ServiceNow Security Operations Reviews

We are a solution provider and ServiceNow is one of the products that we implement for our clients. Of the different ServiceNow modules, we are familiar with several, including Security Operations.

ServiceNow integrates with the helpdesk and our clients use it to manage their tickets. It is also used to keep track of security incidents and run periodic scans.  

My favorite feature is the application vulnerability scanner.

The threat intelligence module needs a better dashboard.

Having a single, unified dashboard that gives me a 360-degree view of all of the modules would be very useful.

I have not noticed any issues with stability.

Scalability has not been a problem.

The technical support is very good.

I have not personally deployed this product but from the feedback that I have heard, my understanding is that it is pretty easy.

This product is a good value for the money.

This is a product that I recommend, although I would advise consulting with them before beginning the implementation.

I would rate this solution a nine out of ten.

The solution is available over the cloud and is easy to manage.

A customer doesn't require much hardware infrastructure. There's virtual infrastructure on the cloud. Compared to in-house solutions and the maintenance required, it's quite good.

The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.

I've been using the solution for two years.

The stability is okay, but it depends on the performance and how the user is interacting with the user login and the latency. 

Scalability has to be designed and decided before implementation. It depends on how much infrastructure the client wants to invest in and their future plans. These have to be taken into consideration prior to implementation so that the sizing will be correct.

Technical support is okay, but it takes a while to get issues resolved after submitting them or to get them to the next level because the initial support level isn't so technical in their knowledge.

The initial setup has a moderate level of difficulty. It's not simple, but it's not overly complex.

We're a consulting firm; we're experienced with the solution, so for us, setups are pretty straightforward and we handle them for the client.

The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above the licensing fee as well.

We use the on-premises deployment model.

I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.

Deployment to customers looking to vastly reduce security incident response time and have an auditable trail of the post-mortem analysis on security incidents.

Reduces time to closure and closure metrics for vulnerabilities.

It has deployed a process framework to support a commonly unstructured security operations team.

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.

Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.

We use ServiceNow for incident management and change management purposes. It is used for managing day-to-day operations, incident management, and planning major organizational changes.

ServiceNow helps us in monitoring the health status of firewalls, checking the CPU operations, and automating alerts for different clients or member forms. It assists in creating proper change requests and managing day-to-day incident and problem management cycles.

The Panorama feature of Palo Alto is excellent. It is cloud-based and allows centralized management of all member firewalls from a single dashboard. ServiceNow is user-friendly and widely used globally. One great feature is its seamless integration with Sentinel to automate alert creation.

I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.

We have been using ServiceNow for more than five years now. Each year, they improve the product, refining how it looks and behaves.

The system works seamlessly unless there is an issue with the ISP or other Operational hindrance.

The tool is used across various departments in our organization, with over two thousand users. It is very popular and scales well with organizational needs.

There is a dedicated team that handles operational aspects of ServiceNow, ensuring it works as expected.

Positive

Previously, we used BMC Remedy, which was also good. However, ServiceNow has proven to be a very good tool.

The initial setup of ServiceNow is easy and user-friendly.

I would recommend ServiceNow to other organizations as it manages day-to-day incident and change management cycles very effectively.