PRTG Network Monitor is used to monitor our client's network.
Senior Business Project Manager at Bonsai System Ltda
Reasonable priced and easy to use
Pros and Cons
- "The most valuable feature of PRTG Network Monitor is its ease of use."
- "PRTG Network Monitor can improve by having better integration with devices."
What is our primary use case?
What is most valuable?
The most valuable feature of PRTG Network Monitor is its ease of use.
What needs improvement?
PRTG Network Monitor can improve by having better integration with devices.
For how long have I used the solution?
I have used PRTG Network Monitor within the past 12 months.
Buyer's Guide
PRTG Network Monitor
August 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What's my experience with pricing, setup cost, and licensing?
The price of PRTG Network Monitor is reasonable.
What other advice do I have?
I rate PRTG Network Monitor a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at a tech services company with 1-10 employees
Has a good alerting system and customizable bandwidth
Pros and Cons
- "We like the alerting system, the SNMP monitoring and the customization of the bandwidth."
- "The automation should be improved."
What is our primary use case?
We are using the latest update.
We use the solution for our firewall interface and bandwidth monitoring.
The solution may be modified to meet one's requirements. Mine are simply for SNMP bandwidth monitoring for my network interfaces. Others may have different needs when it comes to the solution.
What is most valuable?
The capabilities the solution provides us meet our needs. We feel the solution and its features to be valuable.
We like the alerting system, the SNMP monitoring and the customization of the bandwidth. It dives deeply into the information concerning metrics. These are the reasons we chose to go with the solution.
What needs improvement?
The automation should be improved. I am talking about automation by code and processes and provisioning the IP desk. Should the automation capabilities be addressed, I would raise my rating from an eight to a ten out of ten.
For how long have I used the solution?
We have been using PRTG Network Monitor for many years.
What do I think about the stability of the solution?
The solution has good performance and I find it to be stable.
What do I think about the scalability of the solution?
The solution suits our scalability needs. We also onboard many other systems.
How are customer service and support?
We have our own technical team. As such, there has been no need for us to be in touch with technical support.
Which solution did I use previously and why did I switch?
Prior to the solution, we made use of Zabbix and continue to do so in respect of customers and management. We also tried out another product.
How was the initial setup?
The initial setup was simple, really straightforward.
What about the implementation team?
Our team handled the entire setup, internally.
Of course, the solution requires maintenance once deployed, as does every software in respect of upgrade, configuration and data backup requirements. This is part of one's product governance.
What's my experience with pricing, setup cost, and licensing?
Our price involves less than 5,000 tiers.
We are satisfied with the price.
What other advice do I have?
When software version releases come out, we simply install and upgrade them.
The solution is cloud-based. We hosted our platform into our own cloud infrastructure.
For the moment, we are not looking for integration with other products.
There are, perhaps, 25 users making use of the solution in our organization.
The solution boasts good performance.
I would certainly recommend the solution to others.
I rate PRTG Network Monitor as an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
PRTG Network Monitor
August 2025

Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Cloud support engineer at grupo cma
Simple to set up, easy to configure, and offers good stability
Pros and Cons
- "The installation is not that complex."
- "The database needs improvement."
What is our primary use case?
We primarily use the solution as a monitoring tool. We use it mostly for looking at changes in the resources' behavior. Pretty much it's the use we have primarily. The second one is to provide a report of the total consumption of the resources that we use. We pretty much have to monitor systems.
What is most valuable?
We haven't played with many options. I know it offers a lot of different plugins for certain solutions, such as a VPN monitor and also website monitor. We haven't configured those as we are under the management direction, and if they don't allow it, pretty much we use the options that we have and the plan for the department.
The simplicity of the software is great.
The configuration is not hard to handle.
The installation is not that complex.
The best part of the tool is the simplicity of the tool itself.
The product can scale well.
What needs improvement?
The database needs improvement. They use plain text for the data. That's probably not a concern for them, however, sometimes we need to enhance some of the reports and we cannot do that. If they move to a transactional database, it will be better for users to get access to different kinds of reports. Right now, it's pretty straightforward in terms of what you can do, and you cannot apply customization or get specific data.
They have something called maps where you can configure or set up a view for the different devices. They have different options than the ones that we have, such as a pie chart option, and likely offer different kinds of graphs. It would be nice to show you the real-time status using these graphs.
For how long have I used the solution?
We've been using the solution for about three years at this point.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It doesn't crash or freeze. The performance is good.
What do I think about the scalability of the solution?
The scalability of the product is quite good.
How are customer service and support?
I contacted technical support in the past. The few times I got a pretty straightforward answer, although the service was probably not the fastest. It was by email, which can be less immediate than a phone call. In general, however, it was good.
Which solution did I use previously and why did I switch?
We're also using OneView for HPE BladeSystem for monitoring.
How was the initial setup?
The product was easy to implement. The simplicity of the tool is the key to successful sales on this monitoring solution. All the options are straightforward for the users as well. It's not that complex to implement.
To fully deploy the solution into our environment took a couple of days.
What other advice do I have?
We're using the latest version of the solution. We updated the version less than a month ago.
I'd advise potential new users, if they are looking for an easy tool to deploy and manage, it's the way to go. If they are looking for complex reports, I will say stay away from this product.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operational Management at Eleven
Great to be able to create a dashboard inside software monitoring
Pros and Cons
- "Ability to create a dashboard inside software monitoring."
- "The inventory of the device should be improved."
What is our primary use case?
Our primary use case is for monitoring numerous services; internet providers, university campuses, etc. We are resellers.
What is most valuable?
It's great that we can create a dashboard inside software monitoring, and access many other websites, it is a complete monitoring solution.
