SAP SuccessFactors Reviews

We are using SAP SuccessFactors in our customer's companies where it is deployed via the cloud. It is the core solution for payroll services, and we use its features in a number of areas including talent performance, recognitions, terminations, hire to retire programs, onboarding, management, HR analytics, and as a learning management system. 

Currently, my company implements SuccessFactors for about eight different customers. For each one, we have about 10 to 20 administrators for all the various modules, managing about 200 to 1,000 employees at any given time.

The main advantage of SuccessFactors is its ability to add many types of integrations within the SAP Cloud platform. Many useful modules can be implemented alongside SuccessFactors as third-party integrations, and this capability to extend the system is a big plus. 

Another positive for SuccessFactors is how it provides pre-defined best practices for building the solution, with plans that take you from A to Z directly. You don't need to build anything from scratch when you're using their implementation best practices for configuring the system. 

Within these best practices, you also have a range of options for customization, such as with the Metadata Framework (MDF) and the Business Rules feature where you can create various conditions when it comes to managing customers.

Overall, the documentation could be improved, and I think the learning management module needs to include more capabilities when it comes to matching an organization's particular learning approach. The learning management system that they provide is somewhat lacking in compliance with modern approaches.

Further, I believe the access mechanism for the payroll system could use some improvements. The system uses what they call Payroll On-Prem, and it should provide the same kind of access that teams use when they are using any other module in SuccessFactors.

I have been using SAP SuccessFactors for about five years.

Thanks to its stability, a lot of customers are running SuccessFactors in a lot of different countries, and not just the MEA region. It's a very successful product in this sense.

SuccessFactors offers a lot when it comes to scalability, and they are working on making it better every day. One of the ways in which it scales nicely is in the fact that you can reuse a lot of components that already exist within the SAP platform. In addition, the embedded customizations that you create can also be transferred to other areas, letting you make use of existing capabilities elsewhere.

My company implements SuccessFactors for about eight customers at present, and for each customer we have about 10 to 20 administrators that take care of all the modules that are in use by about 200 to 1,000 employees.

In my opinion, the technical support is good enough.

I have used some local solutions before and I am also aware of comparable solutions such as Oracle HRMS. I believe SuccessFactors has the advantage over HRMS, and I have observed a few customers who have converted from HRMS to SuccessFactors. 

Before SuccessFactors, however, I haven't been involved in any deployments for another type of HR solution. 

The deployment of SuccessFactors is easy, though it can take from three to six months. There are a lot of different modules that each deployment requires, but luckily there are many common features that you can use across different deployments.

I think the pricing is a little better than most solutions out there. There are reasonable prices when it comes to some of the modules such as the Payroll module, and for the remaining modules I believe the pricing is fair in comparison to the rest of the market. When comparing SuccessFactors with other solutions with the same level of capabilities, the pricing is roughly on par.

When it comes to licensing, this depends on the users. Dealing with onboarding 100 to 200 users is a lot different than when you're dealing with 1,000 to 2,000 users. 

To those wanting to implement SuccessFactors, first you must review the best practices, how the server works, and all the modules you might want to use. This is important not only because you need to make sure that you will be utilizing SuccessFactors to the fullest, but also because it will help you in the future if you want to make revisions or change processes (e.g. how you approach HR operations with the capabilities that SuccessFactors offers).

By reviewing all the features and how your company can use them, you will get a good sense of the value that it can bring.

I would rate SAP SuccessFactors an eight out of ten.

We have been using SAP S4HANA and integrated products like SuccessFactors for payroll calculations and HR management.

SAP and SuccessFactors have provided more flexibility, advanced controls, and robust security features for our organization. However, we have faced several issues with SuccessFactors, particularly with payroll calculations, push data failures, and integration challenges.

The payroll calculation is a crucial feature of SuccessFactors. The cloud security and the correct features for payroll calculations, once issues are resolved, are valuable aspects of this product.

One area of improvement is the time taken to configure changes, such as taxation rules, which can take several months. Additionally, having user-friendly logic that allows user-defined rules could make the system more adaptable and reduce dependency on external consultants.

