ScreenConnect Reviews

The following features of this product are the most valuable to me:

• Persistent access
• Remote access
• Ease of end-user installation session

We use it for help desk and server monitoring.

I would like to see a full-blown fat client/desktop application. LogMeIn has a desktop client which makes it much more convenient to access my computer list and create ad-hoc sessions rather than navigate to a web page and login.

I would like to see more user-friendly configuration. Setting up permissions are possible but not easy to do. Setting up permissions and groups in the portal is NOT simple or intuitive by any stretch. It’s actually convoluted and took me a while to figure out how to accomplish it. It’s done with Roles and you need to assign users to roles, (not roles to users) and then associate the groups with roles. Here is a quick screenshot to illustrate:

I have used this solution for three months.

I did not encounter any issues with stability.

I did not encounter any issues with scalability. The product supports about 30 networks covering about 250 users.

I rate technical support as moderate: no phone support, only chat and email. I would also like to state they now offer phone support. They don’t advertise it but it’s possible to get a human on the phone and get help with this stuff. I did. I also had an issue one day and opened a ticket but it took all day for someone to call me back.

I used them all. LogMeIn Central had good persistent access but ad-hoc wasn’t good.

Initial setup was simple and straightforward. Just had a tough time with permissions and alerts.

This is a premium price but is worth it given the responsiveness of the app.

MSP Anywhere. This one is more responsive and easier for end users to install.

The product works very well and is easy for end users to install. I really like it.

Remote access to client computers from browser.

We are able to remotely manage all client computers from anywhere our support team has access to a device with Internet connectivity.

The ability to autolock Windows desktop on remote computers after a remote session disconnects would be ideal.

3 months

We've had no issues with the stability.

It's been able to scale it for our needs.

Have not needed any support to date so cannot comment.

We continue to use other remote support solutions but ScreenConnect has become our default solution, especially for laptop clients.

It's straightforward and easy to setup. We simply created and installed the Screenconnect remote access client on each client computer to be managed.

Pricing and options were straightforward and cost effective for our needs.

We researched prior to evaluating any remote access solutions and decided that Screenconnect was out first choice. We initiated a trial and have not looked back at any other solutions.

The simplest advice is give it a trial. It’s easy and it works.

The most valuable features are what it's made for, to control other computers.

My business is connected to supporting computers. Of course, it helps me a lot.

At the moment, I cannot use my own domain to install it and use it with my clients. I am forced to use their domain. This is a setback for me, because the previous form of licensing I used, and they told me they no longer support it, I could actually install it on my own computer and use my own domain to access it, but now I cannot. This is one thing they could easily improve.

Another thing is that you can use a web version or you can generate a file to start to work with it. I have some technical issues with the file it generates, because sometimes it cannot install very well. It has some technical issues. It has some bugs to fix.

I first bought ScreenConnect about four or five years ago. I used a different version then, or maybe a different form of licensing. I don't know. I'm pretty satisfied so far, but of course, I have some issues with it.

As I've written, it has some stability issues. The file it generates doesn't always work. Sometimes it works just fine, but sometimes - I'm guessing because of the different operating systems, and different software configurations - it has some bugs, stability issues you might say.

I had to use their technical support once. They were very straightforward. They called me, and they helped me pretty fast to resolve my issue. I will give them a good mark on this one.

Initial setup is quite complex. It has long pages of settings, many pages of settings to change. Some settings that I require to change I cannot find there. It's complex to set up. I set it up pretty much the way I like it, but they could improve the menus, the setup.

ScreenConnect cannot be used in some circumstances. It's multi-user related. It's not very easy to use with people that don't speak English. The way you access it requires you have some basic knowledge of computers and English and so on. Some people do not have that. It's very difficult for them to start it. Other than that, I think it's okay.

I was using other products before this one, and I still use them: Ammyy Admin, TeamViewer, VNC, anything I can get my hands on. I'm using lots of related products.

I would tell someone interested in ScreenConnect the pluses and the minuses. If their needs are covered, I would recommend it. Different companies require different approaches to their clients. ScreenConnect answers most of them, but not all of them.

The ease of setting up a connection with a client.

We deal in an environment where each client has their own unique requirement in terms of remote connections. ScreenConnect now allows us to meet at least 90% of that.

The ease of use in setting up a remote unattended client.

I have now been using this for four months.

We haven't experienced any issues. Even when the client had speed limitations on broadband, ScreenConnect just dealt with it.

