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System & Network Lead at Beachcombers Vacations
Real User
Customizable, user-friendly, and helpful documentation
Pros and Cons
  • "The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available."
  • "When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve."

What is our primary use case?

We are working with a web version of PRTG Network Monitor.

I use PRTG Network Monitor for the monitoring of all my switches and backbone infrastructure in my hotels. This includes my remote sites and for the monitoring and notification of our business lines in our hotels and traffic monitoring.

What is most valuable?

The most valuable features of PRTG Network Monitor are the threshold notification when certain traffic increases and goes beyond the defined threshold. The up and down status email notifications and other notifications are useful. Additionally, it is user-friendly, and customizable, and there are many features available.

What needs improvement?

When using PRTG Network Monitor it is beneficial if you have prior experience with it, the user interface could improve.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately six years.

Buyer's Guide
PRTG Network Monitor
June 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
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What do I think about the stability of the solution?

The stability of PRTG Network Monitor is good.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable and easy to scale.

We have a lot of viewers using PRTG Network Monitor but we only have approximately four administrators using it.

How are customer service and support?

I have not contacted technical support. We did at some point have technical issues but the online technical documentation is rich, and we never had to call for support.

Which solution did I use previously and why did I switch?

I have not used any other solution other than PRTG Network Monitor.

How was the initial setup?

The initial setup of PRTG Network Monitor is straightforward. The setup is very dynamic and took us approximately one month to have some data, and devices in it. We referred to a lot of documentation that was very helpful.

We were not very fluent in the software. 

I rate the initial setup of PRTG Network Monitor approximately three out of five.

What about the implementation team?

The deployment of the PRTG Network Monitor was done in-house.

There is not a lot of maintenance. We do regular updates and we do add quite a lot of devices on a regular basis.

What was our ROI?

We have received a return on investment using PRTG Network Monitor. We're able to do proactive support to tackle an issue before it collapses. There is a return on investment, but it's something quite hard to explain to non-IT personnel.

What's my experience with pricing, setup cost, and licensing?

We have unlimited devices and sensors, and it is a bit pricey, but we do have unlimited sensors. With all things considered the price is fine, related to the solution itself. PRTG Network Monitor is good value for money.

I rate the price of PRTG Network Monitor a four out of five.

A price decrease would be welcomed by the financial and accounts departments.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I would recommend PRTG Network Monitor to others and the main reason would be to have visibility of the traffic from all the lines. For example, the visibility on the status of devices, up or down, threshold configuring, and notification of capacity being overused on the line before they collapse. We are able to take action with the suppliers and with service providers before the service gets interrupted.

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ABHILASH R - PeerSpot reviewer
Network Security Engineer at Kerala State IT Mission
Real User
Performs well, user-friendly, and simple setup
Pros and Cons
  • "The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."
  • "PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time."

What is our primary use case?

PRTG Network Monitor is used for monitoring internet service providers, and we want to receive the downtime of the network devices mapped. PRTG Network Monitor is hosted in a local host server in our three data centers.

What is most valuable?

The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for.

What needs improvement?

PRTG Network Monitor can improve the reports. In the reports, you have to give an alert for that SMS and email, the emergency calls and downtimes have to be reported accordingly. You have to enable email services or an SMS gateway service to receive more alerts at the proper time.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately four years.

What do I think about the stability of the solution?

PRTG Network Monitor is stable.

What do I think about the scalability of the solution?

We have approximately 3,000 users using PRTG Network Monitor in our organization.

How are customer service and support?

I have not used the support from PRTG Network Monitor.

How was the initial setup?

The setup of PRTG Network Monitor is simple. The deployment can be done in a few hours.

What's my experience with pricing, setup cost, and licensing?

We pay for PRTG Network Monitor annually. The price is approximately 10,000 rupees annually.

What other advice do I have?

The solution performs well.

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
June 2025
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
861,490 professionals have used our research since 2012.
Amos CLEGBAZA - PeerSpot reviewer
Technician-type internship at EIGSI La Rochelle, Ecole d'ingenieurs generalistes
Real User
Allows us to supervise our network and anticipate problems
Pros and Cons
  • "PRTG is integrated on Windows."
  • "This solution is a good product so far, but I haven't been using it long enough to know how it could be improved."

