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Vasu Narasimha - PeerSpot reviewer
Founder & CEO at BluTech Talent Plus LLP
Reseller
Top 10Leaderboard
Robust, responsive support, and plenty of modules available
Pros and Cons
  • "SAP SuccessFactors is one of the most robust platforms in the world today. For a unique global company, they need a platform that is compliant, such as GDP compliant in Europe. The solution delivers high quality in their core HR IS system which is called Employee Central. The system is one of the strongest and sturdiest modules that are in existence in the world."
  • "SAP SuccessFactors can improve the recruitment module and artificial intelligence features. More powerful analytics are needed."

What is our primary use case?

We are using SAP SuccessFactors as a human resources and experience management solution (HXM). 

How has it helped my organization?

When I used SuccessFactors as a CHRO, I found that the platform helped build not only a unique signature experience for all our employees but also enabled greater transparency in the organization as we could better empower our employees, managers, and leaders all at once.

Processes that were tedious became simple, structured, standardized, and scalable. We were able to get visibility to all employees and enhance the quality of our talent management framework and mobility of talent within the organization.

What is most valuable?

SAP SuccessFactors is one of the most robust platforms in the world today. A global company needs a platform that is compliant (such as GDP compliant in Europe), a solution that enables strong workflows and delivers high quality in their core HRIS system which is called Employee Central.

It offers a high level of audit tracking that can be kind of customized for the requirements of clients by region, by country, or within the same country.

The system is one of the strongest and sturdiest modules that are in existence in the world.

It is much easier to integrate SAP SuccessFactors with other software. There are many third-party software vendors that can be integrated.

What needs improvement?

SAP SuccessFactors can improve their recruitment module and artificial intelligence features associated with ATS. I understand that is very much in the roadmap, but must be expedited. More powerful analytics are needed.

Buyer's Guide
SAP SuccessFactors
April 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

I have been using SAP SuccessFactors for approximately eight years.

What do I think about the stability of the solution?

SAP SuccessFactors is a highly stable solution. It is more stable than any other solution.

What do I think about the scalability of the solution?

The scalability of SAP SuccessFactors is one of the main reasons someone should choose the solution. It scales fantastically well.

How are customer service and support?

The technical support capabilities are very strong. When we have any technical issues with the solution the resolution is fairly quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other similar solutions in the past.

I found SAP SuccessFactors to be more stable, better integrated, has better data flow amongst modules, and has more API-based add-on solutions available within the SAP Store and also for other third-party add-on solutions.

How was the initial setup?

The initial implementation is done by SAP-certified SuccessFactors Consultants. It is not too complicated but it has to be done by trained and certified individuals. SAP has a vast ecosystem of support and there are many System Integrators and people available for the implementation, such as ourselves.

What about the implementation team?

In my role as a CHRO, I implemented the solution through an SI. They worked very closely with the HR team to make it a huge success.

What was our ROI?

The ROI is easy to build. Especially when you are moving from Server based on-premise solutions. You are getting rid of capital expenditure requirements with a cloud-based solution. It's quite easy to make a business case today for a cloud-based solution from a cost and benefits standpoint.

What's my experience with pricing, setup cost, and licensing?

The price of the solution depends on too many factors to provide an estimate. The solution is best suited for medium to large-sized businesses. However, the price of SAP SuccessFactors is competitive even for small enterprises now.

Which other solutions did I evaluate?

As somebody who has been in the human resources function for the last three and a half decades and as an HR leader for almost two decades, I have used and or evaluated many of the platforms. When I implemented SAP SuccessFactors, that was when I realized that it is a lot better than the others in the market. 

What other advice do I have?

This was the only solution that was originally designed by HR people and it is deployed around the globe. There is a lot of research and development that goes into the solution. The solution is constantly evolving.

I rate SAP SuccessFactors a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller, Systeme Integrator and SAP SuccessFactors implementation ans support services partner.
PeerSpot user
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Real User
Well-structured support platform, integrates well, and high availability
Pros and Cons
  • "The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors."
  • "SAP SuccessFactors' pricing structure could be improved."

What is our primary use case?

SAP SuccessFactors is used for people management, it is an HR solution.

What is most valuable?

The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors.

What needs improvement?

SAP SuccessFactors' pricing structure could be improved.

For how long have I used the solution?

I have been using SAP SuccessFactors for two and a half years.

What do I think about the stability of the solution?

