PRTG Network Monitor Reviews

We use it to manage our systems internally. At some point, we will be offering it as a managed service.

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.

The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely.

The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do.

While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.

I would like a screen where you can get all the information without have to granually go look for it. If they can make it, so you can sort your own dashboard and customize it based on your needs that would be great.

I have never seen this solution go down once. Compared to everything else out there, which you see drop once in a while, this solution hasn't done that since we've taken it up.

It seems very easy to scale up. When you configure it, that is all you need to do. You only need to set it up once.

The solution will grow with our business. If we do need to add anything to the solution, it has not been a problem. Do it once, and that's it. It is done.

We have never really had to use them because the solution has been working that well. 

The company is only about a year old. This was the first solution that we used.

The initial setup is a tiny bit complex, but you expect these things to be a bit complex. However, it wasn't anything too taxing nor did it take a long time to set up.

It took a couple days from the time that we set up the solution until it provided us with feedback on our IT infrastructure from monitoring.

We are the reseller, so we did the deployment.

It has saved us time. At previous companies that I have worked for, they have used similar solutions, which were not as good as this one. They still had to put a bit of work into working out why and what happened. This solution seems to give us an answer straightaway.

This solution enables our IT department to be more cost-effective. The reliability of the solution means we are doing less work trying to figure out issues and optimize systems, as it is already supplying us with the information that we need. Therefore, it has saved us a lot of time and effort.

Give the soluton serious consideration. If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.

My technical director chose this solution out of all the products that he had a look at, as it stood out straightaway.

The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue.

We use it for monitoring items on the network: switches, servers, and other devices, to guarantee or at least monitor uptime.

It has provided us with early warning for potential issues and has stopped potential downtime before it occurs. It also reduces the amount of wasted time that comes with dealing with things after the fact, so scheduled maintenance can be more easily performed.

It provides us with needed feedback on our IT infrastructure by telling us whether things are up, what the current usage is, and whether we need to plan to modify that. It tells us whether there are spikes in usage that either need to be addressed within the application, based on additional resourcing for the application, or at the server level.

The most valuable feature is the alerting when there's downtime. 

Also, the feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable. That's the main thing we want out of it, a warning.

The Desktop app is fine, it's easy enough to use, it installs relatively easily. It's lightweight, it sits in the corner, and it pops up if there's a real issue. I tend to use the web interface to actually do any of the work within it. But the Desktop app sits there in the background and it works fine.

The sensors are good, there's a large availability, and they provide relevant information. The way those sensors are deployed allows you to modify and tweak them, based on what you want to achieve out of them. But you can equally remove sensors with relative ease if they automatically include things that you don't want to monitor.

I would like to see Office 365 monitoring. Essentially, it doesn't do it. I assumed not at all, but apparently it does it slightly. However, due to issues with APIs, they currently don't provide full monitoring for O365. It is something they're looking into.

I've not seen any outages with it so I'd say it's stable.

It's scaled as far as we've needed it to so far and we're planning to roll it out further. It scales perfectly fine. It's pretty easy to introduce new offices. We've got it on a core set of offices at the moment, but adding additional offices as they've been deployed has been a straightforward, easy process.

I've not had to use the tech support. I do use the online resources and, from that point of view, there seems to be a reasonably extensive knowledge library that answers any questions I've had to address.

We previously used SCOM as a solution and migrated to this because the feature set is quite similar, but it cuts out a lot of the noise and the complexity of the configuration. We started looking for other solutions which would give us something that was easier to configure whilst producing the same amount of information.

The initial setup was fine. It was straightforward enough.

I didn't personally install it so it's difficult for me to say how long it took from the time it was installed until it provided feedback on our IT infrastructure, but I assume it was within minutes of it actually being installed. The installation of the sensors is quite quick, so it would have been five minutes or ten minutes after installation.

We had somebody internally who had used the product previously at another company. They were able to install it due to intrinsic knowledge of the product.

