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Armis vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Armis
Ranking in Risk-Based Vulnerability Management
9th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
IoT Security (1st), Cyber Asset Attack Surface Management (CAASM) (1st), Cyber-Physical Systems Protection (1st)
ServiceNow Security Operations
Ranking in Risk-Based Vulnerability Management
11th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th)
 

Mindshare comparison

As of March 2026, in the Risk-Based Vulnerability Management category, the mindshare of Armis is 3.4%, up from 2.1% compared to the previous year. The mindshare of ServiceNow Security Operations is 1.7%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Risk-Based Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Armis3.4%
ServiceNow Security Operations1.7%
Other94.9%
Risk-Based Vulnerability Management
 

Featured Reviews

SaketShrivastava - PeerSpot reviewer
Technology And Digitization Lead at JLL
Comprehensive asset visibility and OT operations support enhance risk mitigation
I use Armis for asset discovery and vulnerability assessments of the OT network Armis is easy to use. Very few software solutions have OT capabilities that do not impact OT operations. Its asset visibility is good as well. This comprehensive feature set is crucial for our operations.…
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find the most valuable features of Armis to be its focus on IT, OT security, and medical device security."
"Armis is a straightforward and user-friendly solution."
"Armis is easy to use."
"Armis has positively impacted my organization by helping me identify vulnerabilities more effectively, especially on assets that I did not know existed on the network."
"The most valuable feature of the solution is asset tracking."
"Armis is very easy to implement due to its agentless design and offers a granular level of visibility for all assets in the network."
"It determines which assets and devices are at risk, alerts you if there's a risk, and categorizes all assets, including personal computers, mobile phones, servers, televisions, cars, and video game consoles."
"The solution’s vulnerability monitoring system is very good."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"Reduces time to closure and closure metrics for vulnerabilities."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The product has a very simple UI."
 

Cons

"Like any IT tool, continuous learning and improvement are essential for the solution."
"Armis doesn't have a back intel feature."
"The solution's vulnerability testing could be improved."
"We face difficulties in integrating the product with ticketing tools like ServiceNow."
"There are occasional issues with some built-in integrations that require troubleshooting, particularly with DHCP integration. Developing additional integrations would be beneficial."
"There isn't anything specific that needs improvement."
"Armis could improve its geographic spread and marketing campaigns across regions."
"We have faced issues with the tool's stability."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"The initial setup is difficult."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
 

Pricing and Cost Advice

"The tool is cheap."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Government
10%
Financial Services Firm
9%
Computer Software Company
8%
Financial Services Firm
15%
Manufacturing Company
14%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What needs improvement with Armis?
Armis can be somewhat expensive and there is not much sales presence for Armis. Without any existing security solution on the customer's end, Armis will only collect telemetry data, which is the de...
What is your primary use case for Armis?
I am a distributor for Armis and have been working with them for about two to three years now. I am familiar with Armis Centrix for asset management and security. Armis is typically used for correl...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...
 

Overview

 

Sample Customers

Samsung Research America, IDT Corporation, Gett
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Armis vs. ServiceNow Security Operations and other solutions. Updated: February 2026.
884,797 professionals have used our research since 2012.