically medium-sized businesses.

We are working towards increasing the number of deployments.

I would rate the technical support and eight out of ten. They could be a little better in terms of response speed. Usually, they respond the next day.

The initial setup is straightforward and very simple. The length of time required for deployment depends on the size of the network but usually, we're talking about two hours.

We provide technical support to our customers who are using this product.

On average, two people are required for deployment and maintenance.

The pricing is okay and it is cheaper than some competing products.

The other product that our customers normally consider is SolarWinds.

SolarWinds is a more robust solution, and as such, it is much more expensive than PRTG. Most of the time, based on budget, our customers choose PRTG.

For me, this is a nice solution and I would rate it an eight out of ten.

We use PRTG Network Monitor for connectivity and communication between devices.

The most valuable feature of this solution is being able to see things graphically.

I would like to see more updates available in this solution.

I have been working with PRTG Network Monitor for five months.

We are using the latest version. We just run the updates.

It's updated often. 

I have not had the need to contact technical support.

We are also using Zabbix.

The initial setup is pretty straightforward. It requires you to enter the IP addresses of what you want to monitor.

The price is pretty comparable.

To others who are interested in using this solution, I would recommend it, it's a decent product.

I would rate PRTG Network Monitor a seven out of ten.

We use the solution to recollect data from past equipment.

The solution's most valuable aspect is its ability to make reports. We appreciate that in the tool. It could be to relay corrupt data information, and we tell ourselves that it's gone, however, tools for that are expensive in terms of the labor. To perform your analyses with this solution is easier. We can recover past data and make analysis effectively.

The initial setup is pretty easy.

The option to perform cross-correlated information about the server, I think could be better. This tool doesn't have this.

The ability to get another license if you need another tool, or to license specific aspects that may not be covered under your existing license could be better. Right now, it's not easy to switch contracts. The licensing policy needs more flexibility.

There may be some scalability issues.

We've used the solution for several years at this point. It's been a while. It's been as much as perhaps nine or ten years now.

The stability is there when you implement this generic service. We had to migrate in a bad scenario, due to the fact that we suffered from several issues. I still implemented it in one server to collect all the information. The product worked well and maintained its stability in general.

While I've never tried to scale the solution, the potential to scale looks fine. It's pretty dated, however, and I'm personally looking for another solution for that aspect.

We have about 20 people using the solution currently.

We're actually in the process of looking for another tool that would be able to collect information for us. I'm not sure if we'd increase the usage of this tool for that purpose.

I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically handled internally. I wouldn't be able to comment on their knowledgeability or responsiveness due to my lack of experience dealing with them.

I don't recall using a different solution in the past.

The initial setup isn't overly complex. It's straightforward.

The deployment took about three weeks across ten servers.

We handled the implementation ourselves in-house. We didn't need any consultants or integrators to assist us.

I don't deal with the licensing or billing aspect of the solution and therefore can't speak to the exact costs of the product.

We might be considering looking into other solutions in the future.

We're a customer and end-user. We don't have a business relationship with the company.

This solution's deployment is in the server through our machine. We have maybe eight or ten data machines with it.

I'd recommend this solution for larger implementations.

Overall, I would rate the solution at an eight out of ten.

We are primarily using this product for alerting. We receive notifications for events like the interface going up or down and remote access, as well as information such as the interface volume.

We're using the basics of it to monitor our switches and routers and primarily just the networking equipment for up-down status.

This solution makes it easy to group devices. It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts.

The maneuverability within it is fairly intuitive, especially once you get used to it.

I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them. This is a general comment about all of the network monitoring equipment and I think that it would make the product more valuable in the long run. As it is now, you have to point telemetry at Kibana or another open-source solution and then graph out of that. I don't see the point of that, given that I've got SolarWinds and the choice of other network monitoring software. However, none of them allow you to use it as a collector for telemetry, so the stream is part of the switch.

I posed this question to PRTG and they were unresponsive, so it seems like not enough customers are complaining about it or would be potentially using it. But that's where I think in the long term, it would be of benefit. Licensing becomes an issue, and I understand that, but I think that if they could allow a collector of telemetry and re-displaying that graphically, it would be the next best thing.

If you don't have something that is doing the SNMP manipulation then it is a bit clunky, although they have good documentation on it. You can add as many SNMP MIBs as you want to, and it's just a matter of processing them into their format.

We have been using the PRTG Network Monitor for between three and four years.

This is a fairly stable product and we don't have to do a lot of maintenance. They do come out with patches and we're applying them. We do have to occasionally reboot it, although I'm thinking it's not nearly as buggy as SolarWinds. In this version of PRTG, I don't have any issues that I'm aware of.

Scalability is not bad and you can add extra to it. We don't have a scaling issue right now but from what I can tell, it appears that it can scale well.

We have used SolarWinds products and currently use them for backup. We have problems with stability and we fix them by rebooting the device. PRTG seems to be more stable, in general.

One of my senior engineers performed the initial setup. I am doing the maintenance on it along with my engineer. Applying patches if required is not something that we've had an issue with.

It's an annual license that is based on the number of endpoints that we're tracking and using.

We have created several maps for this product, and there is at least one map that people specifically use. It is put up on our wall for the helpdesk, and it has all of the switches and routers in a pie so that you can see what's down and what's up. It is a nice red, green, and blue color coordination. This is displayed along with the utilization of firewalls and our egress points, and some other critical points in the network for the service desk to look at. If they get several calls from a site and they can look up at the map and see that there is a bunch of red, possibly recognizing a network issue, then it is helpful.

I would rate this solution an eight out of ten.