No issues have been encountered to date.

I can’t say as I haven’t needed them yet. The service just works.

I have been using a number of different solutions, swapping between GoToMeeting, TeamViewer and Remote Assist. The main reason that I switched was cost, and then I discovered how easy it is to use ScreenConnect.

The initial setup was a breeze; easy and quick. The most complex thing that I have encountered was to find the right image sizes for our company logos. The whole system is now personalized for us, and our clients see our branding. This was very easy to setup and configure.

In terms of pricing, this has been the most affordable, reliable and convenient remote assistance software/service that I have come across. There is a number of cheaper guys out there, but with the backing of ConnectWise, you know that you are in good hands.

We also looked at GotoMeeting and TeamViewer.

Enjoy the product.

Being able to quickly remotely access other computers from anywhere. Supporting our other users is simple and quick to do.

Our company uses specific software, and we have a lot of users who are new to using it. ScreenConnect makes it easy to jump in and troubleshoot or do setup on the end users computer.

The only issues I’ve dealt with are display issues when the end user has a dual monitor setup. I haven't had to address it at all. It was easier to ask the end user to disconnect the second monitor than to call up customer support. I’m sure they’d have a fix I just never got that far.

We've used it for about three months.

We've had no issues with the stability.

It's scaled for our needs.

Their support is very good. The few times I have had to call up I’ve been able to talk with a real person right away and have any issues resolved. In the beginning stages I wasn’t sure which license to choose and one of the sales reps was able to explain each option to me and which would fit best for my situation.

We had a previous solution, and found that ScreenConnect was the easiest way to help an end user get to where they needed to be so we could remotely log in.

It's very simple.

Unless you are a one person operation and doing one thing at a time, start with the standard license.

We looked at LogMeIn, GoToMeeting, and a few others that I can't remember.

Just try it out. It’s always easier to get a feel for software when you’re actually using it.

The ability to access our servers behind the firewall with granular security. A new project required a third party consultant to access a pair of our systems and the consultant didn’t have a remote control solution (most have their own). We took a crack at ScreenConnect and we really liked what we saw and how it worked properly. While we still use MS Remote Desktop for the majority of our in-house remote control, the hosted solution fit the bill in this instance. We’re keeping it for future third party access in the future.

We were able to provide access to our consultant without granting him access to the entire network with a VPN connection, and we could limit their access to just the systems needed.

While I found the documentation to be adequate, others in our IT department did not. My immediate supervisor said it was lacking in documentation and had “too many words” to describe how to use the product when crafting instructions to send to our third party consultant who was going to connect to our system behind our firewall.

We've used it for two to three months. We trialled this product about a year ago before they offered the cloud hosted solution, and it was OK, but a little cumbersome to setup your own host. It was only for in-house IT use, so VPN and Remote Desktop filled our needs just fine.

Being public internet based, the usual connectivity issues are present, but it seemed to be fine.

We only use it on a handful of systems, so I couldn’t answer this. I would assume it should scale fine.

Technical Support wasn’t and hasn’t been needed.

We still utilize MS Remote Desktop for normal in-house remote support, but for outside access it fits the bill for us.

I found it very straight forward and easy to setup. Getting that initial access working properly for the consultant was a bit of a challenge, but it was a matter of following all the directions fully that ultimately allowed his to access the system properly.

Reasonable. It wasn’t too high that I wanted to look for alternatives, and not too cheap to make we wonder about it’s stability.

Last year I looked at several offerings for other providers. Bomgar, LogMeIn, Google Chrome Remote Desktop, UltraVNC, etc. Bomgar and LogMeIn were too expensive. Google Chrome RD seemed too cumbersome to get setup so a third party could access systems. UltraVNC was considered but I had security concerns.

SaaS Cloud Hosted was dead simple. Make sure the access rules on your firewall(s) have the right allowances in place. It does require internet access for both the host and remote machines, which can be a challenge for some setups.

• Extremely user friendly
• Great performance when connecting remotely
• Many tools available to remotely reboot, send files, etc.
• Well priced

• Allowed easy connectivity to client computers
• You always have the most up-to-date version unlike Teamviewer
• Great support

Only thing I wish is that they would allow you to pick your own username. 

The username is automatically generated by ScreenConnect and you can't choose it. For instance, if I want my username to be rfrancese it can't be. My username is some mix of letters and numbers and when logging on to another computer it's very difficult to remember.