ServiceNow Discovery Reviews

I am a consultant and I work with IT service management solutions such as ServiceNow Discovery.

The best part about ServiceNow Discovery is that it is included in the ServiceNow suite. With other solutions, it is a separate product. You still have to pay an additional fee, but it is within the same framework.

The architecture is really simple and it is easy to use.

The service mapping component is less developed than it is in other solutions, and is in need of improvement. For example, BMC uses a more sophisticated mechanism to make the link between the services and the infrastructure.

This solution is a little more difficult to manage because you have two CMDBs.

We have experienced no stability problems or technical difficulties.

We do not contact technical support directly because technical issues are dealt with by our integrator.

I have experience with BMC and Micro Focus solutions, and they are the two best products in this space. ServiceNow discovery is younger than either of these two solutions and although it is good, it is not as good as the others. The advantage of ServiceNow Discovery is that it is totally included in the ServiceNow Suite.

It is worth noting that the BMC and Micro Focus products are more than 20 years old. By comparison, ServiceNow is only about seven years old.

We work with an integrator who takes care of the installation. We describe what we want to see and the integrator does the job.

This solution is a paid option within the ServiceNow framework.

With most clients, we spend perhaps a week testing and evaluating different solutions before a decision is made on which one to implement.

ServiceNow is a fully cloud-based solution, but for the Discovery component, you are going to have a local server to perform discovery in the network. In fact, you need to have one discovery server in each local network area, within the secure zone.

I would rate this solution an eight out of ten.

There are a lot of use cases with ServiceNow Discovery, as it's a huge platform. We mostly use the solution's ITSM and ITOM capabilities in most workflows.

Since I'm very much involved in the ITOM workspace, I like CMDB, CSDM, and Discovery. That's why I have been exploring ServiceNow Discovery versus Tanium. I'm quite excited about the future cloud integration potential that ServiceNow can provide.

ServiceNow Discovery should improve its cloud capabilities.

I have been working with ServiceNow Discovery for seven to eight years.

I am not aware of any stability issues we had with ServiceNow Discovery.

ServiceNow Discovery's scalability is quite good.

ServiceNow Discovery's technical support is fine.

ServiceNow Discovery's initial setup is not straightforward. However, once you get a grip on it, it's quite good and easy to work with.

ServiceNow Discovery's deployment took a couple of months.

ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off.

I would recommend ServiceNow Discovery to others who want to use it. The solution is easy to maintain and integrates very well with ServiceNow CMDB.

Overall, I rate ServiceNow Discovery an eight out of ten.