We have been using SuccessFactors for almost two and a half years.

There have been instances where SuccessFactors fails to capture and push data correctly, leading to the need for manual interventions.

There are two kinds of technical support: consultants for SAP support and business consultants. We feel that they lack the necessary knowledge and expertise, which affects the efficiency of issue resolution.

Positive

Before SAP SuccessFactors, we were using Remco ERP product.

We have faced significant challenges with the consultants provided, especially regarding their expertise and the time taken to resolve issues.

It is critical to have a dedicated SuccessFactors consultant for effective management. For mid-sized industries, handling SAP products without proper technical support can be challenging.

We use Performance and Goals Management and the Succession and Development modules.

The performance is okay. The reporting and analytics feature is very important for decision-making. The product helps with our company’s compliance and regulation needs. The tool has a unique talent management platform. It is responsive. It provides evaluation, recruiting, learning and development, and compensation processes. It is easy to navigate through the platform.

The Onboarding module must be improved. It doesn’t have many features.

I have been using the solution for three years.

The tool has good scalability. Our clients are medium-level businesses.

The technical support is slow. We generally have low and medium-level incidents. I rate the technical support a three or four out of ten.

Negative

The initial setup is easy. The deployment takes two weeks. The product is deployed on the cloud. We use a public cloud provider.

We do implementations. I will recommend the tool to others. Overall, I rate the solution a ten out of ten.

At present, we're utilizing specific components like attendance systems, employee payroll systems, and leave management systems. These are integral to our everyday operations within the organisation. These components include applications for managing employee attendance, payroll, leaves, and travel arrangements, among others.

The SuccessFactors learning applications within the SuccessFactors learning modules, as well as the performance management system, are highly beneficial for each and every employee in our organization. These tools eliminate the need for using Excel to manage data, allowing for direct input into the system. This streamlines the process, making it easier to view and analyze information. We can readily access our performance history, comparing our actions and achievements from the previous year. At present, we are consistently monitoring our day-to-day performance.      

Visual representations, in the form of graphs and charts, can be added. This is beneficial for both management and employees. Upon accessing the system, they should generate graphical representations on their dashboard. These visuals illustrate aspects such as company-wide training progress and current company training status. The information encompasses both company-related data and personal profiles. This approach makes it convenient to grasp the company's profile along with individual information.

I have experience with SAP SuccessFactors.

The product is extremely stable. 

I would rate the scalability of the solution nine out of ten. It has a high level of standardization across the various systems and processes and hence large organizations.

When we encounter something that requires attention, we submit a ticket on the SAP portal. Their response time typically falls within the range of twenty-four to forty-eight hours, as per their service level. Thus, there's no significant problem in the case of support.

The implementation and maintenance are done through vendors. 

I would rate the solution nine out of ten.

We're currently using this solution for recruiting and onboarding; we're implementing a central employee pay system. Everyone in our company uses this solution. We are customers of SAP and I'm an SAP solutions architect. 

SuccessFactors is generally flexible with a lot of good features. It's becoming our core HR system and is a business-critical system for us. Until now, outside of the recruiting and onboarding processes, it was a side system but going forward it's definitely going to be critical.

There are some limiting aspects to this product but I think it's just the nature of the game with any software as a service. From a business perspective, you're limited within a certain boundary. 

The solution is stable.

The solution is scalable.

We don't generally require any technical support. 

I'm not aware of licensing details but I believe it's on the expensive side. 

I recommend this product. Cloud solutions are the way to go, software and service solutions. It's just important to understand what you're going to be getting and keep expectations real. 

I rate this solution eight out of 10. 

Our company uses the solution for the entire administration of our workforce. Included are data management, employee and contingent worker management, integrations to our Tableau data visualization, and dashboard metrics. 

The functionality and user friendliness are constantly improving. We provide constant feedback and a lot of changes are addressed. Every six months, we get 300 changes in the system so that is quite a lot. The solution is continually changing for the better. 

The user interface is flexible and allows for custom fields. We can easily create fields or change things without needing to get the vendor involved. 

