ServiceNow Now Platform Reviews

My use case for the ServiceNow Now Platform is developing applications within TB.

The ServiceNow Now Platform improved the way my organization functioned.

What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting.

Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities.

What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great.

What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is.

My experience with the ServiceNow Now Platform was one and a half years.

I found the ServiceNow Now Platform to be very stable, with no performance issues.

The ServiceNow Now Platform is very scalable. I didn't experience any lag or any issues when scaling it.

I didn't get a chance to engage with the technical support for the ServiceNow Now Platform.

We used Microsoft Power Apps before we switched to the ServiceNow Now Platform. We found the design of Microsoft Power Apps to be non-scalable and non-performing. The performance was very bad on Microsoft Power Apps, so we moved to the ServiceNow Now Platform.

The initial setup for the ServiceNow Now Platform was straightforward. It took one to two months to fully deploy the platform.

We did the deployment for the ServiceNow Now Platform in-house.

I haven't seen ROI from the ServiceNow Now Platform.

From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees.

I've used the ServiceNow Now Platform in the past twelve months.

My company had around three hundred end users on the ServiceNow Now Platform. Five people took care of the deployment and maintenance of the platform.

I have no idea about plans to increase the usage of the ServiceNow Now Platform because another team handles that.

My advice to anyone looking to implement the ServiceNow Now Platform is that if your use case is workflow-based, then it would be good for you to use the platform to implement your use case. The ServiceNow Now Platform is also very customizable, scalable, and performance-wise, it's very good.

My rating for the ServiceNow Now Platform is eight out of ten.

I'm a customer of ServiceNow.

We primarily use the solution for ticketing or reporting.

It's like a No-Code Development Platform or Rapid Application Development Software.

It's user-friendly. It's easy to use even if you don't have prior experience using the platform.

The initial setup is very straightforward. 

It's stable and reliable. 

Technical support is helpful. 

Reports could be generated in a more user-friendly or simple way. If we could merge two data tables, which is a bit complicated here in ServiceNow, that would be ideal. 

There is no facility in ServiceNow to transfer a ticket from one team to another team, and there is no tracking. We'd like more ticket management. 

Bug and defect management are not available in ServiceNow. 

I've been using the solution for the last two or three years. 

The solution is stable and reliable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. 

The look and feel will keep changing. However, the product and the quality of the product are really good.

I'm not sure about the scalability. I've never tried to scale the product.

We have more than 1,000 users on the solution. It's used on a daily basis. 

It's very easy to chat with support or log a ticket with them. They get back to you with answers. They are helpful and knowledgeable. 

Positive

I initially used the HP ALM tool. It's very good for tracking bugs and finding defects. The issue with Service Now is that every time you come across a problem, you need to make a ticket, and that's a challenge. 

The initial setup is very straightforward and simple. It's not overly complex. 

I'd rate the initial setup a five out of five. 

I'm not aware of the exact pricing. 

We're a customer. 

I would rate the solution nine out of ten. 

I'll definitely recommend this solution to others since it's user-friendly. It's very easy, so you can create very good reports in it. You can track your data in a very efficient way. It's a very good tool.

Currently, I work with ITSM and HR modules in ServiceNow, with some integrations with other third-party solutions, and the core of my experience is based on that.

For example, my recent project is related to HR, and we are helping the customer define all the HR processes based on the customer's requirements. We have managed all the cases in the organization for 120,000 users. It's a global client in the world, and we are responsible for creating and defining all the processes to manage all the cases in the organization.

In HR, we are across all the features of the HR model. We have created the portals for each one of the countries in the customer and all the service catalogs. After that, for particular customer processes, we are using HR to define them and implement them in that firm.

The simplicity is great. Based on my experience with other solutions in the market, the most important is the simplicity of implementing all the features that we have in ServiceNow and helping customers to simplify the work process in the daily journeys that they have.

It is easy to set up the product.

The interface is perfect.

It's very stable.

The scalability is great.

In ServiceNow, it's difficult to mention some points, as I have other experiences with other solutions, and the gap between ServiceNow and the other ones is huge. There are no missing features. 

The price is a bit high and can be a bit of a barrier for some customers.

I've used the solution for about four years. 

The solution is very stable. You are talking about 99.9% of the stability that that solution has. It's great.

The solution can scale well. It is very good.

They offer very good support. With ServiceNow we can define priorities based on impact and the urgency in our cases. We are open to ServiceNow support and ServiceNow manages responses very well.

The implementation of the process is very straightforward and simple. 

How many people you need for deployment and maintenance depends on if you are looking only for the base implementation. I'd say two or three people are enough to deploy the solution. It does vary based on the requirements of the project and customer, however, two or three people are enough.

The solution is very expensive. 

We are a partner. We deal with different versions of the product. Right now, we are using San Diego.

I'd rate the solution nine out of ten. It's not something for everybody. However, we have a team of people that can justify a proof of concept. The company needs to be mature to get some real functionality out of it. If the company doesn't have the maturity, it may be a bad investment. 