PRTG is a very versatile and flexible tool. We have a vast number of users spread over more than 300 installations in India and neighboring countries. We have many different types of customers who use this tool for project control monitoring and other types of network monitoring.

PRTG Enterprise Monitor comes with built-in analytics capability. This means that if there is an incident, it not only tells you that there is an incident, it will also tell you the root cause.  For large networks, this is beneficial as the network team can easily home onto the problem directly without spending time searching for the root cause, which allows them to attend to the problem as the alerts come in. 

Having an Alliance program is very valuable. The Paessler Uptime Alliance Program focuses on making the core network product, which is PRTG, progressively better. It also combines capabilities from any partners in the ecosystem. For example, we have UVexplorer (a US-based company), taking care of network discovery, network topology mapping, and network asset mapping and we have other partners, like CORP-IT, that provide us with the plug-in to monitor SAP and sensors. In other words, it's an ever-expanding network management system.

If you can get everything into a particular environment, you can monitor your factory automation systems; however, they also need to be monitored for maintenance purposes. If you intend to automate factory information, you cannot afford to fail. Monitoring the equipment and receiving dashboard alerts for maintenance is highly advantageous. This is a great feature of PRTG. Currently, we are competing in the market with SolarWinds and ManageEngine. They are good, but we come out winning.

From a security perspective, PRTG provides you complete Secure Socket Layer-based access. If you're monitoring your network or a private network using a BLS cloud, security is automatically ensured because of the way you're deployed.

I don't believe there is much need for improvement. The product is constantly improving. I used to think that the reporting could be quicker, but presently, there is a solution for that, thanks to the SLA plug-in from CORP-IT. The basic reason why PRTG reportings were slow is due to the fact that the reporting engine is built-in as a functionality in the PRTG application. The application does a lot of things, like monitoring and managing the database and it updates your dashboard in real-time.

The last priority goes to the reports. Typically, reporting can wait if there are demands on other aspects of the product, but because of this, the reporting was becoming too slow because it was always the last priority. I used to think that needed to be improved but the formal plug-in has solved this issue. Some customers don't mind the slow reporting, as not everything is urgent. However, if you want faster reporting, the options are available. 

Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of. 

I have been using this solution since 2003. Previously, I used CA, IBM Tivoli, BMC Patrol, and HP OpenView. 

I have not come across any situation which was so bad that PRTG has crashed.  

The stability and security of this solution are intertwined. PRTG is not static, it's always evolving and updating. Basically, the security situation at any given time makes PRTG's functionality vulnerable. Thankfully, they take this as a top priority, providing new solutions all the time. Paessler releases 7 to 8 updates a year to combat this issue. Because of this, I would say we're in lockstep with our security needs which also tie into the stability of the solution.

Presently, PRTG is extremely scalable. In fact, I would boldly say that this is the most scalable network monitoring tool that I know of. 

If you have PRTG on a single server, the server can perform many functions. PRTG has a local probe that probes according to the configuration settings; however, even the best servers cannot take on an infinite load. Thankfully, PRTG offers a remote probe as part of their license return. This has multiple advantages including lessening the load of the server.
For example, should the communication link between the remote probe and PRTG server break down, the local probe will keep on accumulating data locally. When the link to the server is established, all the collected data is then flushed into the core. That is one way of scaling, but keep in mind, that adding multiple remote probes will eventually saturate the core because now you have to manage the data from so many sensors.

 Depending on the types of sensors and monitoring frequency, as your network expands, you can keep adding PRTG digit codes. You can keep adding servers and sensors to focus on monitoring. In my opinion, I don't know of another product where you can do this. Even if you've applied PRTG on multiple servers, you can still manage all of them using a single dashboard.

The initial setup was very easy. What you pay for this product encompasses everything. When we sell this product to a customer, we say "You can do it yourself, you don't need to pay for installation". So far, at least 70% of our customers are able to manage and there are some that don't need our help at all; however, there are occasionally a few customers who email or call us looking for support, in which case, we are always quick to help at no charge. This is all included in the price you pay for this solution. There are no hidden costs and the customers appreciate this.

Downloading and installation take less than five minutes, but after downloading, there is configuration to be done. Installing the software is only one part, about 30 to 35% of the whole picture. Our networking team needs to be organized because this is how we guide our customers in the right direction before the product arrives, which saves them a lot of time. We have a network team, server team, and a storage team. They are very structured and know how to do their job well — they can install some of the largest networks in just three to four hours. In the best-case scenario, it would take them less than a week to install PRTG Excel.

We encourage our customers to use the trial version first, to build a rating. By doing so, when they are ready to purchase the full commercial license, they will be ready to be productive from day one. 

PRTG is now available as PRTG Enterprise Monitor, and the price of it varies depending on the total number of sensors the customer buys. 

PRTG is available as a service network monitoring service in the cloud, with the option of purchasing up to 1000 sensors. For small companies, it's more of a network tool because smaller organizations like to focus on their code builders. Smaller companies cannot afford or attract very technical people to monitor the network with cloud hosting. PRTG can fix that, but it's only good for small workloads.

The process of network management itself has to be organized. You have to organize yourselves in terms of how your network is structured: how do you want to monitor and manage it? Even that has to be organized as well. For example, if there is a problem with the database, PRTG should be able to alert the data administrators, not anybody else. Only they should take care of any pressing issues; if they don't, the method will go to the wrong person, which can be very damaging. There is a lot of human organization required in administering a method between technologies and that needs to be organized well for the network monitoring process to be effective.

Overall, on a scale from one to ten, I would give this solution a rating of nine because everything has room for improvement.