The flexibility for reporting is better than ADP.

The reporting tool is not as good as IBM Cognos which is very, very powerful. We used to do things with Cognos that we don't see in the current reporting tool. We are implementing the story report that will provide a data visualization tool within the solution. It looks valuable and powerful, but we haven't yet used it to compare it to the reporting in Cognos. 

The user interface could be modernized. We hear from users that the view is kind of old fashioned. The interface works perfectly fine so this is more of a personal user opinion. 

I have been using the solution for six years. 

Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other countries such as India. You have to adjust to their time zone to get support. They should do a better job because they are there to provide a service to customers, not the other way around. You have to bend to support's availability and it is difficult to get them to understand that they are actually there to help you. 

We are fortunate as partners because we have a dedicated account manager who is always available and responsive. We get direction and training materials at a VIP service level from our customer success account manager. We recommend this level of service because it really helps us. 

The solution offers better reporting flexibility than ADP but is not as powerful as IBM Cognos. 

I like the solution and rate it an eight out of ten. 

We have a separate ATS, which is currently being integrated for managing external candidates. Internally, job posting is already integrated. We also use it for performance management, compensation benefits, feedback, and reporting. It's a one-stop shop including for our various vendors who provide support in terms of learning, our talent marketplace for internal mobility, etc. We are customers of SAP. 

The solution is very intuitive. Many of the things we need to do are easily accessible. There is support in the form of chatbots. Before we implemented SuccessFactor, it was very difficult for us to implement use of the feedback section. That has now become very intuitive, and usage has increased. The solution is stable and robust. 

Many organizations are very relationship-driven and we're lacking information regarding how to build a network; what you need at what stage of your career journey or employee journey.

We've been using this solution for three months. 

The solution is stable. 

The scalability is good. 

Customer support are reasonably responsive. 

We previously used PeopleSoft and the extra we get with SuccessFactor is access to support using chatbots. 

We are a large organization and implementation has been a massive project. All our resources went into it and it's been a very complex process. We're still having some teething issues that the team is working on. Not all the issues are connected to the solution but in the context of an organization operating in a highly regulated area, the financial industry, and in 60 countries, it's a complex organization. Any solution will be difficult to implement. We had external assistance for the implementation. 

I think this is a good product and rate it eight out of 10. 

Our organization uses SuccessFactors for employee management. We can look at the organization's structure to find vacancies that need to be filled and training records for courses that must be completed. The company's reporting structure is also fully available on SuccessFactors. All the reporters under me and their user credentials are available as a workflow in SuccessFactors. We have more than 1,800 employees in our region, so everybody uses SuccessFactors to view the organizational structure and complete mandatory training courses. 

The feature I like the most is the notification bar where we can see upcoming courses that the organization requires from time to time. It's easy to track any pending courses. I also like the search feature in SuccessFactors. We can search for newly available courses that are updated in the system for completion.

I find that the website sometimes has problems loading, but I'm unsure if it's an issue with SuccessFactors. After the login, there are some connection issues. We get some errors telling us that it cannot connect to the host.

I have been using SAP SuccessFactors for a year.

SuccessFactors is a stable product. When a new employee under me joins, I get an email notification from SuccessFactors. The push notifications, etc., work seamlessly. I don't have any complaints about stability. I never experienced any delays with any push notifications or important organizational structures.

I rate SAP support eight out of 10. I had to raise a ticket once because I was unable to complete a course on time. The "complete" button was invisible. The SAP SuccessFactors team had implemented a change. 

The company switched to SuccessFactors worldwide, so all the local branches adopted it.

From a user's perspective, setting up the account was easy. We received the credentials when I joined the organization. We only had to fill in the credentials and get started.

I rate SAP SuccessFactors nine out of 10.  I would recommend it. SuccessFactors does its job. We have a few important things that we need to do. One critical thing is completing the mandatory course. These courses cover essential IT changes and job skills. These courses need to be completed in a timely manner.

From a user perspective, everything is straightforward. After login, we can easily navigate to any of the pages we need. The organization structure, salary details, and training records are all available as drop-downs on the home page.