What is our primary use case?

We use this solution for security and supervision of our network. There are two people using PRTG Network Monitor in my company.

The solution is deployed on a private cloud with Microsoft Azure. 

How has it helped my organization?

It allows me to detect problems with the network, and it helps users propose the solution to resolve the problem.

What is most valuable?

The difference between PRTG and other products is that PRTG is integrated on Windows. 

What needs improvement?

This solution is a good product so far, but I haven't been using it long enough to know how it could be improved.

For how long have I used the solution?

I have been using this solution for two months.

What do I think about the stability of the solution?

It's stable.

How was the initial setup?

It's not complex. We used eight people for deployment.

What's my experience with pricing, setup cost, and licensing?

It's expensive to maintain. There are no costs in addition to the standard licensing fees.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Terry Cheung - PeerSpot reviewer
Managing Director at TopSOC
Real User
Network monitoring tool that's stable and scalable; installation was simple and straightforward
Pros and Cons
  • "Stable and scalable network monitoring tool. Installation is simple and straightforward."
  • "PRTG Network Monitor is okay to use, but you'll need some time to analyze the data. If it can automatically locate or identify the problem area, it would be more helpful to users."

What is our primary use case?

We are using PRTG Network Monitor for performance monitoring. We use it to
monitor traffic and to identify network issues. In our school, the network is slow, so we use PRTG Network Monitor to capture the network and traffic status, and through it we found out that one of the servers is sending out messages.

What needs improvement?

PRTG Network Monitor is okay to use, but you need some time to analyze the data, so this could be an area for improvement.

If this solution has the feature of automatically locating or identifying the problematic area, it would be helpful to customers. This is a feature I'd like to see in the next release.

For how long have I used the solution?

We've been using PRTG Network Monitor for many, many years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable.

How was the initial setup?

The installation of PRTG Network Monitor was simple and straightforward. It took us two hours to complete, because we needed to locate and identify the rejected data.

What about the implementation team?

We implemented this solution in-house, for a school.

What other advice do I have?

We've used PRTG Network Monitor in-house before, but now we're using it for our consultation service.

The performance of this solution is okay.

We currently have 10 customers we provided PRTG Network Monitor to. We have three engineers in the network team who handle the deployment and maintenance of this solution.

I'm recommending this solution to people who want to start using it.

From what I know, people just need to go to the website and get the license for this solution.

My rating for PRTG Network Monitor is an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1036191 - PeerSpot reviewer
Dev Ops Engineer at a computer software company with 10,001+ employees
Real User
Excellent basic monitoring of computer resources and usage but not suited for complex environments
Pros and Cons
  • "What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment."
  • "PRTG's application monitoring sensor is not strong."

What is our primary use case?

We use PRTG network monitoring to monitor our server, especially for computing resources. 

What is most valuable?

What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment.

What needs improvement?

PRTG's application monitoring sensor is not strong and could be improved, and I've also had some issues with it crashing during upgrades. In the next release, I would like to see the ability to monitor connections between services.

For how long have I used the solution?

I've been using this solution for more than a year.

What do I think about the stability of the solution?

The platform is stable - other than the issues with upgrading, we haven't encountered any problems with it.

What do I think about the scalability of the solution?

I think the platform is relatively scalable - we added two additional probes, and everything has worked fine without any issues.

How are customer service and support?

The technical support team is very responsive.

How was the initial setup?

The initial setup was relatively easy.

What's my experience with pricing, setup cost, and licensing?

Adding extra sensors will incur an additional cost.

Which other solutions did I evaluate?

I evaluated Centron, which is more flexible and customizable, but I think that PRTG is easier to administer. The initial setup with PRTG is also easier than with other solutions at the same level.

What other advice do I have?

PRTG is very good for basic monitoring of computer resources and usage. However, if you have relatively complex environments, you may need a different product. I would give this solution a rating of six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Service management specialist at a healthcare company with 5,001-10,000 employees
Real User
A stable and scalable monitoring solution with a useful integration
Pros and Cons
  • "The Slack integration is fantastic, and I've actually found it to be very useful recently."
  • "Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."

What is our primary use case?

We use PRTG Network Monitor for network monitoring. We mainly monitor uptime on our switches and our network environment, and we're looking at expanding into server monitoring as well.