It's possible that it has saved us money, but it's difficult to measure because it's a sort of intangible in terms of downtime and the cost of downtime, depending on the system.

We did look at a couple of other solutions, but partly because we had somebody with in-house knowledge of PRTG and ability in it, they essentially gave it reasonably good reviews from their personal usage. So we chose to go with something that was a known factor.

We would have looked at stuff like SolarWinds and some others, but off the top of my head, I can't remember which ones.

It is a good solution, one that is at least worth investigating.

The historical data provided by the solution would potentially help optimize network performance, but it's not something I directly look at so I can't really pass along an opinion on that.

Overall, the feature set looks good. It covers off a lot of what we're interested in.

I would rate PRTG at eight out of ten. It does a lot of the things that I need it to do in terms of monitoring. It provides great feedback and produces it in an easily consumable way. The caveat is that it doesn't quite cover off everything I need it to do at the moment.

PRTG Network Monitor is used by network monitoring teams for keeping a tab on services that are down. Once you are aware of a failure you are able to quickly reinstate the service before customers or brand users notice. This can be done even before the service is down, if you see a pattern of service degradation, it can quickly attend to it.

The most valuable feature of PRTG Network Monitor is the different monitoring probes available.

PRTG Network Monitor could improve the price.

I have been using PRTG Network Monitor for approximately three years.

PRTG Network Monitor is stable.

We have two clients that are using PRTG Network Monitor.

The technical support from PRTG Network Monitor has been good.

I rate the licensing for PRTG Network Monitor an eight out of ten.

I rate PRTG Network Monitor an eight out of ten.

We use this solution for security and supervision of our network. There are two people using PRTG Network Monitor in my company.

The solution is deployed on a private cloud with Microsoft Azure. 

It allows me to detect problems with the network, and it helps users propose the solution to resolve the problem.

The difference between PRTG and other products is that PRTG is integrated on Windows. 

This solution is a good product so far, but I haven't been using it long enough to know how it could be improved.

I have been using this solution for two months.

It's stable.

It's not complex. We used eight people for deployment.

It's expensive to maintain. There are no costs in addition to the standard licensing fees.

I would rate this solution 8 out of 10.

I would recommend this solution for someone who wants to start using it.

We use PRTG network monitoring to monitor our server, especially for computing resources. 

What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment.

PRTG's application monitoring sensor is not strong and could be improved, and I've also had some issues with it crashing during upgrades. In the next release, I would like to see the ability to monitor connections between services.

I've been using this solution for more than a year.

The platform is stable - other than the issues with upgrading, we haven't encountered any problems with it.

I think the platform is relatively scalable - we added two additional probes, and everything has worked fine without any issues.

The technical support team is very responsive.

The initial setup was relatively easy.

Adding extra sensors will incur an additional cost.

I evaluated Centron, which is more flexible and customizable, but I think that PRTG is easier to administer. The initial setup with PRTG is also easier than with other solutions at the same level.

PRTG is very good for basic monitoring of computer resources and usage. However, if you have relatively complex environments, you may need a different product. I would give this solution a rating of six out of ten.

We use it to monitor our network because we have a central site that connects to many remote sites, and we have primary and alternative links. We need to monitor both links for each site to be able to react when it is necessary in case of failure. It is beneficial for us to check the connectivity and bandwidth used in a particular channel.

There are good tools for monitoring purposes. 

There are some restrictions for usage and sales that need to be ironed out for the country of Congo. I would like the ability to monitor Cisco IRS devices.

I have been using PRTG Network Monitor for the past twenty-two years.

PRTG Network Monitor is a very stable product.

PRTG Network Monitor is a scalable product even though there are currently restrictions in our country.

The initial setup is straightforward and easy to deploy.

We deployed PRTG Network Monitor through our own in-house team.

I would rate PRTG Network Monitor a nine out of ten.