As a solution architect and developer working on service management and HR, many of my projects cover the development of modules for

• operations management,
  
• project management,
  
• finance management,
  
• resource management, 
• governance,
  
• risk and compliance,
  

and more, typically within the sphere of business management in general.

For me and my team, ServiceNow Now Platform has many capabilities that we  leverage to bring solutions to the problem statements in these areas, mainly according to agile methodology.

If we are required, for example, to extend an application to external or internal users of your company, we would use ServiceNow to help with this process. Specifically, in this case, we would use HRSD (HR Service Delivery) which interlinks all of your own employees, external users, and others. The CSM part of ServiceNow aids in linking all your business services that are being used by service providers and everyone else, and it enables you to derive your own organizational service management structure exactly as you want it.

ServiceNow also provides a powerful system that gives you ample information on what has broken and where, and offers plenty of solutions for fixing those things, particularly when it comes to orchestration, which really extends your capability for automation. You could say that it brings a sort of intelligence into your organization with its various features and functionalities. 

Having implemented ServiceNow Now Platform for many global clients with millions of users over the years, I have seen it in use across vendors, former resources, internal resources, external resources, and amongst these in many different ways and through many different applications.

Our standard deployment environment nowadays is via the cloud, and we don't keep anything on-premise. However, I have previously implemented ServiceNow Now Platform on-premises during the initial stages of working with ServiceNow in the banking sector where we deployed it on-premise, but they eventually never released it. This work mainly involved the ITSM and operations part of ServiceNow Now Platform.

We also utilize ServiceNow to help take care of cloud and asset management, such as when dealing with the licensing for Azure, Amazon Web Services, and so on. Then there's the work I've done with ServiceNow Security Operations, which involved using various SecOps modules for security incidents, etc., and which required integrations with tools such as Tanium, Splunk, and Azure Security Management. Here we used ServiceNow to generate the events, security incident alerts, and more, and currently we still have remediation tasks being completed in ServiceNow, where the risk assessment features and other solutions are in place to orchestrate everything.

The customer service management aspect of ServiceNow Now Platform lets you create your own custom organizational service management structure just the way you want it, while providing a troubleshooting system that helps you figure out what's broken and how to fix it with multiple possible solutions. ServiceNow's orchestration mechanisms also help to extend an organization's automation capabilities in such a way as to bring a real sort of intelligence to the table.

At this point, over and above what ServiceNow actually is, the key is that it's really nothing but a web service. Whether it's a form or anything, the best part is that you can easily leverage anything of ServiceNow for any application anywhere just by calling the REST endpoints and handling the request messages.

Let's say you want to onboard new users or customers, import new company details, or add any different type of data — with ServiceNow Now Platform, this becomes easy. As a concrete example, suppose you have some users on Active Directory, some on LDAP, and some on your own cloud, you can integrate all of these users and uniquely manage them with ease thanks to how mature ServiceNow is in terms of scalability and flexibility. 

Concerning the new features that they're releasing, it does feel as if something is missing in terms of customization options.

Something else I have noticed is that ServiceNow don't give you much support when it comes to implementing functionality that you have developed yourself.

That said, I think ServiceNow has become a major contender in this market and many other solutions are simply following in ServiceNow's wake. There are a lot of improvements happening all the time, and the way in which it has grown over a decade of development really tells its own story. Nowadays, it's a constantly-evolving centralized application that provides ample solutions for both businesses and developers.

One example of an area in which I have seen their improvements is in AI, which, after the past few years, is finally becoming mature and enabling better automation and intelligence at the end-users' side. 

I have been using ServiceNow Now Platform for about four or five years.

The stability is quite advanced and much improved these days. Previously, I saw that there were a few glitches or immature functionality being introduced, but right now it's being standardized according to the industry, particularly in areas such as AI automation. I believe they have improved a lot since they started.

ServiceNow Now Platform is really quite a scalable solution, whether you're talking about leveraging ServiceNow for other applications or onboarding new users, customers, companies, data, etc. You can do these things very easily, even when you're working with multiple disparate technologies such as AD, LDAP, or your own access control system in the cloud, and all of this is handled in a mature, reliable manner.

Having been in a team where many of us have experience with ServiceNow for 10+ years, I have seen how it has grown and evolved into the scalable platform that it is now. Through all the implementations I've done for different global clients, I've seen millions of users using it successfully.

There are sometimes instances where you need the support for whatever reason. In general, I would give them a four out of five rating.

Positive

The initial setup is easy. Let's suppose you already know what you have to keep where, after that it's such a simple process that any average Joe who knows how to initiate his own service management can easily update the information and get working on it. It's not a big deal, and the installation gives you everything you need to get started with a guided setup such that anyone can quickly jump in and initiate ServiceNow. The way it is developed means that it's quite effortless for users to onboard themselves quickly and easily, simply by adding the required information.

As for the actual deployment, it's a matter of how you plan it. There are many implementations that start out according to the greenfield process. By greenfield, I mean arranging your environment from scratch and then introducing your company details, group details, UTI, and so on. Once that is achieved, you can easily add any other applications you want. And, of course, the internal modules such as discovery can be brought into your organizational scheme with even further ease.

ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it.

Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions. However, I would definitely say it is worth the money.

My advice to others who are looking to get started with ServiceNow Now Platform is to reach out to your implementation partners, because they will have the experience and solutions required to help you get where you want to be with this product. ServiceNow is a vast application, but thankfully there are a variety of different solutions that can be easily adopted and managed according to your particular organizational structure.

I would rate ServiceNow Now Platform a ten out of ten.

The incident management has been the most useful feature for us.

I want ServiceNow to be more customizable, especially the incident management module. The fields cannot be added right now. If you want the users to input different kinds of fields which are specific to a certain product, it is difficult to do.

I have been using this solution for three years. 

This is a stable solution. 

This is a scalable solution. 

The technical support of ServiceNow is really good. I'm very happy with it.

Positive

The initial setup is straightforward. 

The pricing of this solution is done annually and it is very expensive.

This is a great workflow tool that offers great support. The reporting capabilities need to be improved, otherwise we need to pay for performance analytics. 

I would rate it a seven out of ten. 

The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned. 

The product also has the agility required for fast-paced deployment and has many out-of-the-box features.

The UI and mobile UI need to be improved. Some new features are being brought in with the San Diego upgrade and we will be upgrading to that version and hope to see some improvements there. 

We have been using this solution for about a year. 

The stability of the solution is good enough. 

The scalability is good, we rolled out the solution for all of our warehouses and have plans for further implementation in our manufacturing. 

The support depends on the availability of local partners. We don't work directly with the ServiceNow team, but the partner we use provides good support. There is a good support base in India. We have worked with two partners, the first didn't provide the best support which is why we switched to the second.

We previously used Microsoft Power Apps and SharePoint. When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job. For simple functions and workflows, Power Apps and SharePoint are sufficient but for complex, cross-functional work we prefer an LCNC platform like ServiceNow.   

The initial setup is relatively simple, integration is fine but the UI holds the solution back somewhat. 

With five being the best, I wouldn't rate this solution any more than a three out of five for setup.

I would rate this solution seven out of ten.
If you are in India, the partner selection will be very important as there aren't many certified partners here. 

Incident management, change request management, HR-related features, product management, and asset management are all valuable features.

We do analytics on top of these features as well.

The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform.

Predictive intelligence could be fine-tuned as well.

All of the features are already there in ServiceNow, but they need to be mature enough to be utilized by bigger organizations.

We partnered with ServiceNow almost 15 to 20 years ago.

It's quite stable, which is actually the reason why we use it heavily.

It's quite scalable.

ServiceNow's technical support has been quite helpful. They assign account managers, and we are able to escalate issues as well.

The initial setup is straightforward. Because we are using the cloud version, we don't have to install it on the end user's machine; we just provide the URL and access to it.

We have a technology and operations team with 25 to 30 people for the global maintenance of the solution.

Some parts of the implementation process are done in-house. For others, we partner with consultants.

Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those.

ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good.

I would recommend it to other organizations and rate it at eight on a scale from one to ten.

We use the solution for incident management to receive emails and support.

The solution is very comprehensive. It has a very big scope. I never heard any complaints regarding the product.

The solution is very expensive.

We are currently using the solution in our organization.

The product seems to be stable. We use it for very critical applications.

The solution is scalable. We are responsible for an examination in Brazil. We have around one million subscriptions for which we give simultaneous access to the users.

The solution is more expensive than other products. I rate the pricing a nine or ten out of ten.

I work for the government, and we deal with a lot of contracts and services. The companies we contract for services bring the tool they would like to use and the margins they need to provide the services. Our use case for the product is very restricted to the infrastructure sector, but we'd like to use it for different areas of IT. We would like to use the product for portfolio, knowledge, and project management. The contractors implement the tools by themselves. Overall, I rate the solution a nine out of ten.

We use the product to provide our customers with a custom-built platform for their software and other requirements, such as patient detail management.

The solution provides a single platform for multiple systems and software to operate from.

The solution doesn't allow users to create custom tables, which would be a big improvement.

We have been using this solution for almost seven years.

We have found the solution to be stable.

The product is scalable.

The technical support team are very helpful, we contact them whenever we are unable to fix an issue.

Positive

The initial setup and deployment of the solution was very easy.

The licensing models are for this solution are based on the modules that are being utilized, the number of users, and other factors. 

I would recommend this product to businesses who are using multiple systems across different departments, and are looking for a single point to operate them from. I would rate this product as 10 out of 10.

I mainly use Now Platform for change management and IT services, like if there are any issues with logins.

Now Platform's best features are collaboration, configurability, and customizability. I also like that there are multiple ways you can access ServiceNow data through the API.

I've been working with Now Platform for two months.

Now Platform is very stable.

Now Platform is scalable.

I previously worked with BMC Remedy, but I prefer Now Platform as it's more user-friendly.

The initial setup requires a lot of customization based on the individual company's processes. I would say the setup process is medium complex and would rate it as three out of five.

I would give Now Platform a rating of nine out of ten.