ScreenConnect Reviews

We use it to give support to our customers. We have three technicians using it and 300 or 400 clients as well. We do have some ConnectWise extensions in use, and we use both unattended access and remote support functionalities.

We were using LogMeIn but the price was so high, so we were looking for something to change to, to use something else like it. We found ConnectWise and we're very happy that we found it.

Unattended access is the most important.

The ease of use is perfect, very easy and useful. It provides us with an option for connecting to our clients quickly and to provide a fast response to a problem. Also valuable are the options that enable us to connect to our clients without installing extensions.

One or two versions before, we saw a problem with live view. The name was dropping from the connected client, or it would change. Now it is okay.

We haven't had any problems with scalability.

They support us perfectly.

LogMeIn. We switched because of the price.

The initial setup was simple.

The product's price is a good value. At first, we switched because of the better price but now we are are using this product happily.

It's a good product.

We use it for remote support for ad-hoc clients. We have contract clients as well but we use SolarWinds for those, as an RMM dashboard. We have ConnectWise as a type of backup option and for clients on whose systems we don't have our monitoring agent installed. We only have one license which we share, as a backup, there are just three of us. It's not the primary software that we use.

We do use two ConnectWise extensions, one called Remove Thumbnail Preview and another one called Report Manager.

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and ease.

We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything: "Click here, and if you're using Chrome look here, if you're using Firefox look there." But ConnectWise has step-by-step instructions, depending on the browser.

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP address of the computer that it was connected to, if it was running Windows, how long the session was, when it started, when it finished, how long the person was active for, etc. I could also go back over any period of time, so I could say, "Okay, in February last year, how many support sessions did we do?" And I could break it down for a client.

It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of this product. ConnectWise doesn't seem to be anywhere near any of that functionality, that I'm aware of.

No stability issues at all.

No scalability issues at all. We're only a small team. 

We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc clients who would call out of the blue. And we were paying almost 100 pounds a month for one license. Some months we'd only get a few calls and we would already have to try and make up a 100 pounds worth of fees. Whereas with ConnectWise, we're paying about 30 or 40, so it's a big saving.

I found the initial setup fairly straightforward.

I feel the product's pricing is a good value for ScreenConnect.

We looked at the standalone version of SolarWinds, MSP Anyware, and we looked at another but I don't remember which one. I did evaluate a few. We trialed MSP Anyware but we preferred ConnectWise.

Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is looked after, it's in the cloud. We've had no problems with it.

I would rate ConnectWise at eight out of 10, just because it is lacking in the reporting functionality, being able to find out, for instance, what remote connections were made two weeks ago or last month, for auditing purposes. I don't seem to be able to do that at the moment. I haven't investigated it too much but I just don't seem to be able to have the same reporting functionalities we had in LogMeIn Rescue.

Remote access. We use the Guest Session Starter extension. We have between eight and 10 people using it in our company and we use both the unattended access and remote support functionality.

Engineers have quick, usable access to clients' infrastructure, which was not so easy with GoToMeeting.

• Remote access.
• It's very easy to use.

There needs to be a way to run the agent without installing, like GoToAssist.

No issues with stability.

No issues with scalability.

Tech support has been perfect. No issues so far.

Our company used to use GoToMeeting/GoToAssist. I have also had experience with  LabTech Screenconnect. We still use GoToAssist due to Windows permissions

The initial setup was straightforward. We use cloud so there were no issues.

Negotiate. Ask for a trial period.

I did not evaluate other options, I already knew what I wanted.

Make sure you go through your requirements first.

We use it to support our company's customers. There are about 10 of us using it. We don't have any extensions enabled. We use both unattended access and remote support functionality.

Our company provides an application that does meeting-room collaboration, meeting organization in corporate meeting rooms. We provide configuration services, globally, to large corporations. The ability to easily remote into their environments makes money for us.

Valuable features include the 

• responsiveness 
• ability to tune up and tune down the connection
• video. 

We use it globally, so I can be on with Philippines, Singapore, Eastern Europe, wherever. Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing. You don't end up with that half-second lag as you do if you're using TeamViewer or something like that and you have a slow connection. With ConnectWise, you can tune that problem out. It is extremely useful with our customer base.

I have never had a stability problem. There was a period of a day or so once, a few months ago, when they had just become ConnectWise, that the responsiveness of their web-based servers was slow. Then they fixed that, so I'm guessing that was just the joys of rebranding.

I have not noticed any scalability issues.

We haven't needed their tech support. It's easy to understand, it works, it does what we need. The only reason I'd have to phone tech support is to tell them they have a good product.

We use them all when we have to, any of the conferencing softwares: Where the customers have their firewalls blocking out TeamViewer, or because of corporate policy, it's the only thing that they allow. The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.

Their licensing model is good, their pricing model is good, their service is good, bandwidth is excellent. They're consistent.

We're in video conferencing, we're in collaboration, so we have used most of the products out there, and continue to, based on customer requirements. ConnectWise is a better match for our use case.

We like it. We recommend it to other companies. It's easy to use, and it's easy to understand, and it works very well.

I would just say use it.

Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location.

I am able to support our remote users. This has been a great help.

Mobile interface.

I've used this solution for four months.

No.

No.

N/A.

Yes, I used TeamViewer and I found theirs to be a little less friendly and more expensive.

Good price and works well.

Yes, TeamViewer, and a couple of others; Splashtop, LogMeIn, etc.

Remote access on all devices.