SAP SuccessFactors is highly stable.

What do I think about the scalability of the solution?

The scalability of SAP SuccessFactors is good.

We have approximately 6,000 users using this solution in my organization. We plan to increase our usage as we are a growing business.

How are customer service and support?

Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support platform.

Which solution did I use previously and why did I switch?

We have not previously used other solutions similar to SAP SuccessFactors.

How was the initial setup?

The initial implementation is SAP SuccessFactors straightforward. The full process of deployment took us six months.

What about the implementation team?

We used an integrator firm to do the implementation of SAP SuccessFactors.

We have two to three people managing SAP SuccessFactors.

What's my experience with pricing, setup cost, and licensing?

We are on an annual subscription to use SAP SuccessFactors. The pricing model is something that they could restructure a bit better. If it was based differently on the type of usage it would help.

Which other solutions did I evaluate?

We evaluated other solutions before choosing SAP SuccessFactors.

What other advice do I have?

I rate SAP SuccessFactors an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP SuccessFactors
April 2025
Learn what your peers think about SAP SuccessFactors. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
851,823 professionals have used our research since 2012.
Dave Dumeni - PeerSpot reviewer
Project Manager at Telecom Namibia
Real User
HR solution used for core processes, administration, time management, and performance management
Pros and Cons
  • "The solution is scalable. We have about 1,300 people using the solution."
  • "SAP should also look into easily integrating with other applications or other tools. Technology has changed now, and it should be easier for any application to integrate with other apps. There needs to be more flexibility."

What is our primary use case?

We are using this solution for HR core processes, HR administration, time management, and performance management.

This is deployed on cloud. We are working directly with SAP, so SAP is the cloud provider.

What needs improvement?

We just started using the system, and we are still observing and learning about this application.

As of now, there are certain things that need to be added, but they are also upgrading and adding new features all the time. It's an excellent application, but there is room for improvement, especially regarding payroll information. The screens regarding payroll information for the employees could be improved because they don't look good at the moment.

SAP should also look into easily integrating with other applications or other tools. Technology has changed now, and it should be easier for any application to integrate with other apps. There needs to be more flexibility.

For how long have I used the solution?

I have been using this solution for less than a year. We are using the latest version.

What do I think about the stability of the solution?

The solution is very much stable.

What do I think about the scalability of the solution?

The solution is scalable. We have about 1,300 people using the solution.

How was the initial setup?

The partners took care of the setup, so we haven't done many configurations on it. Only the partners are exclusively involved in the configuration and the development work.

What about the implementation team?

We used an implementation partner for setup.

What other advice do I have?

I would rate this solution 9 out of 10.

I would advise that if you are planning to implement Success Factors, you really have to get your business together so that you get the requirements right. Most struggle with getting the requirement correct before starting the implementation and development. I would also advise that you get your technical teams involved because if you implement a solution that isn't compatible with your hardware, infrastructure is going to be a big problem.

Some of these things are not always straightforward to understand. There are hidden factors that you need to look into. If you have any plans for integration, you really have to get SAP involved on what you want to integrate otherwise you'll have problems later after the implementation. Unfortunately, you only find out some of these things after the implementation, if you haven't done it enough.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
Real User
Top 5Leaderboard
Useful for recruitment and performance management and helps to record documents in one place
Pros and Cons
  • "The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use it fully, we might not utilize all its available features yet."
  • "We encountered challenges with the tool's integration with third-party applications and deployments."

What is our primary use case?

I use SAP SuccessFactors for recruitment and performance management. 

What is most valuable?

The tool is easy to use for performance management. We haven't experienced any issues with SAP SuccessFactors for performance management, which is great. However, since we're still learning to use it fully, we might not utilize all its available features yet.

One of the features of SAP SuccessFactors that we find most beneficial for managing our workforce is its document recording capability. It's essential because applicants can store all their documents in one place when applying for jobs. This facilitates easy monitoring of application statuses and tracking their progress. It is easy to search and find what you are looking for. 

What needs improvement?

We encountered challenges with the tool's integration with third-party applications and deployments. 

For how long have I used the solution?

I have been working with the product since 2018. 

What do I think about the stability of the solution?

SAP SuccessFactors is stable. 

How are customer service and support?

We don't get SAP support for the product. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment took a couple of weeks to complete. 

What about the implementation team?

The solution's maintenance is handled by our partner. 