What needs improvement?
I'd like to see the inventory of the device improved.
For how long have I used the solution?
I've been using this solution for six years.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and technical support?
The technical support is fine, I've never had a problem.
How was the initial setup?
Deployment was completed within a day.
What other advice do I have?
I recommend this solution and rate it a 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Project manager at a tech services company with 51-200 employees
A stable troubleshooting solution with easy setup
Pros and Cons
- "The solution is very easy to use and the web provides information with ease."
- "I would like to see network mapping."
What is our primary use case?
While I cannot say for certain, I believe we are using the latest version.
We use it for monitoring network devices and downloads.
How has it helped my organization?
The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms.
What needs improvement?
The traffic, the status of the devices can stand improvement.
Moreover, I would like to see network mapping.
For how long have I used the solution?
We have been using PRTG Network Monitor over the past 12 months.
What do I think about the stability of the solution?
The stability at the moment is good.
How are customer service and technical support?
There is no need for much technical support. The solution is very easy to use and the web provides information with ease.
How was the initial setup?
The initial setup was simple and easy.
What other advice do I have?
Some clients have 500 users. Some clients have 100 users. It varies.
I rate PRTG Network Monitor as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior Network & Security Engineer at a construction company with 10,001+ employees
Accurate reports, easy to use, but protocols need updating
Pros and Cons
- "The solution is easy to manage and the reports are very accurate."
- "There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
What is most valuable?
The solution is easy to manage and the reports are very accurate.
What needs improvement?
There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones.
For how long have I used the solution?
I have been using this solution for five years.
What do I think about the stability of the solution?
The solution is stable in my experience.
What do I think about the scalability of the solution?
I have found the scalability to be good. Most of my clients have been medium-size businesses using this solution.
How are customer service and technical support?
The technical support needs some improvement. The response time is slow, we normally get a response the next business day for urgent issues which is long time.
Which solution did I use previously and why did I switch?
I have used Cisco solutions in the past. The main difference when comparing Cisco and this solution is Cisco supports Cisco Prime and this solution does not. This is the disadvantage if you want to use Cisco Prime. However, this solution is open sourced which has its benefits over Cisco.
How was the initial setup?
The installation is straightforward.
What other advice do I have?
My advice to those wanting to purchase a monitoring solution with simple and easy-to-use features, go with this solution. It is a good option, especially for medium businesses.
I rate PRTG Network Monitor a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Network Administrator at joplin schools
Easy to use, trouble-free, and offers unlimited license
Pros and Cons
- "It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing."
- "The solution could be better and faster when it comes to performance."
What is our primary use case?
The primary use of the solution is to secure network resources and to get a visual of what is connected.
How has it helped my organization?
I believe the solution has improved the way our organization works.
What is most valuable?
The features of the solution that stands out are the ease of use and it is trouble-free.
What needs improvement?
The solution could be better and faster when it comes to performance.
For how long have I used the solution?
I have been using the solution for approximately eight years.
What do I think about the stability of the solution?
It is a very stable solution. There are no bugs, glitches and we have not experienced any crashing.
What do I think about the scalability of the solution?
The solution has been adequate for us in terms of scalability.
There are two people using the solution in our organization and they are part of the network management team.
What's my experience with pricing, setup cost, and licensing?
We have an unlimited license for this solution.
What other advice do I have?
I rate PRTG Network Monitor a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Analyst at New Signal Systems
Web-based, friendly, easy to use, good graphs, and easy to implement
Pros and Cons
- "The up-to-date graphs and the history are very good."
- "The free version only gives us 100 free sensors to use. It would be nice if there was double that."
What is our primary use case?
Our clients use this solution to see if the network is up and running, for pings and services such as emails and disk space.
How has it helped my organization?
I use it for monitoring since I am the system admin to keep things up. Overall, the information it gave didn't offer any suggestions to change anything.
What is most valuable?
The up-to-date graphs and the history are very good.
They keep adding services, such as MS SQL monitoring, and email monitoring to keep the different parts of the e-mails going.
The implementation is easy, initially.
Also, the servicing of Linux and Windows Operating Systems are useful.
What needs improvement?
The free version only gives us 100 free sensors to use. It would be nice if there was double that.
The additional services such as MS SQL and email monitoring took a bit of work, so I would like to see it easier to do.
For how long have I used the solution?
I have been acquainted with PRTG Network Monitor for approximately seven years.
I have used it for a customer in the last 12 months.
We are using the latest version. I keep them updated.
What do I think about the stability of the solution?
It's a stable product and I have not experienced any issues.
What do I think about the scalability of the solution?
Our clients are not that large. It's single-server monitoring for some systems. We didn't have to scale it.
Our clients are small businesses, with under 100 seats.
How are customer service and technical support?
We have not needed to contact technical support, but the forums are pretty good.
We did not use technical support because it was pretty straightforward. I kept my monitoring pretty simplistic, and I didn't try to do anything extra that would cause more angst and set things up.
Which solution did I use previously and why did I switch?
We haven't used a monitoring system before.
How was the initial setup?
The initial setup was straightforward. It was easy to set up and implement.
What's my experience with pricing, setup cost, and licensing?
To have the additional features costs a lot. It's too much. If it was half the price, we would purchase more.
All monitoring systems are close to the same pricing scheme.
What other advice do I have?
For others who are interested in using this solution, I would recommend it. Please use it, it's good. It's very friendly, easy to use, and it's web-based, which means you don't have to be logged into a server to get something done.
Also, the updates are easy to do, just double click and away it went. On occasion, updates had to be done from the server, but that wasn't very often.
I would rate PRTG Network Monitor a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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