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Armis vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
7th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
IoT Security (1st), Cyber Asset Attack Surface Management (CAASM) (2nd), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of May 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 3.1%, up from 2.6% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis3.1%
ServiceNow Security Operations1.7%
Other95.2%
Risk-Based Vulnerability Management
 

Featured Reviews

GA
IDM Consultant at GCA Consultoria de Informática Ltda
Identity management has streamlined user lifecycle and now guarantees first-day access
The best features Armis offers include the interaction with my manager in Brazil, whose first name is Rui, and who provided a lot of experience, especially Horácio, who used to work for Microsoft. Horácio helped with issues related to Active Directory and provided ideas on how to best integrate the solutions. The aspect of Armis solution that stood out to me was its flexibility to integrate different applications. The collaboration of the team is really important and key for the project to go well and bring the results the customer is looking for. The solution has the necessary resources and connectors that have built many of the rules needed for integration, regardless of whether the application is an Active Directory, an LDAP directory, a database, or even a specific solution such as SAP. It is also flexible enough to build the business rules that apply specifically to that customer. Armis has positively impacted my organization and my client's organization by ensuring that on day one, new users had all the access they needed to work for the applications that were integrated. Additionally, if a user was dismissed from the company, they would lose all access to the integrated applications because Active Directory, which was key for user authentication, would disable their account. I do not recall any specific statistics regarding measurable results, but there was positive feedback from managers concerning the process during the time I was there.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"Armis has positively impacted my organization and my client's organization by ensuring that on day one, new users had all the access they needed to work for the applications that were integrated."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"I find the most valuable features of Armis to be its focus on IT, OT security, and medical device security."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"Armis saves time by automating asset inventory management, allowing enterprises to quickly strategize by understanding their assets and exposures."
"Armis has positively impacted my organization by helping me identify vulnerabilities more effectively, especially on assets that I did not know existed on the network."
"Armis is a straightforward and user-friendly solution."
"This product is a good value for the money."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It's stable."
"The solution is stable."
 

Cons

"In terms of stability, Armis is not completely stable, as sometimes incidents may occur."
"The OpenText solution we used had to improve its development in relation to cloud environments. They have started to offer a version that works on the cloud, but they are really behind in that aspect today."
"Armis could improve its geographic spread and marketing campaigns across regions."
"There isn't anything specific that needs improvement."
"Like any IT tool, continuous learning and improvement are essential for the solution."
"Armis doesn't have a back intel feature."
"The vulnerability assessment for Windows is not that great. It misses out on a lot of vulnerabilities."
"We have faced issues with the tool's stability."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"Report generation within ServiceNow can take some time."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
 

Pricing and Cost Advice

"The tool is cheap."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
9%
Financial Services Firm
9%
Computer Software Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Computer Software Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What needs improvement with Armis?
AI is one improvement I noted for Armis, and I may have other examples as well.
What is your primary use case for Armis?
I confirm my experience with Armis, and as a cybersecurity specialist, I have several years of experience in this sphere. In terms of AI-driven risk assessments in Armis, I have insights to share b...
What advice do you have for others considering Armis?
I am still dealing with Armis to some extent, as I have not stopped working with it for more than a year. I can confirm that I am also working with other vendors such as Fortinet and various vulner...
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.