What's my experience with pricing, setup cost, and licensing?

We don't utilize even half of the licenses because not everyone uses them. With SAP SuccessFactors, though, we're now conducting all our performance evaluations within the system, so I suppose we're making better use of those licenses. As for SAP for employee services and internal benefits processing, we do have licenses for those but don't utilize them.

What other advice do I have?

From my perspective, SAP SuccessFactors has a lot of potential. Honestly, if fully utilized, it could be quite impactful. So, if we were to use it fully, I would rate it a seven or eight out of ten. I would enjoy using SAP SuccessFactors, especially considering our plans to transition everything from onboarding to offboarding onto the platform. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Rahasia Rommel - PeerSpot reviewer
Country Human Resource Manager at PT. Grobest Indomakmur
Real User
A solution that provides excellent customer support and a remarkable GUI
Pros and Cons
  • "The most valuable features of the solution are GUI and OData API."
  • "Language settings in the solution need to be improved."

What is our primary use case?

We use the solution in our company since it provides SuccessFactors Employee Central. We also use SuccessFactors PMGM.

What is most valuable?

The most valuable features of the solution are GUI and OData API. Also, the solution's ability to display the organizational charts along with the photographs of the employees while also being able to display employee data and ID are some of its valuable features.

What needs improvement?

Language settings in the solution need to be improved.

For how long have I used the solution?

I have been using SAP SuccessFactors for three years. Also, I am using the solution's latest version meant for enterprises and companies. My company is a customer of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a nine out of ten.

How are customer service and support?

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I was using Oracle. We use the solution in our company which is in Indonesia. However, the solution was decided at our head office, which is located in Hong Kong.

How was the initial setup?

On a scale of one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight.

Presently, the solution is deployed on the cloud. The deployment process took over a span of three years. However, the initial setup process took only a few hours.

If the number of employees required for the deployment of the entire group is considered, then around 3000 employees were required to implement the solution. However, since I managed the implementation process in one country, only 170 employees were required to implement the solution.

What's my experience with pricing, setup cost, and licensing?

I would say that it is more of a luxury product. The solution is on the expensive side but is definitely worth the money.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2101347 - PeerSpot reviewer
Enterprise Architect at a energy/utilities company with 10,001+ employees
Real User
Good learning management and application tracking with good customizations
Pros and Cons
  • "It's a uniform user interface."
  • "The solution is quite expensive."

What is our primary use case?

We primarily use the solution for talent management. We also use it for onboarding and for learning and development. 

How has it helped my organization?

We've seen great success with the learning management aspect of the solution. 

What is most valuable?

The learning management has been great.

We've found the application tracking useful.

Thanks to this solution, we don't have to have individual solutions from many vendors. It's a uniform user interface. We don't have to train them across individual applications. We just have to train them on SAP. 

The business processes are very strong and extremely customizable. The adoption of business process management ensures we don't need a vendor to help us with customization. 

What needs improvement?

We'd like to have an opportunity marketplace. They have something. However, it is too basic. They need to evolve it. We're not sure, based on the roadmap, if it will improve fast enough. 

We'd like more AI and machine learning to be added faster. 

The solution is quite expensive. 

For how long have I used the solution?

We've been using the solution for five or six years at this point. 

What do I think about the stability of the solution?

The performance is good. It is mostly stable. However, due to the fact that it is a cloud, we might have connectivity issues that could affect the stability. Sometimes it takes time. That said, overall, it is good. 

What do I think about the scalability of the solution?

The solution is highly scalable. For a large corporation like us, we are able to extend it easily. 

Which solution did I use previously and why did I switch?

I'm not sure what was used beforehand. Likely it might have been a different SAP solution. 

How was the initial setup?

The initial setup is not the easiest. I'd rate the ease of implementation a six or seven out of ten. It depends on the deployment. It might be easier if it is an SME that is deploying it. The more complex a company gets the more complex the setup. 

What about the implementation team?

We had an internal team, an external team, ad a SuccessFactors team working on the setup. SAP does have a good team that can help. 

What's my experience with pricing, setup cost, and licensing?

While I cannot speak to the exact cost, my understanding is that the solution is expensive. The contract is very transparent. 

What other advice do I have?

We're customers and end-user. 

We are using the latest version of the solution. 

I'd recommend the solution. If a company's landscape is SAP-based, this is a great solution. If the landscape isn't heavily SAP, there are other solutions that may be more suitable. 