What is most valuable?

The Slack integration is fantastic, and I've actually found it to be very useful recently.

What needs improvement?

Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. 

They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top.

For how long have I used the solution?

I have been using PRTG Network Monitor for nearly ten years.

What do I think about the stability of the solution?

PRTG Network Monitor is very stable. 

What do I think about the scalability of the solution?

PRTG Network Monitor is very easy to scale.

How are customer service and support?

The technical support was really good because I did get answers for what I was trying to do. They're very good.

How was the initial setup?

When we first built it, it was very simple, but we completely rebuilt our PRTG about four years ago with the help of an external partner. It took us about one or two months to deploy this solution.

We don't perform any maintenance as such. Just every now and then, we update to the latest version to keep it fresh. We're always interested in making sure that our environment is as secure as possible. That's why we always put in the latest code.

What about the implementation team?

We implemented this solution with the help of an external partner. Our experience with the external partner was good.

What's my experience with pricing, setup cost, and licensing?

The price is actually on the cheaper side. If you're going with the unlimited license code, it's very cheap compared to competitors unless you're going for something free, like Zabbix. But you get what you pay for, and it doesn't have the full suite of products or tools like SolarWinds or a ScienceLogic.

What other advice do I have?

If someone were looking for a basic monitoring tool for servers and networks, I would recommend PRTG Network Monitor. If they're looking at the whole stack and potentially integrating with an ITSM platform or looking at it for something like CMDB correction as well, there are other tools that I would actually recommend. I would recommend something like ScienceLogic if they were looking for full-stack integration with ITSM, CMDB, monitoring, and auto resolution.

On a scale from one to ten, I would give PRTG Network Monitor an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmed Nagm - PeerSpot reviewer
IT Solution Consultant at PCS
Real User
Effective network troubleshooting, simple installation, and scalable
Pros and Cons
  • "I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server."
  • "PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful."

What is our primary use case?

RTG Network Monitor is used for monitoring many parts of our network, such as IP telephone system, internet traffic, firewall, and network utilization. Additionally, it can monitor server information, for example, CPU and memory usage.

What is most valuable?

I found PRTG Network Monitor very useful for troubleshooting and monitoring the utilization of either the network or server.

What needs improvement?

PRTG Network Monitor could improve by having a feature to allow uploading of preset standard network switch configurations and the ability to monitor the SLA configuration, such as uptime for the switches or internet connectivity. This would be very useful.

For how long have I used the solution?

I have been using PRTG Network Monitor for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

PRTG Network Monitor is scalable, I can add more network components if I was to need them.

This solution is best fitted for small to medium-sized businesses.

How are customer service and technical support?

I have not needed to contact technical support.

How was the initial setup?

The initial installation was easy and it took approximately two weeks to cover all the network components.

What about the implementation team?

I can do the implementation of the solution myself.

What other advice do I have?

I rate PRTG Network Monitor an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1647066 - PeerSpot reviewer
DevOps Engineer at a insurance company with 10,001+ employees
Real User
Good support, reasonable price, and easy to set up health checks and run scans
Pros and Cons
  • "It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG."
  • "In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG."

What is our primary use case?

We are using this solution for the health check of our infrastructure.

What is most valuable?

It is user-friendly. It is easy to set up health checks within PRTG and use scans. It is like a self-service tool, and anyone can configure their own settings within PRTG.

What needs improvement?

In our organization, we encounter performance issues with our PRTG probe service. I saw documentation from the vendor or Paessler mentioning that there are limitations for WMI sensors. Other than that, we are okay with PRTG.

For how long have I used the solution?

I have been using this solution for almost two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is fine. We have between 300 to 500 people. We have plans to increase its usage.

How are customer service and technical support?

Their support is good. We can easily reach out to the vendor or the Paessler support team.

Which solution did I use previously and why did I switch?

When I started with my company, they were already using PRTG and SCOM. PRTG is more user-friendly than SCOM. I prefer PRTG over SCOM, but it also depends on the use case.

What's my experience with pricing, setup cost, and licensing?

The pricing for PRTG in our case is reasonable because we have a lot of applications to monitor within PRTG. It is not that expensive.

What other advice do I have?

I would rate PRTG Network Monitor a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.