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Armis vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
8th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
17
Ranking in other categories
IoT Security (2nd), Cyber Asset Attack Surface Management (CAASM) (2nd), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
17th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of November 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 2.7%, down from 2.8% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.8%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis2.7%
ServiceNow Security Operations1.8%
Other95.5%
Risk-Based Vulnerability Management
 

Featured Reviews

Akhilesh Mishra - PeerSpot reviewer
Technical Lead Pre-Sales at M.TECH Solutions India Pvt. Ltd.
Comprehensive visibility has transformed how I secure and prioritize risks across connected devices
The best features Armis offers include vulnerability management for OT and IoT devices, providing risk prioritization, and offering protection across all connected assets. Armis cyber exposure management is very good as it provides continuous visibility, risk prioritization, and protection across all connected assets. Armis has positively impacted my organization by providing asset discovery for both OT and IoT, as well as threat visibility for OT and IoT devices along with vulnerability information, including the CVE number so that I can fix the threat on OT and IoT devices. Most of the time, focus is on IT devices and attention is not paid to OT and IoT. Armis facilitates focus on OT and IoT as well, closing the gap that often exists. Armis makes life easier for customers by providing visibility of OT and IoT, as well as threat visibility. Armis has a user-friendly interface, is very useful for customers, provides quality support, and has a global presence allowing easy access for both customers and Armis representatives. The console is user-friendly. Armis handles compliance requirements in my industry very well and is useful.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"The most valuable feature of the solution is asset tracking."
"Armis has reduced the cost of employment because before, I had to take all the logs, and the logs required so many more employees, but currently, one employee is handling everything, saving the cost of four employees."
"Armis is easy to use."
"Armis has positively impacted my organization and my client's organization by ensuring that on day one, new users had all the access they needed to work for the applications that were integrated."
"Armis has positively impacted my organization by helping me identify vulnerabilities more effectively, especially on assets that I did not know existed on the network."
"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"Armis is a straightforward and user-friendly solution."
"The ease of use is great."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
 

Cons

"The OpenText solution we used had to improve its development in relation to cloud environments. They have started to offer a version that works on the cloud, but they are really behind in that aspect today."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"My experience with Armis has been positive, especially around asset visibility, unmanaged device monitoring, and risk intelligence. However, there are a few areas for improvement."
"Armis could improve its geographic spread and marketing campaigns across regions."
"In terms of stability, Armis is not completely stable, as sometimes incidents may occur."
"After implementing Armis, an organization experiences it as an add-on. Without asset visibility or vulnerability prioritization, it becomes a useless product."
"Like any IT tool, continuous learning and improvement are essential for the solution."
"There isn't anything specific that needs improvement."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"You can't connect to anything. It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"The initial setup is difficult."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
 

Pricing and Cost Advice

"The tool is cheap."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The product is more expensive than other solutions."
"This product is a good value for the money."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
9%
Government
7%
Healthcare Company
7%
Financial Services Firm
15%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Armis?
For improvement, I suggest adopting more automation and making the solution AI-enabled. If Armis can be autonomous, it will be more useful for customers. If it can respond to threats in real-time, ...
What is your primary use case for Armis?
My main use case is to identify all the devices in my network, connect to them, and identify the exposure alerts for those devices. I only have to discover all the devices, connect to them, and ide...
What advice do you have for others considering Armis?
I advise that if you want cybersecurity, then you can mostly explore this tool. Armis is very useful. Instead of other tools, it will be very helpful and the AI feature is very great.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
920,769 professionals have used our research since 2012.