I would rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ChiaraRomanelli - PeerSpot reviewer
Cyber Security Consultant at Deloitte Risk Advisory
Reseller
A solution that provides its users with advanced reporting functionalities
Pros and Cons
  • "The features of the solution that I found valuable for my business are its ability to create a dashboard, pie charts, and reporting functions, as well as advanced reporting capabilities."
  • "Integration between Employee Central and Compensation in SAP SuccessFactors is one area of the solution that has room for improvement."

What is our primary use case?

My primary use case for SAP SuccessFactors is to run the promotion and review processes.

How has it helped my organization?

Previously, in our organization, we used to share Excel files via email, but now we have shifted to an online process with a workflow where data updates in real-time.

What is most valuable?

The features of the solution that I found valuable for my business are its ability to create a dashboard, pie charts, and reporting functions, as well as advanced reporting capabilities.

What needs improvement?

Integration between Employee Central and Compensation in SAP SuccessFactors is one area of the solution that has room for improvement.

Even in the next release of the solution, I would say that integration between Employee Central and Compensation is something I would like to see in order to have more flexibility in terms of updating single fields.

For how long have I used the solution?

I have been using SAP SuccessFactors since 2012, and I have also used the solution in the last 12 months. Regarding the version, I am using SAP SuccessFactors Compensation. Additionally, my company has a partnership with SAP SuccessFactors, and we are both a customer and reseller of their solution.

What do I think about the stability of the solution?

Stability-wise, I rate this solution a seven out of ten. This is because sometimes the solution takes a long time to address certain issues.

What do I think about the scalability of the solution?

Scalability-wise, I rate this solution a five out of ten. If the solution had the option to differentiate visibility based on legal entity, for example, it would be more appealing to me, and I would consider giving it a higher rating for scalability.

End-users having access to the solution in our company are around 100 people. Also, in our organization, there are plans to increase the usage of the service for more users in it in future.

How are customer service and support?

I would rate the technical support of the solution as seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

The reason for switching from Excel to SAP SuccessFactors was for the automation of the processes in our organization.

How was the initial setup?

For the solution's initial setup, on a scale of one to ten, where one is difficult, and ten is easy, I rate this solution an eight.

The deployment process for SAP SuccessFactors Compensation took around five to six months.

Two people were majorly involved in the deployment process. People with the job roles of analyst, business analyst, and consultant were involved in the deployment process.

Which other solutions did I evaluate?

Before choosing SAP SuccessFactors, ServiceNow was an option we considered in our organization.

What other advice do I have?

Overall, I rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Fachlul Infithar - PeerSpot reviewer
IT PMO at a financial services firm with 10,001+ employees
Real User
Top 20
Ridiculously expensive and doesn't give any ROI
Pros and Cons
  • "SuccessFactors' most valuable feature is performance management."
  • "I don't think SuccessFactors is quite fit for use as an employee database."

What is our primary use case?

I mainly use SuccessFactors for employee and performance management.

What is most valuable?

SuccessFactors' most valuable feature is performance management.

What needs improvement?

The integration module is an area that could be improved. In addition, SAP needs to better manage the overlap between HANA, the ERP HR module, and SuccessFactors.

For how long have I used the solution?

I've been using SuccessFactors for over four years.

What do I think about the stability of the solution?

We run SuccessFactors on the SAP cloud, so we have no problems other than those typical of cloud technology e.g. interconnection problems.

What do I think about the scalability of the solution?

We use the cloud version of SuccessFactors, so there are no problems with scalability.

How are customer service and support?

There are some problems with SAP's technical support because they're not always very responsive.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

Previously, we used SAP HR.

How was the initial setup?

The initial setup was quite complex, and implementation took a long time, about two years, because of the amount of customization we had to do.

What about the implementation team?

We used an in-house team.

What was our ROI?

I don't feel we get any ROI from SuccessFactors.

What's my experience with pricing, setup cost, and licensing?

The pricing for SuccessFactors is ridiculously high, and there are costs in addition to the license fee for some features.

What other advice do I have?

I don't think SuccessFactors is quite fit for use as an employee database, and SAP HR may be more suitable. There seems to be some overlap between these two solutions, but neither one has all the capabilities of the other. I would rate SuccessFactors as three out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free SAP SuccessFactors Report and get advice and tips from experienced pros sharing their opinions.