Better than TeamViewer and useful for fixing problems remotely.

They could provide a toolbox for the plan I'm on.

I've used it for a few months.

No.

No.

Haven't needed it.

TeamViewer, which was too expensive for the features.

Yes, straightforward, because I just clicked on what I wanted and all options were easy to setup.

I haven't advised others yet, but have found it great for my uses.

TeamViewer, LogMeIn.

Go get it. It's great!

• Ease of deployment
• It runs as a service
• If I log out of a user profile, ScreenConnect continues to run. Some remote access programs will close or disconnect when the user logs out or reboots. ScreenConnect will maintain the connection if the user logs out, which comes in handy for user switching.
• Automatically reconnects if the client is rebooted
• Has the Meeting option: This allows tech support to share their desktop with a client. This is invaluable when I am working with another support resource who needs to see my screen.
• Ability to control user input

ScreenConnect is our backup solution for remote access. For clients who do not have our MSP agent installed on their workstations, ScreenConnect allows easy connectivity.

We have recently updated our ScreenConnect server to the latest version. This significantly reduced client frustration.

The previous version of ScreenConnect was so old that it was blocked by Windows Defender, SmartScreen, and most anti-virus applications.

The newer version does not have this issue. The onscreen prompts that the user sees when installing the client are much easier to understand.

There are basically only two clicks required to initiate a remote session:

1. Elect the session you wish to join
2. Launch the executable that is downloaded

I have used ScreenConnect for six months.

We have not had any stability issues.

We have not had any scalability issues.

I have not had the need to contact support.

We have a bundled MSP product using Desktop Central as our primary agent since we require reporting.

I was not involved in the setup.

The products works well for what they are designed to do. However, if you are an MSP, you may need other software for reporting.

The ability to directly control a computer without having to worry about remote login on the destination computer.

The file transfer function could be a little more robust for multi-file transfers.

I have been using ScreenConnect for about three months now.

I've had no issues whatsoever, the application is very easy to deploy and very responsive.

The services scales very easily and adding additional seats is, thankfully, very simple.

I would give them 10/10 as they have been quick to respond to any inquiries I have had.

The installs are simplistic and quick. Just download the client and install with minimal prompts.

The fee for the number of seats is very fair and actually cheaper than some of their competitors.

I tried GoToMyPC and TeamViewer.

It's worth using over the others because it makes unattended remote access faster and simpler than the other products I tried.

I've had zero connectivity issues - it always connects reliably and quickly.

The only slowdown I've seen is when quality settings are set to high - and this is primarily on Windows 10 machines that show a picture on the lock-screen prior to the password entry screen. It takes a while to load the screen image in high quality, and this slows down the process of logging in (basically until it loads I can't proceed to the password screen and type it in). I usually switch it over to medium quality and that takes care of it. It would be handy if I could set a default quality, or if there is a way to black out that screen like the desktop background does.

I've been using ScreenConnect remote access for a few months now.

The CPU use on both systems has been the lowest I've seen - on par with Windows Remote Desktop and TeamViewer.

Support has also been great - great demo and help with getting things set up for the first time. Haven't needed any help since then but I feel like I can get help quickly and easily if I ever need it again.

I previously used TeamViewer and Chrome Remote Desktop. ScreenConnect beats out both as it's easier to use than Windows Remote Desktop (outside of a local network) and it's less expensive than TeamViewer. I don't think I would have stopped using TeamView if it was the same price as ScreenConnect.

The other solutions that I've tried are Chrome Remote Desktop, Windows Remote Desktop, TeamViewer, and SplashTop. I've also had my electronic health record vendor remote into my systems using LogMeIn Rescue. Chrome Remote Desktop, SplashTop, and LogMein all use and excessive amount of CPU in my opinion (usually around 30% or so on a core i5 processor - which means one core is maxed out plus some). TeamViewer, Window RD, and ScreenConnect on the other hand usually use less than 5% and seem to have even better performance.

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support easily to another admin/technician on the fly, while also being able keep control and/or view of what is happening.

The best feature so far is the ability for it to reconnect even after a computer restarts or the way it changes networks, although there is usually a 30-second to one-minute time lapse between this.

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the user's computer. It has also improved the server's ability to add and run tools and scripts from the web console and adding notes to the session (sessions can be kept up for as long as you want).

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to walk everyone through the plugin that installs for it.

However, the main issue I have seen with it is that, if they are having issues with their web browsers or network, there is really no way to connect with it.

I have used this solution for around six months to a year.

So far, the only stability issues that were found have been due to the bandwith issues on the other end. There have been a few instances where the screen will not display unless we blank out the user's screen but that may have just been due to a bad connection.

There were no scaling issues. However, when using the tool and connecting to multiple monitor setups, you usually need to adjust the connect screen to compensate, as it keeps their native resolution.

I would give the technical support a 8/10. It has some great functions but coming from my past experience of using DameWare and LogMeIn Rescue, it falls slightly short. However, considering the vast difference in the tools and how they are setup, this is a great, quick and easy remote tool that does not need infrastructure support.

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the phone.

It was very easy to set up and also we were able to figure it out without even having any prior training or instructions. This tool is, literally, open and start working, with almost no learning curve.

Previously, in my current company, we were using Microsoft Lync and WebEx for our remote sessions. This was thrown in the mix and turned out to be very useful for us. Our company does support multiple remote users; however, it is not a primary focus and for the most part, remote desktop administration is not needed.

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.