Our use case for PRTG Network Monitor was end-to-end monitoring, but we couldn't achieve it, particularly the monitoring from the perspective of looking at the complete dashboard of the entire infrastructure, though it's a server virtualization network. For example, monitoring any device, even a swiping machine or a camera, or any device which comes and adopts an IP address should be monitored using PRTG Network Monitor, so that was our use case in the beginning.

Eventually, we then wanted the tool to also monitor our applications, so our current use case for PRTG Network Monitor is to monitor applications residing on our infrastructure, apart from devices that use or adopt IP addresses.

There was only one feature I liked about PRTG Network Monitor a lot, and that was bandwidth monitoring, though, in the newer versions of the tool, that feature is now a bit lacking.

Pricing for PRTG Network Monitor is also not as expensive.

It's a good tool, even for beginners.

A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value.

The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version.

What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future.

I've been using PRTG Network Monitor effectively for five years now, though I also used it in 2010, but only for very basic monitoring. Nowadays, I'm using the tool more extensively and doing a lot of monitoring on it.

In terms of the stability of PRTG Network Monitor, I would rate it a three out of five because this works on the web browser, but it requires too many updates. You have to update it frequently. For example, as soon as it's not running on the latest version, it starts giving you errors on the browsers, so it has a big room for improvement in terms of its web GUI.

PRTG Network Monitor is a scalable tool, and I'm rating it three out of five in terms of scalability.

We were in discussion with the PRTG Network Monitor technical support team quite intensively, but they weren't able to answer all our questions. We find them okay and up to the mark because they know what the tool can do and cannot do, so they were very, very precise, so at least their knowledge about their product was good.

We used a different solution before using PRTG Network Monitor, but that wasn't an apple-to-apple comparison. For example, we used an IP monitor from SolarWinds, but that was just a Ping or ICMP utility.

The initial setup for PRTG Network Monitor was not that complex, but you need to understand how it works, so it's not very difficult, yet it's not very easy. The setup for the tool is on the moderate side. On a scale of one to five, I'd give the setup a rating of three because if you'd like to effectively use PRTG Network Monitor, you need to set it up correctly.

It took almost a week to set the tool up correctly, but the actual installation was done in one day, with the bare minimum configuration and discoveries because it has a good discovery feature.

We deployed PRTG Network Monitor through our in-house team.

I've already seen ROI from PRTG Network Monitor.

PRTG Network Monitor is not that expensive, so I like it cost-wise. There's no additional cost apart from the standard licensing fees. On a scale of one to five, with one being the cheapest and five being the most expensive, I would rate the cost of PRTG Network Monitor a two.

I'm using the latest version of PRTG Network Monitor because my company keeps updating the tool.

In my company, teams in Support and IT use PRTG Network Monitor and quite effectively look at the dashboard very often, so around one hundred people use it. Deployment was done in multiple places so seven to eight people in different regions took care of the deployment separately. At the moment, my company has no plans of increasing the usage of PRTG Network Monitor.

My advice to others looking into implementing PRTG Network Monitor is that if you're looking from a holistic infrastructure deployment and monitoring perspective, it's a good tool to use and to start with. PRTG Network Monitor is a good tool for beginners, so if you're a beginner, use it. If you're not a beginner, then you would need a tool with very exclusive end-to-end features.

I'm rating PRTG Network Monitor six out of ten.

My company is a customer of PRTG Network Monitor and has no partnership with the vendor.

I use PRTG Network Monitor to monitor network devices, routers, switches, servers, applications, and services.

PRTG Network Monitor's best features are its flexibility, ease of implementation, user-friendliness, and intuitive interfaces.

In the next release, PRTG Network Monitor should add a backup solution.

I've been using PRTG Network Monitor since 2014.

PRTG Network Monitor is very stable.

PRTG Network Monitor is very easy to scale.

PRTG Network Monitor's technical support is great.

The initial setup was very easy.

PRTG Network Monitor's price is a little high. Their licenses cost between $1,600 to $16,000 on a perpetual basis.

I would rate PRTG Network Monitor as